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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I would like to thank Jade Stein for their professional and speedy response to help me find a good mortgage offer. I would also like to give special shoutout for Daniel Shepherd who work late at ni... Leggi di più

Valutata 5 stelle su 5

Me & my partner are both first time buyers & knew nothing of the mortgage process. Nyk & Georgia have guided us, kept us informed & more times than i'd liked to admit calmed us down & explained the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience from the start. No pressure on the 1st call to get a decision in principle. Easy mortgage meeting on teams with Dan who is highly recommended for his knowledge and friendly manner. Th... Leggi di più

Valutata 5 stelle su 5

We’ve been using Mortgage Bureau for nearly a decade now and wouldn’t trust anyone else. Got so used to Daniel being mega efficient that I stupidly thought the whole house buying process would be! Not... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui

Scritti dall'azienda

One of the most important and difficult decisions that you will make is which mortgage is most suitable for you. The Mortgage market is a maze, especially in the new build arena, with many lenders, repayment options and special schemes. We have over 50 professional Consultants who are here to provide you with jargon-free advice in order that you feel confident when choosing your mortgage. They will also make sure that you are fully protected with the relevant insurances when you move into your new home.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

680 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jade was great and kept us informed…

Jade was great and kept us informed throughout the process. This is the second time we have used MB and will continue to work with their professional service in the future

12 marzo 2024
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Risposta di Mortgage Bureau

Thank you for this wonderful feedback for Jade!

We love hearing from returning customers! It's great that you'd be happy to work with us again in the future. :)

Valutata 5 stelle su 5

If there was a possible problem with my…

If there was a possible problem with my remortgage it materialised... started in November 2022, completed today (29th Feb 24)

Mortgage Bureau were the only consistent light of hope in the whole farcical process

Clear, helpful advice and instructions, not to mention the understanding when I fell apart on the phone after more bad news

Special mention to Andrew O'Toole who did exactly what he said he would at every step of the process even if it was only to very apologetically ring to say the lender hadn't got back to him as promised

I'll be back once the fixed rate expires

29 febbraio 2024
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Risposta di Mortgage Bureau

Thank you so much for leaving Andrew and the team this amazing review. We're so glad they were able offer support and advice during a stressful time.

Valutata 5 stelle su 5

The service is very good

The service is very good. Very recommended.

1 febbraio 2024
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Fantastic review, Adam, thank you! It's great to hear that you would recommend us.

Valutata 5 stelle su 5

All the team at Mortgage Bureau from…

All the team at Mortgage Bureau from Magen, Danial, & Jade were very helpful and forthcoming in educating and responding to our queries. Walked us through the process very smoothly. Highly experienced and knowledgeable. Surely recommended.

27 febbraio 2024
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Risposta di Mortgage Bureau

Thank you for taking the time to leave this wonderful review for our team! It's great to hear that you would recommend us.

Valutata 4 stelle su 5

Superb

Superb

Very happy with the service. Big Thanks to my mortgage advisor Daniel P. Shepherd and Jade Stein

13 febbraio 2024
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Risposta di Mortgage Bureau

This is a great review for Daniel and Jade, thank you so much!

Valutata 5 stelle su 5

Trust and recommend Mortgage Bureau

Trust and recommend Mortgage Bureau. They have been so helpful from finding the best mortgage to seeing me through to completetion stage. Recently spoken to Evie who has been great :)

24 gennaio 2024
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Risposta di Mortgage Bureau

Thank you so much for the five-star review, Kate! Well done Evie! :)

Valutata 5 stelle su 5

Support and communication all time

We have received a full support with our mortgage application, which is quite specific. Richard and Jade are very helpful at all times, and updates are sent on regular basis, what is very much appreciated as this was very first mortgage application. This is very important in stressful times.

22 gennaio 2024
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Thanks, Gemac! We're so pleased that Richard and Jade provided consistent communication and support during what can be a stressful process.

Valutata 5 stelle su 5

We have a unique profile as first time…

We have a unique profile as first time buyers and the team was very patient in working through our nuances. Very professional, excellent communication throughout. Really pleased with the transparent process.

7 dicembre 2023
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Risposta di Mortgage Bureau

Thank you for leaving this review, Natasha, it's great to receive such positive feedback about our team.

