Motorpoint - Burnley Recensioni 

Picked up our new car today in the Burnley branch and everything from start to finish was really simple.
Courtney and the team could not have been more helpful and made the experience an excellent one.
Tony/Annette Maguire

Whole experience from walking in the door to driving away with the car a few days later was so easy. The sales team were very professional and knowledgeable and the range of vehicles and pricing was impressive. We were particularly impressed by Courtney, who finalised our purchase and is a credit to the company.

I recently leased a car from Motorpoint, Burnley, and was assisted by Nassar Manzoor. Mr Manzoor was very friendly and helpful, and he explained all aspects of the leasing process clearly. I wouldn't hesitate to recommend Motorpoint to others.

Staff polite
Pleasant
Pricing of cars
Complimentary tea n coffee
Thought i got decent orice for trade in
Felt welcome and looked after

plain sailing all the way thanks to Matty Ainscow

Excellent service and very friendly and helpful service 👍

Rob mossy was a huge help with everything as he was the last time I had purchased a car from motorpoint.

Bought a car from motorpoint Burnley and hamza went above and beyond to help us with the sale highly recommend dealing with hamza at motorpoint 5star salesman

Everyghing so relaxed...no pressure and Naz was brilliant

Very smooth purchase, staff very knowledgeable answered my queries straight away, special mention to Rash he was fantastic.

Total failure of aftercare service and no accountability to the warranty company! Read on for details...

We bought a 5 year old Ford Kuga 18 months ago, which still has only 55,000 on the clock now. We were sold an extended warranty for £700 by Motorpoint and were promised a hassle-free, fully encompassing warranty. The contract crucially states that the third-party provider arranges the repairs, but the warranty is between us amd Motorpoint.

The third-party warranty company (Spectrum) have made false accusations about a broken flywheel being part of 'wear and tear' and after 20 hours on the phone and 4 weeks of the car in the garage, we have only £1,050 of £2,300 repairs covered. We still haven't got the car fixed.

Motorpoint have put one phone call into Spectrum and that's it. There was no concern about Spectrum being proven to have lied to a customer, and no accountability. They have since emailed us and told us the onus is on us and we have been hung out to dry.

A 6 year old car with average mileage would not have 'wear and tear' of a clutch bearing already, and the resulting flywheel, clutch bearing, slave cylinder and water pump are all relevant and reasonable requests to be repaired.

Motorpoint and Spectrum are conning people with worthless warranties and you should be very wary.

Returned to Motorpoint Burnley to look for a new car as I had purchased a car from them previously some 10 years ago. We experienced a high standard of service and were not left disappointed. Harrison took care of us, he was engaging and we didn't feel any pressure from him. He was helpful and informative. Harrison took us on a test drive, he was able to answer any questions we had and his help was really appreciated. I definitely recommend Motorpoint Burnley to family and friends. Harrison made the process very easy for us. Thank you.

An excellent variety of cars to choose from. The Salesman are very helpful, & the process was made simple by our Salesman (Matt) from viewing/choosing to purchase & collection.
Thank you Motorpoint.

Salesman was excellent very knowledgeable a d went out of his way to make sure we where happy with our purchase.

Very helpful, I needed to change my manual car to an automatic quite urgently and they sorted me out quickly
The sales man Ashton was very good

Harrison George was great from beginning to end of the process. He took time to explain everything, secured me finance, found a brilliant car for me, always replied to emails, remained calm and helpful and made the whole thing very easy. 5⭐️ salesperson.

Came to look at car reserved was better than I expected no pressure had test drive and bought all in 1 hour.

I bought an f type jaguar for £40k from Motorpoint
Derby it was transferred for me to Burnley.
When I first viewed the car it had been valeted
but was still very dirty especially under the bonnet
and door areas. I contacted the salesman at Derby
and he assured me the car on this occasion would
be cleaned under the bonnet.
When I collected the car it still had not been cleaned
properly,and under the bonnet wasn’t touched it was
poor.
Burnley offered to clean the outside of the car again,
this would have been their fourth attempt. They refused
to clean under the bonnet.
I liked the car and took it thinking Motorpoint were
a trustworthy company and would sort matters out.
I put a complaint in and was told to take it back and they would clean the outside again, but would not clean under the bonnet even though I had an email from
Derby clearly stating it would be done.
They offered £50.00 pound’s against a valet from a company of my choice or they would close the case down.
I asked for £150.00 compensation they refused and
immediately closed the case giving me no further redress.
Avoid this company they do not keep their word and treat people arbitrarily.