I ordered a 2nd one after having the 1st one for a year & giving to my son. But the 2nd one I ordered Dec. 2025 has still not arrived, I have e-mailed numerous times with my order/payment info. & requ... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The machine arrived after 1 month, customer services via email are quick to reply but dishonest. They ignored my plea for a cancellation (3x times), they replies with hearts and fluffy responses,... Leggi di più
L'azienda ha risposto
This machine should be renamed to Milkin Cashews as that's the only thing you can make with this that is practical and drinkable. And I have tried every nut I could buy at Unicorn. I am very disappoi... Leggi di più
I placed an order on 15 September 2025 (order number 18684) totalling £160.65, which I never received. The purchase was made through their Instagram business page. I contacted the support team and,... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Make fresh, creamy, delicious and healthy milk at home in just 5 minutes from any nuts, seeds or grains! Enjoy flavorful natural taste without useless sugars, sils and preservatives. Explore countless ideas using our recipes ebook (Included). And save hundreds with milk that's 3X Cheaper.
Informazioni di contatto
Regno Unito
- support@milkinplants.com
- milkinplants.com
1,4
Pessimo
127 recensioni
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Awful - do not buy one.
Awful. Firstly the delivery of the item took almost 4 weeks (I ordered in early November so the excuse of Christmas is nonsense…). Secondly the product advertising is a lie. All the videos show glossy people pouring out their milk and drinking it immediately. This is misleading. You have to hand sieve the boiling liquid. The whole process takes over 30 minutes and you end up with hot milk, no good for cereal. This is clearly a blender that they have just slapped a label on to sell at a high price.
I asked immediately for a refund. After multiple (I mean like 10 or 12…) emails back and forth (probably AI….) they eventually “found” me a return address.
Ignore their adverts this is NOT a UK based company. They have a London address on their website but they found me an influencer to ship my used glorified blender to…
They then took almost a week to check that the item had arrived (I paid to send it DPD) and finally issue a refund a week and a half after it had been received. This whole process took almost 2 months.
Save your money. Buy a second hand Milky Plant. Takes 3 minutes, sieves during the process and doesn’t burn you!
23 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Tara,
The delay in the process was due to an exceptional scenario caused by the high volume of orders we received during Christmas. This unfortunately left both our couriers and customer support team overwhelmed.
Regarding the product program, it can be stopped at any time one prefer. We recommend running it for about 5 minutes to achieve a great texture, there’s no need to wait 20 minutes. However, it can run longer if someone likes an even smoother result.
It’s completely understandable if the first results aren’t perfect. We have all different tastes and sometimes it takes a bit of practice to achieve the desired outcome.
Get on the chasew train
⭐️⭐️⭐️⭐️⭐️
After a month-long saga worthy of a soap opera, my cashew milk finally arrived! I was ready to throw it back like a bad date when it showed up at the wrong time, but I decided to give it a chance—and boy, am I glad I did!
This cashew milk is a game-changer! It froths up beautifully in coffee, turning my morning brew into a creamy delight that even my skeptical friends can’t resist. I’ve convinced more people to try it than a door-to-door sales rep with a free sample!
As for the cashews themselves, they’re like little nuggets of joy. I’m not sure how much a pint of cashew milk costs, but if it’s anything like the taste, it’s worth every penny. Who knew that plain old cashew nuts could become the stars of the dairy-free world?
So, if you’re looking for a milk alternative that will make you rethink your life choices, get on the cashew train! Just be prepared for a long wait—good things come to those who milk patiently!
---
Hope this brings a smile to your face!
20 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Thank you Margaret!💚
This company is fantastic and very…
This company is fantastic and very trustworthy. I ordered a milk machine on 20/01/25 for a friend but didn’t check that she’d already got a blender (Vitamix) so emailed them to request a cancellation and refund and they couldn’t have been more helpful. They processed the refund and I received it two days later on 22/1/25. You can’t get better than that can you! Very helpful and friendly emails too so although in the end I didn’t purchase a milk machine I would recommend the company to everyone.
22 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Thank you very much for your kind words Maggs!💚
The machine arrived after 1 month
The machine arrived after 1 month, customer services via email are quick to reply but dishonest.
They ignored my plea for a cancellation (3x times), they replies with hearts and fluffy responses, very superficial and standard !
The box arrived badly packed, no scooping or measuring spoon and no branded bag. There was no instruction on use or recipes for oat milk which is very commonly used.
Great marketing but they have a long way to go before handling orders. Professionally !!
17 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Karen,
After reviewing our conversation, I can confirm that our team did not ignore your cancellation request. However, when you requested the cancellation, the order was already in the shipping process and could not be stopped.
