I ordered my item on the 4th July and it’s not arrived yet .. apparently the post office have lost it .. customer service say they sent it again on the 13th July .. but tracking doesn’t show any relev... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... Leggi di più
Treated myself to some hoops with free charms. When they arrived I only had one charm. Contacted customer services as I’d assumed a packing error. In fact it was my error, I’d only added one charm to... Leggi di più
I purchased a necklace and a few charms for my wife's birthday. The initial clasp was faulty. The customer services team went above and beyond to ensure that a replacement was sent to Ireland. Coincid... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
3,5
Nella media
109 recensioni
Nessuna traccia di inviti alla recensione precedenti
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The Mega Choker - Mixed Metal
This is a beautiful necklace with a lovely weight to it.
A lot of helpful care tips provided on ordering, and it arrived in the lovely pouch to protect when stored.
Ordering was so easy and delivery to New Zealand super fast.
Thank you.
27 gennaio 2024
Non scritta su invito
A caring company
Love my items but what’s even more outstanding is the level of customer care. I had an issue with one charm ring and was kindly sent out x4 new charm rings without quibble. Really caring and attentive service that’s sadly rare these days!
28 novembre 2023
Non scritta su invito
Purchased at Pacific
Purchased at Pacific
Fair on Gold Coast BUT Am extremely disappointed as have only worn my necklace 3 times and it broke, have emailed company weeks ago and are not responding, doesn't seem like follow up customer service.
9 novembre 2023
Non scritta su invito
Very happy with my purchase
Bought a necklace as a gift to myself and I love it!
1 dicembre 2023
Non scritta su invito
Quick efficient service
26 ottobre 2023
Non scritta su invito
Badly made- so easy to lose :(
Beautiful jewellery but badly made/designed. I have the earrings and the bracelet and the clasps are so rubbish - I've lost one charm already (just fell off) and nearly lost an earring but luckily found it on the floor of a restaurant. They just come loose so easily, I rarely wear my bracelet anymore as I'm so worried I'll lose the charms! Sadly won't buy anymore which is a shame as the new charms look so lovely.
1 luglio 2023
Non scritta su invito
Too expensive to order to EU with customs on top
The products are nice and a good quality. I even broke my rule to never order from after-Brexit UK again. I am living in Germany and had to pay 20% customs on top. So I will unfortunately never order again.
11 settembre 2023
Non scritta su invito
sits alongside high end jewellery
i love my jewellery. the weight is incredible for the price point. i spend a lot of money on favourite pieces and frkl sits alongside my Rolex (I've got the hero bracelet) and the mega which i get so many compliments about. i have the midi hoops and charms which i've added to over time. really love building up my collection and my daughter is also obsessed...
22 agosto 2023
Non scritta su invito
Love the earring charm
Love the earring charm, postage too expensive
4 agosto 2023
Non scritta su invito
Earrings slightly damaged
The pouch the earrings came in is not very protective. The bar that goes through the ear lope was bent on one pair of earrings (both earrings in the pair) because of this. I was pretty disappointed when I realised.
8 agosto 2023
Non scritta su invito
Love love love
Love love love everything about this brand. From its exquisite jewellery to its super friendly customer service team. Honestly felt like taking to a friend. I’m so happy with my Circus necklace, it looks beautiful, feels wonderful and the charms are beautifully crafted.
25 luglio 2023
Non scritta su invito
Bad quality
I purchased silver necklace and bracelet - gorgeous - in BT but unfortunately the loops that are supplied with 2 charms I purchased keep opening and any time I wear I almost lose them. Brown Thomas cannot help so very disappointed
Martina
2 luglio 2023
Non scritta su invito
Extremely slow dispatch time and cannot get response from customer care.
Extremely slow dispatch times. Willing to put up with that because I like the product but very unusual for a company. Generally have to wait a week before items are even dispatched. I love in Ireland so don't understand such a delay if items are just being g shipped from UK. However most recent order made over 8 days ago, still not dispatched and no unable to get anyone in support to respond to my emails. I have sent 3 emails to them over last 4 days. One through their contact form and 2 directly to their support email address. Very frustrating. I'm not one to leave bad reviews. This is my first ever negative review. Very annoyed.
22 giugno 2023
Non scritta su invito
Very disappointed ordered on my…
Very disappointed ordered on my birthday €400 worth of FRKL goods, supposed ‘birthday gift’ never arrived with the rest of products.
24 aprile 2023
Non scritta su invito
Love it!
Love the necklace, the charms and the whole unboxing experience. I did have an issue with my order, they sent the wrong item. But the customer service team were great and responded quickly, sent out the missing item and let me keep the wrong item. Which they didn’t have to do, but I’m not mad about it. Only thing that would have been nice is not to have to pay the import duty from the UK to Ireland. Or at least know upfront what that might be. But overall, happy with my purchase and will definitely be purchasing again!
18 aprile 2023
Non scritta su invito
Beautiful products, helpful team
Beautiful quality products and the support team were really helpful and quick to responed when I had a query, which they resolved swiftly.
17 aprile 2023
Non scritta su invito
Lovely and unique jewellery!
Straightforward order process, fast delivery and lovely jewellery!
19 aprile 2023
Non scritta su invito
Great customer service
Great customer service, exchanged very quickly when I’d ordered without checking the size.
31 marzo 2023
Non scritta su invito
Ordering was very easy
Ordering was very easy , delivery was prompt and my new necklace came beautifully wrapped . Absolutely delighted with my purchase x
26 marzo 2023
Non scritta su invito
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