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Valutata 1 stelle su 5

I ordered my item on the 4th July and it’s not arrived yet .. apparently the post office have lost it .. customer service say they sent it again on the 13th July .. but tracking doesn’t show any relev... Leggi di più

Valutata 5 stelle su 5

I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... Leggi di più

Valutata 5 stelle su 5

Treated myself to some hoops with free charms. When they arrived I only had one charm. Contacted customer services as I’d assumed a packing error. In fact it was my error, I’d only added one charm to... Leggi di più

Valutata 5 stelle su 5

I purchased a necklace and a few charms for my wife's birthday. The initial clasp was faulty. The customer services team went above and beyond to ensure that a replacement was sent to Ireland. Coincid... Leggi di più

3,5

Nella media

TrustScore 3.5 su 5

109 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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3,5

Tutte le recensioni

(109)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exchange process

I ordered the mega choker necklace which I loved but I felt it was too short for me so I exchanged it and paid the extra for the mega necklace. I found the customer service team via instagram messages were exceptional and answered all my questions really quickly regarding an exchange and the steps to do this:)
The necklace is great quality and has a decent weight to it. I also have 2 of the charms bought previously which are great quality. Will definitely collect more.

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Love my lobster claw!

Love my lobster claw!! So beautiful! Wish I’d got a chain for it but will definitely be buying from you again! Saw the claw in Red otherwise I hadn’t heard of you.
Will definitely be singing your praises!

17 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service, we did have a slight issue with one part of our order and they resolved it no questions asked.
Very good company and would order again.

24 giugno 2024
Non scritta su invito
Valutata 3 stelle su 5

Overall dissapointed

Initial product impression is good quality, although the test with any plated jewellery will be longevity through use.
I have two gripes that will prevent me from buying again though: when I'm paying £40+ for a charm I expect them to be individually protected to prolong their life - multiple charms were in the same material storage/presentation bag. Whilst a nice bag, this does not demonstrate or assist care for the product - any self-respecting collector of jewellery knows items should be stored individually to maintain the quality.
Plus, I don't appreciate buying something in an advertised sale to receive further marketing days after advising reduced further when I've already bought.
Attention to detail demonstrates a brand considering the customer and caring about their product they want you to invest not unsubstantial money in.

18 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

I did not receive what I ordered

I did not receive what I ordered - the pearl drop online is on a circular gold ring the one I received was oblong. When I tried to contact Myfrkl for a refund I did not receive ant reply to my emails

24 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

My order never arrived!

I ordered my items last March 21 and until now (April 15), I have not received them. I emailed them about this but it took them ages to reply and didn’t really explain what happened. The tracking numbers they sent me are not valid. Terrible customer service! If I could give zero star I would!

21 marzo 2024
Non scritta su invito
Valutata 4 stelle su 5

I love my bracelet but not the Custom Charges

I love, love, love the product. It is even nicer than I thought it would be. I was disappointed though to be hit with €65 worth of Custom Charges before delivery. Especially since I bought FRKL because Angela is an Irish designer. Couldn't love my piece more though!!

11 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Dissapointed…

My daughter bought the little pearl bracelet for me as a birthday present. When I received it, it was too small. We counted the pearls on the bracelet on your site and there are 12 pearls, on my bracelet there are only 11. It is so small I think it must be a child's bracelet. She did send an email and you have ghosted her. I am so dissapointed as my husband and my other daughter bought me earings and charms from frkl as well. Unfortunately I think this may be my last purchase. Having read other reviews you don't seem to listen to your customers.

24 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

Beautiful but………….small

Bracelet is absolutely beautiful but unfortunately it is very very small. I have small wrists and it closes but doesn’t move. It needs something additional to make it bigger. Customer services were excellent and sent a replacement but it was exactly the same size. It was a gift for my mum it doesn’t even close around her wrist, she is looking into ordering an extender.

3 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

amazing customer service

I emailed asking how i could buy some extra clips to attach my charms to my necklace, and a few days later some free clips arrived in the post for me! Brilliant customer service , thanks so much. Its little touches like this that mean i'll be returning to buy again.

18 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

Love but customs charge

Love the jewellery range!!! My partner got me the half pearl half mega choker and I'm obsessed! My friend love it so I got her one for a present.
The only negative is the customs charge of 60euro with no option to purchase instore. I accidentally purchased one earring instead of a set which was my fault but I wont be buying the match due to customs charge.

28 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Never arrived and delivery charge not refunded

The candy drops I ordered for a friend’s birthday never arrived, customer service didn’t seem to know what had happened. I was refunded €72 but I had paid €80.95 including delivery so I was left out of pocket and with no product

19 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Good Experience

I am very happy with the Frkl pieces I ordered. They are good quality and look great on! I had an issue with my second order but customer service could not have been better.

4 febbraio 2024
Non scritta su invito

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