LAST NOVEMBER 13, 2025, MY FRIEND OF MINE SHE BOOKED A TICKET FOR ME IN Myticket.ae AND THAT DAY, WHEN SHE SHOW IT TO ME MY TICKET THERES A MISTAKE IN MY NAME AND NEED TO CHANGE IT, SO WE DECIDEDTO FI... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
رحلة ألغيت وتذاكر غير مسترجعه والأن ترسلون تذكير لي على الواتزاب التذاكر للرحلة الملغية والتي قبل 3 ايام . وترسلون تقييم للخدمة. طبيعي نعطيكم اقل من نجمه وهذي اخر مره اتعامل مع موقعكم وخدمتكم... Leggi di più
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لقد تعاملت مع خدمة العملاء من خلال الشات موظفة اسمها (Mariia Podvadtsiatnyk) بصراحة قمة في الاحترام والتعاون وسعة الصدر والفهم الكامل لطبيعة عملها وطبيعة المشكلة، وتم حل المشكلة من خلالها في اقل من... Leggi di più
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worst experience ever, i booked a flight (airline —->spicejet)from Dubai to Mumbai first they cancelled the flight because they booked group tickets, and than again they changed the flight and again t... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Informazioni di contatto
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2,3
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638 recensioni
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Very disappointing service.
I booked my ticket through Skyscanner via MyTickets, and this has been one of the most unprofessional experiences I’ve ever had. I requested a simple date change, and according to their own procedure, they are supposed to respond within 24 hours. I followed every step correctly.
I submitted the request yesterday, called several times, and even reminded them again this morning. Instead of giving any confirmation or support, they simply closed my request without informing me. On top of that, they are now trying to charge irrelevant and unjustified fees.
Their customer service is extremely slow, unresponsive, and careless. When customers need urgent changes, they expect proper support — not delays, excuses, and ticket closures without action. This is the first time I’ve seen such an irresponsible team.
Very disappointing service. I do not recommend booking through MyTickets.
17 aprile 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Customer,
We are truly sorry to learn that you were dissatisfied with your experience and regret the impression this situation has left.
In order for us to carefully review the details of your case and provide you with a proper response, kindly provide your booking reference number and the purchaser’s email address used when the order was created.
Once we receive this information, we will verify the case in our system and provide you with feedback accordingly.
WARNING – They are holding customers’ money and not refunding
I strongly advise everyone to stay away from this company.
Booking number: PT7TV1W5
I have sent more than 15 emails and keep receiving the same copy-paste responses claiming they are “waiting for the airline.” This is simply not true. I have official proof that the airline already refunded them weeks ago.
So where is my money?
At this stage, this is not a delay — this is them holding customers’ funds without justification.
After checking Trustpilot, it’s clear this is a recurring issue. Many customers are reporting the exact same situation: refunds confirmed by airlines but never passed on to the client.
This pattern is extremely concerning and raises serious questions about their practices.
If my refund is not processed immediately, I will proceed with a formal chargeback and escalate the matter further.
Avoid at all costs unless you are ready to risk losing your money.
20 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Sara Lahbibi,
We sincerely regret that you have had this experience, and we truly understand how frustrating delays like this can be.
We would like to assure you that we have carefully reviewed all the details related to your booking, your refund request, and all supporting documents you provided. The delay occurred because we were awaiting the completion of the settlement process required to proceed with the refund. In some cases, this may depend on processing timelines from payment systems, which are unfortunately outside of our direct control.
At this point, we have already initiated the refund process for the funds received from the airline and immediately forwarded your case to our financial department for urgent handling. Please be assured that we are prioritizing your request and will return the funds to you via the original payment method in the shortest possible time.
We truly appreciate your patience and understanding throughout this process. Your feedback means a lot to us, and once the refund is completed, we would be very grateful if you could consider updating your review to reflect the resolution of your case, as this is extremely important for our team.
If you have any further questions or need any assistance, please feel free to reach out at any time.
UPD 16/04
We would like to inform you that today we have refunded the full cost of your tickets to the purchaser’s bank account that was originally used for the payment.
