I ordered a 6 pk of Mother Root (love the stuff!), but my delivery arrived differently than expected. First, 2 bottles were delivered, the next day 2 more and then an email saying DELIVERY COMPLETE. I... Leggi di più
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Excellent customer care from all at Mother Root especially Kedeja. A fab product from a team prepared to go above and beyond to keep their loyal customers smiling. 😃 Thanks soooo much 😊
I AM NOT RECEIVING ANY OF MY ORDERS AND THEY SAY ITS BEEN DELIVERED. I dont know where my orders are going but it’s not here. I feel I should be reimbursed for 4 bottles of unreceived merchandise... Leggi di più
L'azienda ha risposto
Thank you so much Prue and Mother Root for helping get my order to me after I dozily omitted my house number. I’m looking forward to my evening glass tonight. It’s my absolute favourite tipple and eve... Leggi di più
4,1
Molto buono
288 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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I absolutely love this product but it doesn’t love me
I absolutely love this product - I prefer it with tonic water and a slice of lemon. Unfortunately it plays havoc with my digestive system, so I will be gifting the bottle to someone else to try. Such a shame as it’s a great drink.
15 giugno 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your review, Wanda. We're delighted to hear how much you enjoyed Mother Root.
We're very sorry to hear that it didn't agree with you. Thank you for giving Mother Root a try, and for passing the bottle on to someone else to enjoy. We're so pleased you loved the drink itself, even if it wasn't quite the right fit for you.
Warmest regards,
The Mother Root Customer Experience Team.
I got a very fast response from Mandi…
I got a very fast response from Mandi .Excellent service! Thank you
16 giugno 2026
Non scritta su invito
Made me Ill, tasted awful
I received my bottle, I tried the drink but it did not agee with me, it tasked awful and make very ill, I contacted Mother Root, I was told I am unable to return the product or ever be compensated. So very unhappy and angry that I wasted £22.00 which is a lot for the drink itself, DO NOT WASTE YOUR TIME ON THESE FRAUDSERS
15 giugno 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your feedback Charlie. We’re very sorry to hear that Mother Root wasn’t right for you and we do understand your disappointment.
As a food and beverage product, we are unfortunately unable to accept returns of opened bottles or offer refunds based on taste preference or individual reactions to the product. This policy is outlined in our FAQ's, and is standard practice for consumable goods for safety and hygiene reasons.
Mother Root is a small UK business, and we work hard to be transparent about our ingredients, flavour profile and policies. Our reviews include both positive and negative experiences, and we always do our best to support customers within the scope of our policies.
We're sorry that Mother Root wasn't the right fit for you, and we wish you all the best moving forward.
Warmest regards,
The Mother Root Customer Experience Team.
WARNING. No customer service and may charge you twice.
Ordered 2 bottles from the website and they doubled my order and took the payment twice (on a Sunday). I contacted them immediately and got an AI response so I emailed on hello@ which is the only way to try and get hold of them.
I expected an email this morning saying that they had seen my issue and had adjusted my order. Nope, they sent me tracking for dispatch.
They now don't respond to my emails and they don't have any means to get hold of them.
This is an expensive product and Mother Root has left a bad taste in my mouth before I have even received my delivery.
Poor customers service. Slow response times and keep an eye out for a useless AI reply below this review.
14 giugno 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your feedback, Colin.
We're very sorry to hear that you were disappointed with your experience.
Having investigated the order, we can see that the quantity dispatched matched the order submitted through our website. We appreciate, however, that checkout errors can happen and we took your concerns seriously.
Our Customer Support Manager has since reviewed the order with you directly and, although our returns policy does not normally cover unwanted goods, we have offered an exception in this case and provided a route for returning the bottles you do not wish to keep.
We have also asked for further details about the device and checkout process used, as we'd genuinely like to understand what may have happened and ensure the experience is as clear as possible for future customers.
We're sorry that your first impression of Mother Root was not the one we would have hoped for, and we do appreciate you taking the time to share your feedback
Warmest regards,
The Mother Root Customer Experience Team.
Mother root is a wonderful product
Mother root is a wonderful product. It is healthy and has helped me to enjoy a "mocktail" at the end of the day without any alcohol.
In addition, the customer service is excellent. We had a shipping mix up that was my fault, and was handled flawlessly, and immediately.
1 giugno 2026
Non scritta su invito
There was an issue with my delivery
There was an issue with my delivery. Renet was able to help me and reprocess my order right away! I appreciate the good service.
10 giugno 2026
Non scritta su invito
I had an issue with the delivery
I had an issue with the delivery. I contacted Mother Root, & they rectified the situation without hesitation. Perfect solution.
9 giugno 2026
Non scritta su invito
Amazing customer service and product!
The Mother Root ginger mocktail is amazing! And customer service is so great as well!
8 giugno 2026
Non scritta su invito
Never received product
Placed an order on April 15th and my credit card was charged but I have yet to receive anything from them. Not looking for a refund but rather wanted the product that we had heard so much about. I think that’s ample time to receive the order I placed 7 weeks ago.
