Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have tried for 2 weeks to order a folding electric scooter throttle. When you put in your payment details it says try again later. I have written 3 emails asking if it in stock and to advise of the... Leggi di più

Valutata 1 stelle su 5

Very poor after sales on faulty products, Fair Trading Complaint lodged, hopefully this kicks them into gear. They have lots of stalling tactics to get you to just give up, Overall just a very dodgy... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Found what I needed on the website and ordered accordingly. Delivery was quick, and product quality has been excellent so far.

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli sportivi
  2. Negozio di accessori per biciclette
  3. Negozio di attrezzature sportive
  4. Negozio di mobili

Scritti dall'azienda

We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

208 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(208)

23 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Impressed

Very easy to navigate the website.
Clear and concise images of products.
Delivery of order was very quick & goods received as advertised.

13 ottobre 2023
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Risposta di Mytopia

Hi Geoff,

Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.

Regards, Mitch

Valutata 5 stelle su 5

Electric folding bike

Very happy with the bike. Also the delivery company was very good. I was kept informed the whole way where the bike was and I did not have to be home until approximately 30 minutes before it arrived.

16 ottobre 2023
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Risposta di Mytopia

Hi Richard,

Thank you for dropping us a positive review here on Trustpilot! We're glad to hear that everything went well with your order. Feel free to reach out to us if there's anything that we can be of assistance.

Regards, Mitch

Valutata 5 stelle su 5

After we did our research we decided on a Transit Chair

After we did our research we decided we didnt need a traditional wheelchair for the purposes of giving knee relief, but a transit chair which allows us to go out shopping or "walk" along the river - which we have done on a number of occassions. Its a very sturdy unit and the make quality is very good. The back wheel isnt too big but big enough to make it easy to push through bumps etc. We specifically needed the brakes so the person using the wheelchair could lock the chair without risk of it moving away. We decided to purchase it through MyTopia.

10 ottobre 2023
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Risposta di Mytopia

Hi Philip,

Thank you for your wonderful review! We're thrilled that we could meet your expectations. Your satisfaction is our top priority, and we're grateful for your support.

Regards, Mitch

Valutata 4 stelle su 5

Delivery to WA was quick ..

Delivery to WA was quick ... less than two weeks. Product was great works well and looks good.
Had I ordered a week later a same spec item was available from Aldi and Good Guys for $299.

Folks at Mytopia were very good to deal with. I'm happy.

27 ottobre 2023
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Risposta di Mytopia

Hi Bob,

We're grateful for your positive feedback! It's truly uplifting to know that our efforts are appreciated. Thank you for choosing us, and we can't wait to serve you again.

Regards, Mitch

Valutata 5 stelle su 5

Quick delivery

27 ottobre 2023
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Risposta di Mytopia

Hi Kollan,

We're glad to hear that everything went well with your order. Feel free to reach out to us if there's anything that we can be of assistance.

Regards, Mitch

Valutata 5 stelle su 5

Very fast delivery

Very fast delivery, I got it delivered next day of my order.

13 ottobre 2023
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Risposta di Mytopia

Hi Niresh,

We're glad to hear that everything went well with your order. Thank you for the positive rating! Feel free to reach out to us if there's anything that we can be of assistance.

Regards,
Jay

Valutata 1 stelle su 5

Awful customer service

I purchased an escooter from Mytopia. Only to find out I got gifted one two days later for my birthday.

As I don’t need two escooters, I asked for a refund but Mytopia could only offer me a store credit.

I kept their escooter. It locks at 15km/h, regardless of who rides it, if it’s a steep path up or just going flat.

I contacted the customer service, to enquire as why it doesn’t go to 20km/h, as advised.

Their answer was that, according to them, it was fine. No options nor other answer has been provided and they even stopped responding to my emails.

So I am stuck with a product that doesn’t work according to advertisement. it’s false advertising or defective product and no one will do anything.

How lovely it is to be treated like an idiot.

6 ottobre 2023
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Risposta di Mytopia

Hi there,

Sorry to hear that you are having issues with the scooter.

I would like to assist you further to find a resolution. I have sent you a message for more details regarding your order.

I will wait for your reply.

