Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... Leggi di più
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Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
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Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Leggi di più
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Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Informazioni di contatto
Stati Uniti
- 866-766-5050
- moneypenny.com/us
4,5
Eccellente
476 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Working with Dorine and Najee
Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!
17 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Working with Jessica G from Moneypenny…
Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.
17 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica is the face of MoneyPenny
Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.
15 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!
Prompt and Accurate Service
Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.
15 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Excellent customer service
I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!
15 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Easy implementation and great customer service
We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.
15 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Very Smooth Experience
I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!
1 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marvin and Lauri. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Moneypenny was able to customize…
Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!
14 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Been with them for over a 2 years plus…
Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.
14 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Excellent onboarding service
Excellent onboarding service. Very professional and customer friendly
10 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Great communication
Great communication, timely responses and friendly
9 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Great customer service
Jessica G. is amazing, she is our account manager for Center for Spine and Orthopedics, Inc. She is the most helpful and pleasant outside consultant I have ever worked with. She pays attention to detail, she is always available for assistance for our staff and medical providers, and always provides great service with a smile. She cares and always aims to provide outstanding customer service. I would recommend MoneyPenny to my colleagues.
8 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
We have been using the Moneypenny…
We have been using the Moneypenny USA(formerly Voice Nation) for just over two years now and the service operators do a great job! Customer account management is very responsive and offer very quick resolutions!
8 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Libby - SCH Colorado
Love working with Jessica G., our client support manager. She is available, goes above and beyond, and follows up to ensure our 60 providers have the access they need. The call team is courteous and helpful. Patients appreciate the clear direction they receive when calling after-hours.
8 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services and Jessica. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Jessica is Awesome!
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The Children's Health Place. It is refreshing to know that if we have questions or concerns, Jessica will be ready and available to solve any challenge.
3 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica Greve is our Customer Support…
Jessica Greve is our Customer Support rep at Moneypenny and she is absolutely incredible. Always responsive, always accommodating. Moneypenny in general has been great to work with and has been so incredibly helpful to our business. Highly recommend!
18 agosto 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
The support staff is very accomodating
The support staff is very accommodating. They are very timely with follow ups when we question charges or calls. They do call ahead when we are close to our minutes and make recommendations to stay on the current level or move up one level. Very appreciative of that. I recommend them
2 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Good Job!
I will admit that we had a bit of a rough start in getting a few glitches out in the beginning when Moneypenny took over and I will say that they worked with me and took the time and effort to give me exactly what I needed! Everything is running smoothly now and I appreciate their diligence in getting my needs met and making it a priority in doing so! 👏👏👏
1 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Hi Linda! Thank you so much for sharing your experience! We truly appreciate your patience as we worked through the initial setup and migration of platforms, and we’re thrilled to hear that everything is now running smoothly. Our team is committed to making sure your needs are always a top priority, and it’s wonderful to know that effort has made a difference for you. We look forward to continuing to support you!
Quick response from the company
Quick response from the company. The app is easy to use. Overall, great experience so far.
24 settembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Amber always gives the best service and…
Amber always gives the best service and is so knowledgeable. I'm so impressed by her joy and work ethic ... Its truly hard to find nowadays.
17 settembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!
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