Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a nu... Leggi di più
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I have been with Gem for many years , and have just renewed my policy . Thankfully I did as a week later I broke down!! . I found it very easy to put all the information into the app on my phone, and... Leggi di più
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Call centre located us when broke down on dual carriage way approaching a roundabout. Speed limit just dropped to 40 and first streetlight just behind car. Late Sunday evening and took a while top fi... Leggi di più
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Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Informazioni di contatto
Station Road, RH18, Regno Unito
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4,6
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
After only being with Gem for 2 weeks…
After only being with Gem for 2 weeks we had a breakdown, it was at rush hour and winter.
The service we received was very quick. The breakdown recovery was with us within the hour.
The guy drove us to our local garage , he was absolutely brilliant. Well done ✔️
1 gennaio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you was quick and efficient.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
2 times I’ve had reason to ask GEM for help, both times I received fabulous support
2 times I’ve had reason to ask GEM for
15 gennaio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you on both callouts.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
GEM breakdown has been amazing
GEM breakdown has been amazing. I was worried when my car broke down for a second time within a month of the previous rescue (different issue) , that I wouldn't be able to make use of recovery again. However, they kindly sent someone out who diagnosed the issue and arranged for it to be transported to my mechanic again. I can't thank GEM enough. Lovely people to deal with and very kind when you're very stressed.
4 febbraio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we took the worry out of the situation.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
We've been with Gem several years and have always received an excellent service. We wouldn't use anyone else and highly recommend them.
30 marzo 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service we have provided you over the years. Thank you for your loyalty.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I recently had a flat tyre
I recently had a flat tyre on a day when it was raining very heavily. The breakdown man came and managed to use my Tyre Weld (which was faulty) as I didn't want to be taken home on a recovery vehicle if possible. He asked if I would be OK going home in the dark as there was lots of flooding. I had only been home about 10 minutes when he rang to see I was indoors safe and sound. Marvellous.
18 febbraio 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and glad you got home OK.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
They said when they’d be with us, they were on time, pulled the dead car onto the truck and took it to the garage. We were well impressed. Thank you.
9 aprile 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Good
I haven't had to use the policy in the 5 years I've been a GEM member, but I appreciated how easy it was to cancel when I didn't need breakdown cover for a few months. I chose GEM again when I needed a new policy.
8 marzo 2026
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please feel free to contact us at the Member Services Team on 01342 825676 when you are ready to discuss a new policy.
Kind regards
The GEM Team
Not as great a customer service as they say!
Unfortunately I broke down on a back road when heading home from work.
It was dark and cold as no engine for heating due to breakdown.
GEM call controller struggled to understand me ( Scottish accent possibly) but eventually got the details.
Then the wait and wait and wait, eventually GEM called me to say they couldn't get me any recovery local that night and the recovery would need to happen the next day!
I was seen by a passing neighbour who kindly helped me move off the corner of the road and then took me home!
GEM said 12 the next day so took my lunch hour and went to meet the recovery... however GEM did not phone and dispatch a recovery truck until 12!!
In short a poor service if you live remotely and absolutely no compassion for your loss of time or inconvenience having a recovery policy that doesn't do same day recovery!!
26 gennaio 2026
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Risposta di GEM Motoring Assist
Dear GEM Motoring Assist member
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you.
Kind Regards
The GEM Team
Glad we joined
We have a family policy and my daughter needed help when her car broke down, the response time was very good and the agent got her back on the road quickly with some advice as to go to a garage at her destination.
He was helpful and courteous.
It gives me confidence if I should breakdown myself or if my daughter or wife should need assistance we would be in safe hands.
One other bonus is the motoring magazine which is posted to members a few times a year, it is a good read and has interesting features.
6 luglio 2025
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Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to your daughter. We also happy to hear you enjoy reading our quarterly 'Good Motoring' magazine.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
swift
I received a swift response to my breakdown. GEM seems to be more reliable than most.
3 febbraio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
After a longer than expected wait the…
After a longer than expected wait the helpful technician arrived. However he was unable to successfully unlock the car. In hindsight it would have been helpful for him to know in advance that our car is a Hyundai EV, has a double lock system and either he (or his company) knowing how to contact Hyundai to allow remote assistance with the app's inability to unlock the car.
1 marzo 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards and we have taken your comments on board.
Kind regards
The GEM Team
Very fast answering
Very fast answering, caring and helpful response.
I had put a little diesel in my new petrol car, the specialist arrived within 45 minutes with all the right kit, drained down, refilled with petrol, checked it over, all with a cheery smile.
Terrific.
24 febbraio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Quick response
We were on our way to France when we had a problem with the car. I called GEM and they were happy to send someone to help. The mechanic arrived less than 30 mins after the call and was very helpful. Thankfully he was able to fix the problem so we could continue on our holiday.
22 luglio 2025
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the breakdown that we attended for you. So pleased we were able to get you back on the road and we hope you have a lovely holiday in France.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
I see my review has disappeared
I see my review has disappeared, but this is what I found on Trustpilot site I am sure this will disappear also.
Motoring Assistance (motoringassistance.com) offers budget-friendly, often sub-£70 annual UK breakdown cover, with mixed reviews focusing on high value but variable service quality. While some customers praise quick, professional roadside help, others report, particularly in forum discussions, potential issues with service, rude staff, or challenges with specific vehicle types.
17 febbraio 2026
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Risposta di GEM Motoring Assist
It appears this review is for Motoring Assistance. We are GEM Motoring Assist.
Please be advised that GEM Motoring Assist operates as a completely separate company to Motoring Assistance.
Kind Regards
The GEM Team
Went above what was expected
Luckily I've not had to use them for breakdown. Well, we nearly did and then cancelled it as my wife got through on hers eventually. They followed up though shortly after to make sure we were ok as on a busy stretch. Went above what was expected
13 dicembre 2025
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding our cover.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Can't fault the response i recieved to…
Can't fault the response i recieved to my breakdown. The lady who took my initial call was very helpful and the recovery truck driver was outstanding in the circumstances he had to deal with. Thank You.
7 febbraio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Two awesome drivers
Two awesome drivers, made everything go super smoothly - a pleasure to breakdown so to speak, cheers guys 🥳🥳 🫡
25 gennaio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for such a positive review regarding the service you received with your recent breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind regards
The GEM Team
Hi it feels good to have cover just in…
Hi it feels good to have cover just in case i have not had to use the service as i have not had a breakdown but cost and cover good.
I have been kept upto date via e-mail and magazine all good hope the renewal price is good.
5 febbraio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
Absolutly awful
Absolutly awful. Be aware that the service is provided by a 3rd party and they do not have their own patrols. If you live in a remote area, like me, you are probably not going to be recovered outside of business hours. I was left with my daughter in the car from 10pm until 7am when they fitted a new tyre after a blow out from a pothole. They told me it was fine to drive and left. I then found that the back tyre had also blown out and they had just left that one. We eventually got recovered by 1pm a total of 15 hours after reporting the problem. -1 degrees outside on a dark country road with no where to go.
6 gennaio 2026
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to comment.
We are very sorry and disappointed to read that the service you received to your breakdown was below our usual standard.
We understand your complaint is being investigated by our Customer Services Department to find out what went wrong on this occasion.
Kind regards
The GEM Team
Fast efficient service
Fast efficient service. Easy access for advice and support. Value for money.
14 luglio 2025
Non scritta su invito
Risposta di GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such a positive review about the fast and efficient service we provided during your breakdown.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
If you have any questions in future we are happy to help in the Member Services Team. Happy motoring.
Kind Regards
The GEM Team
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