Kind regards,

Mitch from Resolutions Team

Valutata 1 stelle su 5

I find this company to be deceitful, unapologetic and unhelpful and a rip-off

I find this company to be deceitful. I purchased a washing machine which they told me will be delivered quickly, but the delivery is going to take about 10 days according to the tracking, they can’t even give me a proper day. then I was advised that I may need to help the driver take it off the truck and he will be leaving it at the front door of my apartment in the foyer. I am an elderly lady 65 years old with a broken patella injury, frozen shoulder and riddled with arthritis. How am I supposed to get this washing machine up to my laundry- (which we do have an elevator here) and unpack, it myself. This company told me that they have guidelines on delivery, after I purchased the product and then received a text message informing me that I may need to help the driver unload, which was not mentioned to me until I contacted them, I had no idea they have guidelines. I have not been given a date that it will be delivered only an estimated date of 10 days if I could get my money back I would. I am going to make a formal complaint to the ombudsman. This is wrong. I would not buy a pair of socks off them again ever. Your company is crap and you are unhelpful unreliable and deceitful. I could have bought the same product from a different company and not only would they have brought it up to my laundry. They would have unpacked it and taken my old washing machine away. Why charge people $60 for delivery to dump it at the front foyer, l am totally disgusted. I don’t even want to give you one star. I want to give you no stars but couldn’t proceed unless I hit one of the stars. The way you treat your customers and elderly people is unbelievable Shame shame shame on you. This is not the end off this issue l will not go away, maybe you should ask customers what their health and age is before you take their money for delivery. by the way, I ordered my item on 11 October and it’s not going to arrive till 27 October. In the meantime, I have to go to the laundromat to do my washing.
SO Apparently I now have to upload photo ID for this review to go through. I will not give you my photo ID. I have been already scanned by other companies and my information sold on the dark web. Another way to trick your customers. Let’s see if this review goes through

11 ottobre 2023
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Risposta di Mytopia

Hi there Lilli,

We genuinely appreciate your feedback, as it helps us improve our services.

Regarding the issue of assisting the driver with unloading the washing machine, we want to clarify that the message you received suggesting you help was merely a precautionary measure by the assigned courier company.

Our intention was to ensure that if the driver faced difficulties or challenges during unloading, our customers could be prepared to assist if possible. We sincerely understand and acknowledge your physical limitations, especially with your broken patella injury. We would never force a customer to assist in such a situation, and we apologize if this was not communicated clearly.

Please note this has been stipulated in our Delivery Information on every listing page so buyers can make an informed decision prior to purchasing.

https://www.mytopia.com.au/customer-service#delivery

If there is anything more we can do to address your concerns or if you have any other questions, please do not hesitate to contact us directly.

Regards,
Jay

Valutata 5 stelle su 5

Fast delivery looks good works great

23 settembre 2023
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Risposta di Mytopia

Hi Darrell,

Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible.

Regards,
Jay

Valutata 5 stelle su 5

Great service

Great service. Quick delivery. Product worked great very happy with it

6 settembre 2023
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Risposta di Mytopia

Hi Wayne,

Thank you for such wonderful feedback and for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a great encouragement for our team to continue delivering outstanding experiences to our customers. We hope to serve you again soon!

Regards,
Jay

Valutata 5 stelle su 5

Product quality and fast delivery

They deliver a good quality E bike with a good price and delivery option

6 settembre 2023
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Risposta di Mytopia

Hi Ahmed,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience shopping with us. Enjoy the new e-bike!

Regards,
Jay

Valutata 5 stelle su 5

Prompt delivery and ease of unpacking

Prompt delivery and ease of unpacking. BBQ worked perfectly on firing the burners. Excellent quality control.

14 settembre 2023
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Risposta di Mytopia

Hi John,

Your feedback made our day! We're overjoyed that you had a great experience with us. Thank you for your kind words and for being such an amazing customer.

Regards,
Jay

Valutata 5 stelle su 5

Very Happy with the service provided by…

Very Happy with the service provided by these guys. I place my order on Sunday, and received it on Thursday at the other end of the country. I don't think you can get better service than that.

7 settembre 2023
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Risposta di Mytopia

Hi D.O,

We are glad to hear that your experience was a positive one.

Thank you for taking the time to leave such an amazing review.

We hope to see you again soon!

Regards,
Mitch

Valutata 4 stelle su 5

Great price just needed more communication on delivery

Great price just the communication on tracking of delivery was not regularly updated.

No response from Hunter Delivery service but arrived 3 days after scheduled ETA.

My son is very happy with his E-scooter and would recommend it to others for the price.

11 settembre 2023
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Risposta di Mytopia

Hi NV,

Your kind words mean a lot to us. Thank you for sharing your positive experience. We're committed to continuously improving and providing you with the best service possible. Let us know if there's anything else that we can assist you!

Regards,
Jay

Valutata 1 stelle su 5

Do not buy all false advertisement

I purchased a electric scooter stating speed upto 25km and weight limit 110kg. The scooter would not move beyond 11-15km with my teenage son on it. It only reached 25km with someone 50kg. If your looking to purchase a scooter dont be fooled by the advertising. I will never buy again from this unprofessional store. They refused a full refund and only wanted to give me store cridet minus $100 off the amount i paid even though the scooter was 1 week old. I have also sent video evidence with my teenage son riding the scooter only reaching max speed of 15km. So when mytopia sends me a video reaching 25km its not valid as the rider looks under 60kg according to the reflection of the rider on the scooter in the video. If thats the case than your advertisement should state will reach 25km when rider weight is below 60kg.

