I paused my membership with the understanding that I would be alerted before it started back up again. That did not happen. My first email was the receipt for my membership restarting. Not okay. I am... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Customer care service is not helpful. I wanted to cancel my subscription, and it was very tricky to just find the tabs or links to complete this. Nothing on the spill page helps you when you log in to... Leggi di più
L'azienda ha risposto
Great experience with Nailboo. Product is so reasonably priced with the Nailboo club. Items arrive in reasonable time. Product is excellent and provides book and video guides. Couldn’t be easier. Cust... Leggi di più
L'azienda ha risposto
The Nailboo customer support team is great! I had a question concerning my Boo club membership payment and they very quickly responded to me and gave me the answers I needed.
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Nailboo
Scritti dall'azienda
At Nailboo, we’re dedicated to making salon-quality manicures easy, affordable, and accessible for everyone. We believe that pampering yourself should be simple and fun, not expensive or time-consuming. That’s why we’ve developed high-quality, DIY nail products that deliver stunning, long-lasting results from the comfort of home.
Whether you’re into dip powders, gel polishes, or nail care essentials, Nailboo offers everything you need to create vibrant, durable nails that express your unique style. From bold colors to subtle nudes and color-changing shades that adapt to every mood and season, we’re all about giving you the tools to master your look.
We also believe in listening closely to our community. Through your feedback, we’re constantly evolving, improving our formulas, and adding new shades and collections. Every product, from our chrome powders to our easy-to-apply essentials, is designed with care, so that each Nailboo experience is even better than the last.
More than just nails, we’re a community where nail enthusiasts of all levels come together to get inspired, learn, and share. So, whether you’re a beginner or a seasoned pro, Nailboo is here to support your nail journey with quality products, fun tips, and a community that cares. Join the Nailboo fam and see what makes us the go-to for nails that stand out, stay put, and make a statement!
Informazioni di contatto
Stati Uniti
- nailboo.com
4,0
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
An Oops that turned into a Yay!
One of the Dip Powders that I ordered did not arrive. Instead a different color came. The member of the support team resolved my issue very quickly and kindly!
10 agosto 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for the kind words! 💖 We’re so happy our team could turn that little oops into a yay! 💅✨ We appreciate you being part of the Nailboo family! 🥰
Risposta di Nailboo
Thank you so much for the love! 💕💅 We’re thrilled you’re loving the nail glue and all your Nailboo goodies! ✨
I have wanted to cancel for months and…
I have wanted to cancel for months and have not been able to find a link or email that actually lets me do that. So I keep being charged monthly for something I no longer use.
2 agosto 2026
Risposta di Nailboo
Hi there! We’re so sorry you’ve had such a frustrating experience trying to cancel. 💜 We’d love the opportunity to make this right—please reach out to our support team so we can assist you directly. 💅 support@nailboo.com.
Quick shipping
Quick shipping, everything correct, and I love my new dip colors to add to my collection!
2 agosto 2026
Risposta di Nailboo
Thank you so much for the wonderful review! 💕 We’re thrilled to hear your order arrived quickly and everything was just right. So happy you’re loving your new dip colors! 💅✨ Happy dipping!
To make a long story short I made a…
To make a long story short I made a purchase on July 18th. Today is August 9th and I am still waiting for my purchase. I have had multiple communications with customer service in which have left me feeling as an unvalued customer. It’s unfortunate because I love the Nailboo products but this experience has left me looking elsewhere for my nail dip needs. It just makes me so sad. 😞
2 agosto 2026
Risposta di Nailboo
Hi there! 💕 I’m truly sorry for the delay and for the frustration this experience has caused. We completely understand how disappointing it is to wait this long, especially after reaching out multiple times. 😞 Your feedback means a lot to us, and we’ll do our best to make this right. 💅✨
I love Nailboo
I love Nailboo. The Boo Club is such a great value as you get 50% off items and early access to new products. You also get monthly gifts!
1 agosto 2026
Risposta di Nailboo
Thank you so much for the love! 💛 We’re so happy you’re enjoying Nailboo and all the amazing Boo Club perks! 💅✨
I did not sign up for a membership
I did not sign up for a membership. I got an email. I hope this is able to be refunded and cleared up quickly.
1 agosto 2026
Risposta di Nailboo
I'm so sorry for the confusion. We'd be happy to look into this for you and get it sorted out as quickly as possible. Please reach out to us at support@nailboo.com with the email address associated with your order or Boo Club membership, and our team will review your account, investigate what happened, and assist you with your membership and any applicable refund if eligible.
We appreciate your patience and look forward to getting this resolved for you as quickly as possible.
APP is very easy to use
APP is very easy to use. The instructions are great way to learn and help you improve your skills.
1 agosto 2026
Risposta di Nailboo
Thank you so much for your wonderful review! 💜✨
We're thrilled to hear that you find the app easy to use and that the instructions have been helpful in learning and improving your nail skills. 💅😊 That's exactly what we strive for!
Thank you for being part of the Nailboo community. We can't wait to see all the beautiful manicures you create!
It would have been great to get the 50%…
It would have been great to get the 50% off with my first time order even if I didn’t join the “Boo Club”
1 agosto 2026
Risposta di Nailboo
Thank you for taking the time to share your feedback. 💜
We completely understand your perspective and appreciate your suggestion. While the 50% member pricing is an exclusive benefit of our Boo Club membership, we know it would be exciting to enjoy that discount on a first order as well.
