Moshulu Recensioni 

315
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Wherever l have encountered a Moshulu shop,l have met with polite and helpful staff.Nothing is too much trouble.Their displays are always a pleasure to peruse.Their colourful footwear brings sunshine... Leggi di più

Valutata 5 stelle su 5

Paid what is now an annual pilgrimage to the Moshulu Dartmouth store - to purchase a holiday treat (usually a pair of new sandals, or a bag). The staff are so friendly and helpful, I really look for... Leggi di più

Valutata 1 stelle su 5

Unfortunately I am thoroughly disappointed in this company’s product and customer service as I’ve had a really bad experience with them. The soles of one of the many pairs of sandals I have bought fro... Leggi di più

Valutata 5 stelle su 5

In the past 2 months I have purchased 3 pairs of shoes as the quality and fit perfect - I only wear leather shoes. Their service amazing and very well priced -will definitely purchase from Moshulu aga... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

315 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(315)

30 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Crumbling soles

Have had 2 pairs of sandals for a few years but only worn occasionally, one flat and the other a wedge style. The soles on both sets of shoes have disintegrated. The cobblers can’t mend them as the soles are not replaceable. Such a shame as they were really comfortable to wear.

1 agosto 2023
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

We are sorry to hear that your sandals have not lived up to your expectations Danielle. It's difficult to say what may be the issue here but please rest assured that our Customer Care team are available to help, whatever the query. Please feel free to get in touch on 01404 510440 or via Customer.services@moshulu.co.uk

Valutata 5 stelle su 5

Great customer service

Great customer service. I previously had a pair of moshulu sandals that lasted nearly a decade. I was a bit surprised when my new sandals lasted only one summer before falling apart so I got straight onto customer service who were very helpful, asked me to send my broken sandals in and then sent me vouchers for the price I bought the sandals at.

28 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Refer a friend discount!

My mum has been shopping with Moshulu for years and bought me a pair of slippers that have lasted me for ages! It's time to replace them so thought I'd treat myself.

I was so surprised to have recieved a 15% discount from their refer a friend scheme, was such a pleasant shopping experience!

I look forward to recieving my first order that I've placed.

27 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

My review relates to my experience with…

My review relates to my experience with MOSHULU’s customer care department following the purchase of their shoes approx 2 months ago.
My email was responded to in a timely manner, and my issue was resolved promptly and efficiently by Zoe. I cannot fault the service.
I was disappointed in the quality of the shoes I purchased but my customer service experience was faultless.

29 giugno 2023
Non scritta su invito
Valutata 2 stelle su 5

Bought a pair of Alaska slippers

Bought a pair of Alaska slippers, sadly the quality has not matched the price. I don’t mind paying for decent quality slippers, but these have not lasted and now look shabby. I now have to buy new slippers for this winter. I hoped for better Moshulu.

28 giugno 2023
Non scritta su invito
Logo di Moshulu

Risposta di Moshulu

We are sorry to hear that your slippers did not live up to your expectations. Our no quibble guarantee means that if you are not entirely happy with your purchase then our Customer Care team are here to help, whatever the issue. If you have not already done so, then please do get in touch with our team, on 01404 510440 or via customer.services@moshulu.co.uk as they'd be happy to help.

Valutata 5 stelle su 5

Brilliant customer service ordered 2 sbriandals to make sure one…

I ordered 2 sandals to make sure one would fit ,they arrived but one pair even though the box was correct,the colour sandle was not what i wanted. i rang customer care and was delt with brilliantly he ordered a replacement posted next day delivery and received them as promised, he sorted my postage out for me and delt with the problem i cant thank him enough im so pleased with my

Ginger Ale sandle there so comfy and colourful, i will definitely order again soon
Christine payne

6 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Brilliant sandals!

Great sandals.
Really good quality and fit.
So light and comfortable.
Much admired on their first outing.
I love them.
And super speedy delivery too.
Thank you Moshulu.