We sincerely hope that this matter has now been resolved for you. If so, and if you feel comfortable doing so, we would be very grateful if you could take a moment to update your review and rating about your experience with us.
Thank you once again for your time and understanding.
Delaying Cancelled Ticket Refund for Months!
I have purchased two tickets from mytickets.ae dated
11.03.2026 (DXB-BKK) and 22.03.2026 (HKT-DXB). Both of the flights are cancelled by the airlines. Since then, the refund hasn't been issued and they have been delaying it with nonsense explanations. I have tried to contacted 20+ times just to receive an answer. Never ever again buying anything from them!
16 aprile 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Fethi,
To identify your case correctly and check the status of the refund request, please provide the booking number or the purchaser’s email address.
Once we receive these details, we will be able to review the information in our system and provide you with a more accurate response.
Unacceptable delays and lack of transparency regarding my refund
Date 15 april 2026
I am writing this to express my extreme frustration with the refund process. I have already received email confirmation that my ticket refund is "under process," but I have yet to see the funds.
More importantly, there is a serious issue regarding my luggage refund. The airline confirmed they refunded $70 USD for my luggage to this agency back on March 17th. I have provided all the evidence and details from the airline to the support team via email, yet I am being told they are still "waiting for confirmation."
What kind of confirmation are you expecting when the airline has already confirmed the money was sent to you nearly a month ago? It is clear that the process is being unnecessarily prolonged.
I am demanding a clear, written breakdown of my refund immediately—either via email or a response here. I need to know exactly:
What has been officially refunded.
The specific reason/confirmation you are claiming to wait for regarding the $70.
This lack of accountability and the delay in returning my money is completely unprofessional. I expect a resolution and a full breakdown immediately.
1. AED 1920 deducted from my credit card during ticket booking
2. Received email from ur team AED 1310 refund initiated.
3. Therefore, I'm expecting AED 610 more to be refunded asap.
Thanks vibha
15 aprile 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Vibha,
We would like to inform you that the refund for your tickets has already been processed on our side. In addition, today we also received confirmed information from the airline regarding the baggage refund, and this request has now been forwarded to our Financial Department for further processing as well.
Please rest assured that we will make every effort to ensure that the baggage refund is also returned to you in the shortest possible time. We kindly ask for a little more patience while the financial processing is being completed.
We understand how important this matter is for you and appreciate your patience. Please wait for the next update, which will be provided to you as soon as possible.
---
UPD 17.04
Dear Vibha,
Thank you for your patience.
We are pleased to inform you that the refund for the baggage has now been successfully processed on our side.
Please note that the refund for the ticket had already been initiated earlier, and at this stage all refundable amounts have been processed from our side.
Kindly allow a few business days for the funds to be reflected in your account, depending on your bank’s processing time.
We appreciate your understanding and remain at your disposal should you have any further questions.
Avoid them
They will never send you the refund. I have raised my refund request two months ago and since then they waiting for the airline while the airline already paid it one month ago and everytime i follow up they say witing for the airline. My ticket is DXB RUH round trip and ticket number is 202539447
1 febbraio 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Hossam Abu Hamra,
In order for us to identify your booking and check the refund information in detail, please kindly provide your booking number or the purchaser’s email address used for the reservation.
Once we receive this information, we will review your case accordingly.
UPD 14/04
According to the email address you provided, we were unable to locate any booking information in our system.
Please kindly check whether the email address shared with us is correct, or alternatively provide your booking number so that we may continue checking your case.
UPD 14/04
Unfortunately, according to the ticket number you provided, we are also unable to locate any information in our system.
Could you please send us an email to info@mytickets.ae
from the same email address you shared here and attach your ticket in PDF format?
At the moment, we are unable to find any booking information in our system based on any of the details provided by you so far. It is therefore possible that the ticket may have been purchased through another service rather than through us.
Delay in ticket refund
I applied for ticket refund, its been three weeks and still havent received the amount. Contacted the customer care for 3 times. But they are saying they dont know when the refund is gonna to receive.
