MetLife UK Recensioni 92

Terrible service, two weeks wait for any answer to my email and finally got an email with silly questions from Mohd Khan Tak and again is gone, any update still.
Wake up guys!!!

Top Notch Company

They customer service it's a joke.
Near 2 months from my accident and clime I made. Still They didn't reply nothing more than it's being processed. We currently have large amounts of clime

Horrible experience. Took me nearly 3 years to realise my time was being wasted and I was paying for a service unit I was not supposed to be paying for. On flagging it, someone gave me a cold response about getting refunds and reminded me that my insurance was sold to me by someone who was no longer working for them. Hence, they can not deal with the complaints. Waste of precious time! Do not buy plans from this company. Goodluck!

I subscribed to the insurance after I was sold the insurance with false information. Was told it was a life policy and only later on discovered that it was not a life policy. Then I cancelled and they refused me to refund my money. I didn’t mind if they even refunded me part of it considering that they had lied to me. I would not recommend this insurance to anyone. What bothers me is that how do these financial institutions operate in the first world. In Africa where you expect rogue companies honestly you would not find such poor practices. I am so so disappointed

Unfortunely this company just sttolen my money,i paied life insurance to metLife for more then 4 years,never made a claim-when my life went a bit more dificult and i was stoped to pay by direct debt(because at this moment i can't set up a direct debt)they told me they dont have other ways to make payments and my policie will cancel itself if i dont pay-I WANT PAY ...they dont have other way for me to make payments,so i ask what happen with all the money i put there for 4 years ,basicly they will keep it for them -Really?? is not my fault-i want a solution,they dont gave me one so please be honest people and gave me my money back!!!! Also the lady who talked with me by phone just sound stupid ,i explained all my problem they just dont care -they work like robots!!

Absolute scam of an insurance policy. After submitting the original claim for our daughter my partner was told to pay doctors and professionals for more “proof” of injury to then be left waiting for a result for 4 months. When all along MetLife would’ve known they would refuse the claim due to it being the wrong bone that she broke. So we’re over £50 down for pointless paper work and almost £300 for the monthly payments.

As a protection adviser, I have had the pleasure of recommending MetLife policies to my clients, and I couldn't be happier with the results. My clients consistently express their satisfaction with MetLife, as every single claim they have made has been paid out in full. The reliability and efficiency of MetLife's claim process provide peace of mind, knowing that their promises are kept.

MetLife's dedication to customer satisfaction and their commitment to honoring claims have made a significant positive impact on my clients' lives. I highly recommend MetLife for anyone seeking trustworthy and dependable insurance coverage.

Could not fault claims process, helpful staff, processed claim quickly Thankyou

After taking Money. They refused to pay anything and claimed Ola their Nigerian guy doesn't work for them.
SCAMMERS

Useless - do NOT put your trust in these bunch of shysters

Submitted a claim for an accidental fall almost three weeks ago - still not dealt with and there is absolutely NO timeframe for this to be actioned

If this useless bunch of thieves cannot action a simple hospital claim, there is absolutely NO hope you will get a satisfactory response should something REALLY serious happen to you

Richard J Thomas

Had a valid claim for my accidental injury. They rejected my claim due to their specialist claim handler deciding fainting and falling down the stairs and breaking your arm is not an accident!
Financial ombudsman now looking into the management of the case, MetLife will do anything to prevent paying out for a claim!

submitted a claim form for my son 3 weeks ago, I have not received any response or information to this day, I DO NOT RECOMMEND THIS INSURANCE COMPANY!!!!!! VERY LONG WAITING TIME, NO CONTACT FROM METLIFE, ZERO MONEY, ZERO INFORMATION, EMBARRASSMENT!!!!

A reliable insurance company. They paid compensation for a broken arm without any problems.

Great service. Over the period of few years unfortunately my family had to claim twice. The claim process was easy with help line being available. Claims were paid promptly.

Received my money today they have paid me for my pain of 3 units I’m very happy I chose MetLife got my money in 3 days after 2 weeks sending in my claim form I was in a queue but I was out of it within a week! Highly recommend them I will be paying the premium for as long as I live or until it cancels 😂 thanks guys!!!! Oh and Amy is lovely I spoke to her a few times 😁

Your service is excellent especially Nichole and Owen from the Belfast branch they helped me through a difficult time in my life and l am eternally grateful to these two people their service is outstanding
May l especially thank Nicole
Mrs Shirley Wilkinson 24th November 2023

Have affordable accident insurance in place.
Had to claim for hospital stay - decision in less than 2 weeks, hassle free - just filled the form, sent hospital discharge letter and copy of ID to receive decision in email confirming decent amount of payout (takes 3-5 days to reach bank account).
Very satisfied customer here

Brilliant cover per month for a sort of Medical Insurance at £8.

One of the best experience I have ever received from a company. A few weeks ago, I broke my leg and eventually ended up in hospital for operation. After few night at hospital I have been discharged. Later on I made a claim and last week later I have recited an email that they will pay me for my pain, few days later they transfer me some money to my bank account. I am really happy with them and I would recommend to get yourself covered.