Regarding the missing scooping or measuring spoon, we want to clarify that it’s not mentioned anywhere on our website that the product includes a measuring spoon. As for the branded bag, it is the white cotton bag in which the product was delivered.
Lastly, regarding instructions or recipes, we offer a free recipes eBook and a 4-minute video tutorial on how to use the product. If you did not receive these, it would have been sufficient to request them, and we’d have gladly provided them.
Thank you for your feedback, it helps us improve.
Best regards,
Mattia
Très déçue de cette compagnie, fuyez !
Très déçue de cette compagnie ! À fuir !! Et vous trouverez la même machine sur Alibaba pour 10x moins cher !
J’avais commandé le 03.12.24, une machine payée 141 CHF ! Le temps de livraison qu’on m’a donné était de 5-7 jours quand j’ai posé la question sur leur pub Facebook.
Et je ne l’ai reçue que le 17.01.2025 après au moins 10 échanges de mails !!
D’abord ils ont prétexté une rupture de stock, puis un problème de livraison qui serait revenu en arrière, etc….
Je leur ai demandé à plusieurs reprises un remboursement de 20-30% pour tous les désagréments qu’ils ont toujours refusé, prétextant qu’ils n’avaient pas assez de marge sur leur produit, alors que j’ai trouvé le même sur Alibaba pour moins de 20CHF !
Ils m’ont finalement remboursé 5% donc 8CHF …. Lamentable !!!
16 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Céline,
Our email exchanges demonstrate that our support team kept you informed throughout the delay, providing clear reasons for it.
While we understand your request for a 30% refund, this isn’t always feasible. However, we issued an additional 5% refund on top of the 15% discount already applied, giving you a total saving of 20%.
Regarding your comparison to the Alibaba product, we assure you that our milk maker undergoes rigorous quality checks, setting it apart in terms of durability and reliability.
Calling us “pathetic” feels unfair in this context, but we appreciate your feedback and will use it to improve.
Best regards,
Mattia
Resolved !
02/02/2025 UPDATE! My daughter contacted MilkinPlants about this and they were so helpful. I was issued a full refund within 24 hours and given an address in the UK to return the item to. Thank you MilkinPlants for sorting the refund. I can’t say anything about the machine (because we did not use it) except that it did arrive and looked impressive. I have changed my star rating based on my daughters dealings with their customer service support.
DO NOT BUY FROM THIS COMPANY!
I have been trying to get a refund and they don’t respond to emails in a timely fashion. The response was “TRY IT FIRST”. When is clearly states if it’s used you can’t get a refund. Now they have offered a refund at my expense! I’ve put in a claim via my bank & I am contacting trading standards. Avoid this company.
13 gennaio 2025
Non scritta su invito
Untrustworthy
Ordered the plant milk machine on 11th Dec, the advert led me to expect delivery for Xmas / they accepted the order then emailed to say they couldn’t deliver would I accept 20% discount. I didn’t reply straight away, so they emailed offering 30% reduction if I didn’t cancel. I replied accepting their offer and they withdrew - saying they’d only refund 20% after all. I said ok, then someone else in their office offered 30% again. I accepted and sent evidence of this but they insisted only 20% was offered. I still haven’t had the milk machine. Their customer service just kept contradicting each other. Not great, sorry, can’t recommend them.
15 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Ann,
We sincerely apologize for any confusion we may have caused. After reviewing the situation, we found that the issue occurred because your ticket was mistakenly assigned to two different support team members by our system.
If there’s anything else we can clarify or assist you with, please don’t hesitate to let us know.
Best regards,
BUYER BEWARE. Absolutely awful company...
Absolutely awful company! They do not deliver and then they lie!!
Ordered for Christmas, made their delivery date for time and then nothing..... I've now been battling them for refund! They said it had been delivered, then they changed their mind and said, oh sorry it hasn't been delivered. Then they offered 15% discount... NOT GOOD ENOUGH. Shady tactics, lies and refusal of refunds! ***** UPDATE ****... The company attempted to remove my review.
For the benefit of the representative below.. Order Number #12665 dated 09/12/24 cost £107.95
I'd like the money back please,
Update.....carefully reviewed 🤔 my wife had to spend a month trying and failing to rectify an order she made in good faith as a Christmas present... Over £100 and no machine, nothing but empty promises and offers of % off an order not received. It took sending social media messages to receive an offer of refund and now another 5+ days.... Come on seriously 😳
10 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Hendrix,
We’ve carefully reviewed our records and can confirm that your order was properly canceled, and your refund was processed successfully yesterday.
