mycar Tyre & Auto - Fairfield Central Recensioni 

234
TrustScore 5 su 5

4,8

Fairfield Central Shopping Centre, 2-30 Lakeside Drive, 4811 Idalia, QLD, AU


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Valutata 5 stelle su 5

The team were friendly from the start and made everything feel easy, especially the online booking which was quick and straightforward. What stood out most was how helpful and attentive they were... Leggi di più

Valutata 3 stelle su 5

Booked in for 9am drop off and 12:30 pick up. Got there at 1pm and told it wasn't ready it. No call before hand. Had to push to get the information of when it would be ready (2:30pm), again no call to... Leggi di più

Valutata 5 stelle su 5

friendly, fast and efficient. Several weeks before booking the service to replace my tires at the Fairfield location, I had an unrelated valve steam leak on my spare tire (while driving with a deflat... Leggi di più

Valutata 5 stelle su 5

Went there with a car problem they sorted it out and were very helpful and a very reasonable price. Thank you guys.


Dettagli dell'azienda

  1. Gommista
  2. Servizio componenti elettrici per auto
  3. Negozio di batterie per auto
  4. Riparazione e manutenzione auto
  5. Meccanico
  6. Servizio di cambio dell'olio

Informazioni su mycar Tyre & Auto - Fairfield Central

Scritti dall'azienda

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Informazioni di contatto

  • Fairfield Central Shopping Centre, 2-30 Lakeside Drive, 4811, Idalia, QLD, Australia

  • (07) 4848 7511

4,8

Eccellente

TrustScore 5 su 5

234 recensioni

5 stelle
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2 stelle
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4,8

Tutte le recensioni

(234)

32.205 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Damaged Tyre replaced under warranty

We purchased 4 tyres a while ago and recently one of them suffered a screw puncture and some sidewall damage.
The guys at Mycar Fairfield were extremely helpful and understanding and replaced it under warranty. Excellent customer service.

14 gennaio 2025
Valutata 1 stelle su 5

False advice

My Car rang me to tell me that my car needed a wheel alignment and two new tyres on the front as they were scrubbed out on the inside.
However the car had four new tyres and a wheel alignment 10,000 km ago.
I took the car back to the company who supplied the tyres and did the wheel alignment and they put the car up on the hoist to show me the tyres were perfect and showed no signs of poor wheel alignment.
The manager of the tyre company informed me that mine was not the first car they had customers come in with similar complaints and there was nothing wrong with the tyres.
I will not be using MyCar again.

8 gennaio 2025
Logo di mycar Tyre & Auto - Fairfield Central

Risposta di mycar Tyre & Auto - Fairfield Central

Hi Phillip​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Valutata 1 stelle su 5

In consistent service quality

I am writing to share my recent experiences with your service centers, as I believe there is room for improvement in consistency and thoroughness of inspections.

Six months ago, I serviced my car at your Townsville (near Kmart) location. At that time, I was given a list of items that needed to be repaired or replaced at my next service. However, during my recent service at myCar Fairfield, none of those issues were flagged except for the drive shaft.

I also raised concerns about unusual noises coming from the rear suspension. To my surprise, I was told the noise was caused by the drive shaft, despite my car being front-wheel drive. It appears the rear suspension wasn’t inspected at all. This left me feeling dissatisfied and questioning the quality of the inspection.

The inconsistency between the two branches has caused me to seek another service provider for a second opinion. It is concerning to think either:
1. The Townsville branch may have overstated the required repairs.
2. The Fairfield branch did not perform a thorough inspection.

I hope you will take this feedback seriously and address the discrepancies to maintain the trust of your customers. Transparent and consistent service across branches is crucial to ensuring customer satisfaction.

30 dicembre 2024
Logo di mycar Tyre & Auto - Fairfield Central

Risposta di mycar Tyre & Auto - Fairfield Central

Hi Rusan​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Valutata 4 stelle su 5

Happy customer

First of all very good customer service, fast as my case was a bit easy to finish same in couple of hours and last thing is more important so far the car running so smooth and the issue fixed 😀 thanks for you guys really appreciate it.

28 novembre 2024

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