First time dealing with Michael Jones Jewellers. I bought a Longines Conquest Chronograph Ski Edition watch online. The process was simple and stress free. Delivery was quick and I had updates at ev... Leggi di più
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Fantastic service, asked about the watch before I bought is as it was listed as ex-display. Received an email within hours stating that there were no marks or signs of wear so I completed the purcha... Leggi di più
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My partner and I visited the Northampton Grosvenor Centre store to buy our engagement rings and were served by the incredible Kayleigh. I have honestly never had such a wonderful customer service ex... Leggi di più
Item was packaged beautifully, with such care, and attention to detail. The wax seals were a very nice and unexpected touch that oozed luxury. Ordering the item was very simple and the delivery was sw... Leggi di più
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Dettagli dell'azienda
Informazioni su Michael Jones Jeweller
Scritti dall'azienda
Michael Jones Jeweller is an independent, cooperative-run jeweller and Official Rolex Retailer, with luxury showrooms in Northampton and Banbury.
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
Informazioni di contatto
1 Gold Street, NN1 1SA, Northampton, Regno Unito
- 01604 632548
- enquiries@michaeljonesjeweller.co.uk
- michaeljonesjeweller.co.uk
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307 recensioni
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The young lady I dealt with was so…
The young lady I dealt with was so informative and patient with me didn’t really know what I wanted but was guided to make an informed decision.
31 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased to hear our team took the time to guide you with care and helped you feel confident in your choice. It’s always our aim to make the experience relaxed and informative, and we look forward to welcoming you back again soon.
Excellent service delivered with kindness
Not only Charlie, but all the staff I encountered during my two visits to your Banbury branch, were absolutely wonderful. The level of service was excellent and I'm so very pleased with the results of replating my engagement ring. More importantly, however, is how much care and attention your staff demonstrated. I had previously had a terrible experience (with another jeweller) when my rings were sent off for replating. I explained to Charlie how an entirely different ring - different setting, different stone even - had been sent back as the jeweller had broken mine during the process, and how that had made me extremely reluctant to trust my rings to anyone else over the last decade. Charlie patiently explained the whole collection, replating work and delivery process Michael Jones uses, including that nothing is sent via the post or a courier, instead it is personally delivered to your jeweller at the Northampton branch by a member of staff and then personally brought back to Banbury by another member of staff. Such a relief - and so lovely for my very real concerns to be taken seriously and approached with kindness. I will certainly bring my rings back to MJJ in future!
31 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you so much for sharing such a heartfelt review. We’re truly grateful you trusted us with something so precious, especially after a past experience that understandably left you feeling anxious. It means a great deal to hear that Charlie and the Banbury team took the time to explain the process clearly and, most importantly, treated your concerns with the care and kindness they deserved.
We’re delighted you’re pleased with the service and that the experience helped restore your confidence. Your trust is incredibly important to us, and we look forward to welcoming you back whenever you need us in the future.
Jewel of Banbury high street!
We were fondly greeted by Simon, the Sales advisor, who made us feel very welcomed.
We were given a brief overview of the history the company, which was very informative.
Simon certainly was highly knowledgeable regarding our personal Jewellery.
He was attendative to all our probing questions.
It certainly was a pleasure to have spent valuable time in Simon's company.
We would strongly recommend Micheal Jones Jewellers
for that personal touch.
Many thanks,
David, Karen
30 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for your kind and thoughtful review. We’re delighted to hear Simon made you feel so welcome and that his knowledge and approach added to your experience. It’s wonderful to know the personal touch made such a positive impression.
We truly appreciate the recommendation and look forward to welcoming you back again soon.
Fantastic Team
The team are knowledgable, there is no hard sell and I think your success is based on building relationships with clients. I come back time and time again and recommend you to all my friends. It is a great formula to get repeat business. Whether it is purchasing a grail watch, a jewellery repair, or simply advice, I feel I can just pick up the phone to get the help I need. Owen is fantastic. He is knowledgeable, understands the brands and you feel like you are talking to someone who knows what they are talking about. So many other jewellers I find I know more than the young salesmen trying to get a sale, as I do my own research as watches are my passion. Owen knows what he is talking about and I appreciate being able to discuss a product in detail. You have a good team and I value the relationship I have with them.
You are all nice people too, you remember what my interests are, my dogs, job etc. Your staff take an interest in clients and again it makes you feel valued and part of a family.
30 dicembre 2025
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you so much for sharing such thoughtful feedback. It means a great deal to hear how much you value the relationships we build and the trust you place in our team. We’re delighted that you feel supported whether you’re seeking advice, a repair, or something truly special, and that Owen’s knowledge and passion have made such a positive impression.
Your loyalty, recommendations, and kind words about the team really do mean everything to us. We’re grateful to be part of your journey and look forward to continuing that relationship for many years to come.
Friendly staff and great service
Friendly staff and great service. Repairs undertaken quickly at sensible price
23 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for your kind feedback. We’re delighted you were happy with the service and that the repair was handled efficiently and fairly. We really appreciate your support and look forward to welcoming you back again soon.
I bought a ring in the sale
I bought a ring in the sale . I have never bought anything from this shop before and the ring was beautifully wrapped so impressed. I also had to amend the address details prompt reply and it was rectified. The ring was just like the image . First time buyer and you seriously impressed me . I would definitely recommend and buy again . Just perfect . Thank you
21 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you so much for your lovely review! We’re delighted your first experience with us made such a great impression, from the presentation to the support with your delivery details. It’s wonderful to hear the ring was exactly as you hoped. We truly appreciate the recommendation and look forward to welcoming you back again soon.
The staff are so friendly and helpful…
The staff are so friendly and helpful it’s always a pleasure to visit the shop in Banbury..
