Nala's Baby Recensioni 1994

TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I tried Nala’s baby on a whim, I started with the vanilla cloud range but never looked back. It’s always my first stop for my toddlers bits and bobs and we’ve been trying all the different ranges but... Leggi di più

Valutata 5 stelle su 5

I love nalas baby im 35 year old women and I use it becuase I have sensitive skin it makes your skin soft and this is now my go to moisture creame i use it on my kids and they love it.smells nice asw... Leggi di più

Valutata 5 stelle su 5

Have loved Nala’s Baby for a while now, and this experience has only made me love the brand even more. Their customer service was incredibly quick to respond and the resolution was handled promptly... Leggi di più

Valutata 5 stelle su 5

Everything about Nordic Cotton is exceptional. The ingredients in the products are perfect for not just babies but also adults too😉. From I start using Nala’s baby products, my skin is softer and sm... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Distributore automatico di prodotti per la cura della pelle
  2. Negozio di articoli per neonati
  3. Negozio di prodotti per capelli

Scritti dall'azienda

Nala’s Baby was created from a genuine place of love before anything else, from a family that wanted the absolute best for their daughter’s hair & skin. We offer a natural, clean and trusted take on skin and hair care for the family. Our products have been scientifically created to cater to your little one from a newborn all the way through to childhood. Here at Nala’s Baby, we understand how sensitive your baby’s skin can be, and how important it is to choose the right products without worry. Our products are natural, soothing and nourishing, with beneficial ingredients for your little cub. Our entire natural range is paediatrician and dermatologcally approved. We are also suitable for sensitive skin, as well as being vegan, tear free and cruelty free. Being socially responsible, it was a priority for us to source ethically and ensure our products are environmentally friendly and recyclable. We are also rated 0 (cleanest) on the world’s largest ingredient rating app, ‘Think Dirty’. We are proud to be the only baby brand in Boots retail stores with a verified range that achieves this rating. Nala’s Baby is a brand you can trust with your little cub’s skin and well-being.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

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Chiedi ai clienti di scrivere una recensione

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Ha risposto al 94% delle recensioni negative ricevute

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Valutata 5 stelle su 5

Amazing products

I tried Nala’s baby on a whim, I started with the vanilla cloud range but never looked back. It’s always my first stop for my toddlers bits and bobs and we’ve been trying all the different ranges but vanilla cloud is his favourite of the bunch. He’s crazy for the Paw Patrol offering making bath times more fun for him now.

12 maggio 2026
Valutata 5 stelle su 5

Nala baby moisturiser creams

I love nalas baby im 35 year old women and I use it becuase I have sensitive skin it makes your skin soft and this is now my go to moisture creame i use it on my kids and they love it.smells nice aswell so definitely recommend. Also the price is reasonable I got 3 lotions and strawberry springs body butter for £24 thats an amazing price.

16 giugno 2026
Valutata 5 stelle su 5

Love Nala’s Baby and love their customer service

Have loved Nala’s Baby for a while now, and this experience has only made me love the brand even more. Their customer service was incredibly quick to respond and the resolution was handled promptly and professionally.

It’s so reassuring to know that when you do need help, they genuinely care and act quickly. I already love their products, and their excellent customer service has reinforced why I keep coming back. Very much appreciated!

18 giugno 2026
Non scritta su invito
Valutata 2 stelle su 5

I ordered the trio pack and I thought I…

I ordered the trio pack and I thought I would save money well I received this package couldn’t wait to start using this for my grandchildren opened it to find 2 bubble bath and 1 shampoo and body wash NOT what I wanted so I emailed them to tell them of my disappointment and I was asked to provide evidence and quickly they replied with an apology and I’m awaiting the moisturiser I originally wanted I have heard a lot of good things about this product so I can’t wait to use it

12 giugno 2026
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Risposta di Nala's Baby

Hi Miss Barber, we're so sorry to hear about your experience and the mix-up with your order.

Thank you for giving our team the opportunity to put things right. We hope we were able to help resolve the issue quickly for you and that your replacement item arrives safely.

We're delighted to hear you've heard such great things about the range, and we hope you and your grandchildren enjoy using the product!

Valutata 1 stelle su 5

I used Nala’s baby on my newborn and…

I used Nala’s baby on my newborn and she immediately came up in rashes over her stomach, chest, shoulders, back spreading down to her legs. I was given eczema treatment for my baby by the doctor and advised not to use it. 3 years later I thought I’d try Nala’s baby again as my daughter has not experienced any flare ups since and thought I’d give it another go. However exactly the same she is covered in red rashes and is complaining of discomfort. Being this is for sensitive skin I am horrified it has happened twice.

15 giugno 2026
Non scritta su invito
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Risposta di Nala's Baby

Hi Ella,

We’re so sorry to hear that your little one had a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Valutata 5 stelle su 5

Everything about Nordic Cotton is…

Everything about Nordic Cotton is exceptional. The ingredients in the products are perfect for not just babies but also adults too😉. From I start using Nala’s baby products, my skin is softer and smoother.
Thanks again for giving us the best👍🏾.

