Murray Travel Recensioni 

I travel on my own and I find Aimee so helpful and easy to speak to . Nothing too much trouble and she organises everything I need for my holiday which is a big help to me . I will be in touch with Aimee again for my next holiday

I would never normally write a negative review and have never felt the need to do so before. However, we are currently on what can only be described as a very stressful and disappointing holiday booked through Murray Travel (Inverness to Gran Canaria).

Unfortunately, when we arrived at the hotel it was nothing like the pictures or descriptions we were shown at the time of booking. There were a number of issues with the accommodation and the overall condition of the hotel was poor considering the price that was paid.

In addition to this, the accommodation did not meet the mobility needs we had clearly explained at the time of booking for my grandmother. This made the hotel unsuitable for our circumstances and added further stress to what should have been a relaxing holiday.

We reported these problems to Murray Travel immediately, however the response we received was incredibly disappointing. We were told that a representative would visit us the night we contacted them, but this never happened. Instead, we were left waiting for over 24 hours with very little communication or updates despite repeatedly contacting the agency ourselves.

Eventually we were told that we could move hotels, but only at additional cost. Given that the accommodation we were sold was clearly not as described and unsuitable for our needs, this felt extremely unfair.

In the end we had no choice but to move hotels at additional cost just to try and salvage what was left of our holiday. Unfortunately, we also experienced problems checking in to the new hotel, and it has not been much better despite the additional cost.

The lack of communication and support from Murray Travel during this situation has been extremely disappointing. One of the main reasons people book through a travel agent is for support when things go wrong, and sadly we did not feel supported at all.

Overall we are very disappointed with both the accommodation we were sold and the level of customer service we received.

Once again, Tony came up trumps with hotel suggestion based on his own experience from years before. The team in Nairn don’t just arrange a holiday, they take real interest and care and when things don’t go quite to plan, they do all they can to help.

I haven’t booked through a travel agent for years but heard great things about Murray Travel. It’s a luxury experience from beginning to end, I am super fussy of where I go and Susan couldn’t have been more helpful. She listened to what I was looking for and gave me different options. She had been to my destination many times so I felt in great hands and wow did it pay off!! Our honeymoon in the Dominican Republic was 10/10, I’m hoping to go back with friends!!

We have been dealing with Murray Travel for several years now. Most of our requests and inquiries have been dealt with by the branch manager Jacqui Peat. Nothing seems to be too much trouble for her especially as we often make specific requests to enable our holidays to be much more comfortable.

This was our 1st time using Murray Travel for a winter break to the Canary islands, must say absolute 1st class customer service and care, we will certainly be using them again, Laura MacPherson from the Nairn branch was brilliant, from start to finish her care was amazing, receiving a check up email while on holiday and one when we returned home was a touch of class, thank you we will be in touch for our next family holiday.5🌟🌟🌟🌟🌟

Organised all flights, hotels, transfers and special assistance for an epic 6 week holiday to Singapore, Australia and New Zealand. Everything went smoothly and they couldn't have done more for me and my daughter.

We used Murray travel for our recent trip to Kuala Lumpur and Thailand. Tracy was very helpful in providing various options with clear information and pricing.

Communications were great from start to finish and we felt reassured that everything was in place and that our holiday would run smoothly.

Thanks for a great service, we will definitely be back.

Dot,Gillian and team at the Nairn branch went above and beyond for our honeymoon in Bali.
Nothing was too much bother and they were so helpful and we would definitely recommend them and will be coming back to book another holiday with them.

