My Online Therapy Recensioni 121

TrustScore 3 su 5

2,9

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Valutata 1 stelle su 5

I can't make them stop targeting me! Very aggressive on their ads and I was never interested in your services. Finally STOP.

L'azienda ha risposto

Valutata 4 stelle su 5

Quick service. Fast response and I got a counsellor within 24 hours which was absolutely brilliant. My counsellor was fantastic. She is so great and listening and I came away from the session excited... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I’ve been using the service for a few months. I had a medical emergency and could not attend one of my sessions. The psychologist refuses to even read my message asking for the session to be reschedul... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to use App with relevant questions. Diagnosis within a short time and recommended help. Had my first session and felt completely understood and that we were getting somewhere within the first... Leggi di più

Dettagli dell'azienda

  1. Servizio di salute mentale
  2. Clinica per la salute mentale
  3. Psicoterapeuta

Scritti dall'azienda

Get face-to-face with a highly qualified psychologist when and wherever’s a good time to tap into you


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

121 recensioni

5 stelle
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1 stella

Nessuna traccia di inviti alla recensione precedenti

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Come questa azienda usa Trustpilot

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Valutata 3 stelle su 5

Expensive and poor video quality

I was disappointed that the cost of the therapy sessions was not explained to me prior to booking in and that it is almost exactly as expensive as in person therapy (I thought the point of going online was to reduce the cost significantly).
The quality of the video chat is also pretty poor which can really disrupt the flow of the session.
I also find my therapist a bit distracted/looking away during the sessions as if they are on their phone which I find pretty disappointing and irritating.
The set up is easy though and the reminders of upcoming sessions are also useful.

17 febbraio 2021
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Risposta di My Online Therapy

Hi Am Thanks for the feedback. I am sorry to hear that the cost was not explained to you properly before you joined. Details of the session types we offer and the prices are on our website and also confirmed at the time of booking. We look to offer accessible and affordable sessions with HCPC registered clinical and counselling psychologists at your convenience in terms of time and location. Can you, please email me at support@myonlinetherapy.com so we can review your tech set up to make sure our platform is optimised because you're right, the flow of the session can be really disrupted by tech issues? Thank you Clare

Valutata 5 stelle su 5

Very helpful.

Very helpful. Matches you well to a therapist.

2 febbraio 2021
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Risposta di My Online Therapy

Glad to hear you have found us helpful and the therapist was a good match. Best Wishes Clare

Valutata 5 stelle su 5

So good so far

I have only had one session yet but from what I have had, it’s easy to get started and the therapist was matched very well. The information on the website is also useful in-between sessions.

22 dicembre 2020
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Risposta di My Online Therapy

Glad to hear your first session went well and that our website has proved to be useful in between sessions. We hope the content supports your therapy along with any other material recommended by your psychologist. Best Wishes Clare

Valutata 5 stelle su 5

Useful connection with therapies

Useful connection with therapies, add on features are good. Fees within the ball park for psychological therapies

1 dicembre 2020
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Risposta di My Online Therapy

Hi Dave - thanks so much for the feedback. We endeavour to offer affordable, accessible therapies with our clinical and counselling psychologists, so I am so glad to hear you've found it useful. Thanks Clare

Valutata 5 stelle su 5

Very easy to use platform

Very easy to use platform. I've only had one session so far, but the therapist was excellent and put me very much at ease - plus the tech worked seamlessly.

17 novembre 2020
Valutata 2 stelle su 5

Clinicians kind but unimpressed with the company

I got MyOnlineTherapy to help me through some past issues actively affecting my life. I answered all the initial questions and was paired with a therapist. After paying for an appointment, the clinician said they couldn't see me because of where I lived, which in my opinion is an enormous oversight on the part of the company. After 4 days they matched me with a second clinician. I asked if my location would be an issues, they assured me it wasn't.
This 2nd clinician asked if I would be willing to basically do (and therefore pay for) another intake appointment with her. When I explained what had happened with the first clinician, this clinician stopped responding and I start getting messages from the company saying not to book with this clinician either. A week later I get a 3rd recommendation, which they openly admit isn't the best fit for me but would see me...but doesn't have any openings for 3 weeks. This what will be over a month delay has negatively impacted my daily life. While the clinicians have been kind I have been unimpressed with the company itself.

17 novembre 2020
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Risposta di My Online Therapy

Hi Riven Thank you for your feedback. I am sorry to hear your experience was not up to the standard we would usually expect. I would be more than happy to deal with this directly if you'd like to email me at support@myonlinetherapy.com Many Thanks Clare Head of Customer Services

Valutata 5 stelle su 5

Great experience, highly recommend

Great experience, online makes it flexible to choose a time that best suits you without the thought of having to leave your home.

I particularly liked the fact I got to choose my own therapist based on a personal profile I felt most comfortable with.

Would highly recommend.

11 novembre 2020
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Risposta di My Online Therapy

Thanks for the recommendation, Luke.

Valutata 5 stelle su 5

This service is brilliant

This service is brilliant. I use the five day chat option for when I am struggling and it always helps. My therapist has been brilliant on both of the occasions I have asked for support and guidance.

3 novembre 2020
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Risposta di My Online Therapy

That's great to hear, Holly. So pleased that our Daily Coaching sessions are working well for you. Wishing you all the best Clare

Valutata 5 stelle su 5

Really easy to use

Really easy to use. Lots of information available

3 novembre 2020
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Risposta di My Online Therapy

Thanks Rachael. That's great to hear. Regards Clare

Valutata 4 stelle su 5

I've had a few sessions with my therapist,

I've had a few sessions with my therapist and am happy with her approach and her probing of things which I may have overlooked. Early days but helpful I feel. The ease of the online booking and the convenience of video chats is prefect for me as I am very time restricted. Also helps that i can find a private place where I can chat and prepare. I would recommend this.

2 novembre 2020
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Risposta di My Online Therapy

Thank you for this feedback. It is so lovely to hear that you're happy with your therapist. It is all about convenience and ease, so it's great to hear it's working well for you. All the best Clare

Valutata 5 stelle su 5

Highly Recommended

Very friendly. Excellent availability for appointments. Would highly recommend

28 ottobre 2020
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Risposta di My Online Therapy

Hi Francesca, Just what we like to hear! Thanks for the recommendation. Kind Regards Clare

Valutata 4 stelle su 5

Easy and convenient

Easy and convenient with good information and advice to pick a councillor.

27 ottobre 2020
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Risposta di My Online Therapy

Hi Ash, Ease and convenience are really important to us here at My Online Therapy so that's great to hear. All the best Clare

Valutata 5 stelle su 5

Brenda completed my initial session

Brenda completed my initial session, she was excellent and just what I needed as I felt I had no one to talk to. I’ve booked in another session in a few weeks time

20 ottobre 2020
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Risposta di My Online Therapy

Hi Emma I am so glad to hear that your initial session went well. I'll pass on your feedback to Brenda. Best Wishes Clare

Valutata 5 stelle su 5

Easy to use, great theraptist

Easy to use, my therapist was great. I love that you can see all their specialisms and I love that geography doesn't have to be a constraint for picking the best therapist for you. I honestly don't think I will go back to in-person therapy even after covid.

20 ottobre 2020
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Risposta di My Online Therapy

Hi Claudia, This is really lovely to hear. My Online Therapy is all about ease of access - not having to worry about finding time to travel to appointments in a physical setting, but also having highly qualified psychologists available to you in the comfort of wherever you decide to be. Thanks so much for your feedback Clare

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