Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... Leggi di più
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Scopri cosa dicono le persone
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
L'azienda ha risposto
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Leggi di più
L'azienda ha risposto
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Informazioni di contatto
Stati Uniti
- 866-766-5050
- moneypenny.com/us
4,5
Eccellente
476 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great Customer Service for Onboarding…
Great Customer Service for Onboarding Set. Lauri was so helpful and professional and has filled me with complete confidence.
16 ottobre 2026
Non scritta su invito
Excellent Customer Service
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
9 ottobre 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri and Chris met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Very disappointing experience
Very disappointing experience
I was dissatisfied with Moneypenny and decided not to proceed. I never completed onboarding and requested a refund.
Despite that request, Moneypenny informed me that my account would remain active and I would be charged for another month, citing its 30-day cancellation policy.
Further charges after I declined to proceed and requested a refund are unacceptable. Based on how Moneypenny has handled my cancellation and refund request, I would not recommend the company.
30 settembre 2026
Non scritta su invito
Lauri was wonderful to work with
Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions and made sure everything was handled properly. I truly appreciate her excellent customer service and all of her help. Highly recommend!
30 settembre 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Thalia provided excellent customer…
Thalia provided excellent customer service today. I appreciated her help and she went out of her way to satisfy my needs on our call today.
28 settembre 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Thalia met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Friendly, helpful, accommodating
Lauri is very friendly, helpful and accommodating. Good rates and great service.
22 settembre 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback.
HORRIBLE SERVICE
HORRIBLE SERVICE THAT HURT MY BUSINESS
My experience with Moneypenny was an absolute disaster. Their representatives frequently struggled to communicate clearly in English, could not pronounce my company’s name correctly, and most seriously, gave false information to prospective clients. For an answering service responsible for making a company’s first impression, this is completely unacceptable.
Their recorded calls provide proof of exactly how poorly my business was represented. I gave Moneypenny multiple opportunities to correct these problems, but nothing improved. When I finally canceled, they charged me for an additional month instead of taking responsibility or crediting me for the unacceptable service.
Moneypenny did not support my business. In fact they potentially cost me clients. I would never trust them with my calls again.
21 settembre 2026
Non scritta su invito
Risposta di Moneypenny
Hi Simona,
We’re sorry to hear that you were dissatisfied with your experience and take the concerns raised in this review seriously.
We have attempted to contact you directly by both phone and email so that we could better understand what happened, review the concerns you raised, and work toward a resolution, but unfortunately, we have not yet been able to connect with you.
We’re committed to providing professional and reliable service to every customer, and feedback like this is important to us. We would welcome the opportunity to speak with you directly and review the specific calls and issues referenced in your review.
Please feel free to contact our team by email at reviews@moneypenny.com or by phone at 866-766-5050 at your earliest convenience so we can discuss this further.
lulu was great
14 settembre 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback.
Onboarding experience was excellent
My onboarding experience with Lauri was excellent! We were rushing to get this setup quickly and Lauri went above and beyond our expectations. Excellent service so far.
31 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Thalia was pleasant and extremely helpful
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate logins for the 2 accounts and verify that I was able to see both accounts. She helped me correct information in our file. She did an excellent job!
28 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Provides excellent customer service
Provides excellent customer service. Always professional and extremely helpful!
20 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Thalia provided excellent service
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.
26 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the wonderful feedback! We’re glad everything met your expectations and appreciate your support. Let us know if there’s anything else we can do for you!
Lulu was great!
26 agosto 2026
Non scritta su invito
Risposta di Moneypenny
We really appreciate your positive review! It means a lot to our team to know you had a great experience. We look forward to serving you again soon!
I wasn't getting calls to my phone and…
I wasn't getting calls to my phone and Lulu was able to determine that my cell company was blocking a number that shouldn't have been blocked!
25 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Amber Saves the Day!
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that work best for our organization. She has made this partnership such a great experience, and we trust Moneypenny to make sure our callers feel welcomed and informed. Amber, you rock!
25 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Not an ordinary answering service
The onboarding team is very thorough and they understand their process and systems very well. They have the ability to listen to your needs and tailor their service to your business needs. I was impressed with all the options available. This is not an ordinary answering service, they are an extension of your office.
21 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
The genuine commitment to the services being provided.
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She listened carefully, communicated clearly, and made the entire process smooth and efficient. It's clear she genuinely cares about getting things right for her clients, and that kind of dedication doesn't go unnoticed. We look forward to continuing to work with her.
18 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and truly appreciate you taking the time to share your feedback.
Thalia listened to my questions and…
Thalia listened to my questions and understood my ask. She then found a solution and implemented. Wonderful customer service.
13 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Thalia met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Very kind and helpfull.
12 agosto 2026
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
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