Valutata 5 stelle su 5

Excellent advice and service

I've used Mortgage Bureau on a few occasions now and always had excellent advice and service. Massive thanks to Andrew O'Toole for his recent help and assistance in securing us a great mortgage deal!

30 ottobre 2023
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Risposta di Mortgage Bureau

Thank you for leaving this five-star review for Andrew, greatly appreciated!

Valutata 5 stelle su 5

Recommended

This is a second time we have used Mortgage Bureau and can't fault them. This time we needed to remortgage our house as the current one is expiring soon. Nicholas was very helpful, always available if we had any questions and found us great offer which was approved and all done within 3 weeks from initial meeting.

2 novembre 2023
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Risposta di Mortgage Bureau

Thank you for leaving this review and sharing your experience. We do love it when we have returning customers, means we are doing something right!

Valutata 5 stelle su 5

A++++

First we spoke with Brad and then Emma was looking after our mortgage offer,from the first appointment till our mortgage offer it took less then 2 weeks,everybody we spoke with is very professional and helpful,our experience with mortgage bureau is excellent,Thanks

15 settembre 2023
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Thank you for taking the time to leave this five star review for Brad and Emma!

Valutata 5 stelle su 5

Excellent Service!

Excellent Service!
This is our first time using mortgage advice bureau and I cannot find any fault in their service or advice. My husband and I felt supported by Jordan throughout our whole journey. He provided answers to our questions and helped us find the right mortgage for our new home! Josh was also a great support with the admin side of the process.
Overall, I would highly recommended to my friends and family to use mortgage advice bureau. Amazing service!

31 agosto 2023
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Hi Nicola, i think you actually put this against the wrong company as we are Mortgage Bureau not Mortgage Advice Bureau. We will happily accept your 5 star review though as you will note it is in keeping with the majority of our other reviews!

Valutata 2 stelle su 5

Appalling

Appalling

Sophie Williams we dealt with to start who just dropped the ball. Gave us an offer for mortgage which we decided to go with & emailed her the Thursday night. Heard nothing till the following Wednesday then that Friday she sent me all the details with a different mortgage rate costing us another £60 a month cause she obviously S***the bed & just didn’t tell us. She did not inform us that the rate had changed at all.
There were days where I would email her & just be ignored which I eventually called through & just got excuses. Not very professional at all.

Cainan Mitchell was the case handler very informative at times but things were dragging on due to HSBC delays & redeeming the help to buy just seemed like we were at a stand still.

Started our remortgage on 24th May was finally sorted 1st September which is just ridiculous.

Was mega stressed out dealing with mortgage bureau as I was chasing them to do a job I was paying them for. I would get an email to print & sign then a few days later more that had been missed.

I won’t be using them again.

24 maggio 2023
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Risposta di Mortgage Bureau

Thank you for taking the time to leave your review Mr Starbuck and please accept our apologies that you did not experience our usual high levels of service. I have passed your review on to our Customer Relations Team to conduct a full investigation and they will be in touch with you in due course.

Best regards
Alex Hyde, Commercial Director

Valutata 5 stelle su 5

Great experience with Tolga and all the…

Great experience with Tolga and all the team from their initial advice to submitting the mortgage application, and through to sorting insurance. Would definitely recommend :)

31 agosto 2023
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Risposta di Mortgage Bureau

Thank you for your review Kate, greatly appreciated.

Valutata 5 stelle su 5

The whole process was made simple and…

The whole process was made simple and straightforward. As a first-time buyer, Tolga has explained all the steps in detail, talked through options and submitted the AIP and mortgage application in less than 2 weeks.
Overall, pleased with the service provided.

30 agosto 2023
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Fantastic review Hasan, thank you!

Valutata 5 stelle su 5

Great service

They were so helpful from explaining the whole process to chasing down all the different people required to gain our mortgage. I would have no hesitation in recommending them to anyone looking to move house.

25 agosto 2023
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Lovely review Stephen, thank you!

Valutata 5 stelle su 5

We cannot recommend Mortgage Bureau…

We cannot recommend Mortgage Bureau enough. Everything was complete in a timely manner and complete transparency throughout. They were honest and open throughout and made a scary situation of buying our first house with two small children a stress fee. Completely understood our budget and worked with what we were comfortable with. Thank you Daniel and your team for working so hard with us to achieve our mortgage.

17 agosto 2023
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What a lovley review Cara, thank you!!

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