Habe einige Brillen bei Mister Spex in den letzten Jahren gekauft und hatte bisher nie Problem! Die Brillen waren immer in guter Qualität und der Partner Optiker in der Nähe ist auch super ! Ich kann... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I purchase all my spex from this company. Great range, online try-before-you-buy or try at home are great tools. Recently made an error in lens specification but they changed them with no quibble desp... Leggi di più
Defekte Sonnenbrille Safilo: Nach nur 6 KW ist der Bügel meiner 58€ Safilo Sonnenbrille ohne Fremdeinwirkung gebrochen. Gesetzliche Gewährleistung wurde vom Verkäufer im Store Essen unfreundlich a... Leggi di più
L'azienda ha risposto
Good website; clear navigation; very good choice of frames. Glasses received are excellent quality, and with a (surprise!) spare part of lenses. Slight drawback was having to interpret my prescripti... Leggi di più
Dettagli dell'azienda
Informazioni su Mister Spex
Scritti dall'azienda
WHAT DRIVES US
We are establishing a new way of buying glasses that is in keeping with the times. Greater choice and better, transparent prices in an easy, intuitive process. Today’s way to buy eyewear. ______________________________ OUR PROMISE
At Mister Spex, product quality has top priority. In all our processes, from purchasing to dispatch, we therefore pay attention to ensuring due care, accuracy, quality craftsmanship and expert partners. The result is excellent quality at low prices. ______________________________ HIGH QUALITY FRAMES
We purchase original products only and obtain our frames from all the major manufacturers. We also produce our own high quality, attractively priced brand. Our online shop currently offers more than 7,000 models of glasses and sunglasses from more than 70 brand names, including Ray-Ban, Boss Orange, Prada and Tom Ford. We have all frames in stock and they are therefore ready for immediate dispatch. ______________________________ TOP BRAND AND LENS QUALITY
We have all spectacle lenses custom-made for you in Germany. To do so, we work in partnership with world-leading lens manufacturers, including SEIKO Optical, Hoya Lens Deutschland and Essilor. ______________________________ PERSONAL SERVICE AND EXPERT ADVICE
One of our company’s basic principles is to ensure your satisfaction. Our customer service team has qualified opticians and experienced customer advisors to help you with your eyewear purchase, providing support free of charge via our hotline and by e-mail.
We are establishing a new way of buying glasses that is in keeping with the times. Greater choice and better, transparent prices in an easy, intuitive process. Today’s way to buy eyewear. ______________________________ OUR PROMISE
At Mister Spex, product quality has top priority. In all our processes, from purchasing to dispatch, we therefore pay attention to ensuring due care, accuracy, quality craftsmanship and expert partners. The result is excellent quality at low prices. ______________________________ HIGH QUALITY FRAMES
We purchase original products only and obtain our frames from all the major manufacturers. We also produce our own high quality, attractively priced brand. Our online shop currently offers more than 7,000 models of glasses and sunglasses from more than 70 brand names, including Ray-Ban, Boss Orange, Prada and Tom Ford. We have all frames in stock and they are therefore ready for immediate dispatch. ______________________________ TOP BRAND AND LENS QUALITY
We have all spectacle lenses custom-made for you in Germany. To do so, we work in partnership with world-leading lens manufacturers, including SEIKO Optical, Hoya Lens Deutschland and Essilor. ______________________________ PERSONAL SERVICE AND EXPERT ADVICE
One of our company’s basic principles is to ensure your satisfaction. Our customer service team has qualified opticians and experienced customer advisors to help you with your eyewear purchase, providing support free of charge via our hotline and by e-mail.
Informazioni di contatto
Hermann-Blankenstein-Str. 24, D-10249, Berlin, Germania
- 0044 (0)800 472 5457
- misterspex.co.uk
3,6
Nella media
7K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Very good minus one issue.
The Ralph Lauren prescription glasses that I ordered were perfect and my prescription was accurate, I got a 20% off code which I used and the price after that was extremely competitive. I even added Lotus coating (water resistance) for only £14 extra which was good. The clear lenses came with scratch resistant, anti-reflective coating as standard, and UV coating as standard (this is quite rare, UV coating isn’t offered by most opticians as standard on regular specs). Delivery was quick and came with a branded leather case. Later I also ordered Ralph Lauren prescription sunglasses, these were a great price too and again came with all the lens perks (I went for the green lenses, really nice! I didn’t opt for Lotus coating on these though as wasn’t as crucial for sunglasses), only issue is the frame had a mark on it and one lens was slightly ill-fitting, so I returned for a replacement, the replacement was fine but returns take forever to process as they get sent back to Germany so waited over 3 weeks for my refund (Hence 4 star review). Customer service is very helpful and pleasant though.
