Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Glen was lovely and friendly and answered all my questions. I have had mobilty scooters before but this time I wanted one which did not come in parts but light enough to get into the boot easily. I... Leggi di più

Valutata 5 stelle su 5

I purchased my mobility scooter a year ago and got a letter to remind me the annual service was due. Monarch responded promptly and came to my home to do the service. Everything worked very well and m... Leggi di più

Valutata 3 stelle su 5

A bit disappointed that I had to chase delivery up. It was supposed to be today but is now tomorrow. A pity nobody told me this while we have sat in all day waiting.

Valutata 5 stelle su 5

I made an enquiry and they phoned as soon as they next opened. They answered my questions. I then ordered the item (hoist), which was dispatched and arrived the next day. I received another phone... Leggi di più

Dettagli dell'azienda

  1. Fornitore di ausili per la mobilità
  2. Fornitore di apparecchiature mediche

Scritti dall'azienda

Monarch Mobility is the UK’s leading specialist mobility firm, established back in 2001, we have the experience and expertise to help you decide which scooter or powered wheelchair is most suited to your individual budget and requirements whilst providing excellent service and support nationwide so you can rely on us to keep you mobile.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

139 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great company. Great staff.

I have never come across such a friendly, helpful company in years. From Ian, the demonstrator, to Andy who got my order out really just as needed to Matt, who helped me (3 phone calls) to sort out assembly hitches.
I simply cannot thank them enough and I urge MM management to remember the Christmas is coming.
Thank you guys , your all great

29 settembre 2025
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Risposta di Monarch Mobility

Thank you so much for such a wonderful review! We’re absolutely delighted to hear how well Ian, Andy and Matt looked after you — we’re very proud of our team and it’s great to know their efforts made such a difference. Your kind words (and Christmas reminder!) have certainly made us all smile.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

HiI would like to thank monarch for…

Hi I would like to thank monarch for helping us when we came to the shop to look for the scooters we wanted,The staff were very helpful when we bought the scooters which were delivered on Friday the driver was great and very helpful I couldn't thank him enough, Thank you Monarch Mobility. 😃😃😃

24 settembre 2025
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Risposta di Monarch Mobility

Thank you so much for your lovely review! We’re delighted to hear that our team made your visit enjoyable and that your scooters were delivered smoothly. Enjoy your new scooters!

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Excellent customer service

Glen was great! He explained everything clearly and answered all my questions. Time was not an issue as he guided me through the operating procedure to ensure my comfort and safety. I now feel confident to use my electric wheelchair independently for trips into town. Excellent customer service. Thank you.

24 settembre 2025
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Risposta di Monarch Mobility

Thank you for your wonderful review! We’re so pleased to hear that Glenn took the time to guide you through everything and ensure you felt confident and comfortable using your new electric wheelchair. Your safety and independence mean a lot to us, and we’ll be sure to pass your kind words on to him.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Glen the gentleman that came to see me…

Glen the gentleman that came to see me was a great guy, Glenn put my mind at rest as I do tend to panic a bit, Glenn put my mind at rest with out me realising we had a natter and a cuppa and a laugh, With out a doubt it was nice to meet him and if it was done by scoring I would give him eleven out off ten and I will say a big thank you to Glenn for all his help he is a top man and a pleasure to meet him a big thank to you all and Glenn.

17 settembre 2025
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Risposta di Monarch Mobility

Thank you for your kind and thoughtful review. We’re delighted to hear that Glenn made you feel at ease and took the time to provide such reassuring and friendly service. It’s wonderful to know his visit left such a positive impression — we’ll be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

New scooter

Glenn was very pleasant and helpful. He explained and demonstrated clearly how to use the new scooter. Would recommend Monarch Mobility.

12 settembre 2025
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Risposta di Monarch Mobility

Thank you for your kind review. We’re so pleased to hear that Glenn provided such clear and helpful guidance when demonstrating your new scooter. We really appreciate your recommendation and will be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Glenn gave us a demonstration

Glenn gave us a demonstration, gave clear and thorough instructions and advice on do's and don'ts of how to use the power wheelchair. He was able to answer all of our questions. We found him to be friendly and professional in everything he said. Would recommend Monarch to friends, family and others.

