Excellent, seen in minutes and medication posted out straight away at no cost. Brilliant service will definitely use again!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
So helpful and professional. Really nice pharmacist who listened and talked through my symptoms with me . Easy to join the video call. Would definitely use again
L'azienda ha risposto
Very efficient booking, got an appointment within the next hour. Pharmacist was lovely, knowledgable and thorough. My medication also arrived in a timely manner. 100% recommend
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Informazioni di contatto
Regno Unito
- mylocalsurgery.co.uk
4,4
Eccellente
569 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
This system and service was amazing
This system and service was amazing. It was quick smooth and super helpful! I spoke to a lovely gentleman that helped me.
4 agosto 2026
Non scritta su invito
Risposta di My Local Surgery
Hello Sadie,
Thank you so much for your kind words! We're delighted to hear that you found the service quick, smooth, and helpful. It's especially wonderful to know that the clinician you spoke with made such a positive impression and provided the support you needed.
Thank you for taking the time to share your experience. We really appreciate your feedback and are so pleased we could help!
Wishing you a speedy recovery!
Warm regards,
The My Local Surgery Team
Absolutely professional
Absolutely professional, quick and efficient. It saves time and the wait at GP Practice. Well done.
3 agosto 2026
Non scritta su invito
Risposta di My Local Surgery
Hello,
Thank you so much for your wonderful review!
We're delighted to hear that you found our service professional, quick, and efficient. It's especially rewarding to know that we were able to save you time and provide a convenient alternative to waiting for a GP appointment.
Your kind words mean a great deal to our team and encourage us to continue delivering the best possible care. Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
I would liked a face to face meeting…
I would liked a face to face meeting with a pharmacist not on on line chat
16 luglio 2026
Risposta di My Local Surgery
Hello Richard,
Thank you for taking the time to leave us a review.
We're so sorry to hear that our service wasn't what you were expecting. We completely understand that many people prefer to speak with a pharmacist face to face, and we're sorry that this wasn't the experience you were looking for.
Our service is designed to provide consultations online via video, with any prescribed medication then dispensed and delivered directly to your doorstep. This is explained on our website before booking, but we're sorry if this wasn't clear or if your expectations weren't met.
We really appreciate you sharing your feedback, as it helps us understand where we can improve the information we provide to patients. We sincerely hope you were able to get the care and support you needed, and we wish you all the very best.
Warm Regards,
The My Local Surgery Team
Fast and easy service
Fast and easy service. Amazing friendly consultation, fully asked questions and explained findings. Great service for people working and can't get to a doctor for minor problems.
30 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hello Juliette,
Thank you so much for your kind words! We're so pleased to hear that you found the process fast, easy, and convenient. It's especially rewarding to know that you felt listened to during your consultation and that everything was explained clearly.
Making healthcare more accessible for people with busy lives is exactly what we aim to do, so it's wonderful to hear our service made a difference.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Not same day - wasn't told!
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me overnight. I would have used a local service if I had been told I would have to wait 24 hours or more. I waited 24 hours, but the courier and meds did not arrive. The courier had no record of the package, but my local says it's been dispatched. After 45mins on the chat, I was assured it was dispatched. still waiting. Update: Prescription arrived arrived 2 days after my consultation. Not great when I used rthem for an emergency consultation.
24 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hello Sunny,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the delivery of your medication. While our website explains that prescriptions are dispensed through our pharmacy and delivered by courier, we appreciate that this may not have been clear enough before your consultation, and we'll take your feedback on board as we continue to improve our service.
We're also sorry to hear about the issue with your delivery. This is not the standard of service we aim to provide. Please contact our support team with your order details if you haven't already, so we can investigate with the courier and work to resolve this as quickly as possible.
Thank you again for your feedback.
Warm Regards,
The My Local Surgery Team
Fantastic service
Fantastic service, very thorough and convenient.
24 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hello Deborah,
Thank you for your wonderful feedback! We're delighted to hear that you found our service thorough, convenient, and fantastic. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. Wishing you a speedy recovery and we're always here if you need any further assistance.
Warm Regards,
The My Local Surgery Team
The Pharmacist I dealt with (Jonathan)…
The Pharmacist I dealt with (Jonathan) was very understanding of my condition and was attentive & understanding whilst i gave a brief overview of my history, symptoms and previous treatments before explaining the restrictions placed on his ability to prescribe and offering a treatment and some advice to take up further with my GP
23 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hello Mick,
Thank you for sharing your feedback. We're really pleased to hear that Jonathan was understanding, attentive, and took the time to listen to your history, symptoms, and previous treatments.
We appreciate that he was able to provide guidance, explain the prescribing limitations clearly, and offer appropriate advice for you to discuss further with your GP. We’ll be sure to pass your kind words on to Jonathan, as we know how valuable it is for our pharmacists to hear about the positive impact they have on patients.
