Purchase a Chloe bucket bag and Chloe Nama sneaker from this boutique. The items are authentic, quality and at a great price. Would repurchase.
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I was originally concerned about buying a designer purse from an online retailer. But the prices were excellent and the Prada purse I bought was authentic and new! They are very responsive on poshmark... Leggi di più
Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service respond... Leggi di più
Don't be hesitate to place your order from Modecraze. Fast response and always resolve your question/program if you encounter issues. I am super happy with my purchases.
Dettagli dell'azienda
Scritti dall'azienda
MODECRAZE is an online luxury marketplace offering an extensive selection of authentic, brand-new designer pieces sourced directly from established European retailers. Through these partnerships, we provide access to products from a wide range of leading fashion brands to customers worldwide. By working closely with our network of European boutiques, we are able to offer exclusive pricing—typically 20% to 60% below traditional retail—on both current and past-season collections. Today, MODECRAZE continues to grow as a trusted destination for luxury fashion. Led by a small team of female founders, the company takes a straightforward approach to luxury retail, focused on authenticity, fair pricing, and a reliable customer experience.
Informazioni di contatto
Stati Uniti
- customercare@modecraze.com
- modecraze.com
4,6
Eccellente
169 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Perfect shipping timing and bag exactly…
Perfect shipping timing and bag exactly as expected!
29 dicembre 2023
I bought bottega teen Jodie love 🥰
5 gennaio 2024
Great customer service
The customer service is very professional, responsive and quick.
2 gennaio 2024
I love shopping at Modecraze
I love shopping at Modecraze! Everything is authentic, the customer service is outstanding and fast shipping! Ivv be wouldn’t shop anywhere else!
2 gennaio 2024
Great Experience
Fast shipping, great price! So happy with this order. Definitely recommend.
4 dicembre 2023
Designer Goods at an Excellent Price
Wonderful place to buy designer goods at a great price (lower than Fashionphile or Rebag for my purse and it's brand new). I initially reached out to inquire about an item and customer service responded the same day, going above and beyond in their answer. After I ordered, the item was quickly shipped and arrived within 2 days (I am in CA). Definitely would recommend and would buy from again. They also provide a discount if you follow them on Instagram!
24 novembre 2023
My Manolo Boots
OMGGGGGG! I just received my Manolo Blahnik boots! They are gorgeous! The packaging was perfect! I am obsessed! Customer service was beyond amazing! How did I not know about this site before! Definitely purchase again and recommend to all my friends! Thank you, Liz
22 novembre 2023
Non scritta su invito
I’m very surprised not more people know…
I’m very surprised not more people know about Modecraze! The whole process was professional, fast and easy! Not to mention great pricing!
9 novembre 2023
Had a good experience purchasing from…
Had a good experience purchasing from this site.
6 novembre 2023
My favorite website for luxury bags
My favorite website for authentic luxury bags in a brand new condition at a discounted price. Like how?? And they update their inventory every few weeks!
1 novembre 2023
Luxury minus the luxurious price
I like my bag, it was what i was expecting. Delivery was not so bad, 3 days i think. Hope to find more of the brands i like.
23 ottobre 2023
Love my bag thanks!
10 ottobre 2023
Non scritta su invito
Amazing customer service and purchase.
19 ottobre 2023
Horrible Policies and Support
Bought a pair of shoes for my wife at nearly $1k. The first time my wife wore them, the back strap detached. It was clearly a manufacturing defect. Contacted Modecraze and was told I had 3 days from the delivery date to report defects. This was a gift and that is a crazy restriction to impose on customers. Horrible service and policies. Do not buy from this company.
12 ottobre 2023
Non scritta su invito
Risposta di Modecraze
Dear Ricky,
We would like to extend our sincere apologies for the inconvenience you have experienced with the purchase of the shoes. We value your feedback and would like to address your concerns.
Upon reviewing your case, we have found that the shoes were purchased more than 1 month ago, and during that time, you did not report any issues with the product.
