Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detect... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... Leggi di più
L'azienda ha risposto
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... Leggi di più
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... Leggi di più
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Piattaforma di commercio online
- Negozio di abbigliamento vintage
- Negozio di abbigliamento donna
Scritti dall'azienda
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Informazioni di contatto
Prags Boulevard 49, 2300, Copenhagen S, Danimarca
- customerservice@miinto.com
- miinto.com
4,4
Eccellente
360 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I ordered a pair of Gucci glasses and…
I ordered a pair of Gucci glasses and then I read the reviews on trust pilot and I was skeptical. The reviews were not good. I reached out to them asking for a certificate of authenticity. For my glasses and they told me when I receive it. I will get it and if I need anything further to reach out. I received my package yesterday and I can tell you these are real Gucci glasses. I have several other pair of Gucci glasses. I ordered them on Friday, and they came Saturday. I will patronized, this company again because I had a great experience.And they have quick response with customer service.Thank you thank you thank you.
4 aprile 2026
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Despite their claims to sell authentic…
Despite their claims to sell authentic designer merchandise from verified boutiques, in the case of their Casablanca t-shirts sourced from a boutique in the Lyon-region of France….the lie-detector test(reputable third party Authenticator) determined that was a lie.
When you message Miinto about the situation, you end up getting AI chat bot message responses. No one real.
Perhaps some of their merchandise they source from their supposedly verified resellers is authentic, but how could you know? How could they know? They don’t authenticate each piece. They are just an intermediary.
Hoped for better.
18 febbraio 2026
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Risposta di Miinto United States
Dear Beau,
Thank you for taking the time to share your thoughts. I completely understand your concerns, and I want to assure you that we take every question about authenticity very seriously. Every case is reviewed carefully, and we work closely with our trusted boutique partners to make sure every item meets the highest standards.
We’re already in contact with you regarding this particular order and are actively working to make sure everything is sorted properly.
Thank you again for your patience and for giving us the opportunity to resolve this.
Kind regards,
Ronni, Miinto
I waited for my order for a few days…
I waited for my order for a few days when I got it i received the wrong order. Now I won’t have my items for my vacation
25 febbraio 2026
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Risposta di Miinto United States
Hi Genesis,
Thank you for sharing your experience — and I’m really sorry this happened, especially with your vacation coming up. Receiving the wrong item after waiting for your order is understandably frustrating, and I completely understand how disappointing this must feel.
This is certainly not the experience we want for our customers and we truly appreciate you bringing this to our attention. I hope we’ll have the chance to make this right for you.
Best regards,
Ronni, Miinto
Terrible customer service and delivery
I paid for an item that was delivered to the wrong address in New Jersey and never reached me. The situation required repeated contact with customer service, with no efficient resolution. Instead of taking ownership of the shipping error, the burden felt placed on me as the customer.
This was an extremely frustrating experience, and I cannot recommend ordering from this platform based on how this was handled.
3 febbraio 2026
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Risposta di Miinto United States
Dear Karina,
Thank you so much for sharing your experience! I'm really sorry to hear about the trouble with your parcel.
I checked our records but couldn’t find any previous contact from you about this. I’ve just sent you an email requesting a bit more information so we can assist you better.
When you have a moment, please check your inbox and get back to us. This way, I can pass everything to our specialized team who will look into your delivery right away.
Looking forward to getting this sorted out for you soon!
Kind regards,
Kordian, Miinto Customer Success Team
Excellent customer service
Excellent customer service. Fast replies about inventory availability for a hard to find item. Much appreciated.
9 dicembre 2025
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Super satisfied was their customer…
Super satisfied was their customer support! I was charged the unexpected taxes, but Tom helped me to resolve the issue. Definitely coming back to purchase more from this website.
27 novembre 2025
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Tom in customer support was amazing!
Tom in customer support was amazing. I accidentality got a incorrect item and wow so responsive and helpful it was more than resolved to my satisfaction, left a happy customer. I am a big online shopper of their competitors like Farfetched and Cettire.. they are head and shoulders above in customer care response.
29 ottobre 2025
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excesivas tarifas en los aranceles y…
excesivas tarifas en los aranceles y manejos de los paquetes desde cualquier cantidad que sea tu compra. Es por eso que ya no he comprado.
