I have tried for 2 weeks to order a folding electric scooter throttle. When you put in your payment details it says try again later. I have written 3 emails asking if it in stock and to advise of the... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very poor after sales on faulty products, Fair Trading Complaint lodged, hopefully this kicks them into gear. They have lots of stalling tactics to get you to just give up, Overall just a very dodgy... Leggi di più
L'azienda ha risposto
Found what I needed on the website and ordered accordingly. Delivery was quick, and product quality has been excellent so far.
L'azienda ha risposto
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli sportivi
- Negozio di accessori per biciclette
- Negozio di attrezzature sportive
- Negozio di mobili
Scritti dall'azienda
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Informazioni di contatto
2 Costello Place, 2147, Seven Hills, Australia
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,5
Nella media
208 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very quick delivery along with a great…
Very quick delivery along with a great price for the product i purchased. will recommend to freinds and family.
Great job.
23 gennaio 2025
Non scritta su invito
Risposta di Mytopia
Hi Peter,
Thank you for your fantastic review! We're so glad to hear that you were happy with the quick delivery and the great price. We really appreciate your recommendation to friends and family—it means a lot to us! If you need anything else, don't hesitate to reach out. Thanks again!
Regards, Jake
The price of your products is very good…
The price of your products is very good and delivery is
fast.
I chose to purchase from Mytopia because you are an Australian Company.
I have not assembled the sofa bed yet as I am moving soon and it will be set up then.
All in all a great experience so far and will definitely shop with you again.
15 gennaio 2025
Non scritta su invito
Risposta di Mytopia
Hi Donna,
Thank you so much for your 5-star review! We're thrilled to hear you're happy with our prices and fast delivery.
We hope you enjoy your new sofa bed once you've moved!
Regards,
Jay
Easy transaction
Easy transaction, fast delivery, excellent item. Top marks.
9 gennaio 2025
Non scritta su invito
Risposta di Mytopia
Hi Jeff,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
I would leave minus 5 stars if it was…
I would leave minus 5 stars if it was an option. Ordered a Christmas present at least 3 weeks before Christmas. Never arrived, never received any updates. I finally contacted them about 1.5 weeks after Christmas to be told there was a supply issue and my order couldn’t be fulfilled and I would get a refund. Very disappointed that the only reason I found out about a supply issue was when I had to contact them. Such a poor efforts, will never buy from here again
20 dicembre 2024
Non scritta su invito
Risposta di Mytopia
Hi there Twiggy,
We apologise for the negative experience you had with your order and for the lack of communication you received.
We've double-checked our records and confirmed that all our automated notification systems were active and functioning correctly during that period. We're puzzled as to why you didn't receive any updates regarding the supply issue and cancellation of your order. We also verified the email address associated with your order and confirmed it matches the one you're currently using, further adding to the confusion.
While we can't explain why the automated notifications didn't reach you, we want to assure you this is not typical of our service.
If you decide to give us another chance in the future, we would be more than happy to assist you with your order personally to ensure a smooth and positive experience. Please don't hesitate to contact us directly if you have any further questions or concerns.
Regards,
Jay
Great customer support!
Great customer support - very happy with the outcome! Thanks very much for a Full Refund !!!
16 dicembre 2024
Non scritta su invito
Risposta di Mytopia
Hi B G,
Thank you for such wonderful feedback and for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a great encouragement for our team to continue delivering outstanding experiences to our customers with our products. We hope to serve you again soon!
Regards,
Jay
Ordered an EPZ1600 scooter.
Ordered an EPZ1600 scooter.
Crate in a cardboard box arrived torn metal frame damaged.
Unpacked it only to find the front tyre was flat. Informed Mytopia who in turn sent me instructions on how to disassemble the wheel including disc brake etc and install a new inner tube.( once I had purchased a new one. )
The innertube had been trapped and torn during factory installation,
End result ! $60 refund,
Purchase was over $1000.
Never again.
20 novembre 2024
Non scritta su invito
Risposta di Mytopia
Hi Darryl,
We sincerely apologise for the unfortunate experience you had with your e-scooter. We understand your disappointment, and we want to assure you that this is not the standard of service we strive to provide.
We've carefully reviewed your case and understand that a partial refund of $60 was offered to cover the cost of the damaged inner tube. While we appreciate your understanding of the situation, we know that this doesn't fully compensate for the inconvenience and time you had to invest in resolving the issue.
We value your feedback and hope you'll reconsider your review. Your honest opinion helps us identify areas where we can improve and provide a better experience for our customers.
Thank you for your understanding and patience.
Warm Regards,
Jay
I’m so glad I came across this site
I’m so glad I came across this site, a great variety of products, excellent value and fast, efficient service. I have purchased several times from this site and 100% satisfied. I’m very happy to recommend shopping on Mytopia!
16 novembre 2024
Non scritta su invito
Risposta di Mytopia
Hi there Glenda,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you're happy with your shopping experience.
We appreciate you taking the time to share your positive feedback. It’s customers like you who make our work worthwhile. We look forward to serving you again soon!
Kind regards,
Jay
Movement made a breeze with broken foot
This knee scooter makes moving around the home with my broken foot a breeze. I ventured outside for one of my daughters’ netball games the day after it was delivered and found it was great to manouvre on the courts and amongst people easily too. Very happy with this product
17 novembre 2024
Non scritta su invito
Risposta di Mytopia
Hi Belinda,
Thank you so much for your 5-star review! We're thrilled to hear that our knee scooter has made your recovery process easier and more comfortable.
It's great to know that it's also convenient for outdoor use. We're committed to providing quality products that improve our customers' lives.
Thank you again for your kind words and support.
