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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I would like to thank Jade Stein for their professional and speedy response to help me find a good mortgage offer. I would also like to give special shoutout for Daniel Shepherd who work late at ni... Leggi di più

Valutata 5 stelle su 5

Me & my partner are both first time buyers & knew nothing of the mortgage process. Nyk & Georgia have guided us, kept us informed & more times than i'd liked to admit calmed us down & explained the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience from the start. No pressure on the 1st call to get a decision in principle. Easy mortgage meeting on teams with Dan who is highly recommended for his knowledge and friendly manner. Th... Leggi di più

Valutata 5 stelle su 5

We’ve been using Mortgage Bureau for nearly a decade now and wouldn’t trust anyone else. Got so used to Daniel being mega efficient that I stupidly thought the whole house buying process would be! Not... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui

Scritti dall'azienda

One of the most important and difficult decisions that you will make is which mortgage is most suitable for you. The Mortgage market is a maze, especially in the new build arena, with many lenders, repayment options and special schemes. We have over 50 professional Consultants who are here to provide you with jargon-free advice in order that you feel confident when choosing your mortgage. They will also make sure that you are fully protected with the relevant insurances when you move into your new home.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

680 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Struat and Jade are the best

I had a very good experience with this company, They made my home-buying experience very easy. The communication was on point.

7 febbraio 2025
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This is a wonderful review for Stuart, Jade and the team, thank you so much, Precious!

Valutata 5 stelle su 5

House Move

Georgia Hayden was great throughout the process! Highly recommended!

19 dicembre 2024
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Risposta di Mortgage Bureau

Thank you, David! We're delighted that you'd recommend Georgia so highly!

Valutata 5 stelle su 5

Very helpful company John and jade…

Very helpful company John and jade 10/10 communication was spot on very helpful and very polite will definitely use them in the future ☺️☺️

8 gennaio 2025
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Risposta di Mortgage Bureau

Thank you for leaving John and Jade such excellent feedback! We couldn't ask for better than 10/10!

Valutata 5 stelle su 5

Fantastic Team A1 Service

Fantastic team and we feel safe knowing that our future mortgage requirements will be safe in their hands.

From the start of the process Lindsay and then Jade Stein were wonderful.

After our initial meeting with Lindsay. It was left in Jade’s very capable hands. To helm the course towards us achieving our dream home. Jade kept us regularly informed. Quickly answered any queries we had. Also her manner via telephone or email. Contained exactly the correct balance of professionalism and genuine care. To put our minds at ease and giving us complete confidence that we were being kept to the right track. For what is, let’s be honest. A potentially stressful experience for any perspective purchaser.

Jade showed herself to be a true asset to the company. With a skill set that demonstrates why you should choose them to oversee your mortgage requirements. Ahead of the competition.

Thank you Jade & Lindsay,

Zivile & Mark

19 dicembre 2024
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Risposta di Mortgage Bureau

Wow! What a fantastic review for Jade and Lindsay, thank you so much! We'll be sure to pass on your kind words. Wishing you all the very best in your new home!

Valutata 5 stelle su 5

Fantastic service from beginning to…

Fantastic service from beginning to end.
Daniel Shepherd and Jade Stein supported us fully through our mortgage application. Regular updates helped us understanding the process so much.
As foster carers our mortgage application wasn’t straight forward, but the experience of both Daniel and Jade ensured things went to plan.
Thank you so much

6 dicembre 2024
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Risposta di Mortgage Bureau

This is wonderful feedback for Daniel and Jade, thank you so much! We're delighted to hear that they made sure your application went as planned.

Valutata 5 stelle su 5

Alexander Owen Mortgage Advisor

Alexander Owen super helpful, very thorough. Developed a good working knowledge of my situation very quickly and gave me all my options... very well prepared and followed up in writing same day with clear advice. Brilliant! Thank you so much. Can highly recommend.

4 dicembre 2024
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Risposta di Mortgage Bureau

What wonderful feedback for Alexander, much appreciated, Gail! It's great to hear that he was so helpful, thorough and provided clear advice.

