Great company will go out of their way to fix issues and won’t give up only small problem is they must try to do a few at a time so you are waiting between messages for replies instead of dealing with... Leggi di più
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We have had this service for around 5 years now and have never had any major issues. All contact has been dealt with immediately and professionally..
I have had a terrible time with the delivery service which is not myultra.net fault and Anik got me through with flying colours, he is the best of the best. Also the products are quality.
Excellent customer service. Screen was freezing before start up had finished. They stayed in touch until the issue was resolved.
Dettagli dell'azienda
Scritti dall'azienda
Ultra Services - Your number 1 media company.
Informazioni di contatto
Spagna
- myultra.net
4,7
Eccellente
115 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My Ultra experience.few years…
We have been with Ultra for a few years now, and have been very happy with the service. The staff are very helpful and ready to solve any problems you might encounter. Can’t rate them highly enough .
15 maggio 2025
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Sam from your support team showed…
Sam from your support team showed incredible patience with me as I needed guidance through everything technical and got my UltraXC back up and running, he deserves my utmost praise and is a credit to your support team.
8 maggio 2025
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Excellent service by Sam very smooth
Excellent service by Sam very smooth, and sorted in minutes after I had tried for a couple of hours
1 maggio 2025
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Sam helped us get back online even…
Sam helped us get back online even although it was tricky & managed to do this with little stress
23 aprile 2025
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Can absolutely recommend Ultra TV and…
Can absolutely recommend Ultra TV and the excellent service provided by Sam when I had a small problem. He was prompt to answer my contact and took me through step by step to him accessing remotely and fixing the problem within minutes. Great job Sam
22 aprile 2025
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Sam was absolutely cracking
Sam was absolutely cracking, had my issue resolved in seconds. Really love this app. I have already recommended to people and will recommend more after that great support service. Nice one Sam 😀
17 aprile 2025
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I had a problem with my Ultra …
I had a problem with my Ultra so I went onto WhatsApp. I was chatting to Sam and my problem was solved within 10 mins. Thank you so much Sam
17 aprile 2025
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Once downloaded and running
Once downloaded and running. I’m so impressed with the amount of channels and films , radio is great as well. Still new to it, but what I’m seeing is great. Sam the technician who helped me get set up. Was amazing and very helpful. Definitely would recommend this site.
16 aprile 2025
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Risposta di Myultra
Thank you so much for the fantastic review! We're really glad you're enjoying the wide selection of channels, films, and radio—there’s a lot to explore, and it sounds like you’re off to a great start. 🎬📻
We're also thrilled to hear Sam was amazing in helping you get set up—he’ll be happy to know his support made a difference!
Thanks again for your recommendation and for choosing us. Welcome to the community!
Warm regards,
Ultra Team
What a great company I was helped by a…
What a great company I was helped by a chap called Alex, a really great guy nothing was too much trouble very patient with me
12 aprile 2025
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Risposta di Myultra
Thanks a ton for your kind words! We’re so happy to hear you had such a positive experience—Alex will be thrilled to know he made such a great impression. 😊
Patience and top-notch support are exactly what we aim for, so it's great to hear that came through. We’ll be sure to pass along your thanks to Alex!
Thanks again for being part of the Ultra experience!
Best regards,
Cannot speak highly enough of Sam he has helped an old boy of 73 who is not great on technology and IT get through renewing my subscription.
Absolutely fantastic service from Sam..above and beyond 10/10
10 aprile 2025
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Risposta di Myultra
Thank you so much for your kind words—and what a lovely review! We're thrilled to hear that Sam was able to guide you through the renewal process with such care and dedication. 🙏
He truly goes above and beyond, and we’ll make sure he knows how much you appreciated his support. We're proud to have you with us and so glad we could make things easier for you.
Here’s to many more great experiences ahead!
Warm regards,
Team Ultra
Five years of quality TV from Ultra
I have been with Ultra for the last five years, I recently found some regional channels (ITV Yorkshire & Tyne Tees) kept going offline. During a routine check I told Sam from Technical Support about this, he remotely connected to my Ultra android TV box and fixed the problem. Ultra TV now is now working very well I will recommend Ultra to all my friends and family. Thank you Sam your support is amazing and much appreciated.
2 aprile 2025
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Risposta di Myultra
Thank you for being with us for the past five years—we truly appreciate your loyalty and support! It’s great to hear that everything’s running smoothly again and that Sam was able to quickly resolve the issue with your regional channels. 🔧📺
Sam’s dedication to our customers really shines through, and we’ll be sure to pass along your kind words to him.