7 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for your kind words. We’re so pleased to hear you always enjoy visiting our Banbury shop — the team will be delighted to know they make each visit a pleasure. We look forward to welcoming you back again soon.
Prompt delivery
Prompt delivery
Beautiful packaging
Lovely quality
Phone call prior order, adviser was very helpful
20 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased everything went smoothly! It’s great to hear you were happy with the quality and presentation, and we look forward to welcoming you back again soon.
Disappointed this time round.
I’m sorry to have to write this, but unlike my own personal experiences with Michael Jones in Banbury, when my wife went to pick up her necklace last Wednesday (which I had purchased for her birthday) I was informed that the sales person in question (who was a younger male) seemed at best disinterested in the transaction or her customer experience. He mumbled responses to her questions about the ability to return it if unsuitable, and didn’t offer to gift wrap the product or otherwise. There was absolutely no sense of occasion or affirmation that the piece would suit her, which is not what you’d expect from a high-end Jeweler. In addition, no receipt of the pickup / ownership was offered. I myself have purchased several pieces, including a Rolex Daytona, a Breitling Chronomat and a necklace in the past which was conducted with the expected level of service. This particular experience however fell way short of the mark, and I was very surprised to hear that she was disappointed.
20 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you for taking the time to share this with us. I’m very sorry to hear that your wife’s experience when collecting her necklace fell short of expectations — particularly as it was for such a special occasion. That is certainly not the level of service we aim to provide.
I’m disappointed to hear that the interaction felt disengaged and that key touches such as clear communication, presentation, and reassurance were missed. Your feedback will be reviewed so it can be addressed and learned from.
We truly value your continued loyalty and the trust you’ve placed in us over the years, and I’m very sorry that this visit did not reflect your previous experiences. If you would like to discuss this further, I would be more than happy to speak with you personally.
Kind regards,
Natasha Pooley - Manager, Banbury showroom
Ordered on line unable to collect so it…
Ordered on line unable to collect so it was posted no hassle polite and helpful excellent customer care
19 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you for your kind review. We’re pleased to hear your online order was handled smoothly and that our team made the process easy and stress-free for you. We really appreciate your feedback and look forward to assisting you again in the future.
Risposta di Michael Jones Jeweller
Thank you for the great feedback — we’re delighted everything met your expectations. We really appreciate your support and look forward to welcoming you back again soon.
Risposta di Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased you were happy with your jewellery and that it arrived quickly, safely, and beautifully presented. We look forward to welcoming you back again soon.
Risposta di Michael Jones Jeweller
Thank you for your lovely review! We’re delighted you were happy with both the service and the product, and we look forward to welcoming you back again soon.
The staff are very attentive and…
The staff are very attentive and knowledgeable. Made us both feel very comfortable guiding us through our choices.
5 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you so much for your lovely review — we’re really pleased to hear you felt comfortable and well guided by the team.
We noticed you rated your experience 4 out of 5, and we’d genuinely love to know if there was anything more we could have done to make it a 5-star visit for you. Your feedback is incredibly valuable to us and helps us continue to improve.
Thank you again for taking the time to share your experience — we hope to welcome you back again soon.
Outstanding
Outstanding
Michael Jones's staff are always friendly and very helpful. They are highly professional, and their customer service is truly outstanding.
10 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you for your kind words. We’re delighted to hear that our team continues to provide a high standard of care and professionalism. Your support truly means a lot to us, and we look forward to welcoming you back again soon.
Excellent place to purchase a watch.
On arrival I was greeted by a friendly gentleman, who after I explained what I was looking for directed me to their other premises a short walk away.
Once there the staff were very helpful locating a number of watches that met my outlined requirements & allowing me to examine them carefully to see how they looked, I thus found a watch I liked much better than what I thought I'd pick when I'd been looking in their online store, without the visit I'd have undoubtedly ordered a watch that looked enormous on my wrist when subsequently seen in person.
Overall a great experience with friendly helpful staff, who saved me an expensive error, and also a wide range to choose from.
Also a great new watch which I'm thoroughly enjoying wearing.
I shall be visiting again to enquire about other things & would recommend them to anyone.
19 dicembre 2025
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for taking the time to share such a thoughtful review. We’re delighted to hear that our team helped guide you to the right place and supported you in finding a watch that truly suited you. It’s great to know the in-store experience made such a difference and helped you feel confident in your choice.
We’re so pleased you’re enjoying your new watch and really appreciate the recommendation. We look forward to welcoming you back again soon.
Risposta di Michael Jones Jeweller
Thank you for your kind feedback. We’re delighted you had a positive experience and appreciate you taking the time to share it. We look forward to welcoming you back again soon.
Prompt communication in a professional…
Prompt communication in a professional and kind manner. I have yet to receive my ring but I am very pleased with how the order has been handled.
12 gennaio 2026
Non scritta su invito
Risposta di Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased you’ve been happy with the communication and care taken with your order. We hope you absolutely love you new ring once it arrives after sizing! We look forward to welcoming you back into store again in the future.
Great watch at a very good price
Great watch at a very good price. It was shipped very quickly and came about 36 hours after I’d ordered. Very impressive and would use these guys again.
7 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you for your lovely review! We’re delighted you’re happy with the service you received and delivery. We really appreciate your support and look forward to welcoming you back again soon.
Such a wonderful shopping experience…
Such a wonderful shopping experience from beginning to end. I received a beautifully-wrapped parcel and was delighted to have purchased from here. I recommend as highly as possible!
5 gennaio 2026
Risposta di Michael Jones Jeweller
Thank you so much for your kind recommendation. We’re happy to hear you enjoyed the experience and the finishing touches to your order. We really appreciate your support and look forward to welcoming you back again soon.
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