I purchased the slim trimmer thru Target online. The trimmer worked out of the box, but didn’t work after the first time i tired to recharge it. I emailed customer service and received a promp... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Subpar Product. Shady selling tactics, to hook you into a subscription. Will charge re-stocking fee if you try and return.
It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely... Leggi di più
L'azienda ha risposto
This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
High-quality grooming tools designed with you in mind...
Informazioni di contatto
3,5
Nella media
645 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Was ok with my shaver but changed the…
Was ok with my shaver but changed the blade today and it absolutely butchered my privates.
It was a total blood bath and I have no idea how they can market this as safe to use.
7 ottobre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Ian,
Thank you for taking the time to leave a review.
Here at Meridian, our team is sorry to hear about your experience! This certainly isn’t the experience we’d want for any of our customers as customer safety is our topmost priority.
Looking into this we can see that our customer support team has been in contact with you via email and is working on resolving this as soon as possible.
We're sorry for the negative experience you had. Thank you for your understanding!
Best,
Team Meridian
Monthly charges without any agreement! Scam!
This company charged me for a monthly subscription without clear agreement and it is impossible to see how to cancel the transactions. I have messaged on instagram and emailed but STILL BEING CHARGED nearly £50 a month. Will be reporting to consumer protection authorities if this is not rectified urgently. Be very careful with this company!
5 ottobre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Isabelle,
Thank you for taking the time to share a review. We’re sorry that you had an unpleasant experience.
Based on the information you provided it sounds like you selected the product for a special price that is part of our subscription offer and has been renewed. The information regarding the subscription is displayed multiple times throughout the free trial checkout process before any shipping or payment information is entered. However, we understand that this may have been sometimes overlooked or misunderstood.
We can see that you have been in contact with our customer support team and that they're working on resolving this for you.
At Meridian, we value your feedback as it helps us enhance our products and services and we sincerely apologize for any inconvenience caused.
Best,
Team Meridian
Some of the best customer service I've ever received
I haven't received my product yet, but I have had the chance to interact with their customer service team (due partly to some errors on my part). The team member I interacted with (April) was so helpful and went above-and-beyond to help me. They were also really quick in resolving my issues. Can't wait to receive my shaver and will definitely be shopping with Meridian again :)
3 ottobre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Kira,
Thank you for leaving a review.
Our team here at Lumin is very delighted to hear that April was able to assist you and resolve your issue.
Providing excellent service is just as important to us as offering high-quality products, so we truly appreciate you acknowledging her effort.
Best,
Team Meridian
Not a chore anymore
Trimming with Meridian is an absolute joy.
Not being afraid to get cut just makes the whole process so much easier.
23 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Avgerinos,
Thanks for your feedback. We're thrilled that you're enjoying using our trimmer and that it's easy to use.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Meridian is much better than…
Meridian is much better than Manscapped. The cut is closer and I have never been cut by the blades on a meridian trimmer.
29 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Jon,
Thank you for sharing your review. We're happy that our trimmer has been working better than the one you used previously and provides a close shave while avoiding cuts.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Order delivered quickly.
Order delivered quickly.
Works good.
Doing what I expected.
17 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Guy,
Thank you for leaving a review. It is amazing that you are satisfied with the delivery timeframe and the performance of the trimmer.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Risposta di Meridian Grooming
*שימו לב שהתגובה שלנו נכתבה באנגלית ולאחר מכן תורגמה לעברית באמצעות מתרגם מקוון. אנו מתנצלים מראש על כל דבר שעלול ללכת לאיבוד בתרגום.*
שלום,
תודה על המשוב שלך. זה מדהים לשמוע שאתה מרוצה מהגוזם שלנו ושאתה נהנה מחוויית טיפוח ללא ניק.
כל הכבוד למציאת שגרת הטיפוח המושלמת!
טוֹב בִּיוֹתֵר,
צוות מרידיאן
Amazing support, products even better
The product is amazing. Besides, they offered me awesome support when I needed it and solved my problems in literally minutes.
13 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Francisco,
Thank you for sharing your review and we’re happy that you're pleased with the trimmer performances and assistance our team provided you with. That's great!
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Great trimmer! Give it a chance!!
It is a great trimmer. Does great work around sensitive areas. I love how I look after trimming. Design is also nice. Respect for usb-c. Price is really okay. I feel this product is in shadow of its competitors just because competitors have more aggressive marketing, but less good product.
13 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Alex,
We appreciate you taking the time to share your feedback.
It's great that our trimmer works great on your sensitive areas and that you're happy with its design and charging option. It is amazing that the price is affordable for you.
Cheers to finding the perfect grooming routine!
Best,
Team Meridian
Nicked my balls!
Well, first use I managed to nick my armpit and my balls so I can't give it a higher star rating. It's a sleek design and seems to do the job however so I'm giving it 3 stars.
2 settembre 2024
Risposta di Meridian Grooming
Hi Sam,
Thank you for bringing this to our attention, and we're very sorry to hear that you're experiencing this issue.
For a smooth glide, please angle the Trimmer so that the blade is parallel to the skin. If held directly perpendicular to the skin where the blade edge points towards it, it may result in cuts.
For instructions on how to use your Trimmer for a great grooming experience, please kindly check our How-To guide on our website or contact our support team and they'll be glad to assist.
We’ll be sure to relay your feedback to our team so we can continue improving our products and the overall experience for our customers.
Best,
Team Meridian
Absolutely great groomer.
2 settembre 2024
Risposta di Meridian Grooming
Hi Mohammad,
Thanks for your feedback. It's awesome to hear you're enjoying the grooming experience with our trimmer.
Cheers to feeling and looking fresh!
Best,
Team Meridian
I order a grooming machine
I order a grooming machine. I got it and every thing was ok. Two months later I see a charge from your company after I didn’t order any thing. You stole my money!
