MyFirst Recensioni 4.760

A couple of things to definitely watch out for:
1. They tell you to keep the mileage low to keep your premium down, then down the line when you inevitably go over, they charge you a fortune.
2. The plans say they start your no claim discount straight away and that you will be provided with proof of no claims at the end of the policy, they then don't provide this.

Unfortunately, for those 2 reasons, i'd never recommend them to anyone, ever.

The call handler was quick efficiant friendly and a credit to your company

Bron was excellent and very friendly and informative

Jasper was polite,very helpful and answered all my questions.

Very helpful, friendly, and and explained my situation clearly and without any confusion.

Sorry but has to be said, the WORST insurer I have ever had to deal with. Customer service, awful. Attitude awful. Understanding and dealing with issues, abysmal. Comprehension of their own system- awful. Words fail me and I can’t wait for my daughter to get this first year out of the way so we can get away from MyFirst.
Sub note: following the response to my post, MyFirst have been contacted repeatedly to deal with matters but have been rude, unhelpful and dismissive - I cannot see that contacting them again will affect any alternative outcome. They can, I am sure, trace the policy in question by name where a lengthy documented exchange can be viewed.

Our call handler was lovely and very helpful.

I chose MyFirst based on what I was told over the phone, specifically that minor or occasional speeding would not significantly affect my score. In reality, this has not been the case.

The black box system is far more sensitive than explained, flagging even very small amounts over the speed limit and penalising situations where you are safely and smoothly slowing into lower speed zones. This was not made clear when I took out the policy.

Rather than encouraging safe and natural driving, the system pushes you towards a very rigid and unnatural style, which has made driving more stressful. I now find myself overthinking decisions that would normally be straightforward.

Had this been properly explained at the start, I would have made a different decision. The issue is not the idea of a black box, but the lack of transparency around how strict it actually is.

Great communication by Jasper explaining everything I needed to know would highly recommend

Christian was friendly and helpful who did his best to get us the best deal.

I have the pleasure of speaking to Liam, who was absolutely brilliant. He helped find an affordable cover for my son and did everything he could to find the best cover to suit.

Cole was extremely lucky professional and helpful throughout the process of transferring my insurance policy

Cole was really lovely and listened to my questions and gave easy solutions thank you!

Great customer service, polite and answered all my questions

Spoke to Cole to increase the mileage on daughter’s policy. What a lovely young man, courteous, friendly and very helpful.

Cole was super helpful today. Really efficient and sorted everything we needed quickly and thoroughly.

Really nice team and very understanding and helpful to new drivers

Got a quote for my grandaughter online, but having completed the form, got a message that they would call me with my quote, which seemed odd. They did call and all seemed good from a price perspective until some of the answers to my questions were vague and I asked for the quote to be emailed to me, itemising the terms and conditions, particularly of the Telematics box, but apparently they are unable to do this??
Also the deal offered had to be accepted and deposit paid by 7pm yesterday. I sent the following email this morning and guess what, no reply. IMO this is pressure selling by staff who are probably incentive driven to close the deal.

Hi,
The PDF document you have sent is generic and nonspecific to either the vehicle or proposer.
The telematics is not even mentioned!
The scope of the telematics that you are selling should be laid out clearly in writing with the price and all terms and conditions.
It’s nice that MyFirst gives the opportunity to talk through customers requirements, but the outcome of that conversation should be an emailed quote as it is with the other companies, containing all the information.
Why are Myfirst unable to do that??

Thanks, but no thanks.

Christian is very helpful, knowledgeable and patient. His manner is warm and friendly and immediately I felt at ease.
He offered different options which was great. He showed his reliability when he called back when he said he would and went out of his way to get what we needed in spite of the late hour. I would not hesitate in recommending him and sincerely thank him for his efforts on my behalf.