13 aprile 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Alby,
Please be assured that your ticket refund request has already been successfully processed from our side. At present, we have sent the refund request to the airline and are awaiting their authorization. Unfortunately, for technical reasons, until the airline authorizes the refund of your tickets, we do not yet have the technical possibility to complete the refund on our side.
We understand how important it is for you to receive clarity and your funds as soon as possible. Please rest assured that your case has not been ignored. As soon as we receive the airline’s authorization, we will immediately inform you by email sent to the purchaser’s email address.
We would also like to note that, as stated in refund policy, the refund must be approved by the airline and may take up to 3 months: https://mytickets.ae/en/content/manual-refund.html
We sincerely regret the inconvenience and kindly ask for your patience while the airline completes its part of the procedure.
Very Disappointed with service
My experience with Myticket.ae has been extremely disappointing. Their customer service is very slow and unresponsive—I sent multiple emails regarding a refund and received no reply. The only way to get any response was by calling them repeatedly. Its more than month now, still no update on my refund. I would not recommend purchasing tickets from this website.
Updating this review to let everyone knows refund is still not happening till date. Only update you will get after follow is very generic. It seems this company is grabbing the opportunity airlines will not disclose to customer the status since I got this ticket this agency. Feedback for 2 months technical issue from airlines.. Seriously??
Never ever trust this site..
1/5
As expected, I will receive quick update the moment I post review here.
However, I would like to highlight a clear inconsistency in the information provided. In your earlier response, it was explicitly stated that the flight was cancelled by the airline due to prior tensions. In contrast, the feedback I received from your finance team claims that the cancellation was initiated by me, which has consequently reduced the refund amount.
This discrepancy is concerning. Misrepresenting the reason for cancellation directly impacts the refund I am entitled to, and I would appreciate a transparent and consistent explanation.
Could you please clarify which version is accurate and ensure that the refund is processed accordingly?
3 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Jo,
Please be assured that your case is important to us. Your ticket refund request has already been successfully processed from our side, and we have sent the refund request to the airline. At this stage, we are awaiting the airline’s authorization.
Unfortunately, due to technical reasons, until the airline authorizes the refund request, we do not yet have the technical possibility to complete the refund on our side. As soon as we receive the airline’s authorization for your tickets, we will immediately inform you by email sent to the purchaser’s email address.
We understand how worrying and exhausting such waiting can be, and we are very sorry that the process has taken so long. We kindly ask for your patience a little longer while the airline completes its part of the procedure.
UPD 01/05
Dear Jo,
After carefully reviewing the information related to your booking, we identified that the refund request concerns tickets for a flight that was cancelled by the airline. In such cases, we are required to submit a refund authorization request directly to the airline and wait for their confirmation and financial settlement before we are able to process the refund on our side. Unfortunately, due to these mandatory procedures, the refund process may sometimes take longer than expected.
Please be assured that your case is very important to us. We have now escalated your request and forwarded the refund case to our Finance Department for priority handling. Our team will do everything possible to complete the refund in the shortest possible time.
Once processed, the funds will be returned to the same bank account that was originally used for the ticket purchase. At this stage, we kindly ask for your continued patience while the process is being finalized.
Thank you once again for your patience, understanding, and cooperation.
UPD 01/05
Dear Jo,
Thank you for your message. We are sorry for the confusion and appreciate the opportunity to clarify the situation.
We would like to confirm that the refund amount has been fully processed and paid for the tickets related to the cancelled Kuala Lumpur → Dubai flight. The refund was issued in accordance with the airline’s official decision and authorization regarding this booking.
After reviewing your case, we can confirm that the cancellation status and refund eligibility were determined based on the airline’s records, which indicate that the flight was cancelled by the airline. The refund was therefore processed strictly according to their official rules and instructions.
We understand your concern regarding the differing information you received. We have rechecked all details carefully, and the refund has been handled based on the airline’s final confirmation.
We would greatly appreciate it if you could consider revisiting your review and rating of your experience with us. Your feedback is very valuable to our team and plays an important role in helping us improve our services.
