MyHiRelief Recensioni 501

Risposta di MyHiRelief

3 giorni fa

Hi Debbie,

Thank you for bringing your concerns to our attention. We completely understand how frustrating it can feel when you are trying to reach support regarding a refund request and are unable to connect successfully.

We sincerely regret the difficulty you experienced attempting to contact our team by phone. At times, higher-than-normal inquiry volume may impact response availability and wait times. That said, we understand how important timely communication is, especially when requesting return assistance.

We can't seem to locate your information in our system and need it to assist you further. Our support team would be happy to provide you with the proper return instructions and assist you with your refund request. Please contact us directly at support@myhirelief.com or directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Joanna,

Thank you for sharing your feedback and concerns. We understand how frustrating it can feel when the final total during checkout does not align with your expectations from the promotional offer.

We would like to clarify that final order totals may vary depending on the package selected during checkout, applicable taxes, shipping selections, optional add-ons, or subscription-based discounted pricing presented prior to order confirmation. All orders are processed directly through our secure online system and require customer confirmation before submission.

That said, we completely understand your concern regarding the pricing experience and appreciate you bringing this feedback to our attention. We also appreciate your acknowledgment that the product itself may still have value despite your frustration with the checkout process.

Please provide your order number or any other details you have (like the email address used for the order). You can send this information directly to me at aga@nw-project.com. I will personally assist you on this.

We're ready to help as soon as we have that!

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Anne Marie,

Thank you so much for your thoughtful feedback and kind words. We’re very glad to hear that our team was able to respond quickly and meet your expectations.

We also truly appreciate your feedback regarding stock availability notifications. We understand how helpful clearer communication regarding inventory and replenishment timelines can be, and feedback like yours is valuable in helping us continue improving the customer experience.

Thank you again for your patience, support, and for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Jamila,

Thank you so much for your kind feedback and support. We’re very glad to hear that you had a positive experience with our team and that the response was both quick and helpful.

Providing prompt, respectful, and positive customer support is something we truly strive for, and we appreciate you taking the time to recognize it.

Thank you again for sharing your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Amanda,

Thank you so much for taking the time to share your experience and kind feedback. We’re very glad to hear that our team was able to respond quickly and provide friendly assistance while helping confirm your cancellation request.

Providing reliable and supportive customer care is something we truly strive for, and it means a lot to know you felt well taken care of throughout the process.

Thank you again for your support and for choosing HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Colleen,

Thank you for taking the time to update your review and share your resolution experience. We’re glad to hear that the matter was resolved and that a refund was provided following your previous concern.

We truly appreciate your willingness to revisit your feedback and acknowledge the outcome. Our team always aims to address issues fairly and ensure customers feel supported throughout the process.

Thank you again for your time, understanding, and for giving us the opportunity to resolve your concern.

Best regards,

Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Gerry,

Thank you so much for your kind feedback and support. We’re very glad to hear that our team was able to provide prompt, courteous, and respectful assistance regarding your request.

Providing attentive and professional customer support is something we genuinely strive for, and it means a great deal to know your experience reflected that.

Thank you again for taking the time to share your experience with HiRelief.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi L.R.,

Thank you for sharing your experience and feedback. We truly appreciate your patience regarding the delivery time and are glad to hear your order has finally arrived safely.

We’re also happy to hear that your first application left a positive impression, and we sincerely hope the product continues to provide the comfort and support you’re looking for over time.

Thank you again for your patience, support, and for giving Total Relief a try.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Kristine,

Thank you for sharing your concerns and experience. We completely understand how frustrating and upsetting this situation has been, especially after following the return instructions and sending the products back.

We would like to clarify that recurring shipments may occur when a subscription option is selected during checkout for discounted member pricing and convenience. All orders are processed directly through our secure online system and require confirmation during purchase. That said, we understand how subscription selections can sometimes be overlooked during the checkout process.

We also appreciate you taking the time to return the products as requested. In some cases, refunds cannot be finalized until the returned items are received, inspected, and processed by the returns department, which may take additional business days depending on carrier delivery and warehouse processing timelines.

Since the chargeback process has been initiated through PayPal, they are now managing the dispute. Our ability to intervene or issue a direct refund is paused while their investigation is ongoing.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

Thank you for bringing this matter to our attention.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Patricia,

Thank you so much for taking the time to share your experience and update your feedback. We’re very glad to hear that our team was able to assist you quickly and help resolve the misunderstanding regarding the subscription.

We understand how subscription selections can sometimes be overlooked during checkout, and we truly appreciate your patience and understanding while our team worked with you toward a resolution.

It means a lot to hear that you felt supported, understood, and satisfied with the outcome. Thank you again for your trust, kindness, and support.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Lea,

Thank you so much for your thoughtful and kind feedback. We’re truly glad to hear that your recent experience with our team left a positive impression.

Providing understanding, respectful, and supportive service to our customers is something we genuinely strive for, so it means a great deal to know you felt heard and assisted throughout your experience.

We sincerely appreciate your support and your willingness to share your experience with others.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

3 giorni fa

Hi Claribel,

Thank you so much for your thoughtful feedback and for giving HiRelief an opportunity. We’re truly glad to hear that your experience with our customer service team has helped build trust and confidence in our company.

We sincerely appreciate your support and hope that our products continue to meet your expectations just as much as the service experience has so far.