Given this, we’re unsure how the situation may have led to concerns about shady tactics or a refusal to issue refunds, as this is absolutely not the case. We take transparency and customer satisfaction very seriously, and we want to assure you that we’ve acted in accordance with our policies.
If there is anything else we can clarify or assist you with, please don’t hesitate to reach out.
Best regards
Delivery times not acceptable
I ordered one of these machines back on 12th December with 5-7 day delivery.
Towards the end of December when it was clear it wasn’t going to get here for Christmas I tried to cancel. Rezi from customer services stated that wasn’t possible as the order has been processed.
I chased again in January as it still had t arrived and then they stated it had been shipped and should I want to return it it would need to go back to the USA. At no point was it made clear the shipment was coming from America.
I note from other comments they have been told the same but apparently there is a uk shipping address.
I have asked the same today 14th January but no response yet
Very poor service
Update 17th January
Still no returns information despite the company stating on here that there is a uk returns address. Messages from customer services saying the exact opposite. Someone is not telling the truth.
The saga continues
14 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Neil,
We deeply apologize for the experience you’ve had with your order and the service you received, it falls short of the standards we usually provide.
Unfortunately, during busy holiday period, a combination of factors caused unexpected delays and overwhelmed our customer service team. We are truly sorry for the inconvenience this has caused and want to reassure you that we are actively working to improve our systems and processes to ensure smoother communication and timely deliveries moving forward.
Regarding the return address, while our company is based in the US, we also have UK and EU return addresses available. If our customer service team has not yet provided this information, we will check this immediately and provide the best return address for your location. We apologize once again for the confusion and for any frustration this has caused.
Thank you for bringing this to our attention. Your feedback is invaluable as we strive to improve not just our products but also the service we offer to our customers.
Best regards,
Mattia
Returning the product is not as said on the website. The return address is the USA and you pay the postage.
I purchased the machine and was not happy with the product results. Tried to return it. I was eventually told I would have to pay to send it back to the USA. This was after numerous emails trying to find out a return address. Not a happy customer.
10 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Alison,
While our main warehouse is in the US, we can certainly provide a UK or European warehouse address. It seems there may have been some miscommunication with our customer support team, but we’ll look into this as soon as possible to find the best solution for you!
I ordered this as a Christmas present…
I ordered this as a Christmas present on the 11th December. I still haven’t received it. I asked for a refund several times and then suddenly my order was being shipped and hence I couldn’t request a refund, An appalling company, avoid them at all costs
12 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Customer,
We’ve reviewed your email, which is dated January 8th, and would like to clarify that all orders were shipped on January 7th. At that point, we were unable to cancel your order, as the product had already been shipped.
However, rest assured that once the product arrives, you are welcome to return it if you prefer. We’ll work with you to find the best and easiest solution for your situation.
Thank you for your understanding!
Disappointment with Order Status
. I’m writing to express my disappointment regarding my recent order and the lack of communication about its status.
I was informed that my order would be posted out on December 16th, yet here we are on the 26th, and I still haven’t received it. This delay is quite frustrating, especially considering the promotional ads I keep receiving, showcasing discounts of 10%, 20%, and even 40%. Why would I consider purchasing additional items when I haven’t even received my original order?
Moreover, I recall being told that if the product was out of stock, I wouldn’t receive it. So, I’m left wondering who is being honest here. If there are stock issues or if the item has been unavailable for months, it would be more helpful to communicate that directly instead of offering excuses. The truth may be hard to hear, but it is essential for maintaining trust.
If your stock has let you down, a simple acknowledgment and an update would go a long way. I understand that the holiday season can cause delays, but clear communication is key. I had hoped to receive my order by now, and I would appreciate any information you can provide regarding its status.
Thank you for your attention to this matter. I look forward to your prompt response. I’ve got an email to stay actually two days ago to say that my product will be on their way. I checked it and it’s still not on the way apparently it’s been picked up in an airport so what they’re telling me is it’s coming from China so do I really want it?
16 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Margaret,
Thank you for sharing your feedback. We sincerely apologize for the delay and any frustration caused by the lack of communication regarding your order. We truly regret falling short in this instance.
The delay you experienced was caused by an unexpected high volume of orders during the peak holiday season, including Black Friday and Christmas. This surge created a chain reaction, leading to delays in shipping, stock replenishment, and unfortunately, our response times as our customer support team was overwhelmed by the influx of inquiries. We deeply regret any inconvenience this has caused and are actively working to improve our processes to prevent such issues in the future.