If you have any further questions, we remain at your disposal.
UPD 03/05
Dear Jo,
We would like to inform you that we have now received the refund authorization for your tickets from the airline.
The full refund was processed from our side on 1 MAY and returned to the same payment method used for the original purchase.
We sincerely apologize for the long waiting time and for the confusion caused during the process. We understand how frustrating this situation was for you, especially due to the different information previously received, and we truly regret the inconvenience.
As your refund has now been completed in full, we would be very grateful if you could take a moment to update your review and rating based on the final resolution of your case. Your updated feedback would mean a lot to us and would help reflect that the matter has been resolved.
Thank you for your patience and understanding.
Risposta di https://mytickets.ae/
Dear Rijwan Sorathia,
Thank you very much for your positive feedback.
We are pleased to know that you had a good experience and were satisfied with the speed of our service.
Your support is truly appreciated, and we hope to assist you again in the future.
MyTickets.ae is not recommended, as it may not be a reliable or trustworthy company
Hello everyone ,
Im writing this to make inform you that mutickets.ae one of the worst flight agency you can deal with them , they gave invalid information and no trust , taking alot to do refund and with no supportive , professional customer service unit, really its a very bad experience and not recommended to deal with such company ,
This is the 2nd time to write this review but this based on real experience as i still facing issue with them till now ,
Update ;
As i mentioned flynas snaps shared from their system showing that amount refund to you since 9 match for both tickets , also 1st ticket refunded partially
9 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mohamed Zakaria,
Thank you for your feedback and for continuing to stay in contact with us regarding this matter.
We would like to inform you that the refund for the outbound ticket in the amount of 608 AED has already been processed by us on April 4, 2026.
Regarding your return tickets, at this time we have still not received the refunded amount from the airline for the inbound flights. However, we have reactivated your refund request, which you may also verify in your personal account, and we have sent an additional request to the airline to clarify the information you provided stating that the refund has already been made.
Please be assured that we will make every effort to provide you with an update regarding the refund for the return tickets as soon as possible.
We are truly doing our utmost to assist you and move your case forward.
Thank you for your patience, loyalty, and understanding while this matter is being reviewed.
UPD 10/04
We would like to inform you that the refund for your tickets has already been completed from our side. The last payment for the return tickets was processed by us on April 7. The funds were returned via reverse transaction to the same bank account of the purchaser that was originally used to pay for the tickets.
We understand how stressful and frustrating a long refund process can be, and we are sorry that this situation left such a negative impression on you.
Should you have the possibility, we would be grateful if you could update your review and rating about our company and let us know whether your issue is now fully resolved and closed.
Worst Travel Experience I’ve Ever Had
Honestly the worst experience I’ve ever had with a travel agency.
I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around between multiple customer service agents, some of whom literally hung up mid-conversation. No one took responsibility, and I kept getting different answers every time I reached out.
There’s zero sense of trust or proper supervision in how they handle customers. It felt like no one actually cared about solving the issue.
I’m asking for a full refund and compensation for the time, stress, and overall terrible experience.
Would not recommend at all.
23 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Hawamdah,
Thank you for taking the time to share your feedback.
We are truly sorry to know that your experience with our service left such a negative impression. We understand how frustrating and stressful it can be when you need clear support and instead feel that the communication is inconsistent or unresolved. Please be assured that we do take such comments seriously.
According to the information available in our system, your request for the date/route change was successfully processed by our team in accordance with the flight availability provided by the airline. At the same time, please note that the requested changes were not confirmed, as the payment for the change was not completed by the purchaser within the time limit set by the system. For this reason, the request was closed automatically and no changes were applied to the ticket.
As for your refund request, unfortunately, according to the fare rules of your ticket, it is non-refundable. This means that we are unable to approve a full refund outside the conditions permitted by the airline’s tariff rules.
