Naetur Recensioni 

178
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

the shirt is amazing quality, the fabric is super soft and comfortable, it arrived quickly and on time, there were no problems with the order.

Valutata 5 stelle su 5

Al meerdere keren producten besteld op Naetur, twee joggingsets en een sporttas om precies te zijn. Joggingsets zijn ruim, en perfecte comfy fit. De sporttas was kapot bij aankomst. Heb hierdoor conta... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Vanwege drukte kreeg ik geen reacties op mijn mails. Ik maakte me druk over de reviews van hieronder. Desondanks heb ik contact gekregen via Instagram waarbij ze me hebben geholpen direct. Ze zijn teg... Leggi di più

Valutata 1 stelle su 5

Order placed on 12/02..haven't recieved any email affer that, order has clearly not been shipped... tried contacting the customer service, no anwer! I'm disappointed since it's not the first time... Leggi di più

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Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

178 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,0

Tutte le recensioni

(178)

13 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Good quality & team

I recommend this brand they have amazing products 🤩
Second I’m satisfied with the customer service because they are helpfully and help if you have any questions or problems

28 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Parcel did not arrive after 1 month

I ordered a necklace for my sister for Christmas on the 25th of November. Now it's Christmas Day and I still have not received my parcel. Therefore, I cannot gift my sister the necklace for Christmas. Very sad!

24 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Naetur is amazing

The quality of the jewellery is outstanding and each piece is so unique. The pieces feel and look luxurious and are very affordable! The customer service experience is also amazing - they are quick, friendly and very helpful. I would highly recommend shopping here! My favourite jewellery brand out there (I’m from London and it beats everything here)!

22 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

I highly recommend Naetur

I highly recommend Naetur. Had an awesome experience at Naetur ! I can see why all the reviews are 5-star. Great selection, wonderful service. The necklace, earrings, and rings are so cool and perfect for me. They make you look pretty, cool, and elegant😍✨ The gold doesn't fade away and still looks like new, even though I always use it! I have been their customer for more than a year😍🔆 I bought also their Sweater, I love the Sweater so much, and the quality is the best. And For all the price Naetur is also perfect!
What I love about Naetur is also the customer service team, they answer and solve the problem immediately, I have problems with the delivery the last time and they helped me very kindly and quickly.
I love their Jewelry, the quality and selection are wonderful and the staff top notch. Highly recommend! Thank you Naetur! You are the best!👌💯

7 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Super fijn!!

Heerlijke kleding en prachtige sieraden. Altijd snelle levering en leuk verpakt. Ook erg blij met de snelle reacties op de vragen.

15 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Altijd super tevreden!

Al vaker een bestelling gedaan bij Naetur en altijd super tevreden! Bestellingen zijn super snel binnen en altijd leuk verpakt. Oorbellen heb ik altijd in met douchen en blijven mooi en ook de ringen die ik heb zijn van goede kwaliteit. Ook de kleding van Naetur vind ik top en draag ik mega vaak!

14 dicembre 2022
Non scritta su invito
Valutata 4 stelle su 5

They made up for their errors, much appreciated 😊

I placed my order on the 7th of December and received an email right about that my order has been processed. The brand then goes completely ghost. No tracking number nothing! I’ve send multiple emails over the past couple of days and not a single reply. No one I know knows the brand. The only reason I decided to give it a try is because it’s owned by Romee Strijd who seems like an honest person.

Update: I posted a comment under their last Instagram post, basically complaining about my order and no one reply to my emails. I received a DM telling me they’ve upgraded my shipping for free and my order will be sent immediately. I received my package with a free necklace and an apology note. Honestly they made up for it!

6 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Joggingpak

Zeer tevreden met mijn blauw joggingpak! Het was snel geleverd en zit echt heerlijk. Kan ‘m iedereen aanraden.

16 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Top kwaliteit! Heel blij mee!

Met black friday een bestelling van joggingpak & oorbellen gedaan en snel binnen! Kleding is super goede kwaliteit en echt hele fijne stof. Oorbellen heb ik dagelijks in, douche ik mee, en zijn nog even mooi! Heel blij!!!

24 novembre 2022
Non scritta su invito
Valutata 4 stelle su 5

Goede service

Broek had productie foutje toen die binnen kwam, dit aangegeven via de mail en een dag later een nieuwe goede broek binnen gekregen! Goede service dus :)

7 dicembre 2022
Non scritta su invito
Valutata 2 stelle su 5

A carriage would deliver packages faster all over EU than Naetur

My order was placed on 23rd November and I did not get even a confirmation e-mail about successfully processing everything. I said to myself, okay, BF is starting, I will wait a couple of days - maybe I will get it? Waiting, waiting,... nothing.

I wrote to them on 29th November if they can send me a tracking number of my package (still, I have not received nothing in my inbox) and they answered me pretty quickly, but did not give me an answer to my question.

Yesterday, on the 5th December, after 9 work days I received an email that my order is complete. Are you guys serious? And still no tracking number anywhere in e-mail.

I totally get it that there can be delays around BF, but sorry, we are not in covid times anymore, where there was an extreme increase in e-commerce.

I work in e-commerce as well but I have never seen such unprofessional behaviour from a company that sells B2C. And them stating that there can be delays because of increased demand of orders in EU that DHL needs to process, is total BS - because everything is running smoothly with DHL in a company that I work at.

22 novembre 2022
Non scritta su invito
Logo di Naetur

Risposta di Naetur

Hi E.

Thank you for your order and your review. I am sorry for the inconvenience you've experienced with your order. It was indeed very busy due to Black Friday, but almost all emails and messages were answered within 24-48 hours. And fortunately most of the packages were processed within 1-2 days and sent out in time. Unfortunately we've also had some delay with a couple of orders. We've contacted those customers to find a fitting solution/compensation for the delay.
Based on your information I couldn't find any information about your specific case. Can you please email your name and order number to ines@naetur.com? Then I can see what happened exactly and help you with the issue. Thank you in advance!

Valutata 5 stelle su 5

loyal client

I really like the quality of the jewelry.
Also the client support team is kind and very obliging.
Once I faced a problem, it got solved very easily.
So far I had good experiences with Naetur :)

21 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Good review after my Order by Naetur

I ordered twice from Naetur so far & i absolutely love all my items i’ve purchased. The quality is marvelous and i also love the little packages in which they are delivered, because you can reuse them afterwards, which i often do. It’s so practical and sustainable and for that, two big reasons to order at this Brand. Plus the customer services is one of the best. Reliable and soon to always answer you back in case of a problem, which actually was the case at my latest order. At the end, Naetur handled it amazing and even gave me a shipping refund, which is very thoughtful 👍🏽.

12 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

It was the first time I purchased some…

It was the first time I purchased some jewellery from Naetur & I love it! At first I had some troubles receiving my package but after contacting Naetur via Instagram, Boris of the customer service quite immediately called me and apologised for the inconvenience. They made me receive my package the next day and compensated me. Very professional and personal at the same time. Thanks again, Boris! I’m in love with the jewellery I bought.

7 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Naetur has one of the best customer services I have ever experienced. They are super friendly and will explain anything to you with no hesitation! My order was delayed and they refunded me the shipping cost as well as they were super kind to apologize me explain to me how my order was going. Also the products themselves are amazing and great quality! I will definitely order again sometime.

13 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Goede service!!

Mooie producten. Één defect product ontvangen, na 2 weken verkleurde de armband. Via Instagram heb ik contact gehad met de klantenservice, zij hebben goed meegedacht over een passende oplossing. Ik ben heel erg tevreden over de service.

2 settembre 2022
Non scritta su invito

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