Great company will go out of their way to fix issues and won’t give up only small problem is they must try to do a few at a time so you are waiting between messages for replies instead of dealing with... Leggi di più
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We have had this service for around 5 years now and have never had any major issues. All contact has been dealt with immediately and professionally..
I have had a terrible time with the delivery service which is not myultra.net fault and Anik got me through with flying colours, he is the best of the best. Also the products are quality.
Excellent customer service. Screen was freezing before start up had finished. They stayed in touch until the issue was resolved.
Dettagli dell'azienda
Scritti dall'azienda
Ultra Services - Your number 1 media company.
Informazioni di contatto
Spagna
- myultra.net
4,7
Eccellente
115 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Been with Ultra a long time now
Been with Ultra a long time now
Recommend a friend to buy package today Shik
Sorted it all out for us had a problem logging on after purchasing but he soon sorted it out would highly recommended Ultra
14 marzo 2025
Non scritta su invito
Myultra ,Jim helped me today
Jim helped me today. Quick and helpful , I always get good service from Myultra.
10 marzo 2025
Non scritta su invito
Shikar a great Support, fixed all problems
Shikhar at customer support fix my VPN problem and went all the way to explaining how to optimise it myself. A very helpful gentleman who I score 5/5 100 🙏! Very satisfied.
21 febbraio 2025
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Tech are a great team
Today I was having problems with my ultra box. I chatted with a technician called Shik. He was brilliant and so helpful. The most important thing he was so patient with me as I dont understand modern tech. Thank you shik for your help, you certainly deserve a 5 star rating.
16 febbraio 2025
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Problem logging in - resolved quickly
We recently changed our WiFi provider and then couldn't log back in.
After joining an online chat, Shikhar was very helpful and had our problem resolved in minutes.
Very much appreciated - great service.
5 febbraio 2025
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They have been very professional from…
They have been very professional from start to finish I had a delivery question that was handled very well by Shik thanks guys would highly recommend 👍
3 febbraio 2025
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Had a problem with my system and the…
Had a problem with my system and the agent Shikhar managed to resolve the issue in a very professional manner
3 febbraio 2025
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Very helpful and efficient and speedy
2 febbraio 2025
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Technician
Today 31st January i had problems trying to connect my box to the tv. I realised the box would not connect because there was no internet. I went on the ulta app and spoke to Shik. Shik guided me through the process of re setting the the box. After this process i have full tv and it is working properly. Shik was excellent and so patient with me as i am a dinasour. Thank you Shik, I have learnt to reset.
31 gennaio 2025
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I had a problem on Saturday
I had a problem on Saturday. My online chat bot was answered immediately & Shik entered the conversation. He stuck by me for several hours trying to reconnect & I had to leave the chat but I got reconnected with him Monday immediately & we persevered together for a few more hours with my older system but he got it up & running. Excellent customer service & the system is pretty good too. Little box is Easy to transport between home & holiday home. Shik was fantastic.
27 gennaio 2025
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I have just purchases 2 boxes from…
I have just purchases 2 boxes from Ultra and the backup service is amazing. I'm giving 10 🌟 🤩 ⭐️
Shik, the technical man stayed with me untill both Ultra boxes where 100% updated and working perfectly.
One of my tv was an older model and had a problem with Crome however Shik
kindly walked me through the whole process .. .I'm delighted and thank you guys . I'm a very happy client ☺️ 100% 🫠😍😊😊😊😊😊😊😊
26 gennaio 2025
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first class service as usual
Ultra TV are always available to help.
They always reply to your messages promptly they are very polite and nothing is to much to ask of them.
Great service and great media to watch.
24 gennaio 2025
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Very happy with service and support I…
Very happy with service and support I have received from the My Ultra team. Any issues I’ve had have been solved on the spot. Great product and great customer service.
19 gennaio 2025
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still waiting for a reply.
still waiting for a reply.
Ordered products on the 10th October chasing up delivery but no one replies.
Sent emails to support and service
28 novembre 2024
Non scritta su invito
Risposta di Myultra
I take all feedback very seriously and was deeply concerned to read your review, even while I’m currently on vacation. I immediately took time to look into this matter personally. However, I couldn’t find any record of you as a customer under the name provided.
We are genuinely committed to resolving any issues you may have experienced. Our support team is available 12 hours a day, 7 days a week, 365 days a year, and they are ready to assist you right now. I am also personally available to ensure this is resolved swiftly and completely.
Please contact us directly at www.myultra.net, and we will do everything possible to address your concerns. Over the years, we’ve had very few reviews like this, which makes it all the more important for us to understand and resolve your situation.
Thank you, and I hope to hear from you soon so we can make this right.
Kind regards,
Team Ultra
Great service with so many channels
Great service with so many channels. I have been using this service many years now and believe it to be better than all the other services I have used. Highly recommended to anyone if you are looking for a good IPTV, on demand Movies, TV Shows and Live TV.
16 ottobre 2024
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Great product the best I have used by a…
Great product the best I have used by a long way.Great Interface makes it user friendly to find the endless library of movies,tv shows and sports.
Live tv is excellent with every sport and channels you would want.
I now have two boxes that came preloaded plug and play with a update tab so no messing just click to update,also fast support is available if required a great no hassle reliable service I wish I had found earlier
19 ottobre 2024
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Happy with my response still waiting on…
Happy with my response still waiting on accounts to contact me ,but I'm sure thay will not take long
13 ottobre 2024
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Highly recommend this TV box.
Great service & the picture quality & sound are brilliant. Would definitely recommend to anyone thinking of trying it.
10 ottobre 2024
Non scritta su invito
Risposta di Myultra
Thank you so much for your kind words and recommendation! We're thrilled that you enjoyed the great service, picture quality, and sound. We always strive to deliver the best experience for our customers.
We offer high bitrate for maximum viewing quality, with all movies available in Full HD and 4K resolution. Our team works hard to ensure that the picture quality and sound are always brilliant, providing you with a top-notch viewing experience.
Remember, we're open 12 hours a day, 7 days a week, 365 days a year, and we're here to help. For any buffering issues, we suggest a simple router reset or checking our quick fix guide here: https://link.myultra.net/fix24. We also recommend using a VPN to ensure the best possible streaming quality and security.
Highly recommend
Excellent product. Exceptional service. Highly recommend. Absolutely brilliant. 5🌟.
9 ottobre 2024
Non scritta su invito
Risposta di Myultra
Wow, thank you so much for the 5-star review! We're thrilled to hear you think our product is excellent and our service is exceptional. It really motivates us to keep providing the best experience possible!
We strive to offer the highest quality, from our extensive selection of channels and Full HD/4K movies to our custom-made devices with a full warranty. With high bitrate streaming, No Block technology, and VPN support for optimal security, we want every aspect of your viewing experience to be absolutely brilliant.
If you ever need anything, we're here 12 hours a day, 7 days a week, 365 days a year, ready to help. Thanks again for your enthusiastic recommendation!
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