30 settembre 2025
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Risposta di Miinto United States
Hola Sebastián,
Gracias por compartir tu opinión. Lamento mucho que las tarifas de aduana y gestión hayan afectado tu experiencia. Sé lo desalentador que puede resultarte pagar esos costes adicionales. Si bien estas tarifas las determinan las autoridades aduaneras locales y no podemos influir en ellas, tus preocupaciones son totalmente válidas.
Esperamos que consideres volver a contactarnos en el futuro. Si lo haces, con gusto te ayudaré a aclarar cualquier tarifa o responder a cualquier pregunta con antelación. Estamos aquí para que tu experiencia de compra sea lo más fluida posible.
Atentamente,
Ronni, Miinto Customer Success Team
Loveeeeee shopping at miinto
Loveeeeee shopping at miinto. It’s always such a great experience!
21 ottobre 2025
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Overall Very Good Shopping Experience
Overall it was a very good shopping experience. The only thing that left me gasping for air was the tariff fee attached to the sale that was only evident
after the purchase was completed.
16 ottobre 2025
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Risposta di Miinto United States
Hi Weesam,
Thank you very much for your feedback! It was truly a pleasure to assist you, and I’m looking forward to seeing you again soon!
If you need anything at all, please don’t hesitate to reach out.
Warm regards,
Kordian, Miinto
Unclear Customs Fees and Limited Customer Support
I recently made a purchase from Minto and was charged a customs fee. Since my order was under $800, I wasn’t sure if this charge was correct. I reached out to their customer service for clarification but haven’t received a response yet. I hope Minto can improve communication and provide clearer information about customs fees in the future. Overall, I like their products, but better support would make the shopping experience much smoother.
25 agosto 2025
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Risposta di Miinto United States
Hello Владислав,
Thank you for your feedback! I appreciate you sharing your insights.
Please note that sales tax and duties are applied in accordance with current laws and regulations.
Furthermore, I've emailed you with a more detailed explanation. If you have any questions or need clarification, feel free to reach out—I'm here to help!
Thanks again for your feedback, and I look forward to hearing from you!
Best regards,
Kordian, Miinto
They have very quick service
They have very quick service. Returning process was also very smooth. They keep you updated.
16 settembre 2025
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Good Suit, need better shipping box
Online experience was simple, shipping was pretty fast. Only issue I had was the box it was shipped in.. you would expect the items to be shipped in a more structured box since the suits cost over $1k each. The package arrived with such a flimsy box that even DHL had to reseal it. Beside that everything went well
19 settembre 2025
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Aumentaron demasido los taxes & duties…
Aumentaron demasido los taxes & duties ya no conviene comprar tanto.
1 settembre 2025
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Risposta di Miinto United States
Hola Sebastián:
Entendemos perfectamente tu preocupación por el reciente aumento de aranceles e impuestos. Si bien estos cargos, lamentablemente, escapan a nuestro control, sabemos cuánto pueden afectar tu experiencia de compra.
Dicho esto, estamos buscando activamente maneras de que las compras internacionales sean más fluidas y económicas para nuestros clientes, ya sea mediante estimaciones de aranceles más claras al pagar o colaborando con nuestros socios para encontrar soluciones que ayuden a equilibrar estos costos.
Gracias por compartir tus comentarios; son muy valiosos y los tendremos en cuenta para seguir mejorando.
Atentamente,
Ronni, Miinto Customer Success Team
I got the right product that i wanted…
I got the right product that i wanted and the shipping was prompt and fast. customer service responded immediately to my query.
18 agosto 2025
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I’m very disappointed with this store
I’m very disappointed with this store. They sold me crooked glasses, and after opening two claims they still refused to accept a return. Instead, they told me it was my own fault. This is unacceptable customer service and I would not recommend buying from them.
Order #8637e025-ae91-48de-0001-00000003691d
10 settembre 2025
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Risposta di Miinto United States
Hi Helga,
I’m truly sorry to hear about your experience with your order—that sounds very frustrating, and I’d really like to assist in sorting this out and reviewing your case. However, I haven’t received your response with the order details, which I need in order to locate the order and help further. Please share this information when you can so I can take a closer look and work on a solution for you.
Thank you,
Ronni, Miinto Customer Success Team
I love miinto because they have the…
I love miinto because they have the best prices !!!
The products are authentic and the customer service it’s awesome.
And if you had a problem with them they solve it for you
9 settembre 2025
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The products were stylish and…
The products were stylish and high-quality, and the ordering process was smooth. Delivery was fast, making the shopping experience very enjoyable.
6 agosto 2025
Non scritta su invito
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