With regard to your comments about the consultations provided by our support team, we fully understand why this part of your experience was particularly disappointing. Clear, respectful, and consistent communication is extremely important, and we sincerely regret that your interactions with our specialists gave you a different impression. We will make sure that this situation is reviewed internally in detail so that this misunderstanding can be properly analyzed and addressed.
We always aim to support our customers within the rules and possibilities available in each booking, and we regret that in your case this process caused additional stress instead of reassurance.
SCAM WEBSITE! FAKE AGENCY! DONT TRUST IT!
Worst website to book your ticket ever. Worst customer service ever. It is a scam. Please don't book with them they are the worst and they exist to steal your money only. I have booked a ticket got the flexible ticket to be able to change the dates without any fares but they were asking double the price of the original ticket. Customer service hanging in customers faces, being rude and not speaking properly. This is just a big SCAM fake website. Don't Trust it.
24 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Customer,
In order for us to carefully review the details of your case and check all communication and conditions applied to your request, we kindly ask you to provide your booking reference or the email address used for the purchase. Once we receive this information, we will be able to identify your order and look into the matter in more detail.
PNR not received with confirmation mail ,fees deducted
Please share again on correct e-mail/SMS TXT address as confirmation mail is not received yet
I received initial booking number(T687HX3Z) on website on mytickets.ae website and ticket fees deducted but still PNR not received and confirmation mail not received and am unable to check booking on airlines website,
22 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mohammed Torkey,
To allow us to identify your booking and check the details in our system, please provide your booking number or the purchaser’s email address.
UPD 23/03
Thank you for providing the details needed for identification.
We would like to inform you that your tickets have been successfully issued. We have just resent your electronic itinerary receipt (e-ticket) to your email address. Please kindly check your email inbox.
Please also note that your electronic itinerary receipt contains the PNR field, where the airline booking reference is indicated.
If your issue has now been resolved, we would be very grateful if you could update your review and rating about our service.
UPD 23/03
We have just resent your tickets to your email address once again.
You can also download your tickets from your personal account on our website. To do this, please log in to the "My Account" section using the email address you used when purchasing the tickets.
Bad since I paid I can’t…
Bad and disaster since I paid I can’t manage my book g by acceding to site while I click on mange my booking to amend my fight due to sick emergency I have certificate I can’t even access the page. I can’t call take international number I’m waiting more credit . The email they don’t respond
19 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Norah Al,
Thank you for your feedback. We are sorry to hear about your situation and hope you feel better soon.
Please note that no technical issue has been detected on our side, and the website is currently working in the normal mode. We recommend trying to change your internet connection provider and access your booking again using another Wi-Fi network or mobile internet, as this may help you open the Manage My Booking page successfully.
If the issue still persists after that, please contact us again by email, and we will continue checking your case.
واجهت مشكله في تسجيل وصول الكتروني…
واجهت مشكله في تسجيل وصول الكتروني وساعدتني Hrytsan Natalii بشكل كبير اشكرها جدا لحسن السلوك والصبر ارجو ترقيتها للافضل وشكرا
18 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
عزيزي العميل،
شكرًا جزيلاً لمشاركتك تجربتك معنا.
يسعدنا جدًا أن نعرف أن Hrytsan Natalii قد تمكنت من مساعدتك بشكل كبير في مشكلة تسجيل الوصول الإلكتروني، ونقدّر كثيرًا كلماتك الطيبة بشأن حسن تعاملها وصبرها.
سنحرص بالتأكيد على نقل ملاحظاتك وتقديرك لها، فمثل هذه الآراء الإيجابية تعني لنا الكثير.
Risposta di https://mytickets.ae/
Thank you for your feedback, Al Amin!
We’re glad to know that your experience was good. Thank you for choosing our service.
القيمة الأفضل وسرعة التواصل عبر الإيميل
9 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
عزيزي Mohammed Alshuaibi،
شكرًا جزيلاً لك على تقييمك وكلماتك الطيبة.
يسعدنا جدًا أن نعرف أنك قدّرت الأسعار المناسبة وسرعة التواصل عبر البريد الإلكتروني. نحن نحرص دائمًا على تقديم خدمة مريحة وسريعة لعملائنا.
