I purchased the slim trimmer thru Target online. The trimmer worked out of the box, but didn’t work after the first time i tired to recharge it. I emailed customer service and received a promp... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Subpar Product. Shady selling tactics, to hook you into a subscription. Will charge re-stocking fee if you try and return.
It was great until it stopped charging less than 3 years after purchase. Contacted customer service for help and they offered nothing. Just a plain “its out of warranty, nothing we can do.” Absolutely... Leggi di più
L'azienda ha risposto
This purchase was an upgrade from my last rechargeable razor. What I love is that I can use it in the shower or not. It’s quick to grab and tidy up where needed, the blades stay sharp for a long while... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
High-quality grooming tools designed with you in mind...
Informazioni di contatto
3,5
Nella media
645 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
LOVE IT
I've seen enough scars, clean up enough blood to know when I have some good tremors. I feel safe around these things on my Pee-wee, Herman and R. Kelly.
25 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Emmanuel,
Thank you for leaving a review. We're glad that you're pleased with our products.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Sneaky subscription sign up by stealth not appreciated
The company were helpful and honest after I purchased on Thursday, only to recieve an email the next day announcing it was ‘20% off weekend’. They honoured a refund for the 20% for which I am grateful.
I too think the way subscription services are sneakily added to purchase is not clear enough and not in good spirit.
It should be made clearly evident that the discounted grooming items that are offered after you add the trimmer to your basket are an expensive 2-monthly rolling subscription with a hefty shipping fee, as I mistakenly understood it to be a complimentary gift with first purchase - NOT a subscription. I do t know how I missed this and believe it needs to be far clearer.
I have used subscription grooming services before from companies such as gruum who are very forthright about their subscription set up and I respect them far more for this.
Meridians method seems designed to catch subscriptions by stealth, rather than actively, openly seeking customers to clearly opt in and that is where Meridian could improve. Numerous reviews on trust pilot are reporting dismay at similar experiences so the company would be amiss to continue to ignore this.
18 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi LMac,
Thank you for leaving a review. We're sorry for any inconvenience our subscription service caused you.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
We have forwarded your feedback to our customer experience team as it can help us improve our processes and the overall user experience for everyone. Our goal is to ensure that customers are fully aware of the subscription terms before finalizing their orders.
Best,
Team Meridian
best electric razor i’ve ever used and…
best electric razor i’ve ever used and i love fun color
30 dicembre 2024
Risposta di Meridian Grooming
Hi there,
Thank you for your feedback.
We're thrilled to know our Trimmer has been the best you've ever used. It's also great that you're pleased with its color.
We appreciate you giving Meridian a try.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Alex,
Thank you for leaving a review. We're thrilled to hear you're pleased with our Trimmer and how gentle it is on your skin.
Cheers to feeling and looking fresh!
Best,
Team Meridian
Returned as an unwanted Christmas gift
Returned as an unwanted Christmas gift. When dropping off at Royal Mail they made an error in the postcode by adding an additional 2 in the postcode field. A tracked shipping method was used AND the street address and city were correct meaning the item would be delivered as it is an easy issue to resolve. However was told I am only eligible for a 50% refund as I had shipped to the "wrong" address. Company's wonder why they are losing so many sales to Amazon. With business practices such as this I'm not surprised. Spare yourself the financial loss and emotional drama by avoiding this company.
2 gennaio 2025
Non scritta su invito
Risposta di Meridian Grooming
Hi Victor,
Thank you for leaving a review. We're very sorry for the inconvenience you experienced as a result of this process.
To receive a full refund, our customers should follow our return guidelines provided on our website and send their Meridian order to the nearest warehouse. Unfortunately, if the order is shipped to the wrong address and will not be delivered to one of our warehouses, according to our Return and Refund Policy, we are unable to process a full refund. These orders are only eligible for a 50% refund.
We'll forward your feedback to our team as this will help us continuously improve the overall customer experience.
Best,
Team Meridian
Great product, great customer service!
I love Meridian and use them for over 3 years. Best Razors for all around. Both me and my GF use them.
I got a new Razor today, recieved in a wrong color from what I ordered and the customer service was absolutely amazing!
Replying quickly and being kind and helpful, they send me replacement package.
The representative I talked with is Ana Paula.
Thanks Meridian and Ana!
27 dicembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Idan,
Thank you for leaving a review.
Here at Meridian, we're delighted to hear that you've been using our trimmer for over 3 years. That's amazing.
