Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Leggi di più
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I have been with Gem for many years , and have just renewed my policy . Thankfully I did as a week later I broke down!! . I found it very easy to put all the information into the app on my phone, and... Leggi di più
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Leggi di più
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Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informazioni di contatto
Station Road, RH18, Regno Unito
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Eccellente
2K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Absolutely brilliant company
Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a number and within a few secs and actual human woman with clear English answered and gave me the information I needed. I was done in about 30 seconds. Took me a few moments to come to my senses after this absolutely mind blowing experience.
16 luglio 2026
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Risposta di GEM Motoring Assist
Thank you for taking the time to provide such positive feedback about your recent phone call to us here at GEM Motoring Assist. It's much appreciated.
Kind regards
The GEM Team
App was simple
App was simple, very easy to use. I was seen withing the hour and on the road in minutes.
4 luglio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we're are glad you found the app easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent and very efficient service…
Excellent and very efficient service throughout. Friendly staff and I was kept up to date with messages at each stage of the recovery. Highly recommend this Company.
3 luglio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and the fact you were kept up to date with messages during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I’ve used GEM 5 times in last year ( 3…
I’ve used GEM 5 times in last year ( 3 different vehicles) and they have always been prompt and got me to where I need to be. When I used AA I had to wait hours before anyone came
3 luglio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we got you where you needed to be.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I have been with Gem for many years
I have been with Gem for many years , and have just renewed my policy . Thankfully I did as a week later I broke down!! . I found it very easy to put all the information into the app on my phone, and with in 45 minutes the break down truck arrived . So many thanks to John the driver a knight in shining armour , and to John Mennell at Mennell motors for repairing my car at his garage, excellent service thank you 🙏.
29 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we arrived within 45 minutes.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very efficient from initial contact to…
Very efficient from initial contact to helpful young man who turned up quickly.
30 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the very efficient service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Quick and efficient response
Quick and efficient delivery and response from initial call through to the car being back on the road. Including call from the call centre to check if recovery technician had arrived in the allotted time.
30 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you to get you back on the road.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
My keys plus handbag and phone got…
My keys plus handbag and phone got locked in the car.
They had someone there really quickly and they opened the car and got me on my way without any hassle.
10 luglio 2025
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and pleased we managed to retrieve handbag and phone.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Outside my house
Using the app to report a break down just out side my house was so easy and the response from the recovery vehicle was quick and helpful.
24 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you I’m glad you found our app helpful and easy.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
The recovery is excellent value for…
The recovery is excellent value for money and covers you as a person so covered in any car you use or travel in. Which recommended too, comes highly recommend.
1 luglio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and thank you for the recommendation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Fast response.
I called them out when my car had an issue with the brake switch. Someone came out quite quickly to my home but couldn't fix it on the spot so I got towed to a nearby garage. I was offered a lift back also.
3 febbraio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Only been with GEM for a few months and…
Only been with GEM for a few months and while I haven't had to call them out, I'm very impressed with the detail they use to make me a valued member
1 luglio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
A very responsive an efficient…
A very responsive and efficient breakdown and rescue service. Unfortunately I have had occasion to call upon them a few times in the past three or so years (I have a somewhat unreliable classic car!) and they have never let me down. Highly recommended.
20 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that your recovery was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
When my car failed to start I phoned…
When my car failed to start I phoned Gem, filled out the forms and was called back quickly. I really liked following the recovery lorry on a map in real time. It took just over an hour to arrive and the driver was so helpful and friendly. I was taken home, about 40 miles, on a low loader. Top work and I can't recommend highly enough.
21 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent.
Prompt response to call and provided recovery inside the estimated eta. No repair at the roadside possible so taken to a workshop of our choice. Excellent.
21 giugno 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that it was a quick recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Found the app very easy to use
Found the app very easy to use and it asked all the relevant questions. Response was swift and the recovery vehicle was there within 20 mins. Driver of vehicle was very pleasant and helpful and particularly concerned to ensure our safety. He dropped us off so we could pick up husband’s car and took my vehicle to the kia garage.
20 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are pleased to hear that you found our app so helpful and efficient to lead to a quick recovery for you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM - The best 3 letter (or 2 letter) breakdown service
Tyre sidewall damaged so my can of goo wouldn't work. Professional call centre listed to me when I said there's no point in putting my space-saver wheel on as it will have to come off again for a new tyre. Recovery driver was local to me, professional, careful with the car and knew the area. (Massive contrast to the hassles I had in previous years with the R-A-C and A-A when I had a car with more than one air suspension failure, and they insisted on sending out a technician each time before finally agreeing to recover). GEM call centre listened and called to check a) Had the recovery agent arrived and b) Had I arrived at the tyre fitter. A genuine 10/10.
18 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are very pleased to hear that the control centre operator and the local recovery operator were so helpful.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very fast service
One of my tyres completely deflated suddenly after a pothole, and my vehicle does not have a spare tyre. With a mile to go home i was not sure I would make it so didnt take the chance and pulled into a pub car park. I was with my young daughter and wife and it was during a heatwave. I contacted Gem using the app, and I received confirmation within 10 minutes of the recovery agent that was heading to me and from which location they were travelling from. I then received a further call from the recovery agents themselves within the hour to say that they were out with my vehicle. I was then transported back home, and my car was delivered to my front drive. I received a call from GEM to confirm I had been picked up. Very good experience. Been with GEM for a number of years but I think this is the first time i used them.
18 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you. We are so pleased to hear that it was a quick recovery for you especially through the heatwave.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
We were waiting for 5 and a half hours…
We were waiting for 5 and a half hours !! Reported at 16.30 , picked up at 22.00!! We were left on the side of a busy dual carriageway which I would consider more dangerous than a motorway as on a motorway there is a hard shoulder and crash barrier, none of which are present on a dual carriageway, whilst the traffic is travelling at the same speed.
As well as beeing dangerous and traumatic there no facilities, so no food or drink or toilet facilities.
On top of this we were repeatedly told the rescue would arrive in an hour , only to be increased by an hour when the previous hour had expired . When I asked the operator if it would ever end or if I could still be here at midnight (called for assistance at 16.30) they could not confirm that I wouldn't still be there by midnight! I repeated asked if they could contact an alternative recovery company after hours of waiting but this was not done. Overall a terrible experience. After being a customer for about 20 years I will not be renewing and will seek a recovery company with a better record of rescue time , it appears Britannia rescue have a better record. I need to reduce my risk of being left in such a horrendous position in future.
19 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Used to sing their praises to everyone…
Used to sing their praises to everyone but in light of recent events I wouldn’t recommend any longer.
18 giugno 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear GEM Motoring Assist Member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
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