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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I don't have a printer and urgently needed to send a Confidential letter so thought I'd try Modernmail. Not sure on what sort of service I would receive I uploaded my letter on a Sunday, it was posted... Leggi di più

Valutata 5 stelle su 5

Super easy to use, saves me huge amount of time and a bit of money. But more so the time - especially for those of us who live abroad but need to communicate with Government agencies. No more waiting... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Update: I had a pretty bad first experience but since then they have been really helpful dealing with RoyalMail's idiocy. RoyalMail otoh seem to be incapable of delivering letters in any sort of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing service in every sense. I needed to send urgent documents, and they processed my order and shipped the item in no time. On top of that, when Royal Mail didn’t update the tracking and I worried... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di stampa digitale

Scritti dall'azienda

ModernMail is an easy, online mailing service allowing customers to upload online letters - and have them sent physically. No printer, stamps or envelopes needed!


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

70 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Urgent letter without a printer

I don't have a printer and urgently needed to send a Confidential letter so thought I'd try Modernmail. Not sure on what sort of service I would receive I uploaded my letter on a Sunday, it was posted the following morning and delivered the next day at a very reasonable price with several postal options. A 5 star service throughout and I will definitely use this service again

11 aprile 2026
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Valutata 5 stelle su 5

Super easy to use

Super easy to use, saves me huge amount of time and a bit of money. But more so the time - especially for those of us who live abroad but need to communicate with Government agencies. No more waiting “10-12 working days” posting critical letters back. Brilliant service!

5 maggio 2026
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Risposta di Modernmail

Thank you very much for the positive review! It's much appreciated.

Valutata 5 stelle su 5

Reliable service!

I’ve used this service a number of times and it’s extremely reliable, exactly what I asked for and I would absolutely recommend it!

1 maggio 2026
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Risposta di Modernmail

Thank you for taking the time to leave us a review, and we're glad you're happy with our service!

Valutata 5 stelle su 5

Fantastic service, highly recommended

Incredible service and will use often. Highly recommended. Rebecca there is fab. Great customer services there and really, a breath of fresh air. Thank you again

James

17 marzo 2026
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Risposta di Modernmail

Thank you James for your kind review!

Valutata 5 stelle su 5

A lifesaver from the North

A lifesaver from the North - could not be any easier posted within an hour of payment. Many thanks.

5 marzo 2026
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Thank you for taking the time to write us a review, and you're welcome!

Valutata 5 stelle su 5

Great service. Less headaches

Like someone else on here said, I work abroad so ModernMail has saved me a huge admin task of doing this myself. I used the Special Delivery service and it was received by the party the next day. Great service thank you.

24 febbraio 2026
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Thank you Billy for your review, we appreciate it!

Valutata 5 stelle su 5

Excellent service

Absolutely fantastic service from ModernMail. The whole process was simple and hassle‑free – I just uploaded my document, added the recipient details, and they handled the printing and posting for me. The website is clear and easy to use, with everything laid out in a very straightforward way.
What impressed me most was the speed and reliability of the service, along with the reassurance that my letter would be printed and sent within a short timeframe. This has saved me time, money, and the inconvenience of going to the post office, which is exactly what I was looking for.
I’m very satisfied with ModernMail and will definitely be using them again for future letters. Highly recommended for anyone who wants an efficient, affordable way to send physical mail online.

27 febbraio 2026
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Thank you very much for your review Said, we're happy to have you as a customer!

Valutata 5 stelle su 5

Saves me a trip to the post office

Saves me a trip to the post office, I used to go every week and now I don’t have to! Very reliable and helpful when I had a question about stapling documents together. Would recommend ModernMail. Thanks!!

24 febbraio 2026
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Thank you Rebecca for your kind review, it's much appreciated. We're glad we can save you the trip!

Valutata 4 stelle su 5

Bad first experience, must improved.

Update:
I had a pretty bad first experience but since then they have been really helpful dealing with RoyalMail's idiocy.
RoyalMail otoh seem to be incapable of delivering letters in any sort of reliable fashion.

I paid for a signed delivery of a letter. It was never delivered, ModernMail simply ignores me. I don't seem to have proof of postage so I can't contact RoyalMail and ModernMail simply couldnt' care less.

Updated stars to reflect that after I posted this review they did fix the situation (you can see their response). Better than nothing but still was an overall bad experience.

2 febbraio 2026
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Risposta di Modernmail

Hi JJ,

I’m really sorry this was your experience. You’re right to have felt frustrated, especially after waiting for a reply.

To clarify what happened: you placed two orders with us, both sent via Royal Mail Signed For. Both items were printed and collected by Royal Mail on the same day as ordering. One item has been marked as delivered. The second shows as “We’ve got it” on Royal Mail’s tracking (which means it has yet to be scanned on receipt of a signature).

Our service involves printing your letter, preparing it, and handing it directly to Royal Mail with the selected postage. In this case, that was done correctly and proof of postage was obtained on the day of dispatch. Once an item is handed over, the physical delivery process is managed by Royal Mail and unfortunately sits outside of our control.

With Signed For letters, tracking only updates when a signature is captured. Large organisations often accept post in bulk without signing individual items, which can result in tracking not progressing even if delivery has been made. While this is a limitation of the Signed For service itself, we completely understand how concerning that can be from a customer’s perspective.