🌟🌟I want to Edit this review! After I placed this review the company reached out to me and very quickly found my lost order and it was sent to me & received in a couple of days. Their customer service was outstanding. We have tried the product and enjoy it very much. I am changing my review based on their customer service and quality of the product. Thank you so much Mother Root
13 aprile 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your review, Cindy, and we are so sorry to read this.
Seven weeks is far too long to be waiting for an order, and we completely understand your frustration. Unfortunately, your order did not have an email attached to it and we’ve been unable to locate any emails from you so we can’t get in touch.
We would very much like the opportunity to investigate this and get it resolved for you. Please do reach out to us directly at hello@motherroot.com and we’ll look into it as a priority.
Sincere apologies again for the disappointment caused, and thank you for bringing this to our attention.
Warmest regards,
The Mother Root Customer Experience Team.
I appreciate the thoughtful response
I appreciate the thoughtful response. Once I taste your product I’ll decide how much to order for my mom’s 90th.
1 giugno 2026
Non scritta su invito
Sophie was really helpfully
Sophie was really helpfully in pointing me towards the correct products for my needs.
18 maggio 2026
Non scritta su invito
Great
Great. Looked into why my delivery was cancelled (courier broke it) and ordered a replacement which arrived quickly
29 maggio 2026
Non scritta su invito
Excellent customer service
My order was damaged and undelivered. As always, customer services were quick to reply and send out a replacement. Excellent communication as always, thank you.
1 giugno 2026
Non scritta su invito
I asked for the address to send glasses…
I asked for the address to send glasses back and never heard anything. Really not impressed with this whole experience and it’s made me not want to buy the drink now too
28 maggio 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your feedback Laura, and I'm so sorry to hear this.
I've been unable to locate any message from you regarding the return, so I'm concerned that your enquiry may not have reached us. Please accept my sincere apologies if that's the case.
We certainly never want anyone to feel ignored, and I'm very sorry that this experience has left such a negative impression. If you'd still like assistance, please do get in touch with us directly via hello@motherroot.com and we'll be very happy to help.
Thank you for bringing this to our attention, and again, I'm sorry for the frustration caused.
Warmest regards,
The Mother Root Customer Experience Team.
I genuinely love Mother Root
I genuinely love Mother Root. My partner and I tried it and were hooked. That’s exactly why I decided to order more bottles on May 18th to take advantage of the pricing discount and free shipping. The product itself deserves five stars. The experience since then? One star, and I’m being generous.
My original shipment never left Georgia. When I contacted support, they were responsive and offered to replace the order with expedited FedEx shipping. I accepted, and that was May 26th. Today is June 1st, six days later, and the replacement hasn’t left Georgia either. It has bounced between five different cities within the state, sometimes backtracking to cities it already visited.
When I asked why the tracking clearly shows FedEx SmartPost, which is definitively NOT expedited shipping, support stopped engaging with the actual question. Every response has been a copy-paste variation of “it’s with FedEx and on its way, track here.” No explanation. No accountability. No phone number to call, email only.
I’ve spent nearly $80 and have nothing to show for it after 14+ days. For a company that markets itself around wellness and feeling good, this experience has felt the opposite. Fix your US fulfillment and support, Mother Root. You have a genuinely great product that deserves better than this.
18 maggio 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for taking the time to leave such detailed feedback Chris.
First of all, we're delighted to hear that both you and your partner love Mother Root - that makes it all the more disappointing to read about the delivery experience you've had.
Unfortunately, your original order encountered a shipping issue, and while we did arrange a replacement as quickly as possible, we're very sorry for the frustration caused by the tracking updates. We completely understand why this was disappointing, especially after waiting so long for an order you were excited to receive.
Having reviewed your account, I can see that your replacement order has now been successfully delivered, and I very much hope it arrived safely and was worth the wait.
Thank you again for your patience throughout this process and for your continued support of Mother Root. Your feedback has been shared internally as we continue to improve both our fulfilment and customer experience in the US.
Warmest regards,
The Mother Roots Customer Experience Team.
good afternoon sales
my Mother Root bottle did not come and when I contacted them to tell me they apologised and arranged another delivery very quickly which I did thankfully receive
12 maggio 2026
Non scritta su invito
Most delicious alternative to sugary…
Most delicious alternative to sugary drinks. Really has a strong bite. The customer service is excellent, when I had a broken bottle they replaced immediately. I’ve had about a dozen delivered previously with no issues.
28 maggio 2026
Non scritta su invito
The person I was contacted by…Sophie, Mandi and Renet
The person I was contacted by responding to my email about a computer glitch on the Mother Root website was Sophie. She was outstanding . I heard from her twice. Then Mandi responded to a question I had. Outstanding as well. Lastly, Renet responded. Any guesses how that went. Outstandingly . Your customer service is superb!! Thank you. Kate
21 maggio 2026
Non scritta su invito
Explained delivery procedure clearly
27 maggio 2026
Non scritta su invito
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