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Scopri cosa dicono le persone

Valutata 1 stelle su 5

⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse e valigie
  2. Negozio di abbigliamento e attrezzature outdoor

Informazioni fornite da varie fonti esterne

Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

370 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(370)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Experience!

- Bought the bags on the 19th August.
- Reached my mailbox in Singapore on the 31th August

- Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price is 30% off and free shipping. Will repurchase from myfoxbag again for these reasons.
- Take note: Item came without fjallraven box packaging. All 2 bags and shoulder pads are bubble wrapped before the standard delivery black plastic packaging.

30 agosto 2022
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Risposta di My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Valutata 5 stelle su 5

Great service.

Purchased as gifts, but quality known. Prompt delivery in secure packaging.

7 settembre 2022
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Risposta di My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Valutata 5 stelle su 5
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Risposta di My Fox Bag

Hi,

We're really pleased to hear you're so happy with your purchase and the service provided!

Thank you for taking the time to leave this excellent review.

MFB

Valutata 5 stelle su 5

Perfect bag

Perfect bag. Super speedy delivery l!

1 settembre 2022
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Risposta di My Fox Bag

Hi Sophie,

We're really pleased to hear you're so happy with your purchase and the service provided! Thank you for taking the time to leave this excellent review.
MFB

Valutata 5 stelle su 5

Overall great product

Overall great product. The Customer Service Agent in Messenger was very helpful in providing clarification. It was great to be able to get this high-quality product at a discount also. The product took 3 weeks to arrive in the Philippines, but I'm not complaining because it was free shipping due to the promo at that time.

17 agosto 2022
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Risposta di My Fox Bag

Hello,

Thanks so much for the lovely words, we will pass your kind words to the Customer Service team!

Valutata 2 stelle su 5

Very difficult to return items

Very difficult to return items. Small time frame to return and even when I tried to sort a credit receipt, could not find a link anywhere to do this

13 agosto 2022
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Risposta di My Fox Bag

Hi Libby,

Thanks for your feedback. We will take this on board for next time. For all return information on our website, please visit the link below:

https://www.myfoxbag.com/pages/returns

Valutata 5 stelle su 5

Fast delivery and very secure transaction

Very fast delivery considering it came from England to Philippines. It reached my daughter’s 1st day of school in time. Packaging is secured and intact and the product is in a very good condition. Will definitely buy again.

11 agosto 2022
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Risposta di My Fox Bag

Hi Trixie,

We are so glad it reached you quickly for your daughter's first day of school, she is going to be very popular with her cool bag!

Valutata 5 stelle su 5

Happy with what I purchased

Happy with what I purchased. All items that I ordered are in good packaging. Good price too. Thanks.

11 agosto 2022
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Risposta di My Fox Bag

Hello Jogi,

Thanks for the kind review, we appreciate it!

Valutata 5 stelle su 5

GREAT!!

it was really quick! even the delivery only took a week even tho im living across the globe! love it!

8 agosto 2022
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Risposta di My Fox Bag

Hey Didi,

Thanks for the kind words, we are so happy it reached you quickly!!

Valutata 5 stelle su 5

great great great

1 agosto 2022
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Risposta di My Fox Bag

Hello,

Thanks for the great great great review, we look forward to seeing you shop with us next time!!

Valutata 5 stelle su 5

Good. Recommended.

Easy to navigate website, well designed giving confidence of authenticity. Speedy delivery.

25 luglio 2022
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Risposta di My Fox Bag

Hello Anthony,

Thanks for the amazing review! We truly appreciate your support.

Valutata 4 stelle su 5

Great customer service from Becky

I paid for express shipping but there were apparently some issues with the shipping company and as such, I still have not received my bag after a week. I am here, however, to give a 10/10 review for the fantastic customer service assistant, Becky, who is doing their best to help me out. I reached out to them via email and they have been communicating with me and trying to help me get my bag ASAP.

20 luglio 2022
Non scritta su invito
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Risposta di My Fox Bag

Hello Rose,

Thanks so much for the lovely feedback, I will be sure to pass your kind words over to Becky!

Many thanks,

MyFoxBag Team.

Valutata 5 stelle su 5

Great choice

Great choice, excellent service and delivered early. Very pleased, would deffo recommend.

12 luglio 2022
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Risposta di My Fox Bag

Hello Alan,

We appreciate your kind review, we look forward to seeing you come back and shop with us next time.

Valutata 5 stelle su 5

Excellent as always !!

Excellent as always !!
Super speedy exchange process from Australia!

7 luglio 2022
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Risposta di My Fox Bag

Hi Louis,

Thanks for the lovely words, we really do appreciate it.

Valutata 5 stelle su 5

kanken no 2

delivery is much faster than expected! thank you! am very happy with my purchase and the delivery speed!

7 luglio 2022
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Risposta di My Fox Bag

Hello Lynn,

We are so glad you are happy with our service, thanks for the lovely review.

Valutata 5 stelle su 5

International Order

Had trouble getting my first order, however, customer service agents were quick, responsive and very helpful. My second package came very quick (I ordered internationally) I love my bag and I would definitely order from my fox bag again.

7 luglio 2022
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Risposta di My Fox Bag

Hello Adi,

Thanks for the amazing feedback, I will be sure to pass this on to the customer service team :).

Valutata 3 stelle su 5

This is my second purchase.

This is my second purchase.
First purchase was perfect and landed quite fast .
My second bag meant for my son's Birthday did not arrive in time due to address being wrong on the label even though it's auto filled and has the same address as the first bad I bought few months ago.now it's being returned from Singapore back to UK again . Wondering when I will get my birthday gift sent out again.
Please ensure label is correctly printed . Please also update me on status of the fate of the bag

23 giugno 2022
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Risposta di My Fox Bag

Hello Jazreel,

I am sorry to hear about the second bag not arriving in time. I will send you an email now about this!

Valutata 5 stelle su 5

Very quick delivery

Very quick delivery! I love my new bag and wouldn't hesitate to shop here again.

17 giugno 2022
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Risposta di My Fox Bag

Hello Patricia,

Thanks for the lovely review, we are so glad you are happy with our service, we look forward to seeing you shopping with us next time!

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