2 settembre 2024
Risposta di Meridian Grooming
Hi Ziv,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Upon review, we can see that on June 30th you selected a special price for the Trimmer Plus that is part of the subscription option. Your choice to opt for the subscription at checkout automatically set it to renew "every 2 months". The charges you noted were for your subscription renewal order that includes replacement blades.
Looking further into this we can see that our customer support team has successfully assisted you in canceling your subscription for all future orders.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
A+ Experience
Great website, Fast shipping, Quality products. Highly recommend Meridian Grooming...Thank you.
10 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Kelly,
Thanks for your feedback. It's awesome to hear you're pleased with purchasing from our website, the delivery timeframe, and the quality of our products.
Cheers to feeling and looking fresh!
Best,
Team Meridian
subscription is bad way to sell your…
subscription is bad way to sell your items and you are not accepting refund or return back at least make reminder or ask for permision before putting the order
30 agosto 2024
Risposta di Meridian Grooming
Hi Rame,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
When our customers select our product for special prices, we inform them that the promotion is a part of renewing a subscription.
Once an order has been processed, we are unable to make any changes to it. This is because we have a streamlined order processing system that ensures faster arrival times for our customers. Once an order is processed, it is immediately handed off to our fulfillment team for preparation and shipping, and we are unable to cancel it after that point. However, we would absolutely help our customers with the return process of unopened and unused orders by our Return Policy when they contact us.
After reviewing this we can see that our customer support team members have been in contact with you and provided our Return Policy so you can receive a full refund once you ship the order to our warehouse.
We'll forward your feedback to our team as this will help us continuously improve the overall customer experience.
Best,
Team Meridian
Thank you Ana Paula and April!
Both Ana Paula and April who helped me were kind, quick to answer and thorough in explaining any details I needed with replacing my defect trimmer. When I was communicating with Meridian, I had both very good experiences and very poor. To any costumers who need help, I recommend you reach out directly to customer service. Thank you both for your help in resolving the situation so smoothly!
When the trimmer was working as it's supposed to it worked really well with my thick hair allover and I'm happy with the purchase. Really looking forward to receiving the replacement and being able to use Meridian's trimmer again!
7 settembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi there,
Thank you for sharing your review.
Our team here at Meridian is very delighted to hear that Ana Paula and April were able to assist you with your concern.
Providing excellent service is just as important to us as offering high-quality products, so we truly appreciate you acknowledging their efforts.
Thank you for sharing your experience and pointing out our team members' efforts to resolve the issue.
Best,
Team Meridian
My order took more than 2 weeks to get…
My order took more than 2 weeks to get here. But they gave me an extra one and refund the express shipping of course.
30 agosto 2024
Risposta di Meridian Grooming
Hi Facundo,
Thank you for leaving a review.
Our team here at Meridian is sorry to hear you had a negative experience and that it took more than 2 weeks for your order to arrive. However, we're glad that our customer support team was able to rectify this situation.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our customer’s experience continuously.
Best,
Team Meridian
With my order there was a free…
With my order there was a free replacement blade and it did not come ? May I ask why ???
2 settembre 2024
Risposta di Meridian Grooming
Hi Shahab,
Thank you for leaving a review. We’re sorry that you had an unpleasant experience.
Upon reviewing your order, we see that you have purchased our Trimmer Plus, which features a replaceable ceramic blade. Please note that it does not include an extra replacement blade. We're sorry for the confusion this may have caused you. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
Canceled order
I canceled this order and the subscription and you've sent it anyway. It will be coming back as I don't need it.
30 agosto 2024
Risposta di Meridian Grooming
Hi Kenneth,
Thank you for leaving a review. We're sorry to hear you had a negative experience.
When our customers cancel their subscriptions through the account portal we cannot charge the payment method they used. We send a cancelation confirmation email to ensure our customers that the cancelation was successful. Please note that a subscription must be canceled before the scheduled renewal date. Any other situations, where our customers successfully canceled the subscription before the renewal date and still were charged for the renewal order, would be absolutely investigated and rectified as soon as our customer contacts our support team.
Looking into our system we couldn't find cancelation attempts prior to her scheduled renewal date for your order. A member of our team will reach out to you directly via email to provide further assistance so you can return an unopened order for a full refund.
Thank you for your understanding!
Best,
Team Meridian
Very bad company with stupid confused…
Very bad company with stupid confused subscription to steal money from people, bad experience and bad choice ever in my life
30 agosto 2024
Risposta di Meridian Grooming
Hi Faisal,
Thank you for leaving a review, and we're sorry to hear you had a negative experience.
Upon review, we can see that on April 26th, you selected a special price for the Spray and the Scrub that is part of the subscription option. Your choice to opt for the subscription at checkout automatically set it to renew "every 2 months". This subscription can be canceled or modified at the Meridian account portal.
Looking further into this we can see that our customer support team has successfully assisted you in canceling your subscription for all future orders.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
AND IT MATCHES MY BATHROOM!?
I absolutely love the products that I purchased from this company!
I got two different kinds of trimmers and they both are wonderful!
Function great and do the job!
Not to mention the colors available are perfect because the green matches my bathroom aesthetic perfectly!
The customer service with Meridian Grooming is wonderful and helpful!
I absolutely love a company that appreciates their customers and will be coming back time and time again!
17 agosto 2024
Non scritta su invito
Risposta di Meridian Grooming
Hello,
We appreciate your feedback about our trimmers.
It's wonderful that both of your trimmers are working great, and we're pleased that you're satisfied with the available designs and colors. Our support team is always here to help with any concerns our customers may have, and we're glad that you're happy with the interaction you had with them.
Cheers to feeling and looking fresh!
Best,
Team Meridian
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