I have tried for 2 weeks to order a folding electric scooter throttle. When you put in your payment details it says try again later. I have written 3 emails asking if it in stock and to advise of the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very poor after sales on faulty products, Fair Trading Complaint lodged, hopefully this kicks them into gear. They have lots of stalling tactics to get you to just give up, Overall just a very dodgy... Leggi di più
L'azienda ha risposto
Found what I needed on the website and ordered accordingly. Delivery was quick, and product quality has been excellent so far.
L'azienda ha risposto
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli sportivi
- Negozio di accessori per biciclette
- Negozio di attrezzature sportive
- Negozio di mobili
Scritti dall'azienda
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Informazioni di contatto
2 Costello Place, 2147, Seven Hills, Australia
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,5
Nella media
208 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Mytopia
Hi Joseph,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
Risposta di Mytopia
Hi Anthony,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience shopping with us. Your feedback means the world to us.
Regards,
Jay
Perfect air conditioner and fast…
Perfect air conditioner and fast delivery
13 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Cong,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
Good feedback and delivered on time
Good feedback and delivered on time. Good Product
16 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Phil,
Wow! We're humbled by your fantastic review. Thank you for your support and for choosing us. We look forward to serving you again soon!
Regards,
Jay
Absolutely 💯 excellent service from…
Absolutely 💯 excellent service from mytopia and the aircon I got Carson is absolutely 💯 excellent cools down the whole unit better then my aircon on the wall does so definitely 1 happy customer 😀 here well done guys please keep up that excellent work 😀
16 gennaio 2024
Non scritta su invito
Risposta di Mytopia
Hi Kimmi,
Your feedback made our day! We're overjoyed that you had a great experience with us. Thank you for your kind words and for being such an amazing customer.
Regards,
Jay
Happy Customer
Very happy with my portable aircon and quick delivery too!!
12 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Lisa,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
I am SUCH a happy camper
I am SUCH a happy camper. Your price was a quarter of the cheapest comparable product, and in recommending that I use a metro address for delivery, i was able to reduce that by half. Delivery time was fast and product all as promised.
23 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Julie,
We're grateful for your positive feedback! It's truly uplifting to know that our efforts are appreciated. Thank you for choosing us, and we can't wait to serve you again.
Regards,
Jay
Great price, prompt delivery
6 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi there,
We're thrilled that you had such a positive experience! Thank you for your generous feedback and for being a valued customer. We appreciate your support.
Regards,
Jay
Mostly good
Your shopping cart part of the website is a bit slow. Otherwise all good.
23 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi John,
Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.
Regards,
Jay
thank god for air con
arrived in about a week, has been a godsend in this hot weather. Can sleep comfortably at night, it makes noise but i don’t feel like it’s loud, easy to sleep and watch TV still. Have been using for the last 2 weeks and had no issues
15 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Hannah,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
new air con
delivered great shipping time. unit is as described and runs very well
13 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Wendy,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
Beware of purchasing from Mytopia
Do not buy anything from this company! I bought a simple water dispenser that wasn’t as described. They mention the product measurements, but forget to include that it has to have a giant water bottle attachment. Contacted them politely and sent back the day I received unused and in full packaging. They won’t offer a refund. It’s a total sham.
It’s their position that this is a change of mind purchase, which it clearly isn’t. They’re offering a store credit for less than what the product was purchased for due to ‘shipping’. It cost me $50 to ship it back to them!
You will notice from other reviews, their response is to never actually be accountable or take responsibility. They simply state their illegal ‘return policy’ or pass the buck to a third party seller. They repeatedly have the most appalling customer service from Mitch and Jay.
So dodgy, please reconsider purchasing any item from here and get it from a reputable company who is accountable . Simply speaking, if you spend your money at Mytopia you won’t get what you paid for.
20 dicembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Natasha,
We appreciate you taking the time to share your feedback about your recent purchase of the water dispenser from Mytopia.
Upon reviewing your order and communication with our customer service team, we'd like to provide some clarification. The water dispenser you purchased is clearly designed to accommodate a water bottle on top for storage, as depicted in the product listing's fourth photo in the slideshow. This design is consistent with the majority of water dispensers available in the market.