Thank you again for your kind words and support.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Stephen,

Thank you for sharing your concerns and experience. We understand how frustrating it can feel when the checkout process, pricing structure, and additional offers do not align with your expectations.

I completely understand how that could seem confusing. I want to clarify exactly how this promotion works.

The “Buy 2, Get 1 Free” offer applies to the total bundle price.

· Regular price per jar: $69.95
· Bundle: 3 jars for $110.09 total, handling fee included, tax not included
· Effective price per jar: $34.95/jar


This means that the $34.95 per jar reflects the discounted cost when spread across the entire bundle. When you take advantage of the Buy 2, Get 1 offer, it’s structured so the discount is applied to the full bundle, which is why checkout shows a single total of $110.09 rather than $ 69.95 + $69.95 for two jars.

Additionally, your order includes Priority VIP Insurance for $9.95 USD. Please note that shipping is free, so you were only charged for the VIP insurance. This insurance covers loss, theft, or damage during transit. In the unlikely event that anything happens during delivery, your order is fully covered, and we will assist you promptly to resolve the issue. The total comes to $126.94, including sales tax, handling fee, and package insurance.

There’s no extra charge or hidden charge —you’re getting 3 jars at less than half the original price, which is the actual benefit of the promotion.

I hope this clarifies the confusion.

We also want to reassure you that HiRelief is a legitimate business committed to assisting customers and addressing concerns professionally. We regret that your support experience did not meet your expectations and appreciate you bringing this matter to our attention.

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed. You can also send an email directly to me at aga@nw-project.com. I will personally assist you on this.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Rachel,

Thank you for sharing your experience and kind feedback. We’re glad to hear that our team was able to respond quickly and support you, even over the weekend.

Providing timely and helpful assistance is something we strive for, and it’s great to know this made a positive impression on your experience with us.

We truly appreciate your support and your time in leaving this review.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Mario,

Thank you for taking the time to share your experience. We’re glad to hear that our team was able to provide helpful and understanding support, even though you ultimately decided not to complete your purchase.

We truly appreciate your kind words about our customer service, and it means a lot to the team to know that our support made a positive impression on you.

Thank you again for your time and thoughtful feedback.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Roger,

Thank you for taking the time to share your experience and feedback. We’re glad to hear that our customer service team was able to assist you and provide clarity regarding your order status.

We understand your concerns regarding the upsell videos and the time involved during the checkout process. These optional promotional steps are intended to present additional product offers and savings opportunities, though we recognize how they may feel time-consuming or unexpected in practice.

We also appreciate your understanding regarding the delay in fulfillment due to higher-than-expected order volume. While we always aim for timely delivery, occasional delays can occur during peak demand periods, and we’re glad our team was able to keep you informed.

Thank you again for your feedback and for giving us the opportunity to assist you. We appreciate your support and look forward to serving you again in the future.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

Aggiornata 5 giorni fa

Hi Claire,

Thank you for sharing your feedback and experience. We completely understand how frustrating and disappointing it must have been to wait such a long time for your order and feel dissatisfied with the communication and resolution process throughout that period.

I truly thought we had resolved this properly after explaining everything and providing you with compensation for the delay. It is disappointing, as we always do our best to keep our promises in good faith.

We acknowledge that processing took longer than usual. Due to a recent surge in demand, our fulfillment centers experienced delays beyond our normal schedule. Our team worked hard to get your order delivered, and we were transparent with you about the timeline while also issuing compensation for the inconvenience caused and to show you that we value your satisfaction above all else.

We held up our end of the agreement completely, so it is truly disheartening to see this feedback after we did everything we promised. We only ask for the same honesty and respect that we always give to our customers.

That said, we are constantly improving our processes to serve everyone better. Thank you for sharing your experience.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Danny,

Thank you so much for sharing your positive feedback. We’re really glad to hear that your order arrived safely and in good condition.

It means a lot to know the product is being considered to help support your mother’s comfort, and we truly appreciate you taking the time to leave this review.

Thank you for your trust in HiRelief and for your support.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

4 giorni fa

Hi Marlene,

Thank you for sharing your experience and feedback. We’re truly glad to hear that Total Relief has been helpful in providing comfort for your pain and for supporting your daily foot massage routine.

We also appreciate you taking the time to share a bit about your health journey, and we hope your upcoming appointment with your podiatrist brings you helpful answers and further clarity regarding your nerve concerns.

Thank you again for your trust, support, and for taking the time to leave this review.

Best regards,

Aga
Hi Relief Team

Risposta di MyHiRelief

5 giorni fa

Hi Deborah,

Thank you for bringing your concerns to our attention. We understand how upsetting and frustrating it can feel to see a charge processed after believing the order had been canceled.

We would like to clarify that charges may still appear if an order had already entered processing before the cancellation request was fully completed. That said, we completely understand your concern, especially since you did not receive the products and are expecting the matter to be resolved promptly.

As per our policy, once an order has been placed, we are unable to accommodate cancellation requests" due to swift order processing.

According to our logistics team, your package is currently moving through our international network and is progressing toward the next shipping hub. Tracking will update automatically as soon as it reaches the next checkpoint.

At this time, the delivery is still within the estimated arrival window (7-28 days)

Our support team has already reached out via email to provide assistance and ensure your concerns are addressed. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. We want to ensure your concerns are fully addressed.

We truly appreciate you bringing this to our attention and the opportunity to make this right.

Best regards,

Aga
Hi Relief Team