I ordered the soho coffee table, it said on the site at the time that the product would be shipped in 3 days. I waited for a week, received an email saying product is backordered and it would take 6 w... Leggi di più
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Well well, long story short: Purchased :coffee table Product is looking good, but not sturdy, got a damaged product though, it was not replaced.I am still waiting, May be I file a complaint w... Leggi di più
We bought chairs that fell apart after about 6 months. They are poor quality. Rather than send a different style chair that appears to be sturdier (they cost less than our original purchase) they will... Leggi di più
We purchased the triangle walnut coffee table and it is beautiful. We love how it adds to the mid-century modern look that we were going for. The order was processed promptly and the shipping was fast... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Modholic we’re committed to creating the most unique shopping experience possible. Our mission is to continue achieving complete customer satisfaction by providing affordable reproduction designs in high quality materials (leathers, fabric, metal, and wood) at fair prices. Our extensive selection and superior customer service coupled with the convenience of online shopping make it easier than ever before to find exactly what you want for your home and office.
Informazioni di contatto
170 Westfield Ave W, 07204, Roselle Park, Stati Uniti
- modholic.com
3,2
Nella media
215 recensioni
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Response to Modholic’s response
I have written a review of the Modholic below. Even their reply is misleading, same as other statements made there regarding their service. Read reviews on their service at Yelp to confirm my experience.
1. I purchased a table over the thanksgiving sale in late November 2022. The company was closed until AFTER the Thanksgiving weekend. I paid $50 online for regular delivery but wasn’t able to inquire regarding white glove service until after the holiday weekend. At that time I paid AN EXTRA $100, total of $150, for white glove service. They have absolutely NOT given me any “ vacation hold”. It took almost 3 weeks to set up a mutually agreed delivery, and in fact the delivery service threatened a charge for a vacation hold if I couldn’t keep their date (December 19). The delivery coordinator advised me that deliveries are “ not at my convenience “ but as determined by them. Though luck.
2. It is Modholic’s responsibility to properly instruct THEIR White glove delivery choice to ask customers to clear away or leave behind the packing. The burden is NOT on the customer.
3. Their refusal to get a supervisor on the phone with me and absolute inflexibility to accept PROFESSIONAL repackaging at MY cost w a moving or shipping company shows the attitude of their customer service. Tough luck again dealing with them.
4. As such, the last paragraph about contacting them for further help is meaningless. I HAVE tried to resolve this BEFORE writing my reviews and no one was there “ happy to help”. The opposite it true.
Once you paid this company, good luck trying to work out any potential problem with them. Banging your head against the wall is more pleasant.
PPS. Modholic’s latest response is yet again simply misstating the facts. I have not ordered an item and immediately put on vacation hold, rather paid their regular shipping fee of $50 and upgraded it to white glove delivery with an additional $100, then spent many hours over many days trying to time a delivery “at the convenience of their delivery team”, as told to me by the delivery coordinator. See Yelp for reviews with people having exactly the same type of problems.
Modholic hires the delivery team but seems they don’t care to assure that the customers don’t run into unpleasant situations when the white glove service, without asking, clears out the packaging. The delivery team should be instructed to ask what to do with the packaging materials, not clear them out without a word.
With the packaging excuse, Modholic simply refuses the refund, as they prefer to keep the money, and doesn’t accept a paid-for-by-the-customer professional packaging as offered by me. Even though they insist on the original packaging for safe transport, they won’t even consider a paid for pro job and judge the safe delivery of the item after arrival. They are unnegotiable because they are intent on not having to refund any money.
They are not willing to put a supervisor on the line to discuss. And keep making responses which are far removed from reality.
There is no one to help you at this company. If you have an issue, either give up or go public like I am doing, including the BBB, and dispute with the cc company. Otherwise, there is No cooperation or help no matter what their canned response lines say. Buyer beware.
27 febbraio 2023
Non scritta su invito
Risposta di Modholic
We sincerely apologize if we failed to meet your expectations in anyway. We can see that you made the purchase on 11/25/2022 with a vacation hold service paying additional $50. Upon on your request the service level is upgraded to White glove(room of choice delivery + assembly + debris removal) & Modholic upgraded the service level charging $100 only instead of $150.
As on ongoing effort to improve customer experience with us we made the following changes in January.
* Vacation hold fee $50 is offered free of cost. We will hold the inventory in our facility at no charge until further notice from customers.
* Lowered the White Glove Service fee from $150 to $125.
* Increased the return window from 30 Days to 100 Days.
Regarding the cancellation request :
We request customers to contact us before the order leaves our warehouse. We will not be able to cancel any order that leaves our facility we're obligated to pay back & forth expensive shipping costs to retrieve the goods shipped. By the time we received your request to cancel the order it was too late as the order already shipped from Modholic and the same was explained to you over the phone by our customer service.
