Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 1 stelle su 5

Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... Leggi di più

Valutata 1 stelle su 5

This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... Leggi di più

Valutata 1 stelle su 5

Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... Leggi di più

Valutata 5 stelle su 5

Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di arredi e di design d'interni
  2. Arredatore d'interni

Scritti dall'azienda

Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors


Informazioni di contatto

2,2

Scarso

TrustScore 2 su 5

366 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 15% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,2

Tutte le recensioni

(366)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great range - fast delivery

Vast product range - bought numerous kitchen items at slightly lower prices than elsewhere - responsive customer services when stock delays encountered - recommend.

21 agosto 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us a kind and honest review. We highly appreciate it!

Valutata 5 stelle su 5

Superb service

Superb service, the ironing board cover arrived before it was due, absolutely as described and a perfect fit ! This is on line shopping at it's best - well done and thank you from a first time customer who would definitely shop again with Naken ! Good value too !

13 agosto 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for the excellent review, we really appreciate you taking the time to give us your positive feedback. 👍

Valutata 5 stelle su 5

Very happy customer

Very happy customer. The colours are gorgeous and it looks perfect with my blue sofa.
Speedy delivery.

2 agosto 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you so much for taking the time to leave us a wonderful review. We are very happy to hear that you are very happy with your product. We really do appreciate your kind and honest words.

Valutata 5 stelle su 5

Prompt and efficient service.

Prompt and efficient service.
The towels were beautifully soft and thick - really pleased with them!

30 luglio 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us a very kind and positive review. We really appreciate it!

Valutata 5 stelle su 5

Ordered an outdoor storage box.

Ordered an outdoor storage box.
They guys at Naken kept me informed throughout the process of ordering , waiting for the order to be realised and delivery times.
The product is of great quality, very sturdy.

Overall a good experience. Would purchase from them again.

Alasdair Wallace

23 luglio 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us a great review! We really do appreciate your feedback!

Valutata 5 stelle su 5

I received my order on time

I received my order on time, the product was very well packaged, the crown is just amazing and stylish, after a lot of searching I could not find a better one elsewhere.

16 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Lovely items and great customer service

Lovely items. Great, professional customer service from Ellie

8 giugno 2021
Non scritta su invito
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Risposta di Naken Interiors

We're happy to hear that you're impressed with the premium service that we provide our customers. Thank you for taking the time to leave us this fantastic review 🤩

Valutata 5 stelle su 5

Love love love

I finally decided to purchase 2 Aquanova laundry baskets I had my eye on for quite while. When they arrived I could not be more pleased - they are awesome! They even come with a detachable laundry bag.
Delivery to Singapore was amazingly fast!! Will buy from Naken again for sure.

2 giugno 2021
Non scritta su invito
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Risposta di Naken Interiors

We're so happy to hear that you love your order from us. We look forward to you using Naken Interiors again. Thank you for leaving us this fantastic review 🎉

Valutata 5 stelle su 5

The Cutlery was perfect

The Cutlery was perfect and at a great price. The communication re delivery was good and the order arrived promptly. I would definitely order from Naken again.

1 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

The festoon lights are amazing

The festoon lights are amazing! Great service too and packaged really well

Would love it if you added more similar to these like a string of battery powered festoon lights too so i can buy more!

1 giugno 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for taking the time to leave us this positive review 👏🏼

Valutata 1 stelle su 5

Buyer Beware - Disreputable

I was searching for garden furniture for the finishing touch to a garden project and chose the Skyline Serpent Rectangle Table currently retailing at £1774 in March.

The product material specification in the product details was 'metal'. However when the table was delivered it had solid metal legs but a metal composite/laminate top (the equivalent of receiving a oak table with a solid legs but a veneer top when described as oak). On further investigation, the manufacturer's website does state that the top is a composite and not solid but Naken did not (and still do not) have this information on their website.

There was NO mention anywhere on the product description page that the table top was composite.

When flagged to Naken their only response was that there was the opportunity to ask any product questions prior to purchase and as the product is non returnable there is nothing they can do.

I fully appreciate that oversights and mistakes can happen. Reputable retailers recognise mistakes and do their best to resolve and recompense.

The way this valid complaint of goods received not matching the description of goods ordered has been extremely poor and an example of truly appalling customer service with abdication of any responsibility.

We are now looking to seek redress through the Small Claims Court system.

25 maggio 2021
Valutata 5 stelle su 5

Great service

Great service, different household stuff .
I revamped the bathroom accessories & cushions for lounge . Very pleased with them & will order more from Naken .

17 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent and prompt service

Excellent and prompt service and delivery and it was very easy to order. I had seen the hooks on pinterest and thought they are really good and quite unusual and I was not disappointed when they arrived. I am sure they will look great in my new bathroom!

15 aprile 2021
Non scritta su invito
Valutata 4 stelle su 5

Fantastic service

15 aprile 2021
Non scritta su invito
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Risposta di Naken Interiors

Thank you for your positive feedback. We really appreciate your kind and honest words.👍

Valutata 5 stelle su 5

Even better than they said they would…

Even better than they said they would be!
Naken Interiors delivered exactly what we were expecting, in great condition and 2 weeks earlier than they estimated. We love the quality of the fire pit we received and it was great value for money too.

15 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible service -

I ordered a £270 box to be delivered . It arrived 1 hour early from the stated delivery time and I missed their call . They left my house 30 minutes BEFORE the stated delivery window and now refusing to redeliver unless I pay £36 extra. I have asked for refund - they will deduct delivery fee AND and ‘ handling ‘ charge mounting to £150 . Appalling customer services with no empathy for my predicament . They will not deliver the box and will not return my money .Do not use this company .

31 marzo 2021
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Risposta di Naken Interiors

Hi,

Thank you for taking the time to share your feedback and review. I am sorry that you’re unhappy and we would like the opportunity to put this right.

To help us investigate further, please send us your order number and we can take a look into this for you.

Sorry again for any inconvenience this may have caused.

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