Our website also includes a Terms of Use section, clearly stating that by using our website, customers agree to comply with the terms and conditions outlined, including our return policy. This policy is applicable universally to all our customers, providing a transparent framework for managing returns and exchanges.
As an online store, our commitment is to provide accurate and comprehensive product information to enable customers to make informed purchasing decisions. We believe that the necessary details, including product specifications and inclusions, were prominently displayed on our website to assist you in making a well-informed choice.
We encourage all our customers to thoroughly review product listings, including slideshow photos, before making a purchase. This practice ensures that the product aligns with their expectations, and it is crucial for setting accurate expectations.
While we regret any inconvenience you may have experienced, we believe it is essential for customers to take responsibility for their purchasing decisions, especially when all necessary information is readily available on our platform.
You can learn more about our Terms of Use by clicking this link: https://www.mytopia.com.au/terms-of-use
Also, feel free to check our Change of Mind policy with the link: https://www.mytopia.com.au/customer-service#returns
Regards,
Jay
Two suburbs away means two deliveries?
The range, the King bunks you provided: outstanding for the price, The mattress hasn't been used yet the price was good. The website is not fine. The issue I had was it was never clear that the frame would arrive before the mattress. The driver didn't explain sh!t either but it was really hot and I thought I had enough to think it would follow next day. It didn't and two further days (maybe three) I emailed never got a response in writing (didn't need one cause mattress was delivered not long after). Other than that, thinking I could use the website to track an order and realising you can't 7 of 10 rating.
31 ottobre 2023
Non scritta su invito
Risposta di Mytopia
Hi Dave,
We would like to apologise for your recent experience with your order, we thank you for working with us to resolve the problems you experienced.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve the situation and remain available if you have any further questions or concerns.
Regards,
Jay
Prompt delivery and bikes were as…
Prompt delivery and bikes were as expected.
11 novembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Stewart,
Thank you for brightening our day with your wonderful review. Your satisfaction is our ultimate goal, and we're grateful for your trust and confidence in us.
Regards,
Jay
Very satisfied customer
Delivery was very quick, service was great and the cubby looks fabulous.
1 novembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Sally,
We can't thank you enough for your fantastic 5-star review! Your satisfaction with our product's quality and quick delivery is our top priority.
Regards,
Jay
Chair was easy to assemble and very…
Chair was easy to assemble and very comfortable. Delivery was prompt.
9 novembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Patricia,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience shopping with us. Your feedback means the world to us.
Regards,
Jay
Brought 2 for 1 inflatable SUPs
Brought 2 for 1 inflatable SUPs, prompt delivery the SUPs are easy to use great quality and I’m very happy with my purchase. Would highly recommend.
1 novembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Angela,
Thank you for sharing your kind words with us. It means the world to us and to our entire team! I will be sure to pass on your feedback to the rest of the team. We look forward to seeing you again soon at Edisons!
Regards, Laura
Great experice to purchase from…
Great experice to purchase from mytopia. This was my first time to purchase from this website but really impressed about customer services.
They answered my question straight away with very active helpful and supportive
30 ottobre 2023
Non scritta su invito
Risposta di Mytopia
Hi Ryan,
We appreciate you leaving us a 5-star review, and are happy to see that you got exactly what you wanted out of your purchase with us. We appreciate you taking the time to leave us a review and are overwhelmed to hear your kind words.
Regards, Laura
I am happy with the purchase
I am happy with the purchase. Quick Delivery. Product received as advertised. Yet to use the product.
9 novembre 2023
Non scritta su invito
Risposta di Mytopia
Hi Asif,
We are incredibly appreciative that you took the time to leave us this positive review, and we are glad you loved your experience shopping with us! Thanks for leaving us such a wonderful review, enjoy your new purchase.
Regards, Laura
Great stuff worth of money and fast…
Great stuff worth of money and fast delivery.
3 ottobre 2023
Non scritta su invito
Risposta di Mytopia
Hi Jatt,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards, Mitch
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