Motorfinity Recensioni 2.574

I ordered a new Audi Q5 at the start of September 2025 and took delivery of it just over three weeks later.

The order process was unexpectedly very easy. I submitted a query and later that day I got a call from Brady who confirmed what I was looking for including any options. He gave me a price and advised that there was a Q5 in stock that matched what I was looking for.

The rest of the process was quite quick and I was kept up to date by Kitt and Lucy. The really reassuring thing was that everyone contacted me and gave me updates when they said they would.

I wanted to collect my car from a dealership rather than having it driven delivered to me. The team arranged all that for me and collection from my preferred dealership location went well.

I have bought cars online / remotely before but my experience using Motorfinity was by far the easiest.

Efficiency was good, customer service good, and they also had the best price!

I've recommended them to colleagues and friends who are eligible to use Motorfinity, and I'll definitely contact them for a quote the next time I'm looking for a new car.

Very helpful staff and exceptional discount on a Lexus LBX.
First point of contact was Olivia. She was patient and very helpful in steering me through the ordering process. Phone was picked up quickly each time I had a query and directed to Olivia (being first point of contact to ensure continuity during my purchasing ‘journey’).
Kitt then picked up the order admin. All pretty straightforward.
Katie then arranged delivery and payment. As with the other team members, very helpful.

The car-buying experience was easy, helped all the way by knowledgeable staff.
Lucy kept me informed continuously throughout and all went smoothly.
Much more preferable than going to a dealer…
Thanks

Motorfinity were great to deal with. The service was second to none! They helped us to get a great deal and found us finance to buy a car that would have been beyond our reach otherwise. Professional, friendly and efficient. Top marks!

I knew exactly what vehicle I wanted and price before I made phone contact with the company and my first point of contact Josh Holt. Very polite, not pushy, understood my requirements exactly and fully explained the next steps in the process.Professional in every aspect. The car was delivered on the date and time, exactly as arranged previously with Katie Powell from the delivery team. Communication with the team (by email and phone) was timely and smooth. Without doubt the best car buying experience I’ve ever had would definitely choose this company for my next purchase, thank you for making the process so easy for me to navigate.

Very professional service. communication from the team was very good at all stages. Fiona was very helpful regarding delivery.
Great savings. I wouldn't hesitate to use Motorfinity again.

What a brilliant company! I was nervous about buying online but its such a seamless process , it hugely exceeded my expectations. Such approachable knowledgeable staff, excellent communication, every little thing had been thought about and communicated to me. It was really easy and an enjoyable process from start to finish. Lots of post delivery support as well if you should need it. I would recommend them to anybody. Merry Christmas and a happy new year to you all.

Thanks again motorfinity on our 3rd car from yous and saving thousands for us amazing service from start of build to delivery and thanks to Fiona bennison for her updates and friendly service amazing and not forgetting Brady who always does his best to get a good deal and going out his way to get us a £700 cupra charging voucher great lad highly recommended to anyone wanting to save money on a new car cheers

Motorfinity provided me with a quote on a VW Tiguan through my Defence Discount Card, without which would have been out of my price bracket. From the first engagement it was clear the team was very customer focused and kept me updated at all stages of the process from point of build to delivery.

Really good processes throughout the buying experience supported by really good staff. Particular thanks to Brady O'Donnell.

I had a really great experience using Motorfinity to buy my Cupra - great communication from Olivia & Fiona and even the delivery driver was lovely and arrived on time and kept me updated. Would definitely recommend! Thank you team!

Buying a new car can be a stressful event, and even more so when its online and outside of my comfort zone. Well step in Motorfinity. From my first call in to Cameron who guided me through the process all the way to the Delivery Team and Lucy, the stress was noticeable absent at my end. When 4 days before delivery was due an issue with the fitting of a tow bar (dealer problem) threatened to derail the process, up stepped Lucy to regain control and sorted it out. Result was one spanking new Renault on my drive way, on time. Keep up the great work and superb customer service. Happy Christmas to all at Motorfinity. Steve

I got a fantastic discount on my new RAV4 much better than CarWow and other such groups. Fantastic service from Josh in sales, Kitt and Lucy in the delivery team who kept me updated throughout. Well worth the wait for delivery. Wish I had discovered them earler.

Motorfinity were exceptional in every way as they helped me navigate the purchase of a new car.
Motorfinity found an amazing price and were flexible as I chose and changed the specification I wanted.
They kept me well informed with excellent and accurate communication.
When the car was ready for delivery, Lucy and Kitt were brilliant as they arranged delivery and additional products (service plan).
I highly recommend Motorfinity, a smooth and professional experience who make your car purchase journey from start to finish a true pleasure.

Must say customer service with everyone in the whole process was super easy, concise and left nothing to chance. We were so impressed.

We love our new car and the way it was delivered on an enclosed trailer.

We would highly recommend. Thank you to everyone who helped us.

This was my first and maybe the last buying new car. I was first a bit of sceptical. But convinced myself saying whatever happens let’s go for it. But things went completely opposite way then I was thinking. Mr. Luke and Lucy were the main persons who dealt from staring to finish. And everything went smoothly. Good customer service, you could call them anytime you need or want. Delivery was on time and also delivery driver was so good and helpful. So I should say buying my new car journey was so easy and relaxing experience. Thank you to both Lucy and Luke. I am enjoying riding my new car now. Thank you again.

This was my first experience of using Motorfinity for a purchase of a car. Having been told a few year back that they offer discounts on new cars, initially it was more curiosity to see what discounts would apply. It was pretty impressive to know that you effectively request any new car and they will offer a discounted price.

My whole experience for initial contact about the car I was interested in, to delivery took around 3/4 months, which isn't bad at all considering this was literally factory built.

I was never unsure or uncertain on what the process was throughout as it was all very straight forward. Request what cost a certain car would be, to confirming the order (with a very small fee) through to regular updates on car build process/shipping/UK delivery to actually having the car dropped off at the front door. My own situation I was never unaware of what was happening and there wasn't a moment I felt I needed more from Motorfinity as they provided all the information I needed.

I was in contact through email with Olivia to begin with when it came to the ordering form and then towards delivery Lucy. Both very professional in their communication of relevant information.

If I ever get the urge to get a brand new car again I will no doubt be using Motorfinity. A big thank you to the team there, as it is that time of year have a Merry Christmas!

From my first call with Olivia through to my last email with Fiona, everyone at motorfinity made my car buying experience pleasant and easy. From arranging a new Qashqai e-power with an incredible discount, organising a part exchange with motorway through affiliation and arranging PCP and delivery, motorfinity have provided a complete end to end service, keeping me informed as best they could.

Not only does the BLC scheme and affiliation help. They clearly employ skilled workers who genuinely care about their work. Credit to them.

Motorfinity have been a delight to deal with.
Every stage in the process, from placing my order with Patrick in sales, right through to delivery has been seamless.
Katie in the Delivery Team has been so knowledgeable and extremely helpful. She has not only arranged for us to collect the car from the dealership but also getting us picked up at the station.
Overall, their customer service has been superb and I would definitely deal with them again.
Many companies could learn from this level of service. Keep it up guys!

Overall good service staff were pleasant and helpful but could have got back with information better. I.e. said they'll phone back and didn't. The hassles of buying and selling a car online I found a stressful experience but would do it again due to cost savings therefore a decent 4 star rating with room for improvement in the communications department