9 settembre 2025
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Risposta di Monarch Mobility

Thank you for your excellent review. We’re delighted to hear that Glenn provided such a clear and thorough demonstration, answering all your questions and offering helpful advice. It’s great to know you found him both friendly and professional. We truly appreciate your recommendation and kind words.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

The kid man

The gentleman was very informative and understanding. He was very polite. All round brilliant experience

8 settembre 2025
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Risposta di Monarch Mobility

Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience and that our representative was informative, understanding, and polite throughout. We really appreciate your feedback and kind words.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Excellent service and great advice at…

Excellent service and great advice at the store on Boothtown Road Halifax

5 settembre 2025
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Risposta di Monarch Mobility

Thank you for your great feedback. We’re delighted to hear you received excellent service and helpful advice from our team at the Showroom. Your kind words are very much appreciated.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Glen came to demonstrate the scooter…

Glen came to demonstrate the scooter and he was very helpful he explained everything to me and I would highly recommend him.

5 settembre 2025
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Risposta di Monarch Mobility

Thank you for your kind review. We’re so pleased to hear that Glenn was helpful and took the time to explain everything clearly during your scooter demonstration. We really appreciate your recommendation and will be sure to share your feedback with him.

Kind Regards,
The Monarch Mobility Team

Valutata 5 stelle su 5

Wonderful gentleman explained…

Wonderful gentleman explained everything I needed to know about my delivery of new Genie AUTO Scooter. Really helpful. Gave me some tips I wasn't aware of in general about charging the battery. Great Scooter. Great Company. Very pleased with the help I got from Mr Jones. Lovely Gentleman. Company is lucky to have him. He's a credit to the Company.

3 settembre 2025
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Risposta di Monarch Mobility

Thank you for the lovely review! We’re so glad you’re enjoying your new Genie Auto. We will pass your kind words on to Martin!

Valutata 1 stelle su 5

Don’t buy poor back up

They may be great at selling you a Scooter but try and get an engineer for a fault no one can give a straight answer why you just can’t book an engineer and local agents can’t help as only monarch seem to have access to parts for a scooter just over a year old. Sorry I purchased from them

22 agosto 2025
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Risposta di Monarch Mobility

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We aim to provide reliable support for all our customers, and it’s concerning to hear that you’ve had difficulty arranging for an engineer and accessing parts.

Unfortunately, we’re unable to locate your details in our customer database, so we’d really appreciate it if you could contact us directly at 01422 323888 with your order information.

Your satisfaction is important to us, and we’d welcome the opportunity to make things right.

Kind regards,
Monarch Mobility Ltd

Valutata 5 stelle su 5

Excellent service

Excellent service, Phil knows his stuff. Nothing was too much trouble

22 agosto 2025
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Risposta di Monarch Mobility

Thank you so much for your kind words! We're delighted to hear you received excellent service and that Phil was able to assist you so well — we'll be sure to pass on your feedback to him.

Valutata 5 stelle su 5

wonderful service and great product

wonderful service and great product

21 agosto 2025
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Risposta di Monarch Mobility

Thank you for your lovely feedback! We're so pleased to hear that you're happy with both the service and the product. It means a lot to us.

If there's anything else we can help with in the future, please don’t hesitate to get in touch.

Valutata 5 stelle su 5

Glenn came to help me decide which…

Glenn came to help me decide which scooter suited me best. At no time was I pressurised. Very friendly, polite, respectful and helpful.
The company as a whole is going beyond to help me get my scooter for my holidays. First class all around

15 agosto 2025
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Risposta di Monarch Mobility

Many thanks for your feedback. I will ensure it is shared with Glenn! Enjoy your holidays.

Valutata 5 stelle su 5

So easy to arrange a demonstration.

So easy, I had a lovely professional guy come to my home with a scooter which I tested, he walked along side me guiding me with clear instructions about safety.
I would highly recommend monarch mobility to family and friends.
5* service.

13 agosto 2025
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Risposta di Monarch Mobility

Thank you for your feedback! I will ensure it is passed onto Martin. Enjoy your new scooter!

Valutata 5 stelle su 5

This is our second mobility scooter…

This is our second mobility scooter from Monarch and once again the service was amazing. Dave arrived early and was a delightful man. Knowledgeable, and understood what type of scooter we needed. We’ve had a Mojo for four years but it was too heavy for me now. The Genie Ultra light is perfect and I was easily able to get it into the boot of my car. I look forward to many happy days out on Genie.

28 luglio 2025
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Valutata 5 stelle su 5

You need to buy from Monarch Boothtown!

I have had a scooter before and wanted to upgrade. The staff were MORE than helpful. I had a slight issue with the new scooter and the after sales were second to none. I am actually in awe of their prompt customer service. I have no hesitation in recommending them for any of the things they provide. I would be totally confident buying anything from them!

23 luglio 2025
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Valutata 5 stelle su 5

Came to help out with a monarch scooter…

Came to help out with a monarch scooter , solved the problem however was able to help further with advising helping me to purchase a scooter much more suited for my needs
The sales person, Dave, extremely helpful, friendly, knowledgeable would highly recommend

23 luglio 2025
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Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

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