Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... Leggi di più

Valutata 1 stelle su 5

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... Leggi di più

Valutata 1 stelle su 5

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... Leggi di più

Valutata 5 stelle su 5

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni
  2. Arredatore d'interni

Scritti dall'azienda

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

366 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 15% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(366)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Purchase of 4 flannels

I bought 4 flannels from your company. I treasure them. I haven't used them yet because I have others which I use and when one of them wears out, then I will replace it with one of yours.

24 agosto 2022
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Risposta di Naken Interiors

We're so pleased to hear that you love your order. We look forward to you using Naken Interiors again 🥰

Valutata 5 stelle su 5

Beautiful product

The cushions we purchased are absolutely beautiful
Well made and look tremendously beautiful
I will definitely be purchasing again and would recommend anyone to purchase theses products
Thank you so much.

5 settembre 2022
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us this lovely review. We look forward to you using Naken Interiors again 💜

Valutata 5 stelle su 5

Great customer service

I’ve ordered several times from Naken and every time their service and products have been fantastic. I had a slight issue with a recent order but this was solved quickly and efficiently by Poppy. Highly recommended :)

15 agosto 2022
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Risposta di Naken Interiors

We're happy to hear that our customer services team resolved the issue promptly. Thank you for taking the time to leave such kind words. We look forward to you using Naken Interiors again😁👏🏼

Valutata 5 stelle su 5

Great customer service

I ordered a bookcase from
Naken. The item arrived within a few days but unfortunately it was damaged in transit. I contacted Naken customer services and got an immediate response. I sent over a few pictures of the damaged item and they sent me a returns label to send the item back. I booked the return and received a replacement within a couple of weeks. No problems and great service. Everyone is polite, friendly and professional. The bookcase is lovely and looks great in my home office.

15 agosto 2022
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Risposta di Naken Interiors

Thank you for leaving us this lovely review. We're pleased to hear that our customer services team resolved your issue promptly and that you love your replacement! We look forward to you using Naken Interiors again 💜

Valutata 5 stelle su 5

Great quality & service

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as stated. Although the glass could have had better edges, the lights still look amazing. Quality and overall look really impressed me, especially as they were reasonably priced. Thank you Naken, will definitely use you guys again.

2 agosto 2022
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Risposta di Naken Interiors

Thank you so much for your kind words and leaving us this lovely review. I'm glad you were happy with the service provided for you. We look forward to you using Naken Interiors again 🤩

Valutata 5 stelle su 5

Great website

Great website, fast order process, love the products and deliveries well packaged and promptly

28 luglio 2022
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Risposta di Naken Interiors

We're so happy to hear that you love your order from us! Thank you for taking the time to leave us this glowing review, we really appreciate it! 🌟💜

Valutata 5 stelle su 5

First class service received

First class service received , well packaged and delivered promptly with no problems

4 luglio 2022
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us this lovely review! We really appreciate this and look forward to you using Naken Interiors again in the future 😇

Valutata 1 stelle su 5

Awful service and damaged item

Awful service. Damaged item which they take forever to return and refund. Customer service is shockingly bad. Definitely avoid.

28 giugno 2022
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Risposta di Naken Interiors

So sorry to hear that you experienced issues. Please could you email mail@naken.co.uk so that our customer services team can look into this for you and try as resolve this as best we can?

Naken Customer Services

Valutata 5 stelle su 5

Gorgeous mirror very happy customer

Gorgeous mirror
Great customer service
Fast delivery
Packaged brilliantly
Very happy customer
Would definitely recommend and i would definitely use them again

14 giugno 2022
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Risposta di Naken Interiors

We're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review 🎉

Valutata 5 stelle su 5

Excellent Customer Service

I ordered 3 planters from Naken and 1 was faulty. I left a mixed review - I loved the planters but was understandably disappointed that one was faulty and not usable. However, when Naken Customer Services read my review they immediately contacted me to help. Long story short, I returned the faulty planter and a new one has been despatched but throughout, Poppy was helpful, understanding and professional.
I was very impressed at their response and would happily recommend Naken to anyone.