In April 2025 we went into Murray Travel and spoken to Tony Dimery Seek with a view to booking a holiday for Xmas. After lots of chat and Tony listening to our likes and dislikes we ended up booking our dream holiday to Mauritius for Jan 2026.
Tony arranged all of our travel requirements from leaving Nairn to our return journey. I cannot praise the service we received from Tony,every small detail was taken care of .
Murray Travel cater for the individual and provide choices.
Tony you are an absolute star and that is why we have booked our next 3 holidays with you and hopefully you will be booking our return back to Mauritius in a couple of years.
Thank you to Tony we have just returned from our best holiday ever,Trou aux Biches was the best.🏝

Lucia is an amaizng agent and an asset to your company. Her advice and expertise was spot on, and made our holiday the best ever. Thank you all for your help and when I needed Lucia or anyone else you always emailed or called us straight back. Cannot thank you all enough. We really appreciate it. We will be back to book our next adventure very soon. And… WE GOT ENGAGED!!!! On cloud 9.

Appreciate the luggage tags as a case went missing on our way home and this gave us an extra piece of mind.

Always so happy to help, patient with all our requests and work so hard to find the best deals possible over multiple occasions.

From initial enquiry to returning home from holiday all went very smoothly indeed.I will certainly use their services for travel and holiday needs in future.Highly recommended

From the get go I was fully supported with putting together what was a very ambitious trip. I told them where I wanted to go and what I wanted to do and from that they were able to make up an outstanding itinerary.

Everything went so smoothly, from the flights, airport transfers and excursions. Murray Travel were on hand at anytime to help if needed and provided a comforting saftey net if things were to go wrong which thankfully it didn't.

All in all an incredible experience from beginning to end. I would 100% recommend using this company. I am already looking forward to planning my next trip with them.

We have booked a number of holidays with Moray Travel and have always received great customer service and value for money. MT is like a concierge service with the added bonus of a family feel to all they do. Their travel shops -of which there are four in our local area - are nicely appointed and the offer of a hot drink or even a glass of something stronger is always there.
Do to illness we had to cancel our latest holiday at very short notice. We reported this to Jen, who has always arranged our holidays. Rather than just referring us to the insurance company she started the claim for us, collected the supporting evidence I needed for the claim just leaving me to complete a medical certificate.
Finally, she kept in touch offering advice as the claim process progressed until it was paid in full a few weeks later.
To my mind that is the mark not just of the individual, but of the whole team at MT. We are looking forward to booking our next holiday with them soon.

I have always taken care of my own travel arrangements for the many years that I have needed to travel until a friend suggested that I use Murray Travel and specifically Dot Mechan. Best piece of travel advice ever. Dot has helped book my flights which sometimes include a few stops (by choice) along the way and she’s managed to find me the most cost effective way of doing so. The best bit is she handles check in and provides me with my boarding passes in time for me to fly. I feel secure knowing that I have help if there is ever a problem. The entire team at Nairn is supportive and I have happily recommended their services to friends and family.

My Husband and I booked a Tour to India. We were given different options for us to consider ie: tour operators and tours. After we decided which tour we would like to do. We went to see Carla at the Inverness office. She was very helpful in explaining everything ( visa applications, money ) and the booking process was straightforward. We were updated at regular intervals about any changes. The holiday was a total success 😁 the hotels were fantastic, the tour guide excellent and the rest of the group were just delightful. We had the best time ever. On the way home we had encountered several delays on our fights and so missed our Heathrow to Glasgow connection. Once again Carla came to our rescue and rearranged our flights whilst we were flying home from India to the uk. Arriving in Heathrow we had an email with all the new flight details. We can’t thank Carla enough for all her work she has done for us and can only recommend her and Murray Travel for your next holiday.

My husband and I were looking to go on holiday to Japan and Bali. After spending time trying to research it all myself I gave up and got in touch with some local travel agents. Tracy from Murray Travel got in touch and took all the stress away!
She took a list of all our requirements then came back to us with a rough itinerary for flights and accommodation, we went back and fore to fine tune the details then our tailormade holiday was set!!
This was by far the best holiday I have been on!
I wouldn't hesitate to recommend Tracy for planning a holiday again, nothing was too much trouble!

Every aspect of the holiday experience expertly dealt with from first enquiry to all the booking arrabgements. Tracy is very knowledgable and helpful with good advice and exceptional attention to detail.