Where we did fall short was in missing your earlier message due to an issue during an email system upgrade. That delay in communication is entirely on us, and we’re genuinely sorry for that.

As soon as we became aware, we personally reviewed your case, provided proof of postage, issued a full refund at our own expense, and offered to resend the letter via upgraded Special Delivery at no cost. This is the usual process we offer to customers whom have the issue of the tracking page not updating.

We absolutely do care about our customers’ experience, even when delivery issues are outside our direct control, and we always aim to resolve matters fairly.

If you or any customer ever needs urgent assistance, we’re also available by phone Monday–Friday on +44 7392 817702 in addition to email support.

Thank you again for your feedback, and I’m sorry that your overall experience wasn’t a better one.

Rebecca
Modern Mail

Valutata 5 stelle su 5

Used these 4 different times

Used these 4 different times. Never had a problem. Always reached it's destination. Cheaper than buying a printer, ink etc... Will continue to use.

15 febbraio 2026
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Risposta di Modernmail

Thank you for your kind review Ben! We're happy to have you as a customer.

Valutata 5 stelle su 5

can’t recommend Modernmail highly…

can’t recommend Modernmail highly enough, especially Alexander, who provided truly fantastic service from start to finish.

We needed to organise important documents to be printed and posted urgently, and as we’re living in Spain, getting time-sensitive paperwork handled correctly can be stressful and difficult. Alexander made the whole process completely painless.

He was extremely attentive, professional, and efficient, kept us informed throughout, and was always available to answer questions. The documents were sent out quickly, accurately, and exactly as required. The whole process was fast, smooth, and very competitively priced.

This is actually the second time we’ve used Modernmail, and once again the service was A1. Reliable, responsive, and trustworthy — exactly what you want when dealing with important legal documents.

We would definitely use this company again and wouldn’t hesitate to recommend Alexander and Modernmail to friends, family, or anyone who needs a dependable service.

3 febbraio 2026
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Risposta di Modernmail

Hi Gary,

Thank you so much for taking the time to leave such a thoughtful review, it really means a lot to us.

We’re delighted to hear that Alexander was able to make the process smooth and stress-free, especially with time-sensitive documents from abroad. Providing clear communication, fast turnaround, and dependable service is exactly what we aim for, so it’s wonderful to know this came through.

We truly appreciate your continued trust in us, and we’re grateful for your recommendation. If we can ever help again in the future, please don’t hesitate to reach out.

Thanks again for choosing ModernMail! it was a pleasure supporting you.

Valutata 5 stelle su 5

I just had my car scrapped

I just had my car scrapped, but lost the VC5 so DVLS only need a letter. I was thinking Oh no! i have no printer. I have to handwrite it, take a drive to get an envelope and stamp and put it in the postbox. But I realised it was 2026, got ChatGPT to make the PDF and sent it my modernmail. Slightly more expensive than posting by hand but actually not when you consider the saving in labour and transport.

9 gennaio 2026
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Thank you Dave for your kind review, we appreciate it!

Valutata 5 stelle su 5

Excellent

Excellent, have used this twice now and it is far superior to the other online mail providers. Much less fields to fill in and a PayPal option as well... great!

8 gennaio 2026
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Thank you Austen for taking the time to leave us a review, we hope to help you again soon!

Valutata 5 stelle su 5

Fast and great service.

Great service to use if your printer packs up or you are simply away from it.

5 gennaio 2026
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Risposta di Modernmail

Thank you for your kind review, and taking the time!

Valutata 5 stelle su 5

Amazing service from Rebecca

Amazing service in every sense. I needed to send urgent documents, and they processed my order and shipped the item in no time. On top of that, when Royal Mail didn’t update the tracking and I worried the mail might be lost, I asked about resending it at my own expense. Modernmail were not only highly professional but also incredibly kind to they resent the mail and covered the cost themselves to reassure me about the delivery. I can’t recommend them enough; they truly made my day.

12 dicembre 2025
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Risposta di Modernmail

Thank you for your kind words Joseph! We’re delighted to hear that Rebecca and the team could help you. Your feedback truly means a lot to us, and we’re so pleased we could make your day a little easier.

Valutata 5 stelle su 5

Outstanding and the Reviews here honestly help!

Using this service for the first time was really helpful, especially since my printer decided to jam permanently and I needed an alternative. It also gave me confidence knowing the company had strong reviews.

What truly stood out was how I accidentally ruined my order and contacted them straight away once I realised. They corrected it quickly and even sent the order through sooner than expected. I am genuinely grateful for how fast and professional the whole process was. I often worry about slow responses from companies because customer service has changed so much since COVID. Even with the shift in how many businesses communicate, Modermail handled everything incredibly well and far exceeded my expectations. Thank you for the great service and please keep it up.

18 novembre 2025
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Thank you very much for taking the time to leave us a positive review Gabrielle. We're always more than happy to help our customers where needed.

Thanks again!

Valutata 5 stelle su 5

Worked as expected

Worked as expected. I had the option to courier documents from South America or use this service. SIgnificantly cheaper and worked well.

Thanks

14 settembre 2025
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Risposta di Modernmail

Thank you for taking the time to leave us a review, Justin! It's much appreciated, and we're happy to provide you a useful service.

Hope to help you again soon.

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