Thanks so much for your recommendation—it means a lot to everyone here at Team Ultra!
Warmest regards,
Team Ultra
Great experience every time
Cant fault the product from the ultranet team. Customer service great help especially Sam who helped me to renew my subscription today.
Tried other companies but dont find the support and broadcastings as good when sat on the bank fishing for weeks at a time. Good Job guys n girls at Ultranet!!
2 aprile 2025
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Risposta di Myultra
Thank you for the fantastic feedback! We're so pleased to hear you’ve had a great experience every time—that’s exactly what we aim for. 🎣📺
It’s great to know that Sam was able to help with your renewal, and that we’re keeping you entertained even while you’re out enjoying some peaceful time fishing. We'll be sure to share your kind words with the whole team!
Thanks again for your continued support—tight lines and happy viewing!
Best regards,
Team Ultra
Incredible support
Received extremely supportive help from Sam who really helped us get everything up and running. We are not great with anything even slightly technical but Sam walked us through the process and his patience was incredible. The Ultra package is brilliant. Highly recommended.
1 aprile 2025
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Risposta di Myultra
Thank you for the wonderful review! We're so happy to hear that Sam was able to guide you through everything with patience and care—he truly goes above and beyond for our customers. 🙌
It’s fantastic to know you’re enjoying the Ultra package, and your recommendation means a lot to us.
If you ever need help again, just know we’re only a message away.
Warm regards,
Team Ultra
Great service & Super quick
Great service & Super quick, I have been a customer for a few years now & have complete trust in their service also would definitely recommend to anyone . Thanks !
31 marzo 2025
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Risposta di Myultra
Thanks so much for your kind words! We're thrilled to hear that you’ve been with us for a few years and continue to trust our service—that truly means the world to us. ⚡🙌
We’re always here to keep things running smoothly and quickly for you. Thanks again for the recommendation!
All the best,
Team Ultra
Sam was incredible!! Elite Customer Service
Sam was an exceptionally professional customer service agent that helped me solve a problem with my device. He was patient, understanding, tried a lot of different methods to fix the extremely unusual problem, and came out the other side with a job well done! Would’ve been lost without him!
28 marzo 2025
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Risposta di Myultra
Wow—what an incredible review! Thank you so much for sharing your experience. We’re proud to have Sam on the team, and it’s fantastic to hear how dedicated and thorough he was in helping you through such a tricky issue. 💪🔧
Your kind words mean a lot, and we’ll definitely pass them along to Sam. We're always here whenever you need support!
Warm regards,
Team Ultra
Excellent service and support
21 marzo 2025
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Risposta di Myultra
Thank you so much for your kind words! We're thrilled to hear you’re happy with our service and support. 😊
If you ever need anything, we’re always here to help.
Best regards,
Team Ultra
The people on the end of the phone…
The people on the end of the phone really know their stuff & no matter what the problem, they from my experience can sort it.
We have been with them 3 years & can't think of going elsewhere.
20 marzo 2025
Non scritta su invito
Risposta di Myultra
Thank you so much for your amazing feedback! We're incredibly proud to have Sam on our team—his dedication, patience, and problem-solving skills truly shine through. 🌟
We’re so glad he was able to resolve the issue and turn a tricky situation into a great outcome. You’re never alone with Team Ultra on your side!
Thanks again for your kind words and support.
Warm regards,
Team Ultra
Myultra install
Made my purchase which was easy, tried to install myself however I needed some guidance, spoke to Sam who was excellent in explaining what to do how to do it. Took me me through the whole process which was great. Thank you Sam .....Outstanding 😊
20 marzo 2025
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Risposta di Myultra
Thank you for your lovely feedback! We’re so glad the purchase process was smooth, and even happier to hear that Sam was there to guide you through the installation step by step. 🙌
His support truly makes a difference, and we’ll be sure to pass along your kind words. Thanks again for choosing Ultra—we’re always here if you need us!
All the best,
Team Ultra
Fantastic customer service and a really…
Fantastic customer service and a really easy system to use, very happy with everything. Sam sorted my problem very quickly. Would recommend to everyone.
18 marzo 2025
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Subtitles…
We could not figure how to turn off subtitles. We went to help and Jim came on l8ne. He was was brilliant. Very patient and kind to us oldies. Thankyou Jim so much
15 marzo 2025
Non scritta su invito
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