It's also great to know that Ana Paula was able to send you the correct item quickly after you contacted us. Our team members are dedicated to providing the best possible service, always going above and beyond for our customers!
Thank you for using Meridian.
Best,
Team Meridian
PERFECT TOOL
25 dicembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hello,
Thank you for sharing your feedback. We strive to provide high-quality products and are glad you're satisfied with our Trimmer.
We appreciate you giving Meridian a try. Cheers to feeling and looking fresh!
Best,
Team Meridian
The worst customer service
The worst customer service, absolutely appalling for such a large company. I somehow got signed up for a subscription which I never wanted with my first order. Instead of giving me a refund I’m forced to pay for postage to return or cop $80 for overpriced and unwanted product. Such a malicious and sly business technique to sign people up for subscription in such a sneaky way. Couldn’t be more disappointed by the lack of effort from the customer service team to keep a customer happy.
The razor is ok but not worth the money. So many better products out there and from companies who actually care about their customers
5 dicembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Catriona,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. Information about the subscription is displayed throughout the checkout process, before any shipping or payment details are entered.
When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. In these cases, we would always be happy to issue a full refund on any unopened and unused full-sized orders that our customers choose to return in accordance with our Return Policy.
Your feedback will be shared with our team to help us improve our processes and the overall user experience for everyone.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Sandra,
Thank you for taking the time to share a review.
We’re sorry that you had an unpleasant experience and that you did not receive your order yet. This is not the kind of experience we want for our customers, and we truly appreciate you bringing this to our attention.
A member of our team will reach out to you directly via email and we’ll make sure to assist you further. We truly appreciate your understanding!
Best,
Team Meridian
Risposta di Meridian Grooming
*Tenga en cuenta que nuestra respuesta se redactó en inglés y luego se tradujo al español mediante un traductor en línea. Nos disculpamos de antemano por cualquier cosa que pueda perderse en la traducción.*
Hola, John,
Gracias por tomarte el tiempo de compartir tus comentarios y por destacar el rendimiento de nuestras recortadoras.
¡Saludos por sentirte y verte renovado!
Atentamente,
El equipo de Meridian
Dodgy company to avoid
As per other reviews here, this company slides a subscription to stuff you don’t need into a standard purchase. Sure it’s in an email they sent, but I don’t check the confirmation email when I buy something to check if the company are trying to cheat me. Cancelled their bogus £50 subscription, and will never deal with this company again. Dodgy as hell.
27 novembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Peter,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select one of our products for a special price. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
Our subscriptions are fully flexible and can be canceled at any time through the account portal or by contacting our customer support team.
We appreciate your feedback and have forwarded it to our teams in an effort to improve our communication and our customer’s experience continuously.
Best,
Team Meridian
Awesome service
Awesome service, fast and easy…
Keep the good work going…
21 novembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Edward,
We appreciate the time you’ve taken to rate our service. Your feedback will encourage us to continue providing impeccable service to our customers.
Thank you for sharing your feedback and we are happy that we were able to meet your expectations.
Best,
Team Meridian
I have issue with my trimmer
I have issue with my trimmer, i contacted the customer support, they ask to upload video for the product (the warranty was expired) and then they send me a free new one.. thanks for anna paula from customer support section
15 novembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Bahaa,
Thank you for leaving a review.
Our team here at Meridian is very delighted to hear that Ana Paula was able to assist you with the warranty claim and provide a replacement trimmer. She is dedicated to providing the best possible service, always going above and beyond for our customers!
We appreciate your feedback!
Best,
Team Meridian
Missing items
Hello, my name is Oren, order #M725350
Part of the order was The Trimmer Plus, and it states on your website it comes with:
1. The Trimmer Plus with replaceable ceramic blade
2. Anti-nick adjustable guard
3. Cleaning brush
4. USB-C charger and charging dock
Everything arrived but without the replaceable ceramic blade, Which is quite important...
Waiting to hear back from you as I wish to start using your product I purchased and waited for.
8 novembre 2024
Risposta di Meridian Grooming
Hi Oren,
Thank you for taking the time to share a review. We’re sorry that you had an unpleasant experience.
Please be aware that our Trimmer Plus is equipped with a replaceable ceramic blade, not an extra replacement blade. The ceramic blade should be changed after the recommended three-month period to ensure optimal performance. We're sorry for the inconvenience this may have caused.