Kind Regards,
Jay
Friendly website and quick delivery
8 novembre 2024
Non scritta su invito
Risposta di Mytopia
Hi Shane,
Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.
Regards,
Jay
Very quick delivery and good product
Very quick delivery and good product
7 novembre 2024
Non scritta su invito
Risposta di Mytopia
Hi Tony,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Great product at a great price.
Great product at a great price.
Very fast despatch and shipping
4 ottobre 2024
Non scritta su invito
Risposta di Mytopia
Hi Nev,
Thank you for recognizing our efforts in providing excellent delivery service! We appreciate your support and look forward to serving you again soon.
Regards,
Jay
Great product good price and fast…
Great product good price and fast delivery.
17 settembre 2024
Non scritta su invito
Risposta di Mytopia
Hi Harry,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
Fraudsters with army of bots and no legal advice.
What do you call an organization that believes it can cherry pick parts of the Australian Consumer Law to back up it's BS claims, believes that its terms and conditions void any customers rights under the ACL (they don't), provides poor quality drop shipped items off ali express, blames customers for issues it causes, claims customers can only return for store credit, claims customers must pay for returns, claims customers must forgoe 20% value in restocking fees and a bunch of other illegal bs?
Well I don't know, because this company operates under so many different names it's honestly been setup as a scam company. Mytopia, Mills brands, the list goes on.
Not only are their products poor quality and dangerous, they want to invoke at every step that a customer has "changed their mind". Nah buddy.
The tons of positive reviews? they're bots.
Their customer service team? Hostile.
Run.
Insert their generic reply below. They've already attempted to have this review removed and to doxx my information.
Below they quote their policies and the acl.
They have zero understanding of the acl and will only quote parts that seem to benefit them and ignore the rest.
This is what you expect from them.
Ombudsman now involved and not happy with their conduct.
17 settembre 2024
Non scritta su invito
Risposta di Mytopia
Hi there,
We value your feedback and take all customer concerns seriously.
We understand that you've encountered issues with your order. To better assist you, we attempted to reach out to you to gather more information about your specific concerns. Unfortunately, we haven't received a response.
Our website provides clear and accessible terms and conditions, including our return policy. We encourage all customers to review these policies before making a purchase to ensure they understand their rights and responsibilities. Our company is committed to complying with the ACL. All of our policies are publicly available, and we strive to provide transparent information to our customers before making any purchase.
We would be happy to investigate your specific concerns further if you could provide us with your order number or any additional details. Please feel free to contact our customer support team at https://www.mytopia.com.au/contact/ if you need further assistance.
Kind Regards,
Jay
The delivery was fast and ontime
The delivery was fast and ontime. Customer service was easy to deal with. would be nice if there was an invoice in the account to claim for the business but only an order. Otherwise great to deal with.
26 giugno 2024
Non scritta su invito
Risposta di Mytopia
Hi Phillip,
Thank you for the 5-star review! We are so pleased that you are happy with our delivery and service, this means a lot to us. As for the invoice, kindly email us at https://www.mytopia.com.au/contact/ so we can send it to you. Be sure to shop with us again soon, we’d love to see you again!
Regards,
Jane
Despite numerous attempts to contact…
Despite numerous attempts to contact customer service through chat, they have not responded to my emails.
9 aprile 2024
Non scritta su invito
Risposta di Mytopia
Hi there Marisol,
We appreciate you taking the time to share your experience with us.
Upon reviewing the sequence of events, it appears there was a miscommunication regarding the delivery address, which unfortunately led to complications with the shipment. Allow us to provide some clarity on the matter:
1. You originally provided an address that is outside the coverage area of our courier services, and we promptly informed you of this limitation.
2. After being notified of the coverage issue, you provided an alternate address via webchat. We acted swiftly to update the shipping details in our system to reflect this new address, as the order was still on hold at that time due to the invalid first address.
3. Subsequently, you contacted us again via webchat, indicating that the tracking number showed an incorrect address. Upon investigation, it was revealed that the second address provided was not accurate. However, this was the information provided during the chat interaction.
Given the urgency to ensure timely delivery, the information provided during our conversations is crucial for us to process orders accurately. Unfortunately, in this instance, the incorrect address led to the dispatch of the package before the discrepancy was discovered.
Please know that our customer support team strives to assist our customers to the best of their abilities. However, timely and accurate information provided by customers is essential for us to fulfil orders efficiently.
Should you require further assistance or have any additional concerns, please don't hesitate to reach out to us through our customer support team with this link: https://www.mytopia.com.au/contact/
Regards,
Jay
Quality Pilates reformer for way less…
Quality Pilates reformer for way less than what’s on market!
2 aprile 2024
Non scritta su invito
Risposta di Mytopia
Hi Liv,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Terrible product and service
First, thank you Trustpilot for your help, My topia has collected the broken scooter. However, it's been a week and we haven't heard from them about a refund, and I've written four emails to them with no response. The price of this scooter is $400, which is a big expense for us.
15 gennaio 2024
Non scritta su invito
Risposta di Mytopia
Hi Bea,
We're pleased to receive your positive feedback! Thank you for taking the time to share your thoughts. It's customers like you who make our work truly fulfilling.
Regards,
Jay
simple and efficient
24 febbraio 2024
Non scritta su invito
Risposta di Mytopia
Hi Fongy,
We're glad to hear that everything went well with your order. Thank you for the positive rating! Feel free to reach out to us if there's anything that we can be of assistance.
Regards,
Jay
Arrived very quickly
Arrived very quickly. Great instructions although I ordered the large desk so it did take me 3 hours to put together. However works great and looks fantastic. Very happy. Very smooth movement with the sit stand mechanism.
4 marzo 2024
Non scritta su invito
Risposta di Mytopia
Hi Wendy,
Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.
Regards,
Jay
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.