Mother root is a wonderful product. It is healthy and has helped me to enjoy a mocktail at the end of the day without any alcohol. In addition, the customer service is excellent. We had a mix of that... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The person I was contacted by responding to my email about a computer glitch on the Mother Root website was Sophie. She was outstanding . I heard from her twice. Then Mandi responded to a question I... Leggi di più
The Mother Root team have gone above and beyond to help me with an order. They always respond to queries really quickly and when I recently had a technical issue with ordering the limited edition Rhu... Leggi di più
New rhubarb flavour. Never dispatched despite updates suggesting it was on the way. I only found out after chasing it, three days after the expected delivery date, and a full week after it should... Leggi di più
L'azienda ha risposto
4,0
Molto buono
244 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Mother root is a wonderful product
Mother root is a wonderful product. It is healthy and has helped me to enjoy a mocktail at the end of the day without any alcohol.
In addition, the customer service is excellent. We had a mix of that was my fault and was handled flawlessly, and immediately.
3 giugno 2026
Non scritta su invito
There was an issue with my delivery
There was an issue with my delivery. Renet was able to help me and reprocess my order right away! I appreciate the good service.
10 giugno 2026
Non scritta su invito
I had an issue with the delivery
I had an issue with the delivery. I contacted Mother Root, & they rectified the situation without hesitation. Perfect solution.
9 giugno 2026
Non scritta su invito
Amazing customer service and product!
The Mother Root ginger mocktail is amazing! And customer service is so great as well!
8 giugno 2026
Non scritta su invito
Never received product
Placed an order on April 15th and my credit card was charged but I have yet to receive anything from them. Not looking for a refund but rather wanted the product that we had heard so much about. I think that’s ample time to receive the order I placed 7 weeks ago.
14 aprile 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your review, Cindy, and we are so sorry to read this.
Seven weeks is far too long to be waiting for an order, and we completely understand your frustration. Unfortunately, your order did not have an email attached to it and we’ve been unable to locate any emails from you so we can’t get in touch.
We would very much like the opportunity to investigate this and get it resolved for you. Please do reach out to us directly at hello@motherroot.com and we’ll look into it as a priority.
Sincere apologies again for the disappointment caused, and thank you for bringing this to our attention.
Warmest regards,
The Mother Root Customer Experience Team.
I appreciate the thoughtful response
I appreciate the thoughtful response. Once I taste your product I’ll decide how much to order for my mom’s 90th.
1 giugno 2026
Non scritta su invito
Sophie was really helpfully
Sophie was really helpfully in pointing me towards the correct products for my needs.
18 maggio 2026
Non scritta su invito
Great
Great. Looked into why my delivery was cancelled (courier broke it) and ordered a replacement which arrived quickly
29 maggio 2026
Non scritta su invito
Excellent customer service
My order was damaged and undelivered. As always, customer services were quick to reply and send out a replacement. Excellent communication as always, thank you.
1 giugno 2026
Non scritta su invito
I asked for the address to send glasses…
I asked for the address to send glasses back and never heard anything. Really not impressed with this whole experience and it’s made me not want to buy the drink now too
28 maggio 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for your feedback Laura, and I'm so sorry to hear this.
I've been unable to locate any message from you regarding the return, so I'm concerned that your enquiry may not have reached us. Please accept my sincere apologies if that's the case.
We certainly never want anyone to feel ignored, and I'm very sorry that this experience has left such a negative impression. If you'd still like assistance, please do get in touch with us directly via hello@motherroot.com and we'll be very happy to help.
Thank you for bringing this to our attention, and again, I'm sorry for the frustration caused.
Warmest regards,
The Mother Root Customer Experience Team.
I genuinely love Mother Root
I genuinely love Mother Root. My partner and I tried it and were hooked. That’s exactly why I decided to order more bottles on May 18th to take advantage of the pricing discount and free shipping. The product itself deserves five stars. The experience since then? One star, and I’m being generous.
My original shipment never left Georgia. When I contacted support, they were responsive and offered to replace the order with expedited FedEx shipping. I accepted, and that was May 26th. Today is June 1st, six days later, and the replacement hasn’t left Georgia either. It has bounced between five different cities within the state, sometimes backtracking to cities it already visited.
When I asked why the tracking clearly shows FedEx SmartPost, which is definitively NOT expedited shipping, support stopped engaging with the actual question. Every response has been a copy-paste variation of “it’s with FedEx and on its way, track here.” No explanation. No accountability. No phone number to call, email only.
I’ve spent nearly $80 and have nothing to show for it after 14+ days. For a company that markets itself around wellness and feeling good, this experience has felt the opposite. Fix your US fulfillment and support, Mother Root. You have a genuinely great product that deserves better than this.
18 maggio 2026
Non scritta su invito
Risposta di MOTHER ROOT
Thank you for taking the time to leave such detailed feedback Chris.
First of all, we're delighted to hear that both you and your partner love Mother Root - that makes it all the more disappointing to read about the delivery experience you've had.
Unfortunately, your original order encountered a shipping issue, and while we did arrange a replacement as quickly as possible, we're very sorry for the frustration caused by the tracking updates. We completely understand why this was disappointing, especially after waiting so long for an order you were excited to receive.
Having reviewed your account, I can see that your replacement order has now been successfully delivered, and I very much hope it arrived safely and was worth the wait.
Thank you again for your patience throughout this process and for your continued support of Mother Root. Your feedback has been shared internally as we continue to improve both our fulfilment and customer experience in the US.
Warmest regards,
The Mother Roots Customer Experience Team.
good afternoon sales
my Mother Root bottle did not come and when I contacted them to tell me they apologised and arranged another delivery very quickly which I did thankfully receive
12 maggio 2026
Non scritta su invito
Most delicious alternative to sugary…
Most delicious alternative to sugary drinks. Really has a strong bite. The customer service is excellent, when I had a broken bottle they replaced immediately. I’ve had about a dozen delivered previously with no issues.
28 maggio 2026
Non scritta su invito
The person I was contacted by…Sophie, Mandi and Renet
The person I was contacted by responding to my email about a computer glitch on the Mother Root website was Sophie. She was outstanding . I heard from her twice. Then Mandi responded to a question I had. Outstanding as well. Lastly, Renet responded. Any guesses how that went. Outstandingly . Your customer service is superb!! Thank you. Kate
21 maggio 2026
Non scritta su invito
Explained delivery procedure clearly
27 maggio 2026
Non scritta su invito
The recipe says soda water,just tried…
The recipe says soda water,just tried using Mexican lime soda.wow what an experience
23 maggio 2026
Non scritta su invito
Excellent service from start to finish
Excellent service from start to finish. Communication was prompt and professional throughout, and the whole process was handled efficiently. The quality of the product and customer service exceeded expectations and I would definitely recommend this company to others. Very pleased with the overall experience
13 maggio 2026
Non scritta su invito
Lovely customer service!
I had a very nice response to my question regarding delivery time. Very friendly customer service!
26 maggio 2026
Non scritta su invito
Absolutely love this drink with…
Absolutely love this drink with Fevertree Mexican Lime Soda and a wedge of lime. Great evening aperitif.
25 maggio 2026
Non scritta su invito
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