Wishing you all the best in your new home!

Valutata 5 stelle su 5

Have had great experiences with them…

Have had great experiences with them renewing my mortgage and reviewing my life insurance policies too!

21 novembre 2024
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Risposta di Mortgage Bureau

Thank you so much for your lovely feedback, Brooke! We're delighted to hear that you had such a great experience with our team when renewing your mortgage.

Valutata 5 stelle su 5

Superb Service

I'd never heard of Mortgage Bureau before I used them. But I cannot fault a single moment of my experience from start to finish. The team I dealt with listened to my needs, gave helpful and balanced advice, followed through on commitments, acted promptly and always kept me up to date on the progress of my application. Instructions were really clear. I'd definitely use again.

23 ottobre 2024
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Risposta di Mortgage Bureau

This is fantastic feedback for the Mortgage Bureau team, thank you so much! We're delighted that they were so helpful, attentive and efficient. Wishing you all the best in your new home!

Valutata 5 stelle su 5

Im happy about this service

Im happy about this service, thank you

11 ottobre 2024
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Risposta di Mortgage Bureau

Thank you so much for sharing your feedback, Anna. We're delighted that you were happy with the level of service you received. :)

Valutata 5 stelle su 5

Very good service

Very good service, I am satisfied, thank you

1 ottobre 2024
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Risposta di Mortgage Bureau

Thank you for sharing your feedback, Lukasz! We're so pleased to hear that you were satisfied with the level of service you received.

Valutata 5 stelle su 5

Mortgage Bureau were recommended to us…

Mortgage Bureau were recommended to us by David Wilson Homes and we have had an extremely positive experience,
they kept us updated of the progress throughout and very quick to answer any questions we had. would not hesitate to recommend to friends and family

24 settembre 2024
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Risposta di Mortgage Bureau

This is fantastic feedback for the TORC24 team, thank you so much, Leanne! It's great to hear that you had such a positive experience with them.

Valutata 5 stelle su 5

Anouska was great!

Great experience working with Anouska to obtain a better rate for our mortgage . She could not have been more helpful and answered everything asked of her.

We will definitely be returning when next required.

13 settembre 2024
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Risposta di Mortgage Bureau

This is a brilliant review for Anouska, thank you so much! We're delighted that you had such a positive experience working with her and we look forward to hearing from you in the future.

Wishing you all the best in your new home!

Valutata 1 stelle su 5

Avoid at all costs

Decided to try Mortgage Bureau ("MB") as we've always stuck with the same brokers and MB were recommended by the David Wilson Homes. We were then passed to an advisor who at first seemed to be keen to get the ball rolling and help us get the right deal. We currently have a port over mortgage and just needed a further top up mortgage for the new home.

The advisor arranged took all the necessary details and then prior to our scheduled meeting, advised me that our current mortgage provider would not give us the mortgage we needed and we're around 40k short. We felt this was odd given 1. We are already a customer and 2. The mortgage needed was less than 4x our combined salaries total.

He then recommended another mortgage but this would mean we would be hit by the early payment charge. As we felt we had no choice we proceeded and then came the mortgage meeting. We discussed the above and then proceeded to protection cover I.e life insurance, etc. After giving us all the bells and whistles he advised us of an absurd sum of roughly £560 per month. This threw us as precious covers arranged through our usual brokers costs around the £100 mark. Some of the cover quoted were not relevant to the work my wife and I do.

By chance our usual brokers called and we decided to check the position with them and they were able to secure a mortgage offer with our current provider contrary to MB's advisors advice and cover came in at the fraction of the cost and was relevant to our needs.

I cancelled the instructions with MB and advised them why I had cancelled and why we were returning to our previous brokers. In short, the advisor was clearly not acting in our interests. He attempted to move us from our current provider and incur a early repayment charge as it was evident that the new mortgage recommended by him would net him a higher commission. There is also the ridiculous quote of the protection cover. He did not listen to our needs after having been told about the extensive cover provided by work.