Your feedback is valuable to us, and we'll be sure to share it with our team as we continue looking for ways to improve our promotions and customer experience.
Thank you for giving Nailboo a try—we truly appreciate your support and hope you'll enjoy your new products!
Ordering was easy and the selection of…
Ordering was easy and the selection of powder colors was awesome.
1 agosto 2026
Risposta di Nailboo
Thank you so much for your wonderful review! 💜✨ We're so happy to hear that ordering was easy and that you enjoyed our wide selection of dip powder colors. 💅
We can't wait for you to try your new shades, and we hope you have so much fun creating beautiful manicures. Thank you for choosing Nailboo and for being part of our community!
I only ordered once and keep getting…
I only ordered once and keep getting charged a monthly fee of $30. There is no where on the website to resolve this issue. I emailed them to cancel and refund my money and I was charged another $30. What a ripoff.
1 agosto 2026
Risposta di Nailboo
Thank you for sharing your feedback, and we're truly sorry for the frustration and inconvenience you've experienced. 💜
We understand how upsetting unexpected charges can be, and that's certainly not the experience we want you to have.
Please reach out to us at support@nailboo.com with the email address associated with your order or Boo Club membership if you haven't already. Our team will review your account, investigate the charges, assist with your membership, and determine whether you're eligible for a refund based on the account history.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Positive experience with customer service team
While response time wasn’t as fast as expected, the team answered all of my questions appropriately and helped to explain my situation. When I needed additional help, Sharon was kind enough to make my dilemma right. I’m looking forward to trying my Nailboo Kit!
24 luglio 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for your wonderful review! 💜
We're thrilled to hear that our team was able to answer your questions and help clarify everything for you. While we're sorry our response time wasn't as quick as expected, we're so glad Sharon was able to make things right and leave you with a positive experience. 🌟
We can't wait for you to try your Nailboo Kit—we hope you absolutely love it! 💅✨ If you ever need anything along the way, we're always here to help.
Love the company
Love the company! Excellent product, excellent customer service and very easy to order. Online videos ensure you always know how to apply and use the product !
1 agosto 2025
Risposta di Nailboo
Thank you so much for your wonderful review! 💜✨ We're thrilled to hear you're loving our products, customer service, and how easy it is to shop with us. We're also so glad our tutorial videos have been helpful in making your Nailboo experience even better! 💅😊 Your support means the world to us—happy manicuring! 💖
Amazing customer service-as always!
15 luglio 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for your kind words! 💜 It means the world to us to know you've had another amazing experience with our team. We're always here to help and can't wait to assist you again. Happy nailing! 💅✨
Quick shipping and great products
Quick shipping and great products. Website is easy to navigate and lots of nail choices. Love the Nail Boo membership deals as well!
17 luglio 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for your wonderful review! 💜 We're thrilled you're loving our quick shipping, wide selection of nail products, and the exclusive Boo Club member deals. Your support means the world to us. Happy nailing! 💅✨
Fantastic customer service
Fantastic customer service. They were super helpful and responded quickly to my questions which I super appreciate.
Thanks Faith!
15 luglio 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for your kind words! 🥹💖 It was truly my pleasure to help! I'm so glad I could answer your questions quickly. Thanks for choosing Nailboo, and happy dipping! ✨💅💕
Great customer service, amazing products!
I love the product and having a wonderful company with speedy, helpful customer service is amazing. I use the nail dips and have for the past 2 years. Everyone thinks I get my nails done professionally.
Lei in customer service was awesome helping resolve a wrong order. Response time was immediately next business day
Highly recommend their products and customer service!
14 luglio 2026
Non scritta su invito
Risposta di Nailboo
Thank you so much for your amazing review! 🥹💖 We're thrilled you've been loving your Nailboo manis for the past 2 years, and we'll be sure to share your kind words with Lei! Thanks for recommending us—it truly means the world! ✨💅💕
LOVE MY NAILS
LOVE MY NAILS! I've never done anything except color my nails. First time doing any kind of a dip and love my results. So easy. So beautiful. Already shopping for next month's colors.
9 luglio 2026
Risposta di Nailboo
So happy to hear that! 🥰💖 Welcome to the Nailboo family! We're thrilled your first dip experience was such a success. Have fun picking out your next colors—we can't wait to see your next mani! ✨💅💕
Partial Order Fulfillment / Full Payment Charged
I ordered 7 items, only two shipped. No word about the others. But the took my money right away if they are not going to ship it, then wait to charge the customer. I am very apprehensive at this time, hoping the rest of the items will ship.
2 luglio 2026
Risposta di Nailboo
Hey boo! Upon checking, your order was split into two shipments, and both have been marked as delivered. If you'd like a copy of the proof of delivery, please reach out to support@nailboo.com, and we'll be happy to send it over. 😊
Every purchasing experience is…
Every purchasing experience is seamless. Products are fabulous!
4 luglio 2026
Risposta di Nailboo
Aww, thank you! 💖 We're so happy every order has been a great experience for you. Enjoy your fabulous Nailboo goodies! ✨💅
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