If your Trimmer arrived without the original blade that is part of it, we will rectify this promptly. Please email us at customer@meridiangrooming.com and our customer support team would be glad to assist you and rectify this situation.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi there,
Thank you for your feedback! We're glad you received your order quickly and in excellent condition. We hope you enjoy using our product.
We appreciate you giving Meridian a try!
Best,
Team Meridian
Swift response toissues with my current shaver
I had issues with my current shaver. I submitted a video and the team swiftly responded with follow-up which is awesome.
2 novembre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Ikf,
Thank you for leaving a review.
Our team is pleased to hear that our customer support team was able to assist accordingly and that your concern has been resolved.
We appreciate your feedback.
Best,
Team Meridian
I didn’t realise I had purchased a…
I didn’t realise I had purchased a subscription set of products, and there was no warning that there was going to be a re-purchase.
31 ottobre 2024
Risposta di Meridian Grooming
Hi Elizabeth,
Thank you for sharing your feedback. We're sorry to hear about your experience with the subscription service.
Please know that our customers are automatically subscribed and charged for their subscription renewal if they select the subscription option, which provides them with a special price for our products. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered.
Many of our customers sign up for our subscription service because they prefer to delegate and automate replenishing their grooming products. Choosing the subscription option allows our customers to enjoy their subscriptions on a "set it and forget it" basis, keeping their grooming routine uninterrupted.
While we currently don't have a reminder feature, we always strive to improve our communication and services. Your feedback has been relayed to our management team, which will explore the logistics of introducing a reminder feature in our future offerings.
Best,
Team Meridian
Risposta di Meridian Grooming
Hi Christopher,
We appreciate your feedback and we're happy to hear that you're pleased with our product.
Thank you for giving Meridian a try!
Best,
Team Meridian
After I bought my shaver I was…
After I bought my shaver I was auto-enrolled into a subscription that took £43 from my bank account with no reminder. I reached out to Meridian before the subscription was dispatched so that it could be cancelled and I could get a refund and they told me they couldn't cancel or refund me. They informed me that I would have to wait until the order gets to me and return it (at my own expense) to their warehouse in order to get a refund. As well as being £50 down the whole process feels like such a waste of time.
The second star is because the shaver is adequate. It looks nice, the battery life is good but it doesn't shave close enough to the skin and I find I have to go over the same area multiple times for it to cut the hair.
13 ottobre 2024
Non scritta su invito
Risposta di Meridian Grooming
Hi Harry,
We appreciate your feedback and we're sorry to hear that you had an unpleasant experience.
Our subscription option allows our customers to enjoy their subscriptions on a "set it and forget it" basis, keeping their grooming routine uninterrupted. While we currently don't have a reminder feature, we always strive to improve our communication and services. We have relayed your feedback to our management team, which will explore the logistics of introducing a reminder feature in our future offerings.
When an order is placed in line with a scheduled renewal date for an active subscription, our warehouse teams work quickly to process orders for timely delivery. If customers contact our customer support team, we will address the issue and assist with the return process for a full refund. Unfortunately, when an order is already in transit, we're not able to cancel the order.
Regarding the performances of our trimmers, please know that they can provide a barely-there look when using it without the guard (guide comb). It doesn't give a close shave similar to a razor, but it's safer and provides an enjoyable experience while avoiding nicks, tugs, and ingrown hairs!
We appreciate you bringing these issues to our attention, as they allow us to identify areas for improvement. We have forwarded this information to our teams in an effort to improve our communication, our products, and our customer’s experience continuously.
Best,
Team Meridian
Too much time has passed and I have not…
Too much time has passed and I have not received any product
30 settembre 2024
Risposta di Meridian Grooming
Hello,
Thank you for leaving a review. We're sorry to hear you haven't received your order yet.
Upon looking into this, we found that the courier lost your order during transit. After you contacted our customer support team via email, they created a replacement order for you. We apologize for any inconvenience this may have caused you.
When an order is placed our fulfillment teams will work as efficiently as possible to get the orders shipped out. Once the parcels are shipped out, the estimated shipping time frame based on your delivery destination is 10-25 business days. Kindly know that your replacement order is in transit.
We appreciate your feedback regarding the shipping timeframe. We are continuously evaluating our shipping options and looking for ways to improve the overall experience for our customers worldwide. Your feedback will be shared with our logistics team to explore areas for improvement.
We appreciate your understanding and patience!
Best,
Team Meridian
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.