7 giugno 2022
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Risposta di Naken Interiors

We're so happy to hear that the issue was resolved promptly for you. Thank you so much for leaving this lovely review. We look forward to you using Naken Interiors again 💜

Valutata 5 stelle su 5

All good

I can see there have been some negative reviews for this company, so I wanted to ensure balance. My experience with Naken has been all good. They have delivered when they said they would, the products (2 garden chairs) are in perfect condition, and the price was extremely competitive.

6 giugno 2022
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us this lovely review. We're pleased to hear that you were impressed with your experience with Naken interiors. We look forward to you using Naken again 🤩✨

Valutata 1 stelle su 5

Faulty goods and shocking customer…

Faulty goods and shocking customer service
Send out faulty goods and then don’t sort out the issue. Customer service is shocking

6 giugno 2022
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Risposta di Naken Interiors

Hi Sam,
Please could you email us at mail@naken.co.uk with your order number as the order number that you have provided Trustpilot is not your order. Once we have this, we can look into this for you.
Best,
Naken Customer Services.

Valutata 5 stelle su 5

Brilliant and stylish towel rail

Not wanting to drill into the walls of a newly tiled shower en-suite I was looking for a free-standing towel rail. I found a very stylish, stainless steel one from Naken that was slimline and perfect for what I wanted. Six months on I can say that I’ve not been disappointed with the quality of the product! Continues to look like new and I’m delighted with it!

19 maggio 2022
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us such a lovely review! We're so pleased to hear that you love your towel rail. We look forward to you using Naken Interiors again 💜

Valutata 5 stelle su 5

Beautiful products & great service.

Beautiful products, excellent delivery service. Wouldn't hesitate to recommend. Absolutely delighted.

16 maggio 2022
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Risposta di Naken Interiors

We're happy to hear that you are impressed with our extensive range of products. Thank you for leaving us this glowing review👏🏼✨

Valutata 5 stelle su 5

Great service!

I have never heard of this company before, and I was a little bit dubious. The product I wanted was quite niche, and the price was pretty much the same as everywhere else so I thought why not take a chance.l?
I was really blown away with the speed of the delivery, the way it was packaged and of course the item itself.
And easy to use website. I will definitely use them again

19 aprile 2022
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us this glowing review! We're happy to hear that you're impressed with our premium service that we offer to our customers. We look forward to you using Naken Interiors again! 🌟💜

Valutata 5 stelle su 5

The items arrived promptly and in good…

The items arrived promptly and in good condition. This is my first time to use this company, and I am very satisfied. I went to it as it delievered to Northern Ireland items from wireworks( ( a company making wooden items ) which another very well known company refused to deliever.

14 marzo 2022
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us this lovely review! We're pleased that you're impressed with our premium service that we offer to our customers 👌🏼

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Prompt and pleasing response to my emails and telephone enquiries plus further enquiries made to supplier on my behalf.
Andrew Martin cushions are superb quality and workmanship including very generous filling. No comparison with my Laura Ashley cushions. Made in the Uk also! What more could you want? More?
Yes will be ordering more.
Thank you

24 febbraio 2022
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Risposta di Naken Interiors

Thank you for leaving us this lovely review! We're happy to hear that you're pleased with your order and the high quality items that we provide our customers. We look forward to you using Naken Interiors in the future 💜

Valutata 5 stelle su 5

The hurricane lantern is such a beautiful item in my home and would recommend this to other customers …

The hurricane lantern is such a lovely item on my fireplace, and so unusual,very cosy when lit with a candle. Naken sell so many unusual things and would highly recommend them.

9 febbraio 2022
Non scritta su invito
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Risposta di Naken Interiors

We're pleased to hear that you're impressed with your order and our unique product range! Thank you for leaving us this glowing review 🌟

Valutata 1 stelle su 5

lack of understanding!

I purchased quite a few items from NAKEN. When completing the order online, the quantity of a couple of items was incorrect. So I had to return a couple of them. Due to contraction with COVID19, I could not return the items within the 28 days period that is stated in the company's policy. So I asked the company to accept the return, given my exceptional health conditions which has made me unable to return within 28 days. The company did not accept the return, and had shown no sense of understanding! I would not trade with the seller anymore.

2 febbraio 2022
Non scritta su invito

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