12 giugno 2026
Non scritta su invito
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Risposta di Nala's Baby

Hi Denise,

Thank you so much for your lovely review!

We're so happy to hear you're loving the Nordic Cotton collection and that it's helping leave your skin feeling softer and smoother.

We truly appreciate your support and are so grateful to have you as part of the Nala's Baby family! ✨

Valutata 1 stelle su 5

Missing items

I only received 3 items from my order, disappointed that I was not notified that the items were not available or haven’t received a refund for those missing items.

3 giugno 2026
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Risposta di Nala's Baby

Hi Ninella,

We're so sorry again for the inconvenience caused with your order.

We appreciate your patience while we looked into this, and we're glad we were able to resolve this for you.

Thank you for your understanding, and we hope to have the opportunity to provide a smoother experience for you in the future.

The Nala's Baby Team 🤍

Valutata 5 stelle su 5

Very good product

26 maggio 2026
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Risposta di Nala's Baby

Hi Vini,

thank you for taking the time to leave us a review, we're so glad you're a fan of our product ☺️

Valutata 5 stelle su 5

100/10 customer care experience.

Customer care is absolutely amazing, as are the products! Fads dealt with my query very quickly and with kindness. Much appreciated.

11 giugno 2026
Non scritta su invito
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Risposta di Nala's Baby

Hi Yasmin,

Thank you so much for this amazing feedback! We’re really glad you’re happy with both the products and the customer care. We’ll be sure to pass your kind words on to Fads ✨

Valutata 1 stelle su 5

Alarming, significant allergic reaction to Nala's Baby moistursing lotion.

I have very sensitive skin and usually buy baby skin products because I believe that they are safer for my skin. When I saw Nala's baby products in my Local branch fo Boots I was delighted to find a nautural product for sensitive skin which hadn't been tested on animals. The label on the container claimed to be dermatologist and paediatrician approved.
However, almost immeiately after I applied the Nala's baby moisturising lotion, I experienced a significant allergic reaction. My skin was bright red, inflamed and I felt a burning sensation.So, I looked at some product reveiews many people have experienced the same immediate and significant allergic reaction to these skincare products. The Nala's Baby brand claims to have been clincically tested and be suitable for babies with eczema. But, there are a substantial number of reviewers whose babies also experienced significant reactions to Nala's baby products, so I am extremely concerned for mothers who are unaware of the problems with these products. I am demanding that these products be recalled and the seriously misleading labelling be changed.

10 giugno 2026
Non scritta su invito
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Risposta di Nala's Baby

Hi,

We’re so sorry to hear that you had a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Valutata 5 stelle su 5

The products are all amazing

The products are all amazing. I’ve tried everything on myself and my kids and we love it. Worth every penny. Delivery is so quick.

5 giugno 2026
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Risposta di Nala's Baby

Hi Mari,

We’re really happy to hear you and your kids are loving all the products and that you had a smooth experience with us 🥰

Valutata 5 stelle su 5

Worth every penny

Amazing products,
Smell lovely and actually works, already buying more to keep stocked up

5 giugno 2026
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Risposta di Nala's Baby

Hi Farhan,

Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the products and already stocking up 😊

Valutata 5 stelle su 5

Damaged items. Gone all over the products I ordered and spent +£50 on. Disappointed

Hello,

I received my order today, but the package arrived damaged. It appears that one of the bottles inside has leaked, and the contents have spilled over the other products in the package. It looks like the lid was loose on the conditioner and that’s ruined all of the products.

I have photos showing the condition of the package and the leaked items. Could you please arrange a replacement or refund or advise on the next steps?

I am very disappointed if I’m honest, cause I do use Nala’s baby every single day for my eczema. I love it I really do but this has really put me off and down that the packaging is bad. I’ll stick to using shops to purchase but all this stuff is not useable anymore it’s covered and contaminated with the other products.

Thank you.

My order number is #71311

Update; I have now spoken to customer service and they are very, very helpful. I really can’t thank the customer service team know I think they have gone above and beyond to fix this for me. I took my one star review into five star since speaking to them.

The customer service is fantastic. Thank you to you and the team again. Especially Fads + Whoever runs the instagram. Thanks a lot team.

10 giugno 2026
Non scritta su invito
Logo di Nala's Baby

Risposta di Nala's Baby

Hi Lauren,

We’re really sorry to hear about the initial issue with your order and the inconvenience it caused, especially as you use the products daily for your eczema.

We’re really pleased our team were able to resolve everything for you, and it means a lot to hear you felt supported and well looked after. We’ll make sure your kind words are shared with the team 💛

Valutata 5 stelle su 5

Class 🔥🔥

Class . Daughter has really sensitive skin . Nalas baby helps her handle the heat better and she's looking her best and skin has cleared up. Quality wife and I so happy

5 giugno 2026
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Risposta di Nala's Baby

Thank you for the review - we appreciate you! 🫶

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