Mister Spex Recensioni 7.488

TrustScore 4 su 5

3,8

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Ich bin sehr enttäuscht vom Kundenservice. Ich habe einen Reparaturauftrag für eine Brille erstellt und wurde mehrfach zwischen Chat und Reparaturservice hin- und hergeschickt. Trotz übermittelter... Leggi di più

Valutata 5 stelle su 5

I purchase all my spex from this company. Great range, online try-before-you-buy or try at home are great tools. Recently made an error in lens specification but they changed them with no quibble desp... Leggi di più

Valutata 5 stelle su 5

Habe einige Brillen bei Mister Spex in den letzten Jahren gekauft und hatte bisher nie Problem! Die Brillen waren immer in guter Qualität und der Partner Optiker in der Nähe ist auch super ! Ich kann... Leggi di più

Valutata 4 stelle su 5

Good website; clear navigation; very good choice of frames. Glasses received are excellent quality, and with a (surprise!) spare part of lenses. Slight drawback was having to interpret my prescripti... Leggi di più

Dettagli dell'azienda

  1. Ottico
  2. Fornitore di lenti a contatto
  3. Grossista di occhiali
  4. Negozio di occhiali da sole

Informazioni su Mister Spex

Scritti dall'azienda

WHAT DRIVES US
We are establishing a new way of buying glasses that is in keeping with the times. Greater choice and better, transparent prices in an easy, intuitive process. Today’s way to buy eyewear. ______________________________ OUR PROMISE
At Mister Spex, product quality has top priority. In all our processes, from purchasing to dispatch, we therefore pay attention to ensuring due care, accuracy, quality craftsmanship and expert partners. The result is excellent quality at low prices. ______________________________ HIGH QUALITY FRAMES
We purchase original products only and obtain our frames from all the major manufacturers. We also produce our own high quality, attractively priced brand. Our online shop currently offers more than 7,000 models of glasses and sunglasses from more than 70 brand names, including Ray-Ban, Boss Orange, Prada and Tom Ford. We have all frames in stock and they are therefore ready for immediate dispatch. ______________________________ TOP BRAND AND LENS QUALITY
We have all spectacle lenses custom-made for you in Germany. To do so, we work in partnership with world-leading lens manufacturers, including SEIKO Optical, Hoya Lens Deutschland and Essilor. ______________________________ PERSONAL SERVICE AND EXPERT ADVICE
One of our company’s basic principles is to ensure your satisfaction. Our customer service team has qualified opticians and experienced customer advisors to help you with your eyewear purchase, providing support free of charge via our hotline and by e-mail.

Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

7488 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Slow + expensive

Terrible service. Takes ages to arrive and more expensive than others.

11 ottobre 2025
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Risposta di Mister Spex

Hello Elaine,

thank you for your honest feedback.

We’re sorry to hear that you experienced delays and found our pricing less competitive.
For the long delivery time and your impression of our service, we kindly ask for your understanding.
Your feedback is important and helps us improve.
If you still have questions or need support with a recent order, please contact our customer service. We’re available by phone or chat.
Best regards
Your Mister Spex Team

Valutata 1 stelle su 5

Did not receive lens

Did not receive lens. Still waiting a response from you.

3 ottobre 2025
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Risposta di Mister Spex

Dear customer,

thank you for your feedback.
We understand how important it is to receive your order promptly.
After reviewing your case, we saw that you already chatted with our customer service team this morning.
We hope your concern has been resolved during that conversation.
If you still need assistance, please don’t hesitate to reach out again.
We're here to help and always strive to provide the best possible service.

Kind regards from Berlin,
your Mister Spex Team

Valutata 5 stelle su 5

Really good company

Really good company. Managed to find something I wanted for half price. Arrived quickly within a week. Definitely would use again. Recommend.

26 settembre 2025
Valutata 4 stelle su 5

Very good choice of frames; excellent quality overall

Good website; clear navigation; very good choice of frames. Glasses received are excellent quality, and with a (surprise!) spare part of lenses.
Slight drawback was having to interpret my prescription, which was not in the same format as the input form - an upload would have been better from my inexpert pov.

29 settembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Overall very happy with my purchase…

Overall very happy with my purchase from Mister Spex. A good range of glasses/styles/sizes to choose from, especially the more narrower sizes.
Also the ability to try frames before you buy is good.
Ordering is easy.
Only a couple of points, main one being that due to the fact the glasses have to post from Germany, the timeframe is a bit slower. Also the lenses on my ordered glasses had smudges on them so had to be cleaned. If they had been professionally clean before being packed for shipment then it would have been spot on.
Would highly recommend Mister Spex though and shall certainly use then in the future 🙂

22 settembre 2025
Valutata 4 stelle su 5

Good glasses

Good glasses. Website virtual try on is really good. There was a delay in shipment, which was a little concerning. The box was worse for wear after delivery.

18 settembre 2025
Valutata 2 stelle su 5

Avoid the lotus effect add on

Glasses were fine, however I paid for lotus effect and within hours of wear they accumulated a lot of grease as my old glasses (without lotus effect would) when I addressed this with customer service they were unhelpful. Quite poor customer service who said to send the glasses back then. False advertising I’d say

25 settembre 2025
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Risposta di Mister Spex

Good day B Patel, and thank you for your honest feedback.
We sincerely apologize for the disappointing experience with the Lotus effect and our customer service. It is our goal that additional services like the Lotus effect deliver the expected benefits.
We take your comments regarding the grease buildup and the communication with our customer service very seriously. However, it is important to note that we are always happy to address and review customer complaints.
To do so, it is necessary to send the glasses in question back to us. This is the only way we can properly assess and resolve the issue.
If you have any further questions or need assistance, please feel free to contact our customer service. We are available by phone or chat.

Kind regards,
Your Mister Spex Team

Valutata 5 stelle su 5

Great Company

Quick delivery, even though it was shipped from the EU to the uk. Still quicker than Specsavers! Glasses fit really well and look great. All at a very favourable price. I'd definitely recommend Mister Spex.

12 settembre 2025
Valutata 1 stelle su 5

Ordered try at home

Ordered try at home, paid £1000 got glasses in 8 days, sent back with prescription - waited 2 weeks for refund for the unwanted frames. Then another 2.5 weeks for the glasses to arrive. One frame arm was broken and the other pair the box looked like it been dragged down a road.
And just to top of the service here - my prescriptions were wrong! Don’t use this company, they don’t tell you it’s in another country hence the delay in refund for hold and the time to send.

10 settembre 2025
Non scritta su invito
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Risposta di Mister Spex

Dear customer,

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you faced – from the delays with your refund and delivery to receiving damaged frames and even issues with your prescription. We completely understand how frustrating and disappointing that must have been for you.

Unfortunately, your experience does not reflect the level of service we want to provide. Your feedback is very valuable to us, and we want to assure you that we take it seriously.

To better understand the details of your order and support you in the best possible way, we kindly ask you to reach out directly to our customer service team. Together, we’ll do our best to find a solution that helps you.

Kind regards,
your Mister Spex Team

Valutata 4 stelle su 5

Sunglasses 😎

Overall I've had a good experience with this company.. even though I've had to return my sunglasses. But everything went smoothly. I also re ordered another pair od sunglasses Without no issues.👍

26 agosto 2025

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