All in all, I will avoid the company at all costs. Even when I advised them of my concerns they simply closed the case without a formal response to assure me they were acting in our interests.

22 giugno 2024
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Risposta di Mortgage Bureau

Thank you for taking the time to write your review. We're really disappointed to hear about the outcome of your recent appointment. We take great pride in finding the best products for our customers, and in this instance, it seems we fell far short.

We would very much like to fully investigate your experience. Please could you contact the Managing Director of Mortgage Bureau at Tim.OHanlon@mortgagebureau.net?

Valutata 5 stelle su 5

Another great experience

We’ve been using Mortgage Bureau for nearly a decade now and wouldn’t trust anyone else. Got so used to Daniel being mega efficient that I stupidly thought the whole house buying process would be! Nothing was ever too much of an effort for Dan and he did everything with that inimitable Brummy charm, even when I was making him crunch numbers at 5pm on a Friday. Highly recommend.

25 giugno 2024
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Risposta di Mortgage Bureau

Thank you, Tee! It's always a pleasure hearing from returning customers. Daniel will be delighted about your lovely comments. :)

Valutata 5 stelle su 5

An excellent choice!

From the very start of the process Mortgage Bureau were professional, easy to talk to, reassuring and knew the products that were available to me as a self employed applicant. Dan and Jade were both efficient and very helpful . They say that moving house is one of the most stressful things you will ever do, but using mortgage bureau took a lot of that stress away. On a new build with a 6 week completion target Jade managed to speed up the lenders process to make sure that I could hit that target. Thanks guys!

6 giugno 2024
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Risposta di Mortgage Bureau

What an amazing review for Dan and Jade, thank you so much! We're delighted that our team took a lot of the stress out of what can be a stressful process. :)

Valutata 5 stelle su 5

This was our second time using Mortgage…

This was our second time using Mortgage Bureau, we were given Alexander Owen to manage our application. He was fantastic from start to finish. He is a really good communicator in all forms and I would throughly recommend Alexander to all future customers to Mortgage Bureau.
He definitely understood our position and worked diligently to get us the right deal in this unstable market. Thanks to Thomas in the Mortgage offer team for his reassuring updates.

4 giugno 2024
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Risposta di Mortgage Bureau

This is a wonderful review for Alexander and Thomas, thank you so much! We love getting feedback like this about our team. :)

Valutata 5 stelle su 5

Can’t recommend highly enough!

Can’t recommend highly enough!! Jade and Daniel were absolutely amazing, particularly as I was a bit worried - They made me feel at ease throughout the whole process and were really informative. Would always use mortgage bureaux ☺️

24 maggio 2024
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Risposta di Mortgage Bureau

Thank you for leaving Jade and Daniel this fantastic feedback! It's great to hear that they made you feel at ease throughout the mortgage application process. :)

Valutata 5 stelle su 5

Very professional service

Mortgage Bureau was fantastic for our remortgage. The team was professional, knowledgeable, and helpful throughout. Everything went smoothly. Highly recommended.

9 maggio 2024
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Risposta di Mortgage Bureau

This is fantastic feedback for the Mortgage Bureau team, thank you so much, Skyler! We're thrilled that they were able to help you with your remortgage. :)

Valutata 5 stelle su 5

Amazing exhibition of professionalism

Amazing exhibition of professionalism. Fantastic communication and delivery of great services.

30 aprile 2024
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Risposta di Mortgage Bureau

Thank you, Annie! We're delighted that out team delivered such a professional service!

Valutata 5 stelle su 5

This is a second time Ihave used…

This is a second time I have used Mortgage Bureau and can't fault them. This time I needed to remortgage our house as the current one is expiring soon. All the team are amazing and very helpful thanks to Georgia H and B, Keiron. All are highly experienced and knowledgeable.

25 marzo 2024
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Risposta di Mortgage Bureau

Hello Phil,

Thank you for your lovely review, Phil! We're delighted to hear that our team were so helpful during your remortgage.

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