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Valutata 3 stelle su 5

I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand... Leggi di più

Valutata 1 stelle su 5

Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to spea... Leggi di più

Valutata 1 stelle su 5

Ordered both the blanket and cover but was Only sent the cover, which came in a damaged envelope. Contacting customer services is a real pain and so far they seem convinced I should receive the blanke... Leggi di più

Valutata 1 stelle su 5

Maybe a good product. I don’t know. It was too heavy to lift from the box!! I have asked the company to accept return and pay return costs. They have refused pointing to their terms and conditions!! I... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di arredamenti per salotti
  3. Servizio di salute mentale
  4. Clinica del sonno

Informazioni fornite da varie fonti esterne

The UK's BEST weighted blanket for stress, anxiety & sleep.


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

217 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

took my money

took my money, lied about getting the blanket to me several times before offering another blanket instead. make big deal about giving refund until i went to consumer protection

1 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Ruinously expensive postage

I bought a spare cover for my therapy blanket. Because I live in Highlands, despite being on the UK mainland I was charged more for postage than the cost of the cover - around £30. I can understand this for the weighted therapy blanket itself, but there must be a cheaper option for just the cover.

Also, cover choice was limited with many colours ”out of stock”.

28 maggio 2024
Valutata 4 stelle su 5

Products are great

Products are great, really well made, and delivery was quick. But when I purchased recently, there didn't seem as much choice, as I suspect there has been in the past.

30 aprile 2024
Valutata 1 stelle su 5

Potential Scam.

I agreed on an exchange, I haven’t heard from anyone in over a week. Previously, communication was extremely quick and consistent, until I sent my item back for the exchange (at a very high cost) and since then I have heard nothing. Be careful with this company if you have ANY issues at all.

16 aprile 2024
Valutata 5 stelle su 5

Very good quality blanket

Very good quality blanket, and works very well. Excellent service. Ordered Sunday received Tuesday morning. Thinking of getting another one. Only problem was a lack of colours and sizes

29 aprile 2024
Valutata 1 stelle su 5

Not even had their cover for a week and…

Not even had their cover for a week and one of the ties has snapped off under the weight of the blanket. Pretty poor design given it's meant to hold it semi-securely at least. Contacted support and they just told me since I'm using a blanket that isn't their brand they can't help or offer refund.

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing! 🤩

Delivery was quicker than expected and the 9kg blanket is amazing! A great price and it came with a cover and pillowcase. A highly recommended blanket, I can't understand why it took me so long to get one!

29 novembre 2023
Valutata 2 stelle su 5

weight distribution, stitching

Weight is way better distributed then the blanket I bought from YNM, but it’s still less beads in the middle. You can feel that there is more of them on other places. Stitching is bad in some places and i’m afraid it might get easy destroyed. Massive minus is that you have to pay for return even tho the product is faulty…

30 ottobre 2023
Logo di Therapy Blanket

Risposta di Therapy Blanket

Hi Ewelina, thank you for your review. We understand that there is a concern on your blanket and we are more than happy to assist you have this well-addressed.

If you notice any issues with your blanket, please share a photo/video and explanation at support@therapybrand.co.uk. We'll promptly address it and arrange a replacement if needed. Thanks for your cooperation in resolving this matter!

Valutata 3 stelle su 5

Therapy blanket arrived in child size

Therapy blanket arrived in child size. I must have unintentionally ordered child as it was the only one available

23 ottobre 2023
Logo di Therapy Blanket

Risposta di Therapy Blanket

Hi Paula, thank you for choosing Therapy Blanket! Upon checking, we see that our teammate Elie is already assisting you with checking the available stocks so we could help exchange your order to your preferred blanket size.

We hope to provide you with the best customer experience. Please feel free to inform us should you need further assistance via email.

Valutata 1 stelle su 5

Poor customer service, poor communication

Have sent numerous email requesting how to return an item, just get a generic response giving a support ticket number, then nothing further to my questions! There is no phone number to be able to speak to anyone. There are no instructions on the order or invoice to tell you how to return an item, obviously at my own cost, I don’t mind that. Seems very poor practise, wish I’d checked out this company more before I purchased. Probably left now with an unusable item and out of pocket.

4 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing

I ordered my blanket and it arrived within 2 days. It also wasn't as highly priced as I would have expected. Great value for money and excellent service too. I have fibromyalgia and restless leg syndrome, for the last 3 nights I have slept better than I have in years.

13 aprile 2023

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