Regarding Return window issue:
With reference to your purchase date & the date we delivered the order to your door, the return window is supposed to expire 1/19/2023. Modholic honored the return request even though we received the request a month after the return window expired. Kindly check your shipment confirmation email we sent to you on 11/28/2022 to find the return policy mentioned on it.
Modholic will not accept any return without the original packaging as mentioned in our policy & shipment confirmation email sent to you. As a part of white glove delivery service the carrier will remove debris under the supervision or presence of the customer after the inspection & assembly of product. It is customers responsibility to retain the packaging from the carrier in case if a return should be necessary hence we request you to not make us liable for it.
Modholic wishes to provide happy customer experience & we do everything in our power to resolve issues inline to our store policies. We hope you will reassess everything considering the information provided above & understand that innocence of Modholic in the complication. Incase of any further clarifications in this matter kindly contact us during normal business hours. We will be glad to assist you.
Best Regards
Modholic Grievance Redressal Team
We are so happy with our Modholic Tulip Chairs
We are so happy with our Modholic Tulip chairs... My husband has been asking for these types of chairs for at least 6 - 7 months. Our kitchen niche is very limited on space, and to complement our indoor grow system he really wanted these exact chairs with a blue cushion he had seen online. We looked everywhere, they are so expensive and one store was out of business that we tried to buy from. I found Modholic, and the chairs in white were a great compromise and look amazing! Better in my opinion… They are sturdy with a metal base, I love the fact that they swivel completely around. As a designer, my husband was very impressed with the design/sturdiness and comfort of the chairs. Very easy to clean, fitting very nicely in a small space and they were the best price we have seen! We really feel that we scored on this purchase and are now eating at the table every night! Paula & Rob F.
24 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Barcelona Chairs
I ordered two Pavilion Chairs (aka Barcelona Chair replicas) from Modholic as well as a triangle coffee table. Delivery was super fast, everything was very well packaged and items were beautiful. All items were high quality and exactly same as on their website. It is great to have the luxury design feeling for fraction of the original price. I highly recommend them.
24 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
I absolutely love my table I…
I absolutely love my table I received!!! Great and fast shipping!!!
20 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
A very good table
We are very satisfied with quality and price of this product. It arrived timely, and although we use it every day it is still in very good shape after 6 months.
24 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Amazing quality
Amazing quality, great prices for what you get. Fast shipment. A great place to shop.
19 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Great little set!
I love this set, it’s retro and really cute in my space. Very sturdy, seems well made. Very happy with this purchase.
19 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Our FAVORITE table !!
The price for this TULIP table made our experience so easy to afford! The table was delivered on time and it took me 10 minutes to attach top to base - so very easy
19 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Good company and BEAUTIFUL dining set
I very much enjoyed working with Modholic on my recent order for a tulip dining table and chairs. From start to finish it has been a good experience. Delivery & assembly went very smoothly and I totally love my new dining set!
20 settembre 2022
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Good quality
I bought a dining chair and was impressed by the excellent quality. Shipping was very fast. Will purchase from Modholic again.
27 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Modern Coffee Table
I purchased a modem coffee table from Modholic and looks great in our living room!! The quality is top notch and it was extremely easy to assemble. I would highly recommend Modholic.
17 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Beautiful chairs
Beautiful chairs! Match my dining table perfectly.
17 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
I purchased a beautiful dinning table…
I purchased a beautiful dinning table set in Gray and i am loving my comfortable beautiful set. Great customer service and great delivery service fast easy. Thank you to all involved parties.
15 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Great products and Service
Great products, great quality, great prices. I have purchased a few items from them over the years and have always received excellent customer service and prompt delivery.
30 dicembre 2022
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Bought a table from this store
Bought a table from this store. Delivery was fast. Sturdy table. Very fashionable.
15 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Great experience!
Ordered a table that arrived quickly and looks great! Thrilled with the product and the customer service.
10 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Bought a counter stool to match another…
Bought a counter stool to match another purchased from them in the past. Arrived very quickly and is super well made. Very happy!
19 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Excellent products and service
Excellent quality products and impressive customer service (on phone and online chat). Purchased a stunning table, complemented by everyone who sees it. Wanted to put some large books on top but it’s so beautiful I’ve left it bare for now!
30 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Trustworthy company
Trustworthy company. Ordered a noguchi coffee table and received it
5 febbraio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
Great customer service!
Great customer service. Had an issue with shipping and it was taken care of immediately. Chairs are great quality and exactly as described!
6 gennaio 2023
Non scritta su invito
Risposta di Modholic
Thank you for taking the time to provide this review. We pride ourselves on customer service excellence and the quality workmanship that goes into each piece of furniture. We are very pleased knowing that you are completely satisfied with our product and the level of service received and look forward to meeting your furniture needs now and in the future.
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