Regarding your concern about international shipping, we’d like to clarify that our warehouse is based in the United States. The shipping routes may pass through various hubs, such as airports, depending on the destination, but this does not mean the product is coming from China. We assure you that our products are handled through our US warehouse before being shipped to customers worldwide.
We’re happy to inform you that we are now back on track and shipping products again. Your order is being processed, and you can expect to receive it soon. We truly appreciate your patience and understanding during this challenging period.
Once again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we are committed to providing a better experience moving forward.
Not worth the money
Not worth the money. Takes 25+ mins to make, at most, 400mls of milk that isn't that good.
1 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Trevor,
We’re truly sorry to hear that your experience with our milk maker didn’t meet your expectations.
We’d like to clarify a few points to help address your concerns. While the baseline duration of our main program is 20 minutes, the program can be stopped at any time. As we recommend, waiting just 5–10 minutes is usually enough to achieve the perfect texture! Additionally, our milk maker has a 600ml capacity.
We’re also sorry to hear that the milk wasn’t quite what you imagined. Sometimes, it takes a little practice to find the best recipe and ingredient combination to suit your taste.
Thank you for your feedback, it’s invaluable in helping us improve our product and your experience!
The milk maker is out of stock and no refund is given
I paid for this item on the 18th December and haven't received it 3 weeks later, there's nothing on their website to say they're out of stock. I've asked for a refund 3 times but they keep sending me emails about a being out of stock and I'll get my delivery from the 5th January, it's still not arrived. They even sent me an email for a review of a product I've never received. I've asked for a delivery date several times and am never given one, just that 'they're' expecting it to arrive on the 5th January, it's now the 8th. I'm asking for a refund of the product that never appeared. I'm very sorry to have had this experience.
18 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Kim,
We’re very sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. However, it seems unusual that you haven’t received a refund after requesting it, as this is not how we typically operate.
We’ll speak directly with our customer support team to better understand what happened and will issue a full refund for you immediately.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Found this product is selling for under £30 by other companies
I followed the oat milk recipe but realised this product actually heats up the liquid which is not how you are supposed to make oat milk. This was what I wanted it for so as far as i am concerned it is not fit for purpose. I contacted them to find out about a refund and got one response then nothing else. I have since found this product being sold in various forms with (apparently) other companies for less than £30. This only highlights to me that there is something not quite trustworthy about either the company and/or the product.
8 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Mel,
We’re truly sorry that your experience with our milk maker didn’t meet your expectations. I’d like to clarify that our product offers both hot and cold programs, you may want to try the cold program if the hot one isn’t working for you. :)
Regarding the delayed reply, our support team has been a bit overwhelmed recently due to one of our team members leaving. We’re actively looking for a replacement to ensure quicker and more efficient support!
Lastly, while it’s true you might find cheaper alternatives, you’ll also find more expensive ones. Our goal is to strike the perfect balance between quality, reliability, and affordability to provide the best solution possible.
Thank you for your feedback, it helps us continue to improve!
the company are great however I've had…
the company are great however I've had this for a few weeks now and made around 6 rounds of oat milk. the result is very slimy and separates. you also end up with bits at the bottom. i've tried adding nuts and agave for better flavour. i just cant seem to like the results.
so no i wouldnt recommend this product
8 gennaio 2025
Non scritta su invito
Risposta di Milkin'Plants
Dear Tracy,
Thank you for sharing your thoughts and feedback, we truly appreciate it. While we’re glad to hear you had a positive experience with our company, we’re sorry to learn that the results with the product haven’t yet met your expectations.
Sometimes, it takes a bit of practice and experimentation to achieve the perfect taste and texture, especially when making oat milk. Oats naturally have a tendency to create a slimy consistency, but this can often be managed by tweaking the recipe or process slightly. For example:
Texture: Using chilled water or rinsing the oats beforehand can help reduce sliminess.
Separation: This is natural for homemade plant-based milk, as no emulsifiers or additives are used, but giving it a good shake before serving should help.
Flavor: Incorporating different combinations of nuts, seeds, or natural sweeteners (like dates) can make a noticeable difference in flavor.
We’d love for you to give it another try! Our team is happy to provide tips and guidance to help you fine-tune your recipes and get the most out of the product. Feel free to reach out if you’d like personalized assistance.
Thank you again for your feedback, it helps us improve and better support our customers on their plant-based milk journey.
Product never arrived
Product never arrived. Promised refund has not arrived. I raised a charge back with my bank, They told me I had to cancel the charge back for them to be able to refund. If that happens to you - ignore the request as you can't request another chargeback for the same transaction. Their Website displays a 5 star Trust Pilot rating which is clearly not the case.