20 luglio 2023
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Risposta di Mytopia

Hi Rana,
I have investigated this matter and can see your scooter was returned to us as you advised the speed would not go up to 25km. I can see a video of our technician riding the scooter to 25km/hr was sent to you when the item was inspected. As there is no product fault with the item, you are not entitled to a full refund on the product. We offered you a reduced store credit in line with our Change of Mind Policy, per our right under Consumer Law. The scooter is now on it's way back to you. It is disappointing to see your false claims made about our store when we have followed all of our responsibilities under Consumer Law.
Regards, Laura
EDIT
Hi Rana,
I don't believe it is appropriate, but I can assure you our technician is an adult male, over 60kg.
Regards, Laura

Valutata 1 stelle su 5

DON’T WASTE YOUR TIME & MONEY

DON’T WASTE YOUR TIME & MONEY! THIS COMPANY IS CHEATING.

I recently purchased an electric scooter and it delivered within 4 days, very fast delivery but meaningless to the quality of the scooter itself.

After fully charged, I used it for about 10 mins to get to the train station. When I am back from the train station to my apartment, the scooter turned off after 30 seconds - and I can never turn it on again!

I tried to plugged it back to the charger but still not able to turn it on. It looks like the product has some quality condition issue.

I tried to contact with their support team via email for a solution (either repair or refund) however Maxine & Darren (their customer service agents) just keep ask me to plugged it back to the charger and try to turn it on. After I replied to them that it’s not possible for me to turn on the scooter and I’ve tried almost everything. They are now not even replied to my email, it feel like a scam and I am going to report this case to ACCC.

Don’t waste your time and buy it with official dealer (even it’s more expensive).

15 agosto 2023
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Risposta di Mytopia

Hi Leo,

Thank you for your review and we apologise that your experience did not align with your expectations. We have received your email and it is in the process of being reviewed by our resolutions department, our team is currently working on a solution for you and will be in touch as soon as possible.

Regards,
Jay

Valutata 5 stelle su 5

Products work really good

Products work really good, recommend to you all!!

28 luglio 2023
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Risposta di Mytopia

Hi Danny,

Thank you for such wonderful feedback and for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a great encouragement for our team to continue delivering outstanding experiences to our customers. We hope to serve you again soon!

Regards,
Jay

Valutata 5 stelle su 5

Just made my first soup and very…

Just made my first soup and very impressed with the result - soup maker performed as advertised and soup tasted great

7 luglio 2023
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Risposta di Mytopia

Hi Pam,

We are incredibly appreciative that you took the time to leave us this positive review, and we are glad you loved your experience shopping with us!

Thanks for leaving us such a wonderful review, enjoy your new soup maker.

Regards,
Mitch

Valutata 5 stelle su 5

Ordered and delivered in a timely…

Ordered and delivered in a timely manner. Great product kids love their new bunk bed. Would highly recommend My topia.

4 luglio 2023
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Risposta di Mytopia

Hi Tracy,

We are glad to hear that you are happy with your purchase! We always do our best to provide a hassle-free ordering process, and it's awesome to hear that the kids love the new bunk bed! We look forward to serving you again soon!

Regards,
Jay

Valutata 1 stelle su 5

These guys are evil - Slytopia demons

These guys are evil, professional scammers. Trying to get ebike fixed for nearly 3months. My son bought a Valk ebike, the pedal assist stopped working after 3-4months, I was made to take videos and in a loop to go through videos I'd already tried to fix the problem. They have no intention of ever honouring your warranty and it doesn't cover anything. They keep saying the fault was cause by us, but after seeing the other reviews online, the pedal assist is the first thing to go.

We should start a class action against these mobsters, only need 7 cases to start one. and there are COUNTLESS unhappy customers for Slytopia.
They never read anything you send them in email, I'm surprised they find time to reply, seem like the kind of mob to run phishing scams or rip savings from innocent victims.

The courier they sent turned up in a tiny panel van rammed to the gills with packaging. Then they lost my bike for over a week, it was only magically found when I sent them a photo of the courier wheeling it away, then magically "Oh we have found your bike"

AVOID and always buy local.

9 aprile 2023
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Risposta di Mytopia

Hi Adam,
We would like to apologize for your recent experience with your order. I have reviewed your order and can see our resolutions team is working with you on an amincable solution on this matter and will be in touch as soon as possible.
Regards, Mitch

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