Miles Morgan Travel - Cirencester Recensioni 

295
TrustScore 5 su 5

4,9

29 Cricklade Street, GL7 1HY Cirencester, Gloucestershire, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Joanne from Miles Morgan Cirencester is fantastic! She helped us research city breaks drawing on her experience and personal knowledge. Nothing was too much trouble which is why we not only booked a c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Kate, the manager, and all the team at MMT Cirencester are great! They are always helpful and informative - and go 'the extra mile' whenever we choose to explore a new holiday option. We very much app... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Miles Morgan for many holidays and would not deal with any other travel company. Their service is excellently faultless and attention to detail second to none. Joanne at Cirencester give... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Joanne our consultant was so informative and helpful, took time to understand what we were looking for and pointed out situations we had not thought of. Also enjoyed it.

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di viaggi in crociera

Scritti dall'azienda

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Informazioni di contatto

  • 29 Cricklade Street, GL7 1HY, Cirencester, Gloucestershire, Regno Unito

  • 01285 659611

4,9

Eccellente

TrustScore 5 su 5

295 recensioni

5 stelle
4 stelle
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2 stelle
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4,9

Tutte le recensioni

(295)

3149 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent staff…

Laura was so helpful yet again as this is not our first holiday we have booked with her. We told her what we were after and came out more than happy with the holiday we have now booked. The staff in the Cirencester Miles Morgan travel agent are so professional and assist you with everything. Thank you so much, will definitely be booking more holidays in the future.

23 luglio 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for 5* review. It always a pleasure to help you-Laura

Valutata 5 stelle su 5

Laura is fantastic

Laura is fantastic, i emailed her whilst I was on my first cruise booked with herself. I was asking some advice before rebooking my next cruise. Laura made everything so simple and greeted me on my return with her friendly smile and a copy of my latest holiday booking confirmation ☺️. The cruise that i first booked with Laura she guided us from start to finish with her knowledge of the cruise ship, this made everything so easy for me i will always return to use Laura and the Miles Morgan Team.

10 luglio 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you so much for your wonderful review really appreciate it - Laura

Valutata 5 stelle su 5

Staff very welcoming and helpful

Staff very welcoming and helpful. Listened to what we wanted and then proceeded to supply us with it in every sense of the word. Couldn’t have asked for more.

12 luglio 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for the great review!
- Kate

Valutata 5 stelle su 5

Very helpful staff

I went in for specific purpose and the staff got the job done. If there was anything else that was needed, the staff would be more then happy to help.

24 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for your 5* review was a pleasure to help you.- Laura

Valutata 5 stelle su 5

Great for ideas

We always get really good suggestions from the whole team when we go in looking for ideas. Their knowledge on where to go (and more importantly where to avoid) is second to none.

28 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for the 5 star review- Glad we could help- Joanne

Valutata 1 stelle su 5

Ann Gibbons is incredibly rude in Cirencester

I had an unfortunate run in with their new Foreign Exchange specialist, Ann Gibbons, in May when she thought it prudent to be incredibly rude to me on the phone whilst her manager was away. She obviously has a serious problem with being asked what the selling rate is for Euros, not something I would've thought would be triggering to a so called 'foreign exchange specialist'. I contacted the manager who said she would get back to me regarding the matter, but unfortunately she has not. Clearly she thinks how Ann treats customers is acceptable. I have used Miles Morgan Cirencester on many occasions and they have always been good, however this incident and how Kate, the manager, failed to deal with it has left an unpleasant taste in my mouth about this place.

28 maggio 2026
Non scritta su invito
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Risposta di Miles Morgan Travel - Cirencester

Dear James,
Thank you for taking the time to contact me regarding the service you received.
I am very sorry that your experience with our Cirencester branch fell below the standard of service we pride ourselves on. I also apologise that you felt your original complaint was not followed up in the way you expected.
Please be assured that your concerns were taken seriously and fully investigated. Whilst I am unable to comment on internal employment matters, I hope you can be reassured that appropriate action has been taken.
We genuinely value your previous custom and are sorry that we let you down on this occasion. If you would be willing to contact me directly at the branch, I would very much welcome the opportunity to restore your confidence in Miles Morgan Travel.
Kind regards,

Kate

Valutata 5 stelle su 5

Always friendly and experienced advice

Kate is always very helpful and knows her customers and their needs

9 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for the lovely review and booking another amazing holiday with me!
- Kate

Valutata 5 stelle su 5

Excellent service

As always the service received when booking with the Cirencester branch was faultless. Alison went above and beyond to make the booking trouble free but at the same time identifying important points on the way. She offered other services without pushing them and we took up her offer to book our airport parking. Boarding passes were all sorted for outbound and return flights.
Laura gave the same brilliant service on a previou occasion and would never hesitate to book via any of the Cirencester consultants.

13 giugno 2026
Non scritta su invito
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Risposta di Miles Morgan Travel - Cirencester

It was a pleasure to book your next holiday. Thank you for a great review - Alison

Valutata 5 stelle su 5

Joanne was super patient and went above…

Joanne was super patient and went above and beyond to find our perfect holiday to which we gave her quite a few specific requirements to work to. 10/10

11 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you so much for the lovely review and 5 stars- It was a pleasure to assist you with your holiday enquiry- Joanne

Valutata 5 stelle su 5

Excellent service

I've booked a holiday to Croatia, Kate put the holiday on hold while we waited for questions to the tour operator to be answered. These answers came back quickly. Excellent service all round. I will sort out insurance next time I'm in store.

9 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for the amazing review, Ann!
- Kate

Valutata 5 stelle su 5

Cruise presentation resulting in a booking

The special Viking presentation was excellent, followed swiftly the following day by an email from the Miles Morgan rep, Kate. We visited the store and booked a holiday.

5 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you again for joining Sabrina @ Viking & Miles Morgan Travel for our evening event.
I'm pleased we got your bucket list cruise confirmed!
- Kate

Valutata 5 stelle su 5

The lady helping us was really patient

ĹThe lady helping us was really patient, and very knowledgeable. It was so refreshing to have people who understood what we wanted, she was a joy to talk to. Thankyou I will definately use you again. The booking was so quick. It was tge Cirencester branch on the 02/06/26

2 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for the lovely 5 star review- It was a pleasure to assist you- Joanne

Valutata 5 stelle su 5

Excellent, knowledgeable service

Member of staff knowledgeable and efficient. Took time and effort to understand my wishes, limitations and aspirations and found suitable options for me

2 giugno 2026
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Risposta di Miles Morgan Travel - Cirencester

Thank you for your kind review- Joanne

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