4 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Bob,
We always strive to provide the best service to all of our customers, and if we’ve fallen short in your case, we sincerely apologize.
That said, we are always open to genuine feedback and constructive criticism. We’re not perfect, mistakes can happen, but after reviewing the conversation with our customer service team, we noticed a few key points that we’d like to clarify.
You were promptly informed about the delay in your shipping after your first email, including the reason for the delay and the updated delivery date. However, instead of allowing us the time to cancel your order as you requested, you immediately raised a case with your bank. This action caused the bank to lock the funds, meaning that even if we issued a refund, the money would not have been released until the case was resolved.
The only way to process the refund without additional complications was to ask you to withdraw the chargeback. This would have allowed us to issue the refund without incurring the high fees associated with a chargeback. Despite this, and to avoid further delays, we agreed to pay the extra fee and issued a full refund to you.
Given these circumstances, it’s difficult for us to understand the reasoning behind your review, which implies that we attempted to scam you. While we never expected a 5-star review if our service did not meet your expectations, we feel your review was unnecessary and does not accurately reflect the reality of the situation.
The product never arrived because you chose to cancel your order before it was shipped, and the refund was successfully processed, since we immediately closed the chargeback in your favor.
Thank you for taking the time to read this clarification. We truly value your feedback, and we hope this explanation provides some insight.
Best regards
My new favorite nut milk
I've tried every type of nut milk of Milkin Plants...It's delicius eyery time. Almond milk is my new favorite!
19 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
So is mine! Thank you, Marta ✨
Just don't buy it
After waiting quite some time my item arrived. Unfortunately upon first use which took some time due to lack of instructions, I was ready to clean the device. The device has a self cleaning feature, following the instructions I filled the device to the required liquid and set off the cleaning process. Unfortunately as the leaning process was running it started to bubble boiling hot water out of the top vent this water went down the back of the device onto the surface it was set up and all over the plug it will swimming in water. I had to grab the kitchen towels and put them over the hole to stop by the water pouring out I scalded myself in the process and do not want the item. I contacted company and they have suggested that it is not a fault with the machine and that I should rather than have a refund for an item that I cannot use they want me to pay shipping and they are going to find an influencer in the UK that would like to try the item for free and I am required to send it to them at my own cost. Hopefully as I opened a case with PayPal this will be resolved but I would not recommend it to anyone who needs the machine to do what it says I think it is quite expensive and just a mimic of milky plant.
20 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Victoria,
Thank you for sharing your feedback, and I’m genuinely sorry to hear about your experience. I want to take this opportunity to address your concerns and clarify a few points.
First, I understand you’ve been in contact with our customer support team. Based on the information they received, I think they believed the issue with the product was not due to a fault but possibly a matter of adjusting the water level or becoming more familiar with the machine. This assumption was made in good faith, as we’ve never encountered this issue before with any of our thousands of customers. That said, we completely respect your concerns, and I apologize if this caused any frustration!
Regarding the UK influencer suggestion, this was something our team proposed with your best interests in mind. Our policy clearly outlines the terms for refunds and returns, and we’ve followed these policies. To help you save a lot on return shipping costs, we thought connecting you with a nearby content creator who would happily try the product could be a win-win solution. I understand this might not have come across as intended, and I apologize if it added to your dissatisfaction.
On the comparison with another brand, I appreciate your input. While we usually avoid comparisons, it’s worth noting that the brand you mentioned is priced at nearly three times the cost of our product. We’re proud to offer a more affordable alternative without compromising on functionality or quality.
Finally, regarding your PayPal dispute, I assure you that opening a case wasn’t necessary. We are more than willing to process a full refund directly, without involving banks or payment providers. I’ve already informed our team, and your refund will be issued promptly.
Once again, I sincerely apologize for this situation. Please know that our aim is always to deliver the best possible product and customer experience. If we fell short in your case, I am truly sorry.
Thank you for your patience and understanding, and I hope this resolution helps address your concerns.
It’s nothing but a fraud
It’s nothing but a fraud. You order, pay and then you never hear anything again.
23 dicembre 2024
Non scritta su invito
Risposta di Milkin'Plants
Dear Holger,
I’m sorry to hear that you’ve labeled us as a fraud. I want to reassure you that reaching out to us at our support email would have been enough to get the latest updates about your order! 😊
Our support email is: support@milkinplants.com. You can reach out to request updates, cancellations, or refunds, and we’ll process them immediately, no problem at all!
We want our customers to know that we are a serious company, dedicated to offering the best product and service possible. Scamming people is absolutely not in our intentions!
Please don’t hesitate to reach out to our support team so we can assist you promptly.
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