Lauri was wonderful to work with! She was extremely helpful throughout the entire phone setup process, very responsive, and made everything easy to understand. She took the time to answer my questions... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Chris Samuels has made our transition simple and Lauri Shepard was fantastic, knowledgeable, and made onboarding seamless. We're excited to do business with Moneypenny.
L'azienda ha risposto
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Leggi di più
L'azienda ha risposto
Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Informazioni di contatto
Stati Uniti
- 866-766-5050
- moneypenny.com/us
4,5
Eccellente
476 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
We appreciate Jillian and her quick…
We appreciate Jillian and her quick responses when we have an issue or a question.
6 novembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Review
Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.
5 agosto 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jillian is a pleasure to work with!
I had the pleasure of working with Jillian recently, and I can confidently say she delivered one of the best customer service experiences I’ve ever had. From the very beginning, Jillian was attentive, professional, and genuinely committed to helping me. She listened carefully to my needs, responded promptly, and went above and beyond to ensure everything was handled smoothly.
What truly stood out was her warmth and patience. Jillian made me feel valued and respected throughout the entire interaction. Her knowledge and efficiency were impressive, but it was her kindness and personal touch that made the experience exceptional.
It’s rare to come across someone who combines professionalism with such genuine care. Jillian is a true asset, and I’m incredibly grateful for the support she provided. Thank you, Jillian, for making a potentially stressful situation feel effortless and even enjoyable!
4 novembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Jillian met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Prompt service
Jillian has not only been very quick to reply, but her knowledge and handling of the services has been very competent. In the awkward starting phase she has been great at checking in and making any adjustments that our team needs to be successful.
4 novembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Brittany is a great account manager
Brittany is a great account manager. The MP team is responsive to issues and taking care of our clients. They are a great company.
3 novembre 2025
Non scritta su invito
Risposta di Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Excellent Onboarding Processes
Jillian (CSM), has been amazing in our onboarding process with Moneypenny. We were not sure at first if this was what we wanted to do, but since agreeing to move forward with this service, Jillian has done nothing but provided us with amazing service; responding to all questions asked and making sure we are at ease with this process and service. So far, I am extremely pleased.
31 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jillian. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
We had are onboarding yesterday with…
We had are onboarding yesterday with Lauri! The experience was great! We hope everything with money penny goes just as smooth!! She was very nice and knowledgeable and we hope everyone is the same.
30 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
ONBOARDING WAS QUICK AND SIMPLE
ONBOARDING WAS QUICK AND SIMPLE. LOOKING FORWARD TO WORKING WITH THIS COMPANY
31 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Easy service
Marti answered my general email with all the answers I needed and also took time to setup a phone call to further discuss. Service has been great since being taken over by Moneypenny.
29 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Marti met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Great Customer Service
We have been working with Jessica for several years. She is always very responsive and helpful whenever a question or issue arises. We have recommended Moneypenny to several of our clients based on the customer service we receive.
27 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Jessica was amazing supporting our…
Jessica was amazing supporting our needs for after hours calls.
24 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Moneypenny is very fortunate to have an employee like Jessica
Jessica is very helpful and always goes out of her way to get answers and/or resolution(s) for me as soon as possible.
I really appreciate working with her!
23 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Thank You
Jessica...Thank You for always making us a priority when we call. Our office knows that every effort will be made to satisfy our needs :)
1 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Great customer service!
Our case manager, Amber, is absolutely the best part of working with Moneypenny! She's highly responsive, and works quickly to solve problems and update protocols. We have some pretty tricky and detailed needs, and Moneypenny has bent over backwards to fit our needs into their protocols. We appreciate their efforts to make our experience a positive one.
2 giugno 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
We love Jessica Greve
We love Jessica Greve! She deserves a raise for how well she take care of us.
20 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Thank you!
Amber Johnson, our representative for our company, is always timely in her responses and provides the necessary information/training for our company and team to be successful. When there is a potential change, concern, etc., she is quick to provide solutions and ensure that we, as a company, are able to continue to provide top-notch service to our clients.
23 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Amber handles everything wonderfully
Amber handles everything wonderfully
30 settembre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Amber Johnson is the best Client…
Amber Johnson is the best Client Support Manager
22 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Great Service That Keeps Us Connected!
We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!
21 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Onboarding call was a great introduction to MoneyPenny!
The onboarding call with L was easy, businesslike, and pleasant.
21 ottobre 2025
Non scritta su invito
Risposta di Moneypenny
Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.