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Valutata 1 stelle su 5

⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse e valigie
  2. Negozio di abbigliamento e attrezzature outdoor

Informazioni fornite da varie fonti esterne

Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

370 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(370)

22 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely love this bag

Absolutely love this bag! It was well packaged and arrived quickly. Would definitely recommend 😄

19 giugno 2026
Logo di My Fox Bag

Risposta di My Fox Bag

Thank you for the 5 star review! - My Fox Bag

Valutata 1 stelle su 5

⚠️ WARNING

⚠️ WARNING – My Fox Bag / Shop App
More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador.
They shipped it and now refuse any responsibility. Zero updates, zero solutions.
I totally reject the way My Fox Bag and Shop App operate — they take your money for international shipping and then wash their hands saying “at your own risk.”
Unacceptable service.
Buyers beware!

19 maggio 2026
Non scritta su invito
Logo di My Fox Bag

Risposta di My Fox Bag

Hello Roberto,

We're really sorry to see this and completely understand your frustration.

We can see that our Customer Service team raised an enquiry with Royal Mail on Wednesday, and we are currently awaiting their response. As soon as we receive an update, we'll be in touch with you straight away.

Please be assured that we are actively working to get this resolved as quickly as possible. We sincerely apologise for the delay and appreciate your patience while the investigation is ongoing. - My Fox Bag

Valutata 5 stelle su 5

Easy to use and navigate website

Easy to use and navigate website. Placing an order and paying via Apple pay was straightforward.
My orders dispatched and received promptly.

19 aprile 2026
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Risposta di My Fox Bag

Thank you for the 5 star review! - My Fox Bag

Valutata 5 stelle su 5

Excellent shopping experience

Went into the shop in Manchester for a bag and left with a Bergtargen jacket. Forgot to buy the bag so ordered it online and arrived within the week. So impressed we went back for another bag. Great service from great staff.

17 febbraio 2026
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Risposta di My Fox Bag

Thank you for your 5 star review! - My Fox Bag

Valutata 5 stelle su 5

First time ordering from ‘My Fox Bag’

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human being over the phone! Good honest customer service as it should be! My bag arrived quickly by Royal Mail in perfect condition! I will most definitely order again and recommend to others!

23 gennaio 2026
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Risposta di My Fox Bag

We are glad to hear this, thank you for the positive feedback - My Fox Bag

Valutata 1 stelle su 5

Paid extra for next day delivery it did…

Paid extra for next day delivery it did not arrive for a week. I was on holiday when it arrived returned item to my fox bag. They have given me store credit instead of refund which I requested I have sent three email’s and not had a single reply. Looks like I’m going to get my credit card company to contact them !

28 gennaio 2026
Non scritta su invito
Logo di My Fox Bag

Risposta di My Fox Bag

Hello Neal,

Thank you for your feedback, and we’re sorry for the frustration this has caused.

We can confirm that the store credit has been deactivated and a refund was issued as requested via your email.

If you experience any further issues, please don’t hesitate to contact our customer service team, we’re happy to help.

My Fox Bag

Valutata 5 stelle su 5

Quick delivery

Quick delivery. Good price. Good updates.

20 novembre 2025
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Risposta di My Fox Bag

Thank you for the 5 star review - My fox Bag

Valutata 1 stelle su 5

Beware

Price changed at checkout from the price advertised on the site. Didn’t notice until I was emailed the order breakdown. I emailed them to complain and was asked to provide a screenshot to prove my issue which I duly emailed back. Long story short, they are sticking to what they charged me so here I am. If you do have to order from this lot then I strongly advise that you double check the cost at checkout and avoid any “innocent” mistakes.

25 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Very poor aftercare!

I bought a very expensive rucksack from here for my daughters school bag. She doesn't do regular school hours due to out of school commitments. She started her academic year toward the end of October, after a couple of uses she noticed the zip wasn't fully functional (kept getting stuck and not opening) i reported this to My Fox bag as soon as my daughter told me that day (Only two months after purchase! and had only been used 4 times). I was told to return the bag for inspection, it was inspected then i was told it would be sent of to see if it could be repaired. I was contacted saying repair was not possible. within this three week period my daughter needed a functional school bag so had to buy another from a store so she had one to use instantly. I then received an email saying the bag wasn't able to be repaired and told i had a voucher to uses at this store only... I didn't want a credit note i needed my money back to compensate the new bag i had to purchase. I felt very cheated and let down by the company My Fox bag. I paid £85 for a bag that was defective and am now stuck with a voucher and extremely out of pocket. I advise people to avoid purchasing from here. The customer service team are very unhelpful and lack any compassion towards its customers. I always believe a companies true colours a shown when a problem needs addressing!

19 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

This is a lovely shop selling high end bags

This is a lovely shop selling high end bags, such as Fjällräven Kånken and clothing. I bought gifts for my son, who was very happy too. The price was excellent, everything arrived beautifully packaged and quickly. Very pleased with the experience. I can recommend and would buy from My Fox bag again.

21 agosto 2025
Non scritta su invito
Logo di My Fox Bag

Risposta di My Fox Bag

We appreciate your kind words! Thanks so much for the 5 star review. - My Fox Bag

Valutata 1 stelle su 5

Their email is constantly full. No refund. Credit card issuer returned the money.

Their email is constantly full. Could not get the promised refund. I had to turn behalf credit card issuer to get money back. They did not have the product at all that I bough from webshop.

23 ottobre 2025
Logo di My Fox Bag

Risposta di My Fox Bag

Hello Timothy,

Thank you for your honest feedback, we’re very sorry to hear about your experience.

We can confirm that a refund was issued to you on Friday. Please allow 3–5 working days for the funds to appear in your account.

We’ve also reached out directly in case you’re still experiencing any issues contacting us or require further assistance.

Once again, we sincerely apologise for the inconvenience caused and appreciate your patience and understanding.. - My Fox Bag

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