Miles Morgan Travel - Chepstow Recensioni 

324
TrustScore 5 su 5

4,9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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Valutata 5 stelle su 5

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... Leggi di più

Valutata 5 stelle su 5

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking

Valutata 5 stelle su 5

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Agenzia viaggi
  2. Agenzia di viaggi in crociera

Scritti dall'azienda

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Informazioni di contatto

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, Regno Unito

  • 01291 762006

4,9

Eccellente

TrustScore 5 su 5

324 recensioni

5 stelle
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3 stelle
2 stelle
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4,9

Tutte le recensioni

(324)

3177 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service. We have used Miles Morgan in the past and have always had good service

21 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Valutata 5 stelle su 5

The agent booking my holiday very …

The agent booking my holiday very professional in manor and duty lovely

20 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your holiday.
Kind regards
Team Chepstow

Valutata 5 stelle su 5

Very professional.

All our queries were answered quickly. Nothing we asked was too much trouble.

18 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Catherine

Valutata 5 stelle su 5

Information about a Caribbean cruise and to exchange money for euros.We initially visited the branch to get…

We initially visited the branch to get euros and maybe enquire about a Caribbean cruise we had seen online.
Your agent Rhian helpfully gave us all the information we required and was so helpful we unexpectedly decided to book there and then.such good service.
This is the second cruise I have booked at this branch.The information and service is so helpful.

17 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon

Valutata 5 stelle su 5

The person who dealt with our enquiry…

The person who dealt with our enquiry and booking of our holiday was extremely helpful. We felt confident that we were given all the information we needed to make our decision.

16 gennaio 2026
Logo di Miles Morgan Travel - Chepstow

Risposta di Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Valutata 5 stelle su 5

Excellent Service

Staff are pleasant and very well informed happy to help and answer all questions always looking to find you a good deal with in your budget

6 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your flights!
Kind regards
Ellie

Valutata 3 stelle su 5

I’m not sure staff are fully aware of…

I’m not sure staff are fully aware of how to tie up all the parts of booking a cruise with accessible needs

4 gennaio 2026
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Risposta di Miles Morgan Travel - Chepstow

Good morning,
Thank you for taking the time to share your feedback.
I have tried to reach you by phone to discuss the points you raised and would still welcome the opportunity to speak with you directly, so please do get in touch if you can.
As you will have seen from our many Trustpilot reviews, we are committed to providing excellent customer service, and I am genuinely sorry that your experience has not reflected this on this occasion.

I do hope we can move forward positively, and I would be more than happy to discuss any outstanding concerns with you directly.
Kindest regards,
Catherine Scott
Branch Manager

Valutata 5 stelle su 5

Great service

Great service. Extremely helpful, polite and informative. Our query was dealt with promptly.

28 dicembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon

Valutata 5 stelle su 5

Holiday booking for my Grandsons wedding

Ellie in the Chepstow shop made the whole process pleasant and efficient. Nothing was too much trouble even when I had to make some changes to my original enquiry. Ellies patience made the whole process easy.
A lovely young lady.

2 dicembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your kind words Mrs Parry. It was a pleasure to help you get this booked for your Grandson's wedding! Kind regards
Ellie

Valutata 5 stelle su 5

Ellie. Great as always.

Ellie, as usual, was great at describing the holiday that we booked, spending as much time as we wanted to make a decision.

3 dicembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Ellie

Valutata 5 stelle su 5

Quickly & Efficiently

My purchase was dealt with quickly and efficiently…what more can you ask for?

29 novembre 2025
Logo di Miles Morgan Travel - Chepstow

Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Team Chepstow xx

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Rhiannon was knowledgable and very helpful.

28 novembre 2025
Logo di Miles Morgan Travel - Chepstow

Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon

Valutata 5 stelle su 5

Sarah

Sarah, in the Chepstow office was extremely helpful knowledgeable and patient. e

22 novembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Sarah

Valutata 5 stelle su 5

Excellent service

Friendly, efficient and knowledgeable

22 novembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Ellie

Valutata 5 stelle su 5

Very helpful!

The Chepstow branch staff were really helpful in helping us decide on our holiday to Malta. We were provided with options, and then were able to make adjustments for us. Requests for confirmation on some details were responded to promptly.

12 novembre 2025
Logo di Miles Morgan Travel - Chepstow

Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your holiday.
Kind regards
Rhiannon

Valutata 5 stelle su 5

Great service

Great service, very helpful, would definately recommend.

18 novembre 2025
Logo di Miles Morgan Travel - Chepstow

Risposta di Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Team Chepstow

Valutata 5 stelle su 5

Catherine has worked with me listened…

Catherine has worked with me listened to my preferences and provided a range of options for my travel. Catherine has excellent communication skills. She is knowledgeable, pleasant and very helpful. Thank you Catherine.

6 novembre 2025
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Risposta di Miles Morgan Travel - Chepstow

Thank you so much Jim, it has been an absolute pleasure helping you with your holiday plans! I'm looking forward to working on more for you in the future! Many thanks Catherine

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