Thank you again for taking the time to share your experience.
Warm Regards,
The My Local Surgery Team
This website presents itself as working…
This website presents itself as working with the NHS and giving you a fast and easy way to speak to a pharmacist and get a prescription for antibiotics for cystitis. But you do not get an actual prescription for antibiotics because it does not tie in with your NHS App app. You cannot go and pick up the prescription from your local pharmacy. You have to have it delivered with no guarantee of even next day delivery. If you need antibiotics, you would need to be starting them immediately. This is a ridiculous scenario so I am now left in pain and the antibiotics that may or may not turn up tomorrow!
16 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Sharon,
Thank you for taking the time to share your feedback, and we're sorry to hear that your experience has been frustrating, especially when you're dealing with the discomfort of cystitis.
We completely understand your concerns and appreciate why you were expecting to be able to collect a prescription from your local pharmacy. While we work with the NHS to provide remote consultations, any medication prescribed through our service is dispensed by our partner pharmacy and sent by delivery, rather than being issued as an NHS prescription that can be collected locally.
Our website explains how prescriptions are supplied through our service, but we're sorry if this wasn't clear or did not meet your expectations.
Our standard delivery aim is the next day and we appreciate that when you're experiencing difficult symptoms, waiting for treatment can be particularly challenging.
Thank you again for your feedback. We're sorry that your experience did not meet your expectations, and we hope you're able to get the care and treatment you need, and we wish you a speedy recovery.
Warm Regards,
The My Local Surgery Team
Convenient and reliable service
I love this service. Very convenient, very pleasant and friendly pharmacists with next day delivery of my prescription. Cannot fault this service.
10 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Letitia,
Thank you so much for your lovely review! It really means a lot to hear that you've had such a positive experience with our service. We're so glad you've found it convenient and that our pharmacists have made a great impression. It's also great to hear the next-day delivery has been working well for you.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
my daughter just had a consultation…
my daughter just had a consultation with the pharmacist after a three day sore throat which has now resulted in large puss field lumps all over her tonsils. She doesn’t have a fever per se she was told to rinse with salt water. After my daughter questioned it was a superficial sore throat because of these puss filled lumps the pharmacist said to be honest I wouldn’t be able to provide you antibiotics because they would be delivered. So now I’m wondering whether he was avoiding the antibiotics because he knew the situation would be raised that he wouldn’t be able to provide them immediately. Heading over to a face-to-face pharmacy first consultation now. This is just a bit of a warning for anyone going to this service thinking that it is the NHS pharmacy first immediate treatment. Because they are unable to provide you any medication and it will be delivered and by the looks of it there’s huge delivery delay delays.
10 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Hayley,
Thank you for taking the time to share your experience, and we're sorry to hear about your daughter's sore throat and that the consultation left you feeling concerned.
We appreciate why you might feel that way, and we'd like to reassure you that our pharmacists' prescribing decisions are always based on their clinical assessment and what they believe is the safest and most appropriate treatment. The availability or delivery of medication should not influence whether antibiotics are prescribed.
Our service slightly differs from the NHS Pharmacy First service available in community pharmacies, where medication can often be supplied immediately. If a prescription is issued through our service, it is dispensed and sent by delivery rather than being collected in person.
We're sorry that your experience did not meet your expectations, and we appreciate your feedback. We hope your daughter feels better very soon.
Warm Regards,
The My Local Surgery Team
2 star review due to delivery delays
Consultation and offered advice/issue of prescription good and would warrant a 4 star review, But use of delivery system bad - reviews indicate numerous occasions when delayed by delivery company. Yes it happened ot me. Suggestion for future you offer to send the prescription to a local chemist to enable same day collection
8 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Alan,
Thank you for bringing this to our attention, and we're very sorry that you experienced delays with your prescription, especially while you were in pain.
To clarify, your appointment took place on 7 July, and we dispatched your prescription to our courier partner the very same day so it could reach you as quickly as possible. Unfortunately, there was an unexpected issue on the courier's side, where the parcel missed the scheduled trailer. As a result, instead of being delivered on 8 July as planned, it arrived on 9 July.
We completely understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
To help prevent situations like this in the future, we've since switched to a different courier partner to provide a more reliable delivery service.
Regarding prescription collection, we appreciate the suggestion. It's something we're actively considering for the future. At the moment, we work with a network of partner pharmacies, so offering a collection service will take some time to implement, but it's certainly on our roadmap.
Thank you again for your feedback. We truly appreciate you taking the time to share your experience, as it helps us continue to improve our service.
