Microsoft Recensioni 

Refusing to refund me for a title that does NOT work.

There are known issues preventing users from playing.

NOT IN LINE WITH YOUR OWN POLICIES.

We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused. If it appears refunds are being abused, we reserve the right to stop offering them except where legally required.
All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.
For single-use items (like consumables or in-game currency), your request may be eligible only if the item wasn’t modified or used.

Shocking confusion from a company who SHOULD know how to manage passwords and money deposits for their services and basically to be trustworthy. Disappointed on all counts. Is it ME that is the idiot: when I eventually recover my lost username and credit from Skype after more than 6 months and have to re-set my password, WHY do I have to re-set my carefully saved and protected password for my outlook/ hotmail/ live.com etcetera etcetera AS WELL???
As I said, total confusion from an organisation that should know better.

Awful company. Tried to log a complaint about a discontinuation of service causing serious issues- been referred to a 'legal team' that haven't responded after 3 weeks. After follow up call been advised there is no 'complaints team' - really? Ever heard of customer service? I've never seen a company having to deflect customer complaints to a legal team before let alone one as big as Microsoft - have you ever heard of accountability or do you really believe your service and products are flawless which they obviously are not. Its ridiculous that all enquiries refs are closed after 24 hours. Unbelievable.

An absolutely awful company to deal with.

Deres produkter er så ringe, at man må ud fra at deres success skyldes noget der ikke tåler dagens lys!

Lied to, ignored and scammed. Terrible service. I chose to purchase the usb-c cable and rechargeable battery. I bought it on the 22nd, latest delivery was meant to be the 25th. After phoning several times and getting hung up on mid way through conversations, ignored and people not answering my simple questions, I was then told they aren't sure but should be about the 1st the product will get into stock I waited until the 1st. No sign of it even on the 2nd. I rang again and after several calls and no sign of the package I ordered, they only then raised the case to a supervisor to look at. On the Friday (5th) the supervisor then replied by email to say:

"We would like to inform you that the Xbox Rechargeable Battery + USB-C Cable is currently out of stock and your order will not push through. This is an issue with our website, wherein customers can see it in stock but on our back end it’s out of stock. Unfortunately, we don't have the estimated date as to when this will be available".

Bareing in mind the tracking info still says its predicted delivery is the 25th of February... which is in the past. When I rang up they said that that wasnt true which was obvious. They were aware that it said this and is purely a lie and they have no idea. I am not sure where this falls in terms of the law but i dont think you are allowed to say you think it will be here by a certain date but be told thats not true and is a lie.

I was not told otherwise, if i had not gone out of my way to chase this up I would not have been informed. Now i am unsure what to do as i don't know when it could come into stock at all. Poor service and really starting to wish i spent the extra money for a Playstation as i still am not able to use the XBOX and still having to pay for my XBOX Live.

Other than this issue alone when i originally received the Xbox, the app would not work which is used to set up the console, so i had to figure out how to set it up manually without the instructions. I then bought a game and the game kept crashing or freezing. I tried to receive help but got no where. I understood that mistakes happen and that they were busy. No help was then given, i was just told that if the game crashes just restart the console and it should be ok again. I personally when spending £230+ and the £63 game do not think that I should have to make do with restarting the console every time. This is a common fault as i found out when trying to sort it myself and am not happy. Will not be rushing to spend any more money with this company.

Hope future buyers consider this and don't take what they say to be true.

Microsoft is a good company I
am using Windows 10 now try for free its not supported for chrome book but you can use bing or microsoft edge

What is going on???

I contacted you the first time monday, where you tried to help me and said that a person from data protection should contact me. Tuesday I phoned again since I didn't hear anything from you! Then I was told 1-3 days is the expected timeline to get it solved. Wednesday then the 3 days were over I phoned again and suddenly the timeline was 3-5 days, but she expected that I would be contacted within 24 hours! Thursday I didn't bother to call you again. Now we have Friday and you haven't called me and I called again earlier and got the same 24 hours answer! 
Please fix our account, we need access to our mail in order to do our work. We are missing out on a lot of sales when we don't have access to the email! Who are going to cover this? Contact med ASAP!!! I need access to our business 365 office plan!

Regards
Thomas

😡 ordered 5/2/21 a controller of Xbox for my son. Track and trace same day told us is on his way. 9/2 returned to sender! We never had our controller. We have in any time received a communication about all this. I call Microsoft, you will have soon an email about you refund. A week later nothing I call back to them they escalated an give me a reference. You will be payed in at least a week. After 3 weeks still nothing!!! They send me from one to another department without any written confirmation. Now I got a mail and still not knowing when will I have my money back grrr

I am currently experiencing difficulties routinely accessing internet facilities since Microsoft updated my laptop details and Microsoft support does not exist.

Nearly a month later I am waiting for a resolution concerning my service and repair under warranty. I sent off a mint condition XBOX ONE X as it was powering down under normal operation. In return I received a broken XBOX ONE X in a flimsy box with minimal packaging. Many promises to resolve this are made but none are kept. I haven't had any such issues with my Sony PS4.

we are trying to reset supervisor password on acer aspire ES1-533 using windows 10 we been told go to start up menu and use all programs,then Empowering technology but we never found all programs link so useless why do you remove these links bloody ridiculous.

Awfu!l can't even sign into my account for awhile now because I've changed my phone.Aithenticater app asks you to sign in. I can't sign in, as it asks for an 8 digit number and they send me a 7 digit one. I've Changed my password put in everything correct same problem. Had this before can't even reply to there support team as says not delivered. They've sent me an email saying unrecognised activity maybe malicious hacker.Or something along those lines but I can't reply even though it gives you the option It's all pretty laughable really! I hate computers because Microsoft is poor! Always has been, which is why Windows is bad and no one wants to buy a phone with Windows. They can't even decide whether a laptop/computer should have Windows or android/apple layout.I could do a better job I'm sure if it. Make it a pleasurable experience for once and not a big headache. Signing off 30yrs of churning out same rubbish!

Excelente empresa recomendo a todos... Principalmente da parte do xbox

Wrong password cannot get code been trying to rectify this but customer care fill out form 10
called help lines are a waste of time
I use this account on one machine buy cant get a new password to up[date both
One adviser Advised me to get my computer looked at at a cost of £40 pounds.
Next machine apple

What a pathetic company Microsoft has become. Stop buying projects and work on the ones you already have so they don't end up being garbage.

having just purchased the new microsoft flight simulator i was surprised that i had to sign in.not having a microsoft account i attempted to create one.what a joke.to prove i wasnt a robot i had a timed test of picking a mouse that couldnt get to a lump of cheese in a maze.you have to get all 10 right quickly or it starts again.i never completed this after about 12 attempts so i returned the flight sim for a refund.i have now found and bought x plane 11 which is really good.

Microsoft company exercise my privilege to adapt a new environment where in I can easily do my job properly with the help of microsoft apss like word, excel, etc.

I raised a support call 2 days ago for what should have been a fairly simple issue. Today I was advised the call was closed and asked to complete a satisfaction survey!! Naturally I gave them negative feedback. How stupid and ignorant are they? Appallingly bad service. This is why I use Linux 90% of the time! Windoze sucks!!

PlayStation 5 it is, I have had the worst experience with my Xbox