It is essential to note that the shoes were shipped to you in impeccable and new condition, as we take great care to deliver high-quality designer products to our valued customers. Unfortunately, since more than a month has elapsed since the purchase and the fact that the shoes have been worn and have sustained damage, we regret to inform you that we cannot accept a return for this particular product.
If there is anything else we can do to help or if you have any further questions, please feel free to let us know. Your feedback is valuable to us, and we remain committed to ensuring your satisfaction with our products and services.
Thank you for your understanding, and we hope for the opportunity to serve you better in the future.
Had smooth experience
Had smooth experience! Easy transaction and the price was unbeatable. Also very fast delivery from Italy! Will definitely shop again!
13 ottobre 2023
Non scritta su invito
It’s my first purchase from Modecraze
It’s my first purchase from Modecraze. The bag arrived super quickly, authentic, and good commutation from the customer service. Love my new bag! Will definitely purchase again
12 ottobre 2023
Non scritta su invito
Do not make luxury purchases from Modecraze!
Buyer Beware! Do not become a victim to this retailer of faulty high-end items like I did!
I emailed Modecraze a week after placing my YSL handbag order inquiring when the bag would ship as I was going out of town, which is why I had to reroute the package to Walgreens for pickup. I didn‘t get the package until 1 week after delivery as I was out of town. Of course, I snipped off the tag. I had NO intention of sending it back. I didn't realize Modecraze sent out faulty products and it would be something that I need to be concerned with. The bag has a residue on it, it's not as though I scratched the surface of it, you can clearly see it’s something ON TOP of the pink leather. The residue is inside the same handle where it appears on the outside of the bag handle too. I pulled the side of the handle open and noticed the white marking which lays flat against the bag, not exposed without pulling it away from the bag. The other handles do not have any white residue inside them. I have many designer bags and they often come with little spots of glue on them because they are handmade, but this is something more. I only asked for a replacement they refused to help me.
13 ottobre 2023
Non scritta su invito
Risposta di Modecraze
Dear Tracey,
We want to emphasize that, before shipping our items, we perform comprehensive quality inspections and capture detailed photographs to verify their condition.
Regarding your concern about the handbag, we meticulously reviewed the images taken on the shipping day, clearly indicating its impeccable condition. These images were also included in our previous communication with you. Furthermore, in your initial email, you mentioned using a cleaning solution on the bag, which might have been at your own risk and could have affected the bag's color coating.
It's crucial to mention that our policy requires reporting any issues with the received product within 3 days of the delivery date. Our records confirm the package's delivery and signature on September 30th. Unfortunately, your contact falls outside both the 3-day reporting window and our Returns Policy period.
In addition, we observed the removal of the security tag on the bag, an integral part of our quality control process. Considering the information provided and the bag's pristine condition upon shipping, we were unable to offer further assistance. Unfortunately, we do not accept used products, damaged products, products with the security tag removed, or return requests outside of our return window.
We understand your desire for a replacement, and we genuinely wish we could accommodate your request. However, we maintain specific policies and quality assurance measures.
Thank you for your understanding.
Legit item
I was frustrated due to package delayed and modecraze went above and beyond to get the issue fixed by keep updating and reaching out to me proffesionally. Not to mention, the purse is legit, well packed! I will definitely buy again
28 settembre 2023
Risposta di Modecraze
Dear Jenny,
We have contacted FedEx, and they have provided confirmation that the shipment is en route to a designated pick-up location. It is anticipated to arrive at its destination by tomorrow.
We sincerely apologize for the delay in the shipping process. Please understand that, regrettably, shipping delays can happen, and many times, they are beyond our control.
We genuinely appreciate your patience during this time.
Please do not hesitate to contact us if you have any further questions or concerns.
We are here to help.
Warm regards,
Modecraze Customer Care
Great experience
Great experience. The bag is perfect and customer service was amazing!
29 settembre 2023
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