Warm Regards,
The My Local Surgery Team
Risposta di My Local Surgery
Hi Victoria,
Thank you for your review! We're so pleased to hear that you found the service easy and simple to use. That's exactly what we aim for! We really appreciate your feedback and are delighted that you love it.
Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Fantastic from start to finish
I got an immediate online appointment. The pharmacist was helpful, knowledgeable and very kind. And the prescribed medicine arrived the next morning. Fantastic service from start to finish.
28 giugno 2026
Risposta di My Local Surgery
Hi Alice,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience from start to finish.
It's great to know you were able to book an appointment quickly, found the pharmacist helpful, knowledgeable, and kind, and received your medication promptly the next morning.
We truly appreciate your kind words and your support. Thank you for choosing our service, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Helpful & responsive
Helpful, knowledgeable and responsive. Great service.
6 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Helen,
Thank you for your kind review! We're delighted to hear that you found our team helpful, knowledgeable, and responsive.
Your feedback means a great deal to us, and we're so pleased you had a great experience. Thank you for choosing our service, we look forward to helping you again in the future!
Warm Regards,
The My Local Surgery Team
Impressed with the speed
Impressed with the speed I had a phonecall but not impressed with delivery time delivered to work while we were closed . Didn't get the medication till the Monday when I got back to work
28 giugno 2026
Risposta di My Local Surgery
Hi Howard,
Thank you for taking the time to share your feedback. We're pleased to hear that you were impressed with the speed of your consultation.
We're sorry to hear that the delivery timing wasn't as convenient as expected. We understand how frustrating it must have been for your medication to be delivered while your workplace was closed, resulting in a delay before you could collect it.
We appreciate your feedback and will use it to help improve our service. Thank you for choosing us, and we hope to provide you with a better experience in the future.
Warm Regards,
The My Local Surgery Team
After trouble getting video & sound…
After trouble getting video & sound working Ii was told to contact my doctor so not really any advantage this time
25 giugno 2026
Risposta di My Local Surgery
Hi Eric,
Thank you for your feedback. We're sorry to hear that you experienced technical difficulties with the video and sound during your consultation. We understand how frustrating that must have been.
Our pharmacists always aim to provide the safest and most appropriate advice. In some cases, they may recommend that a patient sees their GP or another healthcare professional if further assessment is needed.
We appreciate your feedback, as it helps us improve both our service and our consultation experience.
Warm Regards,
The My Local Surgery Team
Such a Great Service!!!
Had not heard about this service until today, and it is so great! I have mobility issues and find getting to my GP difficult. With this I had an appointment within 30 minutes and I didn’t need to leave the house! Highly recommend this if it’s for non urgent issues that can wait for a day or so (medication is sent out to you, by post)
3 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Charly,
Thank you so much for your wonderful review! We're delighted to hear that our service made accessing healthcare easier for you, especially given your mobility issues.
It's great to know you were able to get an appointment quickly and receive the care you needed from the comfort of your home. We really appreciate your recommendation and are pleased that our service could make a positive difference.
Thank you for choosing us, and we look forward to helping you again whenever you need us!
Warm Regards,
The My Local Surgery Team
Risposta di My Local Surgery
Hi Susan,
Thank you for your kind words! We're so pleased to hear you had a great experience with our service. We really appreciate you taking the time to leave us a review, and we look forward to helping you again whenever you need us.
Warm Regards,
The My Local Surgery Team
Amazing
Amazing! Instead of having to wait for and attend a G.P. Appointment, I spoke to a lovely pharmacist who went though my symptoms and prescribed me the appropriate medication. It’ll be here tomorrow so just as quick as my local pharmacy. The pharmacist explained how to use the medication and how long to take it etc. I’m really very happy with the whole experience
2 luglio 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Gemma,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our service. It's great to know that our pharmacist was able to provide you with the support, advice, and treatment you needed without the wait for a GP appointment.
We're also pleased that your medication is arriving so quickly and that you felt confident in how to use it after speaking with our pharmacist. Thank you for taking the time to share your experience, it means a lot to our team. We wish you a speedy recovery!
Warm Regards,
The My Local Surgery Team
Amazing Service
What an amazing service that i was not aware of until today. Booked a consultation slot, had a consultation, medication being delivered by DPD tomorrow. Brilliant
30 giugno 2026
Non scritta su invito
Risposta di My Local Surgery
Hi Tracey,
Thank you so much for taking the time to leave such a wonderful review. We're truly delighted to hear that you discovered our service and that your experience exceeded your expectations.
Making healthcare more accessible, convenient, and straightforward is at the heart of what we do, so it's incredibly rewarding to know that you were able to book a consultation, speak with a pharmacist, and have your medication arranged for next-day delivery—all in a way that felt seamless and efficient.
We really appreciate your support and look forward to being here whenever you need us in the future.
Warm Regards,
The My Local Surgery Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.