نشكرك على ثقتك بنا، ونتطلع لخدمتك مرة أخرى في المستقبل.
Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation
Cancellation email sent after the flight date - WOWW
Across the GCC, airlines and travel agencies are supporting stranded passengers during this difficult situation ( WAR). Unfortunately, Mytickets appears to be doing the opposite by refusing a refund for a flight that was cancelled due to the war situation, which was completely beyond the passenger’s control.
Worst response ever . Please dont book from this site ever.
This was not a voluntary cancellation from my side. I was stranded in Riyadh, incurred additional hotel expenses, and had to travel back to the UAE by bus after a long and exhausting journey.
2 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Farhan Ahmed,
Please note that your booking was issued for travel on 25 February. On that date, there was no forced cancellation by the airline related to the situation you described. According to the information available in the system, the flight operated with minor changes and was not cancelled. Therefore, the circumstances mentioned in your review do not apply to your booked flight date.
According to the airline’s fare rules, your tickets are non-refundable.
We would also like to note that the fare rules are made available to every customer before the payment is completed. This information is provided in open access so that each customer can review the applicable conditions in advance and understand what to expect in case of changes to travel plans.
waste site don't buy tickets from this…
Waste site don't buy tickets from this site.
They will cheat you 101% sure
8 gennaio 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Mr. Yoonus,
We are sorry to hear that you had a negative experience. Could you please tell us what exactly happened?
In order for us to check the situation and assist you, kindly provide your booking number.
Thank you in advance.
Poor costumer support
PNR: CLSXU0PS
I am writing to express my serious dissatisfaction with the customer service I experienced regarding my booking (PNR: CLSXU0PS).
For several days, I attempted to contact customer support through phone calls and emails concerning a minor issue involving a missing last name on my ticket. Despite the urgency of my upcoming travel date, I received no meaningful response, no proper assistance, and no timely support. The complete lack of communication during such a time-sensitive matter was extremely frustrating and unprofessional.
Because the issue was not resolved and my departure date was approaching, I was forced to cancel my ticket and purchase a new one to avoid travel complications. This resulted in additional financial loss and unnecessary stress, all due to the absence of responsive customer support for what should have been a simple correction.
I have submitted a refund request and expect it to be processed promptly and in full. Given the circumstances and the failure to provide adequate assistance, I believe a fair and timely refund is the minimum appropriate resolution.
I sincerely hope the company reviews its customer support system to prevent other customers from experiencing similar situations.
thank you.
27 febbraio 2026
Non scritta su invito
Risposta di https://mytickets.ae/
Dear Az Bz,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused.
Please note that all ticket-related actions such as passenger data change requests or refund submissions are handled by the buyer/passenger directly via the Personal Account on our website.
Regarding your request to change passenger details submitted on 1 March, it was reviewed and processed by our team on 1 March. Unfortunately, the airline does not allow this type of change, so we were unable to apply the correction.
As for the refund request you submitted today, it was also processed by our team today. Your request has been successfully handled, and our response has already been sent to the buyer’s email address.
Additionally, we could not locate any email inquiries from the email address used to purchase the ticket. Please double-check which address you sent your message to and ensure it was sent to our official support email: info@mytickets.ae
حبيت المصداقيه و رد السريع مباشره اول…
حبيت المصداقيه و رد السريع مباشره اول مره اتعامل مع ماي فلايت اشكرهم على حسن التعامل.
I appreciated their honesty and quick response. This was my first time dealing with MyFlight, and I thank them for their excellent service.
1 marzo 2026
Non scritta su invito
Risposta di https://mytickets.ae/
مرحبًا Hanan Yahya،
شكرًا جزيلًا لمشاركتك تجربتك! يسعدنا جدًا أنك قدّرتِ المصداقية وسرعة الرد، ونفتخر بأن تكون تجربتك الأولى مع Mytickets إيجابية. شكرًا لثقتك وكلماتك الجميلة، ونتطلع لخدمتك مرة أخرى قريبًا.
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