Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... Leggi di più
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Using the term 'holy poops' in emails is completely unacceptable to the Christian consumers Nappies are soft but size 3s leak poop every time and pee occasionally Due to that email and the leaking... Leggi di più
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I love these nappies. They are able to absorb a lot of moisture, and it is great to know our baby can thus avoid some dangerous substances at a relatively affordable price. Moreover, the company has a... Leggi di più
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Great reliable product. Never clogs our bogs. Obviously getting one out at a time could be improved but will buy until we don’t need them anymore.
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Dettagli dell'azienda
Scritti dall'azienda
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Informazioni di contatto
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, Regno Unito
- Hello@mypura.com
- mypura.com
4,5
Eccellente
2K recensioni
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Great nappies and excellent customer service
These have been the only nappies I’ve used since birth my daughter is now 15 months. We have had no issues, the subscription is 100% worth it , I love the material is kind to her skin as both me and my partner have quite sensitive skin and we didn’t want to risk it. Also the customer service is really good, I have forgotten to size up before my subscription got shipped out and they quickly sorted out my returns for me without any issue.
13 novembre 2025
Risposta di Mypura.com
Hi Tio,
Thanks for leaving us a review. We're thrilled to hear that our nappies are working well for you daughter and that you're enjoying our super handy subscribe and save service too!
Thank you for the kind words about our customer service too, we're always here to help if there's anything you need.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great nappies, totally recommend!
We are first time parents and haven’t used any other brands. So I can’t compare how it performs compared to others. But so far, as long as we have the right size nappies, they seem to contain everything in it, with minimal leaks. The sizing is very accurate. Only concern I have is that it doesn’t last the whole night. We have to change our baby 3 times or so in the night (basically everytime the baby wakes up, we change) otherwise it leaks. It’s either related to the nappies or our baby just poops and pees a lot :) not sure. Pros are they are soft, cotton, absorbs the pee very well (we had only minimal nappy rash so far), vegan, local to UK. Subscription works very well too. The delivery is super fast. Two weeks seem to be the perfect frequency for us. The order arrives the next day with DPD. We are very happy and not considering changing brands until potty training.
27 ottobre 2025
Risposta di Mypura.com
Hi Tuuba,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies and that they're working well for you and your little one. Our goal was to make a nappy that is suitable for sensitive skin all without compromising on performance.
We're thrilled that you're enjoying our handy subscribe and save service and speedy next day deliveries too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Size 3 seems to be always out of stock
6 novembre 2025
Risposta di Mypura.com
Hi Maxim,
Thanks for leaving us a review. We're really sorry that we have temporarily been out of stock of size 3 nappies. We can confirm that we are now back in stock of all sizes.
We want to reassure you that we will be working to ensure any out of stocks are avoided going forward.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great nappies and customer service!
These nappies are true to their description, gentle on the skin and made of natural, good quality materials. My son rarely gets any nappy rash (but this could also be because we have the best baby balm that is soothing and healing) and the sizes are comfortable. Tom in customer service is always helpful, friendly and compassionate, resolving any issue we may have with delivery or stock. The reasons we subscribe to MyPura are because of the quality of the nappies and because of the great customer service we receive from Tom. Well done, team! Thank you!
23 ottobre 2025
Risposta di Mypura.com
Hi Marilyn and Dan,
Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies. We purposefully ensure not to use any chemical nasties in our nappies to ensure that they're as gentle as possible on even sensitive skin.
Thank you for the lovely words about our customer service too which we will share with Tom. We're always here and happy to help whenever you need it!
We really appreciate your feedback.
Warm Regards,
The Pura Team
We love these nappies and wipes
We love these nappies and wipes, I love that they’re clean and non-toxic for my daughter and better for the planet. The subscription service is easy and the delivery company share a clear time slot.
22 ottobre 2025
Risposta di Mypura.com
Hi Stephanie,
Thanks for leaving us a review. It's great to hear that you're loving our nappies and wipes along with our subscription and speedy delivery service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Product is fantastic but order always…
Product is fantastic but order always arrives late.
18 settembre 2025
Risposta di Mypura.com
Hi,
Thanks for leaving us a review. We're glad to hear that you think our products are fantastic!
However we're really sorry that you're finding your orders to arrive late. We do always aim to delivery orders next day however we're sorry again if this hasn't been the case. We have reached out to you directly to discuss this further with you.
Warm Regards,
The Pura Team
The nappy pants are amazing
The nappy pants are amazing. Soft and comfy, my child has no problems like she has with others. She happily wears them snd doesnt mind having a nappy change.
Shes autistic so ive been through lotd of brands, some are too thin and irritate her.
Some too big and bulky so it looks like she packing sonething down her nappy.
And others that just leak and she moves them to the side so shes rocking a thong.
Only downside is that there are expensive with so few nappy pants in the pack.
31 ottobre 2025
Risposta di Mypura.com
Hi Hayley,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our nappy pants and finding them super soft and comfy for your little one and that they're just the right size too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Very nice nappies
Very nice nappies, very skin friendly for babies. Really love these nappies
14 ottobre 2025
Risposta di Mypura.com
Hi Ankita,
Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies. We purposefully don't use any chemical nasties in our nappies to ensure that they're as gentle as possible on even the most sensitive of little one's skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
My baby born and I'm using this pura…
My baby born and I'm using this pura nappies since he born and very good nappies and satisfied with nappies. Also very good customer service go above and beyond
24 ottobre 2025
Risposta di Mypura.com
Hi Anam,
Thanks for leaving us a review. We're thrilled to hear that our nappies are working well for your little one and thank you for the kind words about our customer service too. We're always happy to help!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great products that are good for babies…
Great products that are good for babies and toddlers and the environment at reasonable prices.