2 aprile 2025
Non scritta su invito
Fab service and quick delivery to the UK
1 luglio 2025
Oakley glasses order
Easy to order, efficient service, good support when I raised a query.
Good overall price
3 luglio 2025
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Tried to order frames to try at home…
Thanks to Mister Spex for your kind response. It does say on your website that customers can message you but there is nothing on there that enables that. Not even an email address. I can't communicate on the phone due to short term memory. I'm interested in buying your glasses but can't seem to get any further than your robot.
7 luglio 2025
Non scritta su invito
Risposta di Mister Spex
Hello Kathryn,
Thank you for taking the time to rate us here on Trustpilot.
We regret that we were apparently not able to fully convince you.
Unfortunately, your review does not contain any further information, so we are unable to process your feedback appropriately.
If you would like to address your concerns to us again, please contact our customer service team.
We look forward to your call.
We apologise for any inconvenience caused and wish you a pleasant day.
With kind regards from Berlin,
your Mister Spex Team
Glasses were never delivered
Glasses were never delivered. Royal Mail said Mister Spex didn't provide a clear delivery address. I've been charged for the glasses, haven't received them and Mister Spex customer service is non existent.
2 luglio 2025
Non scritta su invito
Risposta di Mister Spex
Dear Ross,
thank you for your review.
We have gladly checked your order and found that you have already contacted our customer service.
As soon as we have received the return we will refund your money.
We apologize for the inconvenience caused and wish you a pleasant day.
Kind regards from Berlin,
Your Mister Spex team
Uncontactable, £300+ owing
They have charged me hundreds for returned items, not sent the order I actually made (despite my online account correctly showing the order status), and the online and telephone chat just close every time I try to contact them. I’m currently 100s down with no apparent means of remedy. There is no support email address.
19 giugno 2025
Non scritta su invito
Risposta di Mister Spex
Dear Paul,
thank you for your review.
We have gladly checked your order and found that we have already made the refund to your original payment method.
We apologize for the delay and the inconvenience caused and wish you a pleasant day.
Kind regards from Berlin,
Your Mister Spex team
great products and prices to match…
great products and prices to match excellent communication
15 giugno 2025
Great choice and value
Great choice and value. Delivery and communication throughout spot on. Have used a few times now and wouldn't hesitate to use again.
19 giugno 2025
Great product excellent value for money…
Great product excellent value for money plus came earlier than expected
27 giugno 2025
Nie wieder MisterSpe
Habe einige Brillen dort gekauft. Aber diesmal war es die letzte. Es ist jetzt das dritte Mal vorgekommen, dass die Brille falsch verglast wurde (komplett falsche Werte).
Zweimal bei mir, einmal bei meiner Frau.
Der Aufwand, wieder dahin zu fahren, zu reklamieren und und ist immer ätzend.
Nach Nachfrage, ob man dafür eine Entschädigung bekommt (weil, dritte Mal) bekommt man nur eine unpersönliche E-Mail, dass es dafür nichts gibt !!!!!
Hat meiner Meinung nichts mit Kundenfreundlichkeit zu tun.
Das man langjähriger Kunde ist, zählt nicht.
Daher werde ich hier nichts mehr kaufen.
Es gibt genug kundenfreundliche Optiker.....schade
26 giugno 2025
Non scritta su invito
Risposta di Mister Spex
Guten Tag lieber Kunde,
vielen Dank für deine Bewertung.
Es tut uns sehr leid, dass du mit unserem Service nicht zufrieden bist.
Leider können wir deine Bewertung keinem Auftrag zuordnen, sodass wir dein Feedback nicht sachdienlich verarbeiten können.
Für die entstandenen Unannehmlichkeiten bitten wir dich um Entschuldigung und wir wünschen dir noch einen schönen Tag.
Mit freundlichen Grüßen aus Berlin,
dein Mister Spex Team
Really good service
Really good service, glasses arrived quickly and it was good to be able to use the see how it looks function on the website. They were exactly what I was expecting. Would definitely use again.
26 giugno 2025
Contacts at Good Cost
Contacts at a good price albeit had to wait a little for shipping from Germany so took more than 7 days.
16 giugno 2025
Hassle free
20 giugno 2025
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