4 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

consistent excellent customer service and quality footwear

In the past year I have bought three pairs of boots and a pair of sandals. On both occasions I contacted Customer Services for some help and advice and on both occasions they were so helpful and knowledgeable I cannot praise them enough. This led to me being able to order boots and sandals that suited my narrow feet and to have the colours I wanted. Everything I bought is of a high quality and having worn them all quite a lot they appear to be sturdy and likely to last years. They are all very attractive and just so comfortable (and I walk a lot). There is a vast range of styles to suit all shapes and sizes of foot. I feel that this company really want to make sure you love your purchase and that you buy comfy yet stylish footwear that fits you well.

17 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service
Fifth pair of moshulu slippers unfortunately this time my normal size 6 were too small more like a 5
Returned for exchange unfortunately none in stock.
I received a full refund with no hassle
Thank you

17 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Lovely shoes

The shoes ordered were lovely quality and the delivery service was undisputable. One pair was for my mother as a surprise. She has narrow feet and the petrel shoes were just too wide. I have wide feet and experienced the opposite problem. The shoes were returned but it was no fault of Moshulu - would order again in a flash.

23 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service and great shoes.

Great customer service and great shoes.
Have bought from Mosulu before and found the shoes are good quality and returns easy.
I was looking for dark purple flat shoes for a wedding and knew that they had had them a year or so back.
Emailed them to ask were they bringing that colour back. Within minutes an email arrived asking shoe size. Another hour and they'd located a pair of old stock, sent me a photo and offered them at the amazing sale price of £29.00. I phoned up , my account was quickly found and my order placed.
Shoes arrived 2 days later.
Can not fault them

6 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Lovely comfortable ankle boots

Lovely, comfortable ankle boots.
Beautiful soft leather and a stunning colour. I chose yellow to match my warm coat for all round winter warmth and I wasn't disappointed. Fine for lengthy walks around cities, no aching feet. Lots of positive comments. I'm thinking of purchasing another pair in a different colour. Love my range of Moshulu footwear. I thoroughly recommend you treat yourself to some.

5 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Fabulous company

Great range of styles
Shoes and slippers and boots are immediately comfortable and true to size
The colours and quality are amazing
I have had at least 8 pairs of Adele slippers
No need though really as they last for ages
I just love the feel of new ones

17 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

In between sizes

I ordered these beautifully made shoes in two sizes, they arrived swiftly and so well packaged. Unfortunately I am in between sizes which I am so disappointed about, but can thoroughly recommend the design and quality of these lovely shoes.

17 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Best boots…

I had received a catalogue from Moshulu and browsed through it with excitement. As I have suffered with Planta’s Fasciitis in the past I was very wary of buying any kind of footwear online. So, I looked for a store near to where I live that I could try them on. The store was quaint and the staff were brilliant, I tried quite a few boots and the first pair was in a navy blue they were so comfortable they were amazing. Having had a thorough look through the catalogue previously I decided that I wanted a purple pair or a red pair but they didn’t have them in my size which was a 3. The lady in the store was extremely helpful, letting me try on different boots in a size 4 just so that I could get an idea of the colour. When I had decided to buy I did ask for the red pair but they didn’t have that in stock and told me that they had a cabaret colour and showed me a pair of tights in that shade so that I would have an idea what they looked like. I agreed paid for them and had them sent to my work address. No hassle. I bought them on the Saturday received them on the Tuesday. Brilliant customer service, brilliant despatch service even for Royal Mail! Would definitely recommend to others. And best of all I got them in the sale!

11 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service at Moshulu

I bought a gilet which developed a hole in the pocket after very little use and with the help of 'Kelly' in Customer Service successfully returned for free and replaced with the original price I paid being honoured together with free delivery. Quick and easy process thanks to the great customer service!

10 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Wonderful company

Bought a lovely pair of boots but when they arrived one of the zips was stuck. I buy quite a lot online and I’m here to say that Moshulu customer services are second to none. Absolutely excellent. Online process was straightforward but personal approach, including phone calls to make sure they were meeting my needs were wonderful. I’ll definitely buy from them again. Oh and there shoes and boots are just beautiful.

3 febbraio 2023
Non scritta su invito

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