21 ottobre 2025
Risposta di Mypura.com
Hi Elizabeth,
Thanks for leaving us a review. We're glad to hear that you're loving our products as much as we are, thank you for being a Pura customer!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Customer service and nappies are great
Customer service is great from Pura. Nappies are really good for my baby compared to leading brands that give him a rash so I love them and want to stick to them however I would say the sizing isn't too accurate and it would be great if I could bulk order the nappies in mixed size as now I have too many size 1 that were outgrew at 8lbs
2 ottobre 2025
Risposta di Mypura.com
Hi Maya,
Thanks for leaving us a review. It's great to hear that you've had a great experience with our customer service. We're happy that our nappies are working well for your little one too!
However thank you for the feedback on our sizing and us potentially offering mixed case sizes which we will take on board.
If you do need to return any unused packs to us please drop us an email at hello@mypura.com and we would be happy to help!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Amazing products and amazing service
Amazing products and amazing service, every time. Have used Pura for my first child and am starting the journey all over again with my second.
17 ottobre 2025
Risposta di Mypura.com
Hi,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and service. Thank you for being a loyal Pura customer too and helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Best customer service I have ever had
Best customer service I have ever had! Tom at My Pura was so helpful... I shall miss them now my daughter is out of nappies!
18 settembre 2025
Risposta di Mypura.com
Hi Laura,
Thanks for leaving us a review. We're thrilled that our customer service is the best you have experienced. Thank you for using Pura products and for being a loyal customer!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Pura is the best ever nappies we used…
Pura is the best ever nappies we used for our little ones. When we had our first baby we tried a number of brands but all caused rashes for our newborn. We finally stumbled on pura and there was no going back. When we had our second one there were no doubts but to reach for pura. Whats even better is their very flexible subscription and next day delivery, pura has never let us down. Also have to mention their customer service who responds within 2 hours to email queries! Would highly recommend pura to all parents.
12 ottobre 2025
Risposta di Mypura.com
Hi Riji,
Thanks for leaving us a review. We're thrilled to hear that our nappies have worked so well for your little ones. We purposefully ensure not to use chemical nasties to ensure that they're as gentle as possible on even the most sensitive skin.
We're glad that you're enjoying our speedy delivery service and thank you for the kind words about our customer service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Lovely soft nappies
After trying different eco nappies, these are our favourite ones. They are much softer than the other ones and we have less leakage.
26 settembre 2025
Risposta di Mypura.com
Hi Dagmara,
Thanks for leaving us a review. We're thrilled to hear that you're loving our nappies and how super soft they are too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Brilliant products and customer…
Brilliant products and customer service- B corp company too which is a huge plus for me as a consumer
10 ottobre 2025
Risposta di Mypura.com
Hi Lucy,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and thank you again for the kind words about our customer service. We're super proud to be B Corp Certified too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Outstanding nappies
Outstanding nappies! Honestly I couldn’t imagine using any others - EVER!! My baby’s nappies never leak even if I’ve left them on for a long duration overnight & they weigh a tonne! Theyre super absorbant, never leaving my babies skin feeling damp even when the nappy is full! Neither has she ever had any sort of rash or irritation from the nappy! I feel as though she’s so safe & secure in these nappies & it’s saves a lot of extra clothes washing knowing that she never leaks or has a blowout!
18 settembre 2025
Risposta di Mypura.com
Hi,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies and hare having a leak free experience. We wanted to make a nappy that wasn't just high performing but also as gentle as possible on even the most sensitive skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Very reliable company
Very reliable company. Always helpful & prompt with queries. Great products.
18 settembre 2025
Risposta di Mypura.com
Hi Rachel,
Thanks for leaving us a review. We're glad to hear that you're loving our service and products. Thank you for the kind words and helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Our best experience of the sustainable nappies
We tried a range of more sustainable nappies and these ones were the most reliable and best fit. Decent value and reliable too. The one downer is their wipes don't come out of the pack easily when pulling with one hand, which is a recurrent pain in the middle of nappy changing.
18 settembre 2025
Risposta di Mypura.com
Hi Nick,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies. However we're sorry that you're finding it tricky to remove our wipes from the packs. I want to reassure you that we are listening and are already working on updating our pack design to make this easier going forward.
We really appreciate your feedback.
Warm Regards,
The Pura Team
We really rate these nappies
We really rate these nappies (and pull ups). They are much kinder on our baby's skin that many other brands.
The subscription service is great - super speedy delivery and easy to amend.
Customer service has always been great too - very quick responses and very helpful.
As the nappies come in bulk, I thought it would be a bit of a pain if baby moved up a size and we still had lots of nappies to get through, but we have never had a huge amount left over as babys often sit between sizes for a while so you can prepare. If we do have anny leftovers we donate to charity.
The only thing I would add is that Pura appeared to stop doing Size 4 pull ups and start at size 5 now instead.
18 settembre 2025
Risposta di Mypura.com
Hi Lucy,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our nappies and nappy pants. We purposefully don't use any chemical nasties to ensure that they're gentle on even the most sensitive skin. Thank you for the kind words about our customer service too. We're always happy to help however we can!
Thank you for sharing your interest in a smaller nappy pants size too. I want to reassure you that we are listening and always looking at ways to expand our product line up, so we will take this on board.
We really